I am extremely disappointed and honestly heartbroken by my experience with Shear Art North. I had…read morebeen a client since April 2025 and genuinely enjoyed this salon, which makes it especially upsetting to say that I will no longer be returning--not by choice.
I booked my an appointment for October on August 22nd without any issue. Then, without any prior warning or conversation, I received an email stating that I was no longer welcome at the salon due to "multiple instances of missed appointments, last-minute cancellations, and appointment changes." I was shocked. I have never missed an appointment, and according to my records and screenshots, I had only one last-minute cancellation with my stylist, Julia, in March. I mistakenly believed I had cancelled the appointment when I had not, immediately apologized, and was assured at the time that everything was okay.
The remaining issues appear to involve miscommunication and scheduling problems. In December, there was a misunderstanding surrounding a service I had booked. Julia was extremely apologetic, offered me a complimentary haircut to make up for the situation, and assured me she would help find the soonest availability. At no point was I made aware that this was considered a serious issue or that there would be consequences for me as a client.
Then, in June, I had a color appointment that had been booked two months in advance for my birthday. I reached out to Julia multiple times beforehand with an important question about changing my color service and received no response. I even contacted Syd and asked that Julia be informed. After still receiving no response, I called the salon on the day of my appointment and was told that the service I wanted could not be done because Julia had another client afterward. This was frustrating, especially because I had previously been told that Julia had cleared her schedule for me.
Despite this, I still came in for my haircut. Everything between Julia and me was completely pleasant. We spoke normally, and she even asked if I wanted to book another appointment. I said I would call. There was absolutely no indication that there was a problem or that I was apparently accumulating "instances" that could result in being banned.
That is why receiving this email months later, with no warning and no opportunity to discuss any concerns, feels incredibly unfair.
I also found it extremely unprofessional and hurtful to discover that both Julia and Syd had blocked me on social media. I had rarely even seen Syd for appointments, and the appointments I did have with them went smoothly.
I have screenshots documenting these interactions. From my perspective, several of the situations now being attributed to me were directly related to communication and scheduling issues on the salon's end. I was also frequently left waiting while Julia finished with other clients, and there were occasions during my own appointments where I was asked to wait while she worked with someone else. I was understanding about this, but it is difficult to be held accountable for scheduling concerns when I was also experiencing them as a client.
What makes this even more disappointing is that I have since become aware of other clients describing similar situations where they were banned or penalized over issues that appear to have stemmed from their stylist's mistakes or poor communication. If this is a recurring issue, I sincerely hope the salon looks into how these situations are being handled.
Julia is a talented stylist, and I genuinely enjoyed the work she did for me. However, good work does not excuse poor communication or time management, and clients should not be left to deal with the consequences of those issues without warning.
I am not upset simply because I can no longer make an appointment here. I am upset because after being a loyal client for over a year, I was abruptly told I was no longer welcome without ever being given the opportunity to correct, clarify, or even discuss the alleged problems. I would have appreciated a conversation and basic transparency rather than being blindsided by an email.
I truly loved this salon and recommended it to others, which makes writing this review particularly disappointing. I hope the salon takes this feedback seriously and works toward better communication, clearer policies, and greater accountability when issues arise. Clients deserve to know when there is a problem before they are suddenly shown the door.