Young guy just starting out as a plumber. I had some doubts about him only because I thought he was…read moreinexperienced and could have easily done the job poorly. But, he proved my opinion totally wrong and provided me with great and courteous service. I recommend him over many previous plumbers I have had to deal with.

From the owner: I’m an amazing person I will go by what you can afford you buy materials for the job and all you…read morepay for is labor I also do mechanic work also and can do pressure washing and window cleaning

Rapid reply. Tech (Jeremiah?) knowledgeable and flexible. As far as value, expected results but at…read morea premium price.

They came within a few hours. Very affordable, no hidden fees. Matthew was very professional and…read morefriendly. Would hire again.

I called the business for weeks on end.And they don't answer the phone or return phone callsread more

John was great to deal with. He was very friendly and communicated frequently with me on when he…read morewas going to come out to my house. Unfortunately, he wasn't able to service the type of system I have but he suggested other companies that might be able to help and didn't charge me for coming out. I felt he was very honest and I appreciate him being up front with me.

Don't let the negative reviews here fool you! I've used JSP for both a rental property and my…read morepersonal home, and they are hands-down the most reliable team in the area. Last July, the AC unit died at a rental house. I called every company I could find, and JSP was the only one that was responsive and they showed up the next day to install a new system when no one else would even return a call. And they came through for me again this winter when I needed an emergency furnace installation at my personal house. Their employees are incredibly professional, kind, and take the time to explain exactly what's going on.

Do you love private equity? You know, the Wall St. guys who buy up all the pharmacies, hospitals,…read moreetc. in your area so they have you under their thumb. If you do, you'll LOVE JSP. I've had my generac generator serviced by a local business for years. This year I got a call from JSP letting me know they had bought the local operation and they would be taking over my service contract. I made an appointment for the annual service and very friendly tech showed up to do the work. Afterwards he pointed out some electrical work he thought should be done on the property and asked if I wanted him to provide a quote. That was a Big Mistake. Now I'm getting 2-3 texts each day offering various services for things I don't even own. I needed a copy of the invoice for the generator work and the phone was answered by an AI (I swear). Maybe the only people who work there are the techs and all the back office is AI, because I was never able to speak with a human or get my invoice. All of this felt familiar so I checked Google to see if private equity was involved. Sure enough "JSP Home Services was acquired by Sila Services, backed by the private equity firm Dubin Clark. Sila has aggressively consolidated heating, air conditioning, plumbing, and electrical service businesses across the Northeast under the Dubin Clark private equity umbrella." So if you like talking to robots who funnel your $$ into billionaires pockets, by all means call JSP. Not me, I'm looking for another local business.

They charged me $565. to snake my dishwasher drain. I am 1…read moreblock from their place, they can walk here. The tech took 20 minutes to snake the drain, that was it. A total ripoff. totally taking advantage of a senior. Never will call them again.

When a truck broke our sewer and the gutters were flooding our basement Carl came right out and…read morestuck with us as we uncovered some creative plumbing from previous work. It became a more complicated job than we all originally thought but his team (including Katie in the office) helped troubleshoot and were always so kind and fair on price. We've recommended them to all our friends.

Bill is a great person and an even better plumber. He does a great job for a reasonable price and…read moreis very honest to deal with, he tells you exactly what's wrong and what he needs to do to fix it. He also seems to out of his way to help you asap when there is an emergency, ie a leaking water heater. He's done alot of work in my house for twenty years and I've never had a complaint. Absolutely can't go wrong with this plumber...also if he sees a problem that isn't within his purview to work on he will let you know so you can get it attended to. Hopefully he'll never retire!

Bill is very reliable, honest and gets job done every time we call him. Highly recommend!read more

After speaking with TT on the phone they were out the same week to install a toilet, a sink, a gas…read morerange fitting, and rectify a water heater safety issue. Both Trevor and Fred were very professional and personable. Trevor took the time to answer questions and concerns with the requested tasking and even walked around with me to discuss air conditioning resolutions for our house. The bill was very reasonable, and the quality of the work was even more impressive. (They took a little extra time to fix a small leak on the sink after the initial install). This was probably the best plumbing experience of my adult life, these guys were awesome can't recommend enough! Oh almost forgot, earlier in the year Trevor found a small gas leak on a union to my furnace during a kitchen remodel in my crawl space and fixed on the spot. He kept my wife and I safe and probably saved us thousands with Central Hudson!

Unprofessional say the least.I called the phone number he provided promptly and a woman answered my…read morecal l she told me to expect a plumber to show at my house between 2 and 4 pm last Friday and I believed her and waited all the afternoon last Friday but No Show and no call either (not even so far)....so I now believe I was fooled ??!! Perhaps Yelp needs to reevaluate how they accept who is enlisted to refer people seeking services (like me) to

The Hot Water Solutions staff just installed a Mitsubishi Heat Pump system for us. The service was…read moreexemplary; the sales rep was responsible and competent, and the install techs professional, clean, and thorough. They handled all the rebate paperwork as well. A five star recommendation.

We used HWS as part of a kitchen remodeling project. Our contractor asked us to use them. To put it…read morebluntly, working with HWS was the worst part of the project. Not only did HWS staff damage appliances and countertops, they created rework for other service providers. And, the owner wasn't nice about it. At all. Customers are afraid to talk to him. I haven't even gotten to the poor plumbing and electric provisioning. Our kitchen lights were inexplicably connected to our outdoor lights by HWS. When asked how to fix this, I was blown off.