Phil is the most conscientious, thorough, reliable and talented plumber I have ever had the…read morepleasure of working with. He goes beyond every time we work with him and always leaves my family feeling safe; knowing everything is in working order is a huge comfort. Thank you Phil!

Phil's the best. Have used for many years, with both my ancient furnace and new replacement one…read more Always more than satisfied.

Do not hire this man; he is not professional or competent. He could have caused more damaged…read more Zain, was called to fix our toilet last summer (6/2025). He didn't fix it properly, and it kept running that resulted in depleting our water supply. He was called again, and he denied that he made any mistake. He blamed our water pump; saying that it needed to be replaced. He was not professional and asked the men in our house hold to help him lift the pump up out of the ground. He insulted one of the men by saying that he needed to put on 'His Big Boy pants.' Fortunately, this task was abandoned as all three men were not able to lift the pump out from being lodged 60 feet under the ground. This is a dangerous task that could have damaged our pump, and the men who generously agreed to help Zain early on a Sunday morning. Tight and Drilling was called and they told us the problem was never the pump. The problem was that he didn't fix our toilet to begin with. More recently (1/28/26); Zain was called again in a pinch when all of our water sources stopped working. He told us our pipes were frozen and broken and needed to be replaced. He charged $350 for four different visits. He fixed everything except our Kitchen sink. Only hot water came out, and then we found out it was leaking in the basement. We had another contractor arrive, and he told us our pipes were never frozen. In fact they were clogged, and fortunately he was able to rectify the matter. We thought to give Zain a second chance; that is why we called him a second time. Do not make the same mistake we did.

Don't recommend, broke my $1200 washing machine for $200 in 10 minutes while replacing the water…read moreinlet valve, along with the $130 genuine part. Cold water worked fine, replacing to fix the hot water. Cut holes in the machine instead of unscrewing the screws and yanked the inlet valve with his hands while flirting with me and telling me he doesn't normally do this work, referring to me as babe. Refused request to fix or a refund, and sent angry barrage of texts accusing of blackmail because I said I'd be forced to leave a bad Google review if he wouldn't come back to fix or refund. Would've been cheaper to buy a new washing machine.

We had unseasonably cold weather for a stretch of two weeks this year. My heat stopped working in…read moremy upstairs the Dec 30th and every plumber in town didn't consider it an emergency, since it was just before the New Year and I had partial heat in my downstairs. They all said to call back in three days and set up an appointment then. John was the only person willing to come out on the weekend and take a look. It turns out my pipes had frozen in my attic and if I waited three more days, I could have had serious damage done. He explained everything and didn't charge me extra for coming out New Year's Eve to fix it, whereas most people would charge weekend or emergency rates. I gladly recommend him.

I called the business for weeks on end.And they don't answer the phone or return phone callsread more

The Hot Water Solutions staff just installed a Mitsubishi Heat Pump system for us. The service was…read moreexemplary; the sales rep was responsible and competent, and the install techs professional, clean, and thorough. They handled all the rebate paperwork as well. A five star recommendation.

We used HWS as part of a kitchen remodeling project. Our contractor asked us to use them. To put it…read morebluntly, working with HWS was the worst part of the project. Not only did HWS staff damage appliances and countertops, they created rework for other service providers. And, the owner wasn't nice about it. At all. Customers are afraid to talk to him. I haven't even gotten to the poor plumbing and electric provisioning. Our kitchen lights were inexplicably connected to our outdoor lights by HWS. When asked how to fix this, I was blown off.

I have hired Jason quite a few times and each time I am very happy with the results. Over a year…read moreago, he installed our new bathroom vanity in our Saugerties home and it looks great and was done very well. We most recently had him totally replace our toilet because it was causing us issues and he was so helpful in picking up the supplies and installing it quickly. He has great communication skills and gets back to you promptly when you want to schedule some work. I also loved that you can pay him via the Internet. That saves me time and I have a record for my taxes for when I can write off certain home improvements. I would highly recommend Jason for any plumbing or household improvement job.

Jason is a highly skilled, intelligent, and honest plumber. He tells you exactly what needs to be…read moredone, offers a fair price to do it, then performs the work excellently. It's nice to have a top plumbing service like AquaClear on your side...highly recommended!

We were in dire need of air conditioning in the midst of a heat wave. We called Eugene and he came…read moreout, gave us a reasonable estimate for a Minisplit and did a perfect installation about 2 weeks later. Very professional!

This guy is a real gem. I had an issue with my heat pump that another company came out to "fix"…read morewith a $600 controller swap that did not actually fix the issue because it was not the issue at all. Eugene stopped by and not only did he tell me exactly what the problem was (bad fan motor), he did not attempt to upsell me in any way and actually said it's a pretty easy fix, if a bit cumbersome to manage. I would not hesitate to reach out to him if I needed any additional work on my HVAC system and have actually recommended him to a couple of my neighbors. Great work ethic and even better guy!

From the very first visit, this team has proven they know exactly what they're doing. I remember a…read moreQ&A session between my husband and the company and from there, their focus shifted to identifying the root cause of a sulfur/rotten egg smell coming from every hot water faucet in our new home. They conducted a thorough investigation, diagnosed the underlying issue and recommended a treatment plan tailored to fully eliminate the odor. Since June '23, their technicians have been on point- responsive, knowledgeable and consistent. We also decided to invest in a specialized water filtration system as part of a more thorough solution, not just for odor elimination, but for long-term peace of mind and health reasons. I mean...who would want to bathe in, brush teeth and cook with water that has a fart smell??? David came out on a Thursday back in '23 for a follow-up and took the time to inspect everything thoroughly and confirm that the new system- from the pipes to the additional components installed earlier that summer were operating properly. By late August of that year, we saw major progress and the sulfur smell was completely gone. We signed up for a maintenance plan because we want continued oversight to ensure everything stays in excellent condition. The service has been outstanding and the price goes hand in hand with the tremendous work these guys do. David's communication was especially appreciated- he'd keep my husband informed by text with ETA updates, which is exactly the kind of service we value. Til this day, our water is perfect!

Rice plumbing just replaced my entire water line . They did a great job and I had a few follow up…read morequestions a few days later. David Lincoln, arrived right on time, looked things over and tidied up one small area by the foundation. He answered all my questions Dave is very courteous and professional. I really appreciated this follow up. . Rice is a great company. I highly recommend them.

Had a leak in baseboard heat and pipe ran under length of hearth of fireplace. "May have to…read morerip-out, jackhammer etc". Signed contract for ~$2000 or so. OK so far. Workers came to do job, noticed cap on hearth was loose; picked it up and leak was right there in elbow. Replaced flex-pipe by pulling it through hearth. Total job 20-30 mins. No other work required. Asked about adjustment to contract. No deal! Workers did good job, owner is arrogant and miserable!

We have used cleveland plumbing for years for servicing our boiler and never had an issue. The…read moretechs have always been very knowledgeable and informative. We just recently had our boiler replaced after having bought this house Ren years ago and they did a professional job. Thank you cleveland plumbing.