Great doctor! Professional and very helpful. Staff is very nice too…read more ***The downfall is the wait time. EXTREMELY long waits. Upto 21/2 hours for scheduled appts. ***Patient waiting area in the summer is so excessively hot, you feel nauseated. If you ask the staff about it, they tell you the blog manager has control of it. I mean...VERY hot!!!!

I have had an appointment with this place for months. And at this point, I am convinced that they…read moreare trying to do is screw with my sleep. They always give me a crackhead early appointment and then they call me to come in even earlier than that and then the morning of right when I'm ready to leave, they call me and cancel. This is the fourth time that they've done it now. What is going on? They always tell me that the "system is down." How could it be down every time I'm supposed to come in? OR How could it be down for months? It's literally been MONTHS!!!

February 2, 2026, is a day that I will not forget. Dr. Gupta is the doctor. I see every three…read moremonths. He has been watching a freckle behind my eye and a tear in my retina. My freckle has been stable until this visit, when it changed shapes, size, and now had fluid. When he told me that I knew right then I had cancer. He didn't have to tell me, but what he did say was, "we need to get you to Dr. Tara McCannel at UCLA." She is well renowned ocular surgeon and works with patients that have this rare cancer. Sis in one million are diagnosed. It's aggressive, and it likes to metastasize to the liver. Within the week, I was at UCLA having ultrasounds and scans confirming what I already knew. I wasn't sure I was going to share this information, and then one of my kids mentioned that it could help somebody else. Your regular eyeglass doctor will not see if you have a freckle behind your eye. It is a retina doctor that can see it and monitor it. Usually, by the time it's found, it's too big to possibly even save your eyesight or it has metastasize. So, people get your eyes checked don't let it go. Life gets busy, and we like to put things off thank God this was being watched. If you need a retina doctor, I highly recommend Dr. Gupta. *** after healing from a week of plaque radiation surgery something felt off. I returned to Dr. Gupta and he found that my retina had detached. Within a day I was having surgery again at UCLA. Thank you Dr. Gupta for taking great care of me. 4/29/26 4/29/26

I have a serious eye degeneration disease I come to CRC yearly, nothing changes everything is a…read more100% top notch. I go to the Visalia location, Dr. Learned is who cares for me he Professional, caring , hears your concerns, very upfront with your condition and what the options are for your care. The staff in the back is caring very professional as well making you comfortable. The intake staff are always very friendly as they check you in . It's a 10+ all around would highly recommend.

I was referred to Dr Katsman by my family doctor for pain in my left eye. I had an optometrist look…read moreat my issue previously without any resolution of pain. Dr. Katsman was very compassionate and did multiple tests to rule out different eye conditions. She treated me with diligence and went extra mile. She listened to my concerns and detailed explanation of my symptoms. With Dr. Diana Katsman next level of service she was able to remove a foreign object from my eye, not only did she nailed the treatment I needed, but also had the empathy and gentle touch. I no longer have debilitating pain when I wake up! Absolutely first rate!!! Absolutely outstanding!

The customer service is horrible. Every time I go they look at you like you're an inconvenience to…read morethem. Most of the staff is not friendly and they never tell you how long you're gonna have to wait.

Came with my dad for his appointment and the lady that handles the insurance was very…read moreunprofessional with the lady in reception. She was talking to her very rude in front of me. not nice!! her name is Briggitte. not sure why they have people working there!!

High praise for Dr. Andrew Kao and Empire Eye and Laser Center. I came here for cataract surgery,…read moreand everything went extremely well. Dr. Kao is friendly, knowledgeable and helpful for even nervous patients. His schedulers went through everything with me, dates and medications and provided a clear cost schedule without surprises. The surgery is fast and pain-free and recovery times were quite reasonable. I urge anyone considering this procedure to visit here first.

Experience is mixed. The medical staff is very good; the administrative/appt schedulers should be…read moreworking for DMV.

*******STAY AWAY!!!!! YOU'VE BEEN WARNED********…read more No need for me to review.....just read all the 1 star reviews which are my experiences as well.... DR Yaplee is very knowledgeable but this office is not worth your time. TheY double, triple and quadruple book appts. They don't even have the courtesy to inform patients that their 10:00 appt means that they probably won't be seen until after 1:00pm They called me today to cancel my appt for next week that I scheduled 4 months ago to be the 1st Patient of the day (so I wouldn't have to wait 3 hours) because the DR decided to take the week off...said they could see me in 3 weeks at 10:45....I said no....that I wanted the first appt of any day and she said she didn't have anything available for months...I said that's funny because you'll probably quadruple book it anyway.... I said never I mind that I'll find another doctor and hung up.

If I could give zero stars I would on July 7, 2023. Dr. Yaplee talked me into doing some kind of…read moresurgery that he said would help with my glaucoma. I followed Dr. follow up orders exactly as stated. From the minute I left the surgery center in Delano my eye was hemorrhaging. I ended up going to a specialist which I thought would be for a short time until the situation was fixed. Eventually, the retina specialist stopped the hemorrhaging, but was unable to bring the eyesight back to the way it was before Dr. Yaplee preformed the surgery. The state of depression I have been in has been absolutely beyond upsetting. This has changed my life in ways in more ways than I could even begin to explain.. not good ways‍

Love love love these ladies here and of course Dr.Varma the GOAT of the eyes. Had a lovely visit…read morewith my grandma and like always great hospitality of service made me feel so grateful. Forever Thankful

Very long wait....it's just ridiculous!! i understand that you have to wait at a doctors…read moreappointment for some unforeseen circumstances...But waiting for 2 hours with each and every visit doesn't make sense at all!! I come here with my dad for his appointments. He has anxiety issues and his blood pressure goes up whenever he sees a new or different provider. I'm just concerned about thats why we're stucked at this office. If i don't have to consider that, we would have changed provider a loooong time ago. If you have a choice and you have other options , find a different place that's professional enough to respect your time and schedule the same way as you respect theirs. And an advise to patients stucked at this office for some reason, bring stuff for you to do while you're waiting in your car and don't make any other appointments same day after your set appointment with this office coz you'll definitely be late for your next appointment. Ive learned the lesson the hard way when i mad another appointment for my dad 3 hours after his appointment here and still didn't make it to his cardiologist appointment across town....And be ready to wait in your car just to be safe instead of waiting in a crowded waiting room for hours. Take care of your own health and safety especially when this office isn't concern of anything else other than themselves .

I get tested/looked at between 3 & 4 times a year by my retina specialist!…read more Dr. Khaled Tawansy MD, he is a very awesome doctor and works out of the Los Angeles and Bakersfield, California areas! I trust him completely with my eyesight!!!!! Please, if you are ever in need of a retina specialist, make an appointment with him! The only number I have is for his Bakersfield California office... sorry! Dr. Khaled Tawansy 5000 Physicians #100 Bakersfield, CA 93301 661-846-4985

I've been coming here for years for my eye exams. While ownership has changed, the experience…read moreremains the same high quality. I had Dr. Pham for my most recent visit and I couldn't recommend her more. She is a true expert in her field with excellent bedside manor. Dr. Pham spent the time to get to know my eye health history and explore any concerns I had. She provided an excellent and thorough eye exam experience. The whole staff is very helpful and friendly. Alexia, who did the begin portion of my eye exam, was attentive and nice to visit with. Agnis helped me explore their selection of glasses, and while I didn't end up buying a pair she was very kind. Thanks to the whole team for a great experience. I'm very excited for my new prescription.

Today we decided to go shopping for our new glasses after putting it off for months due to my…read morehealth issues. As usually upon walking in you are greeted with a friendly smile and hello which is always a plus for customer service. We were given trays for our glasses while they checked on our coverage. They have a very nice selection of men and women glasses. We are always pleased with this business. Agnes is very nice and helpful... she was able to help myself and my husband with our selection process. After finding the glasses we both liked CeCe also very nice and helpful came over to assist us and everything went smoothly. We were able to both get the glasses we liked and Agnes help my husband with his old pair we purchased from them years ago. Great customer service as usual and we highly recommend them for your eye glass care. We'll upload pictures of our new glasses in a few weeks. Thanks ladies for everything.

My first visit took 4 hours they herd you in there like cattle when they call you wow how fast no…read morethere's a second waiting room!! Plus there nurses were rude and the doctor doesn't have any people skills!!

Thank you for your exceptional care and for always putting your patients first. I had eyelids…read moresurgery doctor Steven yaplee amazing doctor. I am looking beautiful under my eyes . He did a great job . I am recommend doctor him ,he's amazing. Doctor He always take care of my vision, too You are truly appreciated as a doctor." "I want to express my heartfelt gratitude for your unwavering dedication and compassionate care. Thank you for being an exceptional doctor