Poor management, apparently I had a second account with the company (unsure how that happened) I…read morewas getting charged randomly multiple times a week from amped fitness. They couldn't figure out why until I went up there one day and asked if maybe I had a second account. Which then they found it ,would it not pop up when I checked in?? Anyways they canceled it and said I would be getting a refund of what was charged. That refund 'was processed' on their end ACCORDING TO THEM December 12th 2025. I have YET to receive my refund and they have now stopped emailing me back. When they were answering (before they stopped) they would just say there's a high volume request and because of holidays but that it would be resubmitted and sent to me within the 3-7 business days. It is now February 2nd and I still have not received my refund. This is unprofessional behavior from their end. I love going there but this is irritating :/

Paige- I hope whatever kept you from returning my 3 calls was worth it. Zero stars for customer…read moreservice. Feel free to check my prior Yelp/Google reviews- I primarily post praise where it is due, preferring to simply let my money and business to speak for itself with substandard service but after providing ample opportunity for AMPED to make this right, I will leave this VERY POOR REVIEW with a clear conscience. We cancelled well within the 1st month trial period & according to contract info emailed when we signed up in spring of 2025, a very different picture of what cancellation entailed unfolded (opening was with repeated delays but I was willing to wait.. wish I had taken that as a sign of the Jerking Around, yet to come). We were charged $171 for the cancellation. Isn't a trial period just that: a TRIAL period? To add insult to injury we were again charged $65 for another month in December, and it has now been almost 5 MONTHS, over a dozen emails, 10 total calls between the local franchise and the Corporate office that repeatedly insists this is a local matter and has essentially washed their very bloody hands of the situation. As they say in the Business World, 1 bad review = 100 good. The $236 dollars won't break the bank for me, and I figure this review will do zero in the way of resolution so why not get my money's worth- money that is already gone with little hope of recovery. I have dealt with 3 other gym entities in my many years of working out and have never encountered this situation- the Gym Membership horror stories are apparently alive and well in Mesquite. So take this as a warning when considering this business and don't let the shiny, new equipment blind you: CAVEAT EMPTOR. (You will also find this as a cut-n-paste on Google and wherever else I can warn people- enjoy)

I had a very disappointing and humiliating experience at the Mesquite Fitness Connection location…read morethat needs to be addressed by management. When I arrived with my 3-year-old grandson to use the kids club, the supervisor named Silvia immediately told me they would not watch him because she insisted he was not three years old. I calmly explained that he was in fact three years old and even provided his birth certificate as proof. Despite showing her the official birth certificate, Silvia continued to question me repeatedly as if I was lying. Instead of apologizing after seeing the documentation, she continued to argue and treated me in a very dismissive and accusatory manner in front of others. From the moment I walked in, her attitude was hostile and unprofessional. As a paying member, I expect to be treated with respect. Being repeatedly challenged and embarrassed even after providing proof was unacceptable and made me feel singled out and discriminated against. Supervisors are supposed to resolve issues professionally, not escalate them or make members feel uncomfortable. This experience left a very negative impression of this location. Management should seriously address how customers are treated at this facility. No member should have to go through an experience like this simply for bringing their child to the kids club. I hope corporate reviews this situation and ensures better training and accountability for staff moving forward.

If I could give zero stars I would honestly horrible staff and gym environment to be in. Having too…read moremuch trouble dealing with them for my membership and my moms as well.They overcharged my card I paid cash once for my Moms may payment I guess they guy did it wrong on the system cuz it shows it hasn't been paid canceled my membership for those reasons. Another reason for us canceling was when I brought my friend with me to work out on a pass the front staff guy gave me too much trouble and was being racist and mean toward my friend couldn't believe it. He said supposedly he was the manager when I asked for someone else to speak with and he still couldn't act right that's hilarious. At least learn how to address things correctly and kindly if you're gonna have a manager position!

Little bit run down gym. Extremely cheap great for trying to work on getting stronger. Bench and…read moresquat rack are great. The cable machines are not bad either. Not your traditional gym. It's Texas gym.

Don't waste your time and money at this tiny little hole in the wall place. It's run down and the…read moremanager (Kim?) is rude and stuck on herself. No locker rooms, no cardio, no real trainers. You'd be better off working out in your own garage.

Pretty good but equipment needs to be kept up a little better. The sauna has been out for days now.read more

Very large facility, surprisingly clean. Different work areas for men, women, classes, etc. Great…read morelocation. Parking. Friendly staff.

I absolutely love my experience at this specific Hot Worx location for many reasons. From the…read moreCleanliness to the hospitality, it was all around a very good experience! I went to redeem a free work out as a plus one with my step mom, she had been raving about this place for a while so it was nice to be able to to join finally! Sometimes t can be a bit overwhelming when it comes to trying a new gym or workout place, but as soon as we walked in the front desk personnel greeted me, assured that the class would be free, and then gave a in depth tour of the facility! I'm not sure if that's required, but it was so nice! She then set me up with all the proper equipment, and made sure we were in the correct sauna! The workout was amazing, I don't think i've sweat that much in a while!!! After the work out she proceeded to give me an exclusive offer and even told me that if I just come back they would work with me! Unfortunately, the area is a bit far from me given it's my step moms home location, and I am more located in central Dallas, or I would commit in a heartbeat! If you're in the Mesquite/Sunnyvale area looking for a great and comfortable place to workout! I highly recommend this Hotworx location!

Sharing a warning before you sign up with this gym membership please read your contract terms…read morecarefully. They say they've amended it since then but my contract was for 60 day cancellation policy and the day that I canceled it they immediately charge your card for all the people on your account for the next 2 months . You still have access to the gym but they charge upfront for 2 months combined Have no complaints about the product/ gym itself, but anyone who is signing up and knows about gym cancellations this by far as one of the worst ones I've ever seen so I wanted to give others a heads up to make sure you're aware .

Great coaches who care about your health and fitness and the awesome community of people that…read moreattend this is an added bonus!

From the owner: The hardest part is walking in. Everyone’s journey to…read morefitness looks different. At PUSH Fitness, we want to guide you along the best path to health & wellness with a sustainable approach. We believe everyone deserves the chance at becoming the healthiest version of themselves!

Best workout of my life! Coach Kat and Christy are amazing and are really good at pushing you and…read morecheering you on.

Everything! Kat is awesome as well as the other staff. Everything is a different exercise. I love…read moreit!