Terrible management and customer service. I used to be a member and I had to take a break I…read morethought I would try it again this month because there was a promotion - their salesperson, Ashley called me hundreds of times so finally I said I would do a free class as long as it was free. I verified that it would be free about 10 times. They will say absolutely anything and lie to their customers to get them back in - because when I got there the Manager Mike and front desk person, Nate said they would not honor this. This place treats their customers and potential customers poorly and I am appalled at their incompetence and unprofessionalism.

Huge fan of this location in particular. I do a lot of traveling and swing by OT when I can, but…read moreI'm always impressed by the staff and setup of this Orange Theory in particular. The workout room itself is more spacious than your average glass box setup you'll find in more OT locations; making it feel like it's own gym. The staff and coaches here are excellent, particularly Dana and Alice. They definitely make you feel like you're there to workout with them rather than just mindlessly be instructed. The way they run their classes really caters to pushing yourself instead of you just trying to keep with the vibe they set; something I'm not a huge fan at other locations. They both have a killer playlist too if you're more into rock while working out. Highly recommend taking a class Alice if you want the best first impression of Orange Theory.

Amy is one of the most passionate and knowledgeable coaches I have ever come across. When you walk…read morethrough the door you will be welcomed and it's very clear that this fitness program is for any human at any level. They are changing peoples lives with every workout and I can't recommend this place highly enough.

You may need a filtered mask for this location because it smells really weird. The box itself is a…read morefair size (though Norwalk is much larger!), but from the moment you walk in there, there's this really strange stench. I do have a friend who is a regular at this location and it does not bother her, but it was so distracting for me that I could not continue here. It literally smells like an old toilet. The training is excellent, but the staff is very sales driven and aggressive, and when I pointed out the smell they acted like I had two heads and deflected that something was wrong with me - very unprofessional. The good news is that there are many other options in the area, OH and they are using the Westport name but not technically in Westport.

I was in CT for a few days this week on a business trip, and dropped into CrossFit Affinity on Tues…read more9/10 and Wed 9/11 for their 6am class. The space is large and fantastic, the programming was great, the equipment is up to date and top notch, the coaching was solid, and the members were extremely friendly and inviting! Drop in cost is $20, make sure to bring cash (not cc). If I'm ever back in the area, I'm definitely dropping in again.

Do not show up here unannounced or with kids. We were NOT welcome here. The coach told us he likes…read morea heads up for drop ins and does not allow his members to bring kids. Most unfriendly and unwelcoming CF experience I've ever had - since 2010. We left and opted to go down the street to a much friendlier (and kid friendlier) gym.

Koko FitClub in Darien is by far the BEST fitness club around. In my 8 years of living in…read moreFairfield County, I've belonged to the expensive gym in Noroton Heights, two $10/month gyms in Norwalk, and the community-based center in Darien. None of these 4 options offered me the motivation or structure to keep my commitment for more than 2 months at a time. I've been an active Koko member - going 3-4 times per week -- for a year and it's changed my life. I've not only dropped 25+ pounds but I ran my first half-marathon in May. Strength training programs are individualized for you, and each machine will lead you through your customized workout. It IS like having your own personal trainer, but automated, which is even better! There are also 15 minute cardio programs (on both the treadmill and elliptical) that are both quick to do yet intense enough to give you a complete workout. And, for those of you who are driven by data, each member can log on and access their workout history, track their strength gain, eBMI, and lean muscle mass progress. Koko even offers nutritional planning and menu options, based on your individual profile. Oh, and the place is immaculate, the staff is supportive and friendly, as are the other members. If you're looking for a new fitness club that will keep you engaged while also fitting into your busy lifestyle (did I mention that I'm a full-time working mom of 2 little boys?!?), you should definitely head into Koko and check it out.

I've been a member for 10 months and I absolutely love this place. The gym is unlike other gyms -…read moreit is small, it has no mirrors and each person is looking at their own screens so no staring! The owner is very accomodating. There is plenty parking available. The software used for the programs is the best!

The best luxury gym in Connecticut offering everything from complimentary group classes, personal…read moretraining and private Pilates! The team truly makes it a special place

I walked by this gym for several months before deciding to Join. I have to admit this has been one…read moreof the best decisions I have made. The classes are taught by expert instructors who love what they do and are great motivators. It was my first time taking a Barre, Pilates, Yoga and Zumba class. It was easy to follow the instructors. I learned as you continue taking the classes you develop a stronger core and are able to work out more effectively. Lifetime gym is immaculate with a variety of amenities including a Sauna, Eucalyptus Steam Room and an outdoor Pool. They have classes for everyone including active older adults (seniors). The membership is not cheap but it's worth every penny. A great investment for a healthy lifestyle.

I was a member of Kong for nearly four years. I made large gains through trusting Chris' process…read more Progress is tracked in Wodify. I left the gym due to a move out of the area. After trying out several other Crossfit boxes, I realized what separates Kong from others. Typically, there is a dynamic warmup, a strength portion with a dedicated exercise and a Metcon. Only when I went to other gyms did I realize this isn't the format used everywhere. Other boxes may only focus on the Metcon. Some do not have an app that records your progress and you have to track it on your own. Both the daily format and progress measuring are items that set Kong apart. Next is the coaching and community. Once you settle in on a class, you'll frequently train with the same group of people, both competing against and rooting for each other as you grind through a long Metcon. There are usually community events as well. I would still be a member at Kong but for moving further away. The price is reasonable, less than other boxes in the area. More importantly, you get out what you put in. Eat clean, show up 4-5 times per week and the results will follow. Coaches are excellent. Meline gets everyone going when you're still rubbing sleep out of your eyes at 6 am. There are a couple shower stalls here. The gym isn't chock full of amenities, but that's what you get with Crossfit. It's results-based, hard, sweaty, and not pretty. Yet once you're sucked in, it's hard to leave. I highly recommend Kong. Crossfit is a punchline at times since it's a bit cultish. However, I drank the Kool Aid and can't imagine just going solo to a big box gym anymore. Two (callused) thumbs way up for Kong Crossfit!

Where can I begin with Kong Crossfit?…read more I'll start off by saying that Chris and his staff are top notch. They give you the support you need, and make you feel comfortable throughout the entire workout! Being a gym owner myself, its extremely hard to impress me. I'm very picky about cleanliness, friendliness of the staff and the environment itself. Kong Crossfit delivers in every aspect above! Not only are the trainers amazing, but the workouts are FUN. You really don't feel like you're working out when you go in. Its just a ton of fun, and awesome results. You really can't ask for much more than that! If you're in the norwalk area, you'd be crazy not to check this place out!!

I recently opened a business in New Canaan and decided to try a Barre class at Oxygen (in their new…read moreOmni Studio), and wow, what a great place. First, the facilities are immaculate and clean. Just a really beautiful environment to improve yourself physically. They have all kinds of offerings for whatever type of workout or training style you prefer. The staff there is extremely nice yet motivating. Sara, Cat and everyone there couldn't have been nicer. I even had a minor billing issue (which was my fault) and Sara the owner wanted to give me the class for free. I resolved the issue the following day but that was very nice of them. Oxygen also has its own dedicated parking lot which makes it nice and easy to get in and out. There are some great little shops and eateries/coffee places nearby as well. I recommend everyone check it out. Sign up for a class and see for yourself.

This facility actively markets the ability to cancel or suspend your membership at any time, for…read moreany reason, without penalty. It's part of the sales pitch they make when you first go in. On the day I needed to suspend my membership (in advance of an extended time away) I told the person at the front desk upon my arrival there that I needed to suspend my membership and wanted to confirm that I could do so without penalty. She said it wasn't a problem, and asked if I knew when I'd be back to re-start the membership. Because I didn't know, she said we could leave it suspended indefinitely and that whenever I was back they could re-instate it. Again, I asked if this was without penalty, and again she confirmed. I then went for my final work out. On may way *out* of the facility that day, a different person at the front desk said that she'd been told that I wanted to suspend my membership, but that I needed to sign a form to put this into effect. I was in a rush at that point as my workout had gone late, so I quickly signed the form and left. Little did I know that by signing I was agreeing to pay a $50/mo fee to keep my membership on hold. Setting aside for a moment that it doesn't cost the facility anything to leave a membership on hold, this was in direct contradiction to what I'd been told on multiple occasions. I was a member in good standing at the club for a long time prior to this incident. I paid a great deal extra for personal training, etc. I recommended the place to two friends, both of whom joined. I gave the staff at Oxygen every opportunity to make this situation right before taking the step to write this review and file with the BBB. They chose not to, which to me says a great deal about a business, its owners and their practices. It's classically pennywise and pound foolish on their part. This is a terrible, consumer-unfriendly policy, that is wielded in a sloppy manner.

I love this place! I need periodic access to an indoor cycling trainer that is compatible with…read moreZwift and/or Garmin and Sherpa delivers! They have a Tacx Neo bike that syncs with Apple TV so I can see my Zwift workout. Owner Jean Paul is incredibly flexible -- will bend over backwards to ensure that I can get into the studio when I need it, always very responsive, and an all-around super knowledgable guy about cycling and triathlons. Justin, the cycling coach, has also been incredibly helpful in getting me set up with everything I need each visit. The facility is beautiful, the equipment is in great shape, and they even have showers (which came in handy the day our plumber shut off our water for several hours after my ride!). These guys are super welcoming and make everything so easy. Give Simba the Airedale some pats when you come. Highly recommend. (And people participating in classes and personal training sessions seem like they're really enjoying them).

Sherpa is an amazing training facility with great staff! I am not one for gyms and the staff made…read moreme feel instantly comfortable and were willing to work with me and train me at my own speed while challenging me at the same time. I personally really enjoy the indoor cycling classes and the coach is fantastic. He personalizes each workout and made me feel comfortable training along side people who have been doing this for years.