Most thorough dentist and cleaning I've ever had! They take their time and are very careful and detailed. Other hygienists are professional, friendly, careful, and gentle. Their dentists are great also! They even informed me when my mouthguard broke, and let me know I had a month left in my warranty, so I could get a replacement. Their office staff is pretty on top of things, and I never have to wait very long. The only reason why I left was because my insurance changed. Otherwise, I highly recommend this place. It's very clean and professional, and they do great work. read more

I had such an amazing experience here for my root canal and honestly expected a stressful appointment, but Dr. Etemadi is truly exceptional. He worked so gently and efficiently that I was literally starting to fall asleep during the procedure! My RCT has given me zero issues and pain. The entire experience was super easy, pain-free, and way better than I ever imagined. His assistants were also wonderful: kind, attentive, and really on top of everything. This is the place to go if you want the best care! read more

Apex dental is top notch care from every provider. Patient comfort is a priority. Their evaluations are very thorough with reasonable treatment plans. My experience with an extraction was comfortable and painless. It's obvious the staff really cares about their patients. I highly recommend this practice. read more

Friendly, quality care. I appreciate that Apex is not owned by a big corporation. It is owned by Dr. Ma, who also practices there. He is very talented, and makes sure the whole family gets great dental care. read more

Great dental office. Dr Hua is very efficient, professional, caring and funny. She has a great sense of humor which puts her patients at ease, even during some intense work on my teeth! Lol Becky, Dr. Hua's assistant is great. They work well together. Becky always anticipates Dr Hua's needs while she is working on her patients. Becky also has a great sense of humor. Sometimes I am not sure who is whose side kick! Becky is also very professional in a friendly way. She makes sure you are comfortable in the dental chair and puts you at ease. Both Becky and Dr Hua take special care to explain what your options are, etc. Lorrie, the dental hygienist on Dr Hua's team is always so kind and sweet and professional . She does a very good job explaining how to maintain healthy teeth. I actually enjoy the semi annual teeth cleaning sessions with her The front desk staff are very nice and friendly too. I would definitely recommend this dental office and Dr Hua and her team of professionals! read more

I've been coming to Apex since they opened. Great patient care from everyone - from the front desk to my hygienists and dentist!

I love coming to apex dental care, I have been a repeat customer for around 4 years now and plan on continuing for years to come. Dr. Ma & Dr. Chow are always extremely professional, fast & painless. Rarely do I ever need any type of numbing as they both are so gentile. I have a nasty habit of chipping my front tooth and Dr. Chow fixes it in record time with such skill I can't even tell which of my front teeth have had any work done. Booking an appointment is also a breeze at Apex, they take Saturday appointments which I love so I don't have to miss work. The wait times in the lobby (which always seems to be an issue in the medical field..) has never been a problem for me at Apex, I have never waited more than 2-3 minutes to get seated and going, which is really really nice. read more

I decided to switch to Apex after going to my regular dentist in Kirkland for years because Apex was within 5 mins of work and open on weekends, while Kirkland was quite a drive and only open Mon-Thur. What a mistake! They have redone multiple fillings in the last 4-5 visits of the past year and a half or so, only with the reason that they "did not like how the fillings were don't by my Kirkland dentist". My teeth now bother me more than normal, and during my recent visit for a semiannual cleaning they told me there was some more fillings they wanted to redo. Everytime they do a cleaning or filling, I am in pain, crying and gripping to the chair - they once messed up on the local anesthetic causing me to feel pain in the middle of a procedure. I was not afraid of the dentist until I started coming to Apex. My last cleaning consisted of me asking for specialized polish for sensitive teeth, which she insisted did not exist until another hygienist overheard and told her where to grab it. She then proceeded to polish my teeth with it, and then d the cleaning after (therefore scraping off the polish she had just put on). I can also attest to other people's reviews that the wait time is long. They are overbooked, and you end up waiting 20-40 mins on average after your appointment time to be called in. I have also seen other people in the office complain about the delay as I leave my appointments. Im going to go back to driving an extra 30 mins to Kirkland from now on, even if it means taking time off work and not being able to schedule on weekends. The dentistry in Kirkland is friendly, no longer than a 10 min delay (normally they'll take me in 5-10 mins early), gentle and experienced. read more

Another happy visit to the tooth spa. The hygienists and Dr. Yu make me feel better every time.

Wow!!! I feel so so so incredibly lucky to have found Apex Dental, especially Dr. Hua and her assistant Becky! It was all happenstance; I'm relatively new to the area and one Friday night, a crown that I'd had for over a decade suddenly broke off. The next morning, I just happened to call Apex because they were open on Saturdays. Despite being completely booked that day, the receptionist took the time to speak with the doctors, and Dr. Hua was able to take the time to help me that very same day. I was pleasantly surprised by the amazing service before I even set foot into the office! Upon arrival, I was greeted by a friendly and knowledgeable staff, who took proper care to ensure accuracy with my insurance and billing. All financial implications of my dental work were clearly explained to me before any work was done. Then came the best part: I got to meet Dr. Hua and Becky! They are like the Dynamic Duo of dentistry!!! Every interaction I've had with them has been amazing; they have such an incredible sense of humor, and really make you feel comfortable. They perfectly balance their ability to make you laugh with their professionalism in resolving any dental issues you may have. They clearly explain everything, they give honest and professional feedback, and you don't even need any laughing gas to have a good time at Apex :-) Long story short, in less than an hour on my first visit, they were able to get me a temporary crown. Within a week, I had a new permanent crown that looks and feels better than anything I've ever had before. I received a complementary whitening kit, got a regular annual cleaning, a full deep cleaning, and best of all, I actually LOOK FORWARD to going to the dentist! You would be foolish not to choose Apex for your next visit! PS They let me keep the impressions/molds of my teeth from the place that sculpts the crowns, which is kinda strange for me to have in my house, but also pretty awesome lol read more

I had been going to Apex dental Dr. Ma told me I have 12 Fillings to get done!! I started coming in for all these one by one when he was working on my molar in my pregnancy I gagged terribly twice in between to decide NEVER to come.back..BEST decision of my life to go to another trusted well reputed Dentist in nearby area. They showed me Xray that theres only 1 filling to be done and they'll watch the ither two... in my past 10 yrs that is the Only 1 fillibg rhey did. I had shared my Horrible atory of how much money Apex Dental had earned over me anywayy . HATE that place is full of Lies a Pure Business Zero patient care!! Stay miles away if possible! read more

Went to Apex Dental for my first visit at a recommendation from a friend. I used the online form to submit my request for an appointment on the weekend. First thing Monday morning they called me to figure out an exact time. One minor gripe was that I checked afternoon and evening for the preferred time to be called. But they called me at 8am. So it's good that they were really quick with scheduling, but they woke me up a little earlier than I would have liked. They took down my insurance info, and did all the trouble of looking up my insurance info. Once I came in for my appointment at 9am. They had me quickly fill out some paper work, mostly just my info and medical history and signing various waivers. Once that was done, I wasn't waiting long before the dental assistant Becky called me. She then proceeded to take some x-rays of my teeth. She was nice and explained things pretty thoroughly. Like pointing out the different parts of my teeth in the X-Ray. She recommended that if I drink tea a lot, I should drink some water afterwards to avoid staining my teeth. Also explained that plaque causes your gums to bleed because it's like a splinter in your thumb. After the X-rays, she then did the polish and flossed my teeth. They have a monitor hanging above each dental chair so you can watch movies while they are working. Which I thought was pretty cool. Afterwards Dr. Hua came to inspect my teeth and finish the cleaning. She was cheerful and definitely seemed to know her stuff as she examined my overbite, checked for cavities, and poked around my gums. She did a good job cleaning and was fairly conversational. It's a little hard to maintain a conversation while keeping your mouth open all the time. Afterwards I got some dental impressions for the bleaching. At the time I was doing it there was coupon, so I got the bleach stuff free. They fill some thick rubbery stuff for you to bite on, which then hardens after a few minutes and forms impressions. They have a variety of flavors, I chose the cake one. Biting into it was like biting into a cold lump of yeast and dough. Wasn't horrible, but not exactly delightful. read more

I'm newer to the Seattle area and due to some very bad dental experiences I am petrified of dentists. I've never had a dentist able to numb my bottom jaw and when my crown broke I knew I was in trouble. Dr. Ma came recommended to me from another "hard to numb" patient and he was the FIRST dentist in my almost 30 years to get me completely numb on the bottom. My insurance didn't cover major dental (crowns) so he gave me a pretty good discount and when I had difficulties with the temporary he came in on his day off to see me. They don't push any work you don't need done on you and the staff is extremely caring and friendly. I'd recommend this office - especially Dr. Ma - to anyone I meet looking for someone good out here. Even from downtown, he's well worth the drive. read more

My daughter and I have been coming here for a couple years now. Great staff, gentle hygienists, fantastic office set up. Dr. Ma is wonderful! I love that you can watch a movie while you're getting your cleaning as I'm a nervous dental patient. Kim at the front desk is wonderful. She knows dental insurance very well which is extremely helpful. Issaquah is lucky to have such a great dental office! read more

I haven't used this dentist but have taken my dad here twice. Centrally located in Issaquah/sammamish which is the reason we have come here. However service is horrendous. Both times have asked the receptionist the wait time and both times they have been way off. And not by minutes but hours! When I made today's appt they told me an hour. When I took him in they again said an hour. Okay. Pretty standard. But no. Has now been 2.5 hours ! I just went in to see what was going on and they went back and asked the dentist. 20 more minutes. I asked the receptionist why they did not call me after an hour to let me know it would be longer and she just stared at me. And then stammered that yes she should have let me know. I did verify that they had my cell before I left my dad. Incredible! And not in a good way! So. If you want reasonably good service, this is NOT the dentist for you. There are a lot of choices out there. APEX dental care is awful. Care? That's just it. They don't care. read more

APEX Dental Care - General Dentistry Near Me - Issaquah, Washington

Poor attitude of the front desk staff. Very rude and unprofessional to the patients and I don't think "she"knows what she supposed to do. I would have given them a zero star. There are so many other great office in the area and this is just a poor old office in Issaquah. read more

I actually wrote the Better Business Bureau about Apex Dental. They once told me I had to do 5 fillings on "cavities" I had in my teeth- after having only one my whole life. I went along because I was shocked with their findings. After leaving their office and finding a new clinic- YEARS later I still have not had one cavity. They're a scam. The reason I quit going was my gums were irritated because of my new Invisalign; they tried to convince me me I had a some horrible gum disease that would cost $1000 plus cleaning every 3 months. Went to my ortho and a new dental clinic: surprise! Nothing was wrong with my gums! read more

This is the best dentist I have ever been too and I have been to many. From all aspect everyone that works here always is so nice and greets me with a smile. Of course I am always smiling to see them. They are always respectful and make sure I am comfortable. Dr.Chow is super great and makes me laugh, I love her and the dental assistents company. They also do an awesome job with my teeth. I recomend this place100%. read more

Best dentist I've ever been to in my life. They try to be so gentle with you and feel your pain when they know it hurts. My hygienist offered me a movie and then before we got started asked if I wanted a pillow and some blanket because she wanted to make sure I was comfy before she got in there. I nearly cried. They are so thorough and do a great job cleaning and explaining how to better care for your teeth for whatever condition you're in. And then just when I thought you only got to leave with a new toothbrush when you were younger they handed me a bag full of information for my teeth and a toothbrush! You will not regret coming here read more

Imagine you are five years old and your mom takes you into this waiting room full of people who don't look too happy to be there. In the distance you hear high pitched, sharp noises. Before you know it, you're sitting in a giant, cold chair while some "weirdo" asks you to open your mouth and proceeds to put their gloved hands in there to examine what you've just eaten for lunch. That's what I think of when I'm looking to go to the dentist. Because of this inherent disdain for going to a dental office, I've tried so hard to keep these teeth of mine immaculate. However, the only way I can ever verify my oral care greatness is by scheduling a cleaning twice a year. Ugh. Have you gotten the drift that I have reservations about going to the dentist? Well, I do. This is where Apex Dental Care and Dr. James Ma come in. At the recommendation of a few friends I chose to go to Apex for verification of my oral care prowess (tell me that's not a mouthful). As I walked in, one of the receptionists makes the connection between the time I'm scheduled and the fact that she's never seen me before; she greets me by name and asks me to fill out some paperwork. Ah, the dreaded paperwork. Honestly, it's not too bad here. There's a front and back with a couple pages comprising a financial and HIPPAA policy. Standard stuff. Upon completion, I believe it was Becky, a dental assistant that took me back to prep me for what I was hesitant for. She proceeds to take x-rays of my teeth. This is where my wonderful experience starts. Rather than telling me some sort of generic statement, she actually educated me on what we were actually looking at/for within those fancy pictures she took of my teeth. Oh, you bet I had questions, and she was able to answer them with confidence. We then get ready for the cleaning by starting the polishing process. I'd never been through anything like this, but from what I can gather, there are a myriad of flavor options for the polish. You want your mouth to taste like chicken?! I'm willing to guess they have it. Seriously. Okay, no, not really. But they do have a ton of flavors. Post polish, a hygienist came over to start the scraping that is often the cleaning process for me. Regretfully, I've forgotten her name. However, this hygienist's precision and skill with her tools was something awe-inspiring. As much tartar as I had built up between certain teeth (I don't like to floss as often as I should), I really couldn't feel much of what she was doing. Usually, my gums get beat up beyond recognition by whoever is in there scraping away. In this case, it was very pleasant and for the most part harmless. She did nag me about flossing more when she ran into a few challenging areas, but overall, she did a wonderful job. I'm not sure how many other offices do this, but they offer a movie watching experience while you're going through whatever procedure it is you're there for. Immediately, I thought of getting overzealous during part of a movie and jerking/twitching. What would follow that abrasive movement, I wouldn't gather would be pretty. Needless to say, I passed. Following the cleaning, Dr. James Ma came over to check on the work that was done. He examined my x-rays, then my teeth. He noticed a recession in my gum line and educated me on anything that he felt that I needed to know. He was very pleasant and didn't rush through our encounter. Overall, I have to say that I enjoyed my visit to Apex. It didn't take up an extended period of time, but each and every facet of my care there was very thorough. Don't get me wrong, I still don't necessarily like going to the dentist. Though, when I have to, I know where I'll be making my appointment(s). Yes, at Apex Dental Care (Why else would I be writing this review?! Sheesh.). read more

So happy I found this dentist years ago. The staff is great and Dr. Ma is a great dentist. Always gentle, nice and making me laugh. They are always great about appointment times and scheduling. read more

Holding our x-rays hostage for an 8-year-old. We have been going to the location for over 5 years and once the operation changed ownership I would not recommend. When I took my daughter in for an issue the staff had no clue what was going on, they gave my daughter an x-ray exam that she did not need and they were about to perform a cleaning that was already performed a couple of weeks prior. We decided that it would be in our best interest to go to another dentist and when we contacted APEX for our child's records they would not forward them along. Apex indicated that we owed $50 and they will not forward along the records with x-rays for our 8-year-old. The staff indicated that we owed them $50 for a no-show for an appointment which is not true, we told them we would not be back since they had no clue what was going on during our last visit. NOW, rather than do the best thing for an 8-year-old, which is to not perform extra unnecessary x-rays, Apex is betting petty and will not release the x-rays performed to the next doctor. They fabricated a lie that we were a no-show for an appointment and will not forward her records and are trying to squeeze $50 out of us. Now our daughter has to go through the entire x-ray process again. Apex, what is best for an 8-year-old? more x-rays? Would never recommend this operation to anyone, stay away. read more

Excellent experiences all around. My husband, daughter and I have all been patients here. Everyone we have seen is very, very good. Convenient Saturday and evening hours are appreciated. read more

I went to see Dr. Hua at Apex Dental to get assessment and advice on a condition I have in one of my front bottom teeth. The condition, called invasive resorption, is relatively rare and not well understood, so I felt a bit nervous going in. However, Ann was extremely reassuring and gave me clear options at the end of our session. (Basically I need to get it and possibly other neighboring teeth removed and get fake teeth, or I can get the tooth/teeth removed and get the resulting gap closed in via braces.) She was very thorough in testing the health/sensitivity of that tooth and the surrounding tooth, and did an awesome job explaining to me exactly what was happening to my gum/teeth. I would definitely go there again. Also scheduling was smooth and responses were quick. read more

As a child I had some bad dental experiences with pain, which continued into my adult life. At 8 years old, having a dentist do fillings while refusing to give me an anesthetic, certainly set a bad psychological stage. In the military, a young dentist spotted one dental anomaly. During my formative years my teeth had shifted and as a result the nerves were not over the spot where they emanated from the jaw. When I met Dr. Kwok he spent time with me in discussing the three cornerstones of dentistry - teeth, gums, and pain. Explanation of a procedure or process aids patient expectations and in turn a more relaxed experience. He also observed that I metabolize anesthesia very rapidly and require special considerations for pain management. In addition, he has kept up with the latest pain management technology. Although the psychological effects of anticipatory pain have not disappeared, I can honestly say that I have not experienced pain from the dental work performed by Dr. Kwok. I have also had my cleanings performed at Apex dental. Lori would make notes in my records on any special considerations that she ran into and remember them for the next cleaning. Very professional. Then last, but not least, there is Kim at the front desk. Professional, always pleasant and cheerful. read more

Drs. Kwok, Ma, and Chow are all outstanding dentists, along with their friendly staff and professional hygienists. Dr. Kwok is the best dentist I've ever had in my life, and he's definitely worth my drive from Seattle every time! Dr. Kwok is renowned for fixing other dentists' botched jobs, uses the best equipments and material, discusses various treatment options available, and gave me ample time to make my decisions. One time he even emergently repaired the crown which had fallen off (done by another dentist) on the same day when I was in great distress. I trust him 100% and would absolutely recommend him without any reservation. I heard he also has a new office in Covington. Now you can see him at two locations. Despite living mostly in Southern California now, Dr. Kwok will continue to be my dentist whenever I return to Seattle. A good dentist doesn't come along that often in a lifetime. read more

Got my cleaning done today!!! Very gentle hygienist, no pain and no hard selling-every finding is evidence based!!! Will definitely keep Dr. Kwok as my regular dentist!!! read more

Absolutely the best dentists, all of them, that I have ever been lucky to have. Each understands not only my fear of dentists, but what other challenges I have when it comes to my teeth getting cared for. They make you very comfortable with a selection of things like movies or music to take your mind away, plus nitrous helps too. They all talked to me as an equal and told me what I would need and were so sympathetic when I was in pain and needed to be seen immediately. I would recommend this to anyone who is even afraid of the dentist!! Love them! Ellen A. read more

I am terrified of going to the dentist! I get sweaty palms and a racing pulse just at the thought of getting any dental procedure done. As a result, I put off going to the dentist for a really long time but finally decided to go in when i began noticing some noticeable stains on my teeth. Of course, it turned out that I had a laundry list of procedures that needed to be done, some old fillings replaced, some new ones, a crown and a deep clean. Dr Kiki Chow is fantastic! She not only did her best to make me as comfortable as possible, she did a phenomenal job on my front teeth. I felt no pain, not even a twinge of discomfort, as she worked and I swear, at one point I was close to dosing off right in the chair! I think she is an artist with the drill. She is very mindful of your insurance limits and out of pocket expenses and will prioritize work so I did not end up with a chunk of expenses. I also like that they are open 6 days a week, which is always convenient. If you are an especially nervous dental patient, I would certainly recommend Dr Chow at apex! read more

Excellent dentist location, easy to access with plenty of parking. Accommodating with appointment times (stays open into evening.) Great communication, and competent billing practices (works with insurance and zero surprises.) Very clean office and nice staff. You can watch movies during appointments. Highly recommended! read more

Our whole family goes here including two small kids 4 and 7. Dr Chow is amazing with kids and engages them really well. We've been going there for almost 10 years now and have never had an issue. read more

I found Apex Dental Care to get a dental implant done. It was necessary to replace a tooth that had cracked off near the root. After looking around, I went to Apex and Dr. Kwok for the procedure. The procedure was great (at least a good as it can be), and the result are amazing, so much better than the bridge that my original dentist recommended. The implant looks and feels great--no bone loss. I have a permanent tooth and a new dentist! I now use Apex for my regular dental care. There's a team that can support your needs. For example, while flossing at bedtime a crown fell off, Dr. Ma saw me the next day since Dr. Kwok was not available, and remedied the issue. My other dentist took a long time just to call me back--Apex was quick to respond. The front staff is friendly and efficient handling insurance and billing that doesn't take my time to sort out. They are a solid team. I like the range of service they provide from routine care to dental surgery/implants. They have provided great care for me with excellent results. I would recommend without hesitation. read more

I used to work in the same building as the dentists. During a client meeting, my tooth broke in half, causing me to have to leave the meeting early. Remembering about their office (was not a patient at the time) I went down stairs hoping that someone could help me. I thought I had about a 1% chance that someone would be there. Mind you, this was 6:30 at night. They were open and were very accomodating to my needs. Dr. Chow got me in the chair quickly and gave me a temporary filling and professionally repaired my tooth over the course of a couple visits. They did not upcharge for the "emergency" visit. Had they not been there and been so professional, I'm not sure what I would do. Their late hours are especially convenient for working professionals. I've been a patient ever since. read more

My experience at APEX has been UNBELIEVABLY BAD. I saw Dr. Kwok in 2011 for a toothache. He started out by filling the tooth which didn't work; then put on a crown which failed and broke apart in my mouth fracturing another tooth months later. After trying to get my insurance to pay for his mistake, he had me in the dentist chair for an hour hoping I would leave, and when I didn't, he did the crown. That crown failed a few days ago, and I scheduled an appt. asking to be seen by whoever had time. (I was told that Dr. Kwok was out of the country, wouldn't be back for weeks.) I explained the situation to the receptionist and she claimed not to have any record of my having been there for the 2nd crown. She went on to say that 'maybe it had been archived.' I made the appt. for Wednesday of this week, as it was the first available time. I then got a call from what I can only assume was the office manager, and she said 'You come in and we'll just see if you got the crown done here! You know, we get a lot of stories." I came in for my appointment and was told to "Sit down" where I waited for 30 minutes and then was ushered into the dentist chair where I waited for another hour, only to have their receptionist come in to very smugly inform me that I would be charged full price for the service as they "only guarantee their work for 5 years!!!!" Needless to say, I left without getting any work done. Apparently the "First Do No Harm" policy doesn't apply at APEX. read more

hi, Dr Kwok is just great. very patient and nice. Service is simply superb, like the fact that we can watch/ listen to a movie while he is drilling into the teeth. Front desk lady (white-no offense intended) is super sweet; The asian chick at the front desk seems very uptight and business minded-needs to loosen up a little bit. Overall my entire experience is very good and look forward to goto this dentist. I usually dread the whole dentist experience but not anymore, thanks to Apex Dental care. read more

I had my all four of my wisdom teeth extracted by Dr. Kwok, and the entire thing was (virtually) painless and very professional. Even after the extraction, I felt little to no pain at all during recovery. I also really appreciate the fact that they are open into the hours of the evening, so I was able to set up my appointment to be after I got home from work. Highly recommend! read more

Best dentist ever. Dr. Ma is skillful, knowledgable, and great at communicating with patients.

Worst experience ever!! Damage so great I had to have everything fixed by another surgeon. Severely disappointed in dr. Cleanings were great.. Until.. they claimed they could do a root canal on me. The dr then used a needle less injector to put the novacain in my cheek (without informing me) and he blew out a vein in my cheek. It immediately felt like I'd been shocked in the face and the swelling due to massive amounts of BLOOD was insane. I asked the dr what happened and he said oh it's no biggie, happens pretty often. He wanted to continue but I couldn't even open my mouth half way due to the pain. I got out of there immediately! He told me to put heat on it, which is the absolute wrong thing to do. It became infected, and I was referred to a oral surgeon who almost had to hospitalize me due to the severity of the infection. I was stuck at home in pain and because I looked like I'd been beat up by mike Tyson. Turns out other neighbors have had similar experiences here. Don't go! I get that accidents happen but their follow up was awful and completely unacceptable. Please go elsewhere!!! read more

Dr. Kwok is excellent! I highly recommend him. The girls in the front are very friendly and greet me by name. The girls in the back make sure that you are comfortable and happy. Everyone goes out of their way to make sure that you are well taken care of. It is a very well run office. read more

Worst dental place ever. We had been loyal patients for 5 years. My husband needed work done which he prepaid, as our insurance was going to lapse. He was verbally told what he would need done on his next visit 2.5 weeks before that visit(an estimate as they claim). 2.5 weeks came and he went in for his treatment and fillings and no one went over his services again with him to confirm what they would be doing, they just plopped him down in the chair and started working. He went in thinking he was getting his gums treated with one filling and we get a bill which had two fillings listed, plus the deep cleaning. We questioned the charge, as this whole time he was under the impression he was getting one filling, and they said they verbally told him about this. Two and a half weeks before his service- not a written estimate to where the patient signs off or a reiteration on date of service what they will be doing to your mouth. They should provide their customers a written estimate, just like when you go in and get an estimate on your car- they give you a written estimate to review and go over. Apex Dental needs to change their policy over this, as they just lost out on a whole family. Don't get hosed by $. read more