I emailed for a quote, 3 weeks ago. Two weeks ago I called to ask about my quote and was told that the sales person was out. One week ago I called again and was told that the sales person was 'working remotely' and my message would be conveyed. I have yet to hear from them. Clearly they have so much business they cannot be bothered to respond. read more

We had such a great experience with Bill and his staff. Bill designed, built and installed an elegant solution for our deck. He spent quite a bit of time helping us navigate the process of getting our condo association to approve the changed design. We could not be happier! read more

Apex Railing Solutions - Before - Fences & Gates Near Me - Seattle, Washington

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Apex Railing installed a frameless glass system for our deck a number of years ago so this review is a long-time coming... I'm writing it now because I so highly recommend the company. Our deck is huge and cantilevers over a big slope making access challenging. The team was nothing but professional and efficient and we love the finished product. (Our neighbors also used Apex based on our recommendation and are very happy, as well.) Recently, we had a minor issue with our railing. Two guys were sent out quickly and addressed the issue with service offered to us that was above-and-beyond. Companies and contractors are in such high demand these days and we sincerely appreciated the special service we received being a client. Five stars. read more

We had a 10-year old stair railing system with one cable that became disconnected. Bill sent a repair crew out in a day, fixed it on the spot, and didn't charge for the repair. Great customer service and quality - the rest of the railing system still looks brand new! read more

The people at Apex are great. They made a tight schedule that I needed. I was very specific and being a builder, I was able to be direct about my project issues. They made their installation early but offering me a material they had in stock verses waiting for a special order. It looks great. I had a service call that they made happen quickly. I will say they are difficult to book but I was persistent and gave pictures and details that they requested quickly. read more

We just recently finished building our house and APEX was one of the best contractors we used. They were professional and did excellent work, even other contractors were asking us who we used for our interior stairs! If ALL of our contractors had the same level of integrity that APEX demonstrated, we would probably build again, but sadly they are the exception. Here is just an example of why APEX left such a positive impression on us: They would send us pictures of the glass & stainless steel railings being constructed for our open tread staircase and explain that things were coming along nicely and should be ready soon. Knowing that they were one of the last items to be installed before occupancy, they made the extra effort to keep us informed of their progress! Way to go Bill! read more

Interesting... I contacted these guys to see if I could set up a time for someone to give me a quote 2 weeks ago. They took forever to get back to me and when they did they told me they were "crazy swamped" and that it would take another 8-10 weeks just to get a quote... WHOA! Do you not want my business? Guess not. Thanks for nothing Apex, at least you helped me narrow down the companies that will want to do business with me. read more

Responsive, honest, and helpful. Had a bit of an issue with follow up on a damaged screw. The company was busy and took several months before someone came to fix the issue. But it was finally fixed. I recommend Apex and would not hesitate to work with them again. I have spoken and worked with other railing companies and cannot say I would use them again. read more

The worst company EVER!!!! We waited for 5 months and they still can get their measurements and prices together. Extremely disorganized and don't know what they're doing. Every time I called them, they told me that it'll take 8-10 weeks to give me a quote but it's been over 5 months now and they're still coming up with different prices. They're very unprofessional and lazy. I would NEVER do any business with this company!!! read more