Been getting my water here for about a year, it's amazing!! Best service at a water to go in the…read morearea, So quick, SO friendly, everybody is happy, doesn't feel rushed and I don't get a dirty look when I roll in with my 10 bottles for James to fill, he is always happy so knowledgeable about wellness, and appreciates my business. My husband is a cancer survivor and Alkaline water is part of what is keeping him free of disease. So blessed to have this business nearby. I drive extra up to Milton because it's so much better than the rest. Buy the prepaid cards and save a few bucks.

Great water quality! I wish I had known this store existed before now. I went to Puyallup for years…read moreuntil they closed down. The water actually tastes alkaline at this store. I always felt I was being ripped off in Puyallup. James is just an awesome sweet, friendly, kind, and good soul. Gear

Hawaiian shirt employee has a power trip mentality and doesn't know how to follow the simplest of…read moreinstructions. My whole family has been going to this location for years and all of us have had similar issues with this employee. Everyone else seems to be helpful and friendly but one is ruining the experience so bad that we (3 separate house holds) are planning on taking our business elsewhere.

I've been getting purified water here for my CPAP for more than a year. Very fast, good service…read morefrom kind people. They take the jugs to my car for me. I've never found them closed during their posted hours, unlike some of the people who have posted reviews. There are always at least two people working there when I have gone. They use filters and reverse osmosis to purify the water, which is the best way to do it. We used their purified water in our lab until we bought our own system.

I wish Yelp would fix its rating math to put more weight on recent reviews. I've loved the service…read moreat this place. They're friendly, I get a nice discount with the water card, they load up my car at the end, and the entire process has the feel of a pit stop where they're trying to get you back on the road as soon as possible. They've achieved a 4.57 star average since 2021. You read the reviews, however, and it's obvious that this place is under new ownership and no one feels the need to complain anymore. The rating system should reflect that. While the old reviews shouldn't be completely forgotten, anyone driven from trying a business due to a Yelp aggregate rating drug down by a bad owner from over half a decade ago seems against the spirit of what is trying to be done on this site. We should be highlighting businesses like this who aren't getting complaints anymore.

I have been so impressed by Purified Water To Go, and Ken Clare. He is so helpful and kind--he's…read morealways friendly and genuinely cares about his customers. The pricing is very reasonable and absolutely worth it for the quality and service you get. Highly recommend!

I don't have to say except once you drink this water you won't go anywhere else…read more This water filling station is awesome. You can clean your bottles, get new clean lids and choose what kind of water you want. Purified or akaline. If you drink water and I mean really drink water, then you know all water doesn't taste the same. The water here is fresh and refreshing and very clean tasting. They even have a cart you can use if you have a lot of bottles to fill up so you don't have to lug everything back to your car. Pay with cash. You can also use your card, but just slightly more.

The only water i drink right now before i get my Kangen machine ionizer fixed! So grateful that…read morethis is down my street. So many benefits of this type of water if you refer to my photos (total water snob) especially if you want the max Health benefits. We are made of 75% water, why not drink the best water! I used to get the purified water which was .65 cents per gallon and now i get the alkaline purified 9.0 pH which is 5.00per 3 gallons

Our family used Purified Water To Go in Kirkland for over seven years, but the customer service we…read moreexperienced recently was so poor that we cancelled our account immediately. My wife missed a single August payment -- an honest mistake -- but she paid every month afterward (September, October, November). The reminders they sent never said service would be suspended. No warning, no "final notice," nothing. Then our delivery was simply skipped. When we called to ask why, the manager blamed us and said, "It's in the terms and conditions," instead of acknowledging their lack of clear communication. For a loyal customer of 7+ years, this was not only unprofessional, it was disrespectful. When I pushed for a solution, he said he was "more than happy to start the disconnection process." A company that treats long-term customers this way -- hiding behind T&Cs instead of communicating clearly -- doesn't deserve our business. If you depend on reliable delivery or respectful customer service, I recommend looking elsewhere.

SeAnte our delivery driver for Willows here in Redmond/ Kirkland showed up with a genuine smile and…read moresuch a humble, kind presence! It honestly felt like a breath of fresh air in the middle of all the chaos lately in the world. You can tell he cares about what he does and the energy really made a difference. Quick, courteous, and smiling, exactly the kind of person you hope to see at your door! HE DESERVES A RAISE..

I've been getting my water here for about a year now. I have zero complaints, the staff is always…read morevery friendly and helpful. The store is always cleaned and they really value their customers.

I have been a longtime customer of PH Water On The Go and have seen it change ownership at least .5…read moretimes. Meaning the store closest to me (Puyallup) underwent ownership change first a few years ago and now has been closed for the better part of a year and has forced me to go to the older store in Tacoma. The older store has also changed ownership, but the quality of the water and good customer service has remained. The prices have increased a bit as has prices for mostly everything reflecting the current economy we are in.

This is the 3rd time I've had a whole house softener and filter installed in my home (3 separate…read morehomes, each with a private well). My wife and I really enjoy the feel of softened water in the shower, and the fact that our white clothes stay white. I sometimes hear of others who don't like the taste of softened water. With our first softener (1999-2005), we noticed a little something about the taste of our softened water, but in the 2nd and now this 3rd new one we only notice that the water is as good as any bottled water, with no unusual flavors or after taste. We bought our current home just over a year ago and did a complete remodel. After moving in we immediately noticed that our well water was staining and scaling up all our new bathroom and kitchen fixtures, as well as staining our white clothing. I searched the internet, read reviews, and decided to reach out to Pure Water Northwest. Their rep came to my home a few days later and was very interested in hearing my concerns and clearly discussed options and recommendations to get our water satisfactorily conditioned. There are many softeners available online and in the big home stores for much cheaper than what PWNW offers. Since I have a fair amount of experience with water softeners and know how to do basic plumbing, I was about to "DIY" this job and save some money, but after reviewing all the literature and considering warranty coverage when having someone else do it, I opted to spend more money and go with what seemed like a much better system. After committing to purchase from PWNW, they put me on their schedule and showed up when they said. The installation techs were very friendly, and obviously experienced and knowledgeable. I had fun discussing their tools and process as they worked and they didn't seem to mind me being around. It was very pleasant and straight forward working with PWNW, and my system is working as well as I had hoped. I think they do a great job and I recommend them. It costs double what a DIY job would be, but in the end it seems worth it, and if you can't do your own work, it's a no brainer to go with PWNW.

I had a water softener installed at my home. The unit does what it was designed to do but my…read moreexperience with this company was not one I would recommend. It reminded me of being at the car dealership. The sales pitch was heavy with lots of add ons recommended and the cost was higher than other local shops. When it came time for install we discussed I would not be home and they said that was no problem. I left detailed instructions and my cel number. I came home to find the installer had not been given my number or instructions. Instead of using the existing drain next to the softener he let himself into my home, found access to my crawl space and drilled two new holes in my foundation to run a drain line. Finally, when I contacted them again reluctantly to add additional filters I finally gave up when the quote came back at double what other providers bid the work. I have a new system now from a local competitor and really regret working with this company.

I have been a longtime customer of PH Water On The Go and have seen it change ownership at least .5…read moretimes. Meaning the store closest to me (Puyallup) underwent ownership change first a few years ago and now has been closed for the better part of a year and has forced me to go to the older store in Tacoma. The older store has also changed ownership, but the quality of the water and good customer service has remained. The prices have increased a bit as has prices for mostly everything reflecting the current economy we are in.

The prices have significantly increased, since new owners. The female owner is also not polite,…read morehelpful, or friendly. You get the feeling that she hates the store.