If your looking for a car ask for Nate he is beyond AMAZING!!! He was incredible throughout the…read morewhole process of finding my perfect truck, and Al is exceptional and a rockstar, I absolutely love this Toyota I would never go anywhere else but here with this team!!

One name, 3 letters - Kam!!! Kam is the Man!! I'm allergic to Men, but NOT to this calm, cool &…read morecollected car expert at Toyota Thousand Oaks. I bought a car 3 months ago somewhere else & was harassed & treated poorly throughout the experience. Kam heard the story & immediately reacted towards me with genuine concern and determination to help my story have a happy ending. He dug in & sat with me at length and worked through my budget and concerns with the precision and attention to detail that only someone with copious amount of car sales and experience can exude. When you are next in the market for a new or used car, I hope you will trust my review and make an appointment to meet with him and lay out your needs and goals for this huge and important purchase. Kam treats everyone with buckets of respect and patience. He gets what makes a good person and THIS makes him the car God that he's evolved into over the course of his career. Peace!!! One name, 3 letters - Kam!!! Kam is the Man!! I'm allergic to Men, but NOT to this calm, cool & collected car expert at Toyota Thousand Oaks. I bought a car 3 months ago somewhere else & was harassed & treated poorly throughout the experience. Kam heard the story & immediately reacted towards me with genuine concern and determination to help my story have a happy ending. He dug in & sat with me at length and worked through my budget and concerns with the precision and attention to detail that only someone with copious amounts of car sales and experience can exude. When you are next in the market for a new or used car, I hope you will trust my review and make an appointment to meet with him and lay out your needs and goals for this huge and important purchase. Kam treats everyone with buckets of respect and patience. He gets what makes a good person and THIS makes him the car God that he's evolved into over the course of his career. Peace!!!

My last two cars were Hondas from Swickard T.O. Service…read moredepartment excellent, leasing experience professional, speedy and very affordable. Thanks so much again.

I've been looking for a car for a year, so I've taken a few test drives. I had the pleasure of…read moreworking with Rob. He's down to earth and no pressure. I wasn't able to buy a car from him today, but wanted to give him a shout out for being an awesome Honda representative to drive around with. Rob was very knowledgeable and even thought outside the box to help me hear a sound system that I wanted. Sadly, they didn't have the car I was looking for. Rob was awesome!

Working with Jerry is highly recommended when buying your next car…read more He was great to work with.

Let me tell you, when I say I can't stand car dealerships I still stand by that. But when you find…read morethe right guy to talk to it's a game changer! MIGUEL AVALOS. Has to be the best in the business. I've bought endless cars and have yet to have the experience he provided. Professional/kind and above all else, QUICK!. No more expecting all day at the dealership when dealing with him. He's young and has climbed through the ranks quicker than most and I give props. If you need a car or if your grandmother needs a car! Send them to MIGUEL AVALOS. You won't regret it, he gets things done!

I recently purchased my BMW M3, which was a special order coming from Bavaria . It was my first…read moretime ordering a car and I thought it's going to be stressful given the fact I wasn't sure how long it would take, also the tariffs....On top of that I picked a green color for the car . Despite my many unknowns, I entered Rusnak BMW and met Robert. He made the entire process easy, from using the BMW configurator showing my beautiful green car with all the interior and exterior options, to suggesting me which options are truly useful and which might not be based on the car's color and other factors. Also Gabby was very kind and helpful They kept me always updated from the day I ordered the car until I received it When I saw the car at Rusnak I was super happy and excited but I was one more step away from having the car key, I needed to go to finance room , I always thought finance managers are scary persons but when I met Goli I thought I'm in heaven and an Angel is financing my green car , she did all paper works quickly also offered some very useful options but not pushy at all , like she really cares about customers to have a peaceful experience after they leave the dealership. Thanks so much everyone at Rusnak

The sales manager Gabi is awful. Rude, aggressive, changed the deal right at the end…read more Absolute bait and switch! Be very wary in dealing with them. I am in my current 8th Bmw lease and never had such awful and disrespectful experience!!

I just bought my 3rd Acura from them and they truly are the best. They treat you like family! Gary…read moreSmith's hospitality was A++!!! I would highly recommend them!

Car misrepresented online. Miles were very different. Price was different. They were trying to…read moreforce us to buy a special scratch coat and telling us all dealers do that. Not true. Low balling us on a trade in also. Everything was off at this place, so we walked out! Do not recommend!

Absolutely outstanding service. This organization put the emphasis on customer service, you can…read moretell. They seem to have a motto on "how to get to YES" for their customers. The sales team is fantastic and make you feel like you are their most important customer. And the service team, especially Oscar, is superb. Oscar is the epitome of a professional and represents the dealership to the highest standard. He's just a really nice guy. Absolutely recommend Swickard Mercedes Thousand Oaks for both purchase and service. Their customer lounge has great coffee and good snacks! What more could you ask for!?!? Even if you have a MB dealer closer to you, make the extra drive and it will be well worth it.

The service department is a total joke. They we're not able to repair my car the first time. When I…read moretook it back. They said it was outside influence and flagged my car. Total lie! They won't provide any proof of there statement. Worst service I've received after spending over $200k. My car warranty is void unless I get authorization from Mercedes. My car cannot be repaired any longer through warranty at any mercedes dealership. I would stay away from this dealership at all means. They will Flag your car if they cannot repair it then you're stuck with no factory warranty for an expensive car.

After twelve years since our last car purchase, we weren't sure what to expect, but the team at…read moreLexus of Thousand Oaks made us feel right at home. The atmosphere of the facility was warm and inviting. Our sales person, Lorenzo Mendoza, went above and beyond to take care of us. He was very patient and helpful, ensuring all our needs were met without any pressure. The financial manager, Mori, was also helpful with answering our questions regarding the contract. Thanks to the both of them, we're officially driving home in a new Lexus IS350! If you want a stress-free car buying experience, go see Lorenzo and visit Lexus of Thousand Oaks--it's well worth the trip! -Efren and Cristina

I would strongly advise any families to stay away from this dealership, if you are looking for an…read morehonest, transparent car buying experience this is not the place for you. Our experience started out fine but the moment the final paperwork was signed the entire atmosphere changed we discovered an issue that was misrepresented during the negotiations when we brought it to our sales representative attention they flat out lied about what had been promised earlier essentially gaslighting us once they knew the deal was legally binding. When we reached out to management, hoping for a resolution, the sales manager was incredibly dismissive and rude, and instead of offering to fix the damage on the vehicle, he told us "You shouldn't be complaining about the damage on the car, you got a good deal." There are so many other Lexus dealerships in Southern California, if you value integrity and want to be treated with respect, go elsewhere. We will certainly not be returning.

I never leave reviews unless I feel compelled to and I have to give a shout out to Jessica at this…read moreThousand Oaks Service Center. My 2023 Model Y battery had an imbalance which required a HV battery replacement. Yikes! I was told right away that loaner vehicle was not guaranteed and that the repair would take several days. I work full time and I have school age kids, so not having a car for several days is NOT ideal by any means. Jessica communicated throughout the repair process and she set aside a loaner for me even though I HAD to bring in my car two days before my scheduled appointment because the battery would've been dead if I waited for my appt date. I really appreciated her clear communication and quick reply to my questions via Tesla app. Not only that, but my car was fixed three days ahead of schedule and I was given a coupon for a free car wash nearby. Thank you Jessica for making a very stressful situation into best possible outcome. I really appreciated your help throughout the whole process.

Where do I even start. They had my car for more than 4 weeks with almost no updates. The agent,…read moreStone, was extremely slow and unresponsive. I constantly had to follow up myself. When I finally picked up my car, I discovered the glass was cracked while in their possession. Instead of taking responsibility, I was told to "call their legal department." Completely unprofessional. No communication, no accountability, and no customer care. Because of this experience, I ended up selling both of my Teslas--that's how bad the service was

Amazing experience at this dealership! No high-pressure sales tactics. Daniel, our salesman, was…read morekind, respectful, knowledgable and easy-going. He took me for a test drive with zero expectations and I left that day telling him I'd be in touch. I contacted him later that day, telling him I wanted the car and he put me in touch with Christian to work out the deal. Christian was just as nice and helped me get a great deal. Mirna explained my warranty options clearly. Daniel explained every detail about the car, including the infotainment center. After I left, they called to see how I liked my new car and they invited me to come back if I needed anything. A few days later, I returned asking for some more details about how to work some electronic features. Brian, in service, took his time to explain everything. I noticed when I was waiting in the service area, that all the customers received very personalized attention from the staff. One team member was even walking the room, handing out cold waters and popcorn. This dealership is the best I've ever dealt with, by a long-shot. They made the whole car-buying experience hassle-free, no-pressure and worry-free. I'd recommend them to anyone!

Infiniti of Thousand Oaks failed to order my part and wasted my day today very bad!!!read more

Had a great experience at the service department with Jaqui and Rob who really took care of me…read moreafter my new McLaren had to be towed overnight. They gave me immediate attention and had the car worked on and fixed in just a couple days.

Just tried to call them three times to inquire about a Lamborghini Urus and they hung up on me all…read morethree times. If they can't handle their phone system they can't handle a complex sale. Go elsewhere