Service dept 10 Had to have a malfuclnvtioning component in my new truck replaced under warranty I've literally stood in line at in n out longer than the time I spent here from Start to finish. Dropped off at 930 am they gave me a beautiful new loaner vehicle inwas out of there by 945 Arthur called me at noon to tell me It was ready. Completely shocked at the other GMC dealer I used to go to cause I'll never go there again. It would take them three days it took this dealer three hours. Truck was all washed. Dropped off. The loaner picked up my car. Was there five minutes on my way again I think I spent 10 minutes there dropping off and picking up greatest experience I've ever had at a GM dealer. In 20 years read more

Disappointed with my overall experience on my last service. I have been coming here to service my vehicle ever since I purchased it. Since that time, I have been through at least 5 service advisors. Tina being the only consistent one and now she is on absence. Yesterday, I had a scheduled 11am oil change appointment. I ended up arriving early by chance and dropped it off at 10:45. I was in no hurry so I decided to go for a good walk to kill time since they were not busy and were looking at a 90 minute time frame. When I came back from my walk at 12:30 (walked a good 4 miles) my truck was still in the service lane. I waited in the lobby for half an hour and it still hadn't moved nor had I been given any update. At one o clock I finally inquired and my truck had yet to been touched at all. I was offered a Lyft home which I accepted because I did have some work to get done. My service was finally completed and ready for pick up after four. I left the dealership at 4:30pm. That's a 5 1/2 hour oil change when I was expecting no more than 90 minutes. My job requires me to have a vehicle to drive around. Unfortunately I was unable to do any of my work yesterday once my service started. Imagine if that was played out the other way around? Dealership owners wouldn't be happy I assume. Highly debating where I will be taking my truck for my next service. read more

About a week ago, I leased a brand new truck from this dealership. Once I arrived at home I was transferring my stuff over from my old truck into my new truck and discovered drug paraphernalia (foil with burnt markings on it) tucked underneath the driver rear seat. I reached out to sales team and general manager and got no explanation on how this ended up in a brand new truck off the lot! They did not have time to detail my truck when I bought it so they told me to bring it in when I could, they stated that they reached out and offered me a full detail, which was false. They already owed me one. Please be careful and doublecheck the vehicle before leaving this lot.. I decided to do this review since they did not take this seriously. This put my career at risk and my family in danger of possibly being exposed to dangerous substances. read more

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This review is for the service dept. Megan is amazing. Really goes out of her way to take care of the customers from explaining the issues to resolution. I can't say enough good things about the service dept! read more

Stay clear of this dealership for service. They are totally incompetent and will make you regret your purchase; regardless how much you may enjoy your vehicle. Numerous attempts and trips back and forth were made to repair my vehicle, with total failure. The worst part was the lack of care from the service team. I had to go to a competitive dealer, and fortunately for myself, the vehicle was repaired properly in one single visit. I was prior warned by a friend not to have service at Alexander GMC in Simi Valley, and I sure wish I had listened. Will go out of my way to warn anyone and everyone I know to stay clear of this dealership. read more

Ash did a great job helping me out. I had a lot of questions and he took his time to go over everything without rushing me. He made sure I was comfortable with the deal before moving forward. The whole team was very professional and easy to work with. read more

The level of Customer Service you receive after a sale will always let you know the quality of any business. Alexander GMC is as bad as you might expect. The sales guy, Sam, even commented to me about not understanding why car salespeople aren't trusted. Well... it's because you're all shady. Alexander GMC sold me a vehicle with a broken windshield. When it was brought to my attention about 2 weeks later, Sam refused to offer any customer service and told me to go kick rocks. This is why you're not trust worthy, Sam. Providing good post-sale customer service would have earned your dealership my business in the service department. However, with your poor response, you've lost my business forever and earned a two-star rating. Oh, and your nickel and dime sales tactics are transparent and another reason to avoid this dealership. Carmax is a much better option. UPDATE: Still no word from the sales manager so I updated this to a one star rating. Can you imagine telling a customer that they will hear from a manager shortly, but that manager doesn't follow up? read more

Alexander GMC - Cracked windshield that Alexander GMC refused to replace - Car Dealers Near Me - Simi Valley, California

fraudulent dealership. They have six different people reaching out to you after you said you're not interested. They bother you day in a day out telephone calls text messages emails. They don't listen. It can't be that they don't understand. It's a tactic to screw with you to mess with you. read more

By far the worst experience I've had with purchasing a vehicle. Purchased a truck from them in 2020 with absolutely no issues, went back to purchase an SUV. Prior to even providing my DL I informed staff I needed the car to be delivered, they stated there would be a wait but no issues w delivering. Delivering the vehicle was a precursor to purchasing the vehicle. 1) tried to provide me with a price that was higher than what was advertised online. When I brought it to their attention they stated "oh that was a Halloween special but we'll honor it." I checked online at that exact time and the advertised price was still online. It was 8k less than what they initially tried to provide me 2) informed employee I did not want to finance- employee suggested I put my money in a high yield savings to save money and finance my vehicle. 3) when everything was settled they came back out and asked if I could "do them a favor and take the car now" because I would be taking away from company time and sales if someone were to deliver. Then tried to incentivize me to take the vehicle home by providing me a free detail and gas money when I had initially started the vehicle needed to be delivered, then they stated that I should be afraid if something happens to the vehicle I.e. a customer hits it while on the lot if I were to not take it with me immediately. This honestly caught me off guard and I was irritated because I had stated a precursor to purchasing the vehicle was that it needed to be delivered! All in all never returning there again, to top it off I had pointed out scuff marks in the leather and glove compartment that needed to be cleaned and they did not do so. Everyone was nice but the way that they tried to force me tot take the car home and the scare tactics that they tried to use I definitely would not recommend purchasing a vehicle from there and will sadly not be returning. read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California

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There aren't enough words to describe how fantastic JERAN, DAVID and VICTOR are! They went the extra mile, really listened to us with our needs and put in the extra time and effort to get our daughter her dream car. They treated us like friends and truly cared about how they could make this work for our family. I can't thank them enough! In dealing with dozens of car dealerships and sales teams in this hunt for a car I now know what honesty and determination can get you because these two men showed me. We will be back to work with them for our future car needs because they showed how awesome this experience can be! Thank you Jeran and David!! Victor too! I can't thank you enough! And special shout out to Trunks for being the coolest sales dog! read more

Alexander GMC - Thank you Jeran and Trunks! - Car Dealers Near Me - Simi Valley, California

After 6 or seven service appointments for the sunroof malfunctioning Tina my service advisor finally got it done for me . I know it wasn't her who was restricting . I even had convos with the old service manager exchanged several emails and he was like "no" and I was like "it's under warranty" I've been complaining since the day we drove the lot 2 years ago. We are coming up on our final lease year and there was no way we were keeping this suv if this was not replaced under warranty. Now it works great, hasn't gotten stuck once . Thanks Tina ! I appreciate the work you did to finally get this approved . read more

Alexander GMC - Our new 2022 Terrain SLT - Car Dealers Near Me - Simi Valley, California

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Jeran helped us out and was great to work with through the process. He was very knowledgeable and even dropped the car off at our driveway. Highly recommended. read more

Sorry for the rant, but this needs to be said. Arthur in the service department just cost this dealership a lot of money. It all started with the sale of my new Hummer EV. The truck wasn't ready until late at night when they were about to close--not a big deal. The sales guy I worked with was amazing--thorough, knowledgeable, and made sure I understood everything I needed before I left. However, as I was driving home, just as I entered the freeway, the emergency service light came on. Annoying, but I figured it was probably just a software update that should have been handled before delivery. The next day, I also noticed an issue with the heater--blowing hot on one side and cold on the other. So, I called the dealership and scheduled a service appointment, bringing the car in on Friday, hoping it would be done by the weekend. Then came Arthur. I never received a single call from the service department. I had to chase them down, repeatedly calling on Monday and again on Wednesday. Arthur, to put it mildly, was clueless. He constantly made excuses and had no real idea what was going on with the tech team. When I finally spoke with him on Wednesday, he promised to call me in the morning--or at the latest, before lunch. No call. By 2 PM, I called again, and Arthur finally answered--laughing about how funny it was that I happened to call because he was "just doing my paperwork." Then he told me my car needed parts for the air conditioner to function properly. After a long pause, he suddenly changed his story--no, actually, everything was working fine, and I could come pick it up. So, I drive 30 minutes to Alexander GMC, only to have Arthur now tell me that my car was NOT fixed. Apparently, it worked earlier, but now, magically, it wasn't working again. To make matters worse: * The car was filthy after sitting there for over a week. * The battery was at only 27%. After all that time, they didn't even bother charging it. When I asked Arthur why it wasn't charged, his excuse? "Because you wanted the car in such a hurry." A hurry? What the hell is he talking about? The car sat there for a week, and the only thing they did was a software update that should have been done before I even took delivery. This guy is full of excuses and has now cost the sales department a future customer--not just me, but everyone I know in Simi Valley, including multiple businesses. I've purchased over 30 cars in my life and have never had such a bad experience with a service department. Shame on the owner and sales managers for allowing this guy to run their service department. I wasn't even asking for much. read more

This place treats potential customers like suckers. We went to look at a particular vehicle. Overly friendly (red flag). Then the old "we need a copy of your driver's license" line. They were told NOT to run a hard credit check as we had just arrived and hadn't made a decision. "We won't." Surprise. Five minutes later we were alerted to a hard credit check being completed. When confronted they tried to lie their way out of it. We showed them the cell phone alert. They denied they had done it. Wife and I immediately got up to leave. "Where are you going? I thought we were friends?" Friends. We just met, we were potential customers and the first thing you do is lie and go behind our backs. 18 months later and that credit check is still on our record. Simply snake oil salesmen who will glad hand you, lie to you, and try to empty your pockets. DON'T GO TO ALEXANDER BUICK GMC in Simi Valley. read more

Since 2024 I've made two purchases at Alexander GMC of Simi Valley, and both experiences have been fantastic. Jeran was the salesperson who helped me with each purchase, and he provided the best service I've ever received at a dealership. I've bought and sold many vehicles over the years, and visiting a dealership used to feel like preparing for a long and stressful day until I found this team. Between Jeran's deep knowledge of GMC cars and trucks and David's expertise in finding financing that truly fits, the process was quick, transparent, and stress-free. This is the only dealership I want to work with from now on. Highly recommend Jeran, David and the Alexander GMC team for anyone looking for an exceptional car buying experience. read more

Elijah Rodriguez and Joubin Ilbeig were phenomenal to work with. From one sales guy to another, cheers, you did a fantastic job and did not put pressure on me in the wrong ways. You deserve recognition. Keep it up Elijah and thanks for getting me in to the truck I wanted. Michael skobin, the finance manager was a pleasure to deal with too. Grade A service all around. I've been a customer here before and will continue to be. Thank you to the Alexander's. Your Simi location is running smooth and you should be proud. read more

I'm not someone who exactly loves the process of vehicle purchase, but I recommend putting yourself in the capable hands of Alexander GMC. Yesterday my wife and I, after some less than adequate experiences at other places, decided to drive further away than normal and head out to Simi Valley, based on positive reviews, and website information suggesting they had stock available we were interested in. We were first greeted by I think Marck Garcia (I'm looking at their "meet our team" page) who was friendly and helpful. Instead of ignoring my wife, who was the one shopping, we were both treated as welcome guests equally, which is a nice change after other experiences we had where she was ignored. She's the "car guy" in our relationship, I'm not really. Marck turned us over to Abbas, who was a newer addition to the Alexander team. Abbas knew more about our questions than anyone in the prior dealerships we had been to. But even better, when he didn't know the answer to something, he FOUND OUT rapidly and then related us the data. He was factual and helpful and friendly and accomodating. He also assisted as the process went on, helping expedite things competently and rapidly. We were given to Dennis Marazitto, probably because they could detect the faint scent of lasagna on us being a half Italian family, so we were quite at ease. Joking, I don't know why they gave us Dennis. Dennis worked with us and there was some back and forth, but it was way more rapid and less irritating than any other time I've been at a dealership. And with a wife being the "car guy" and the fact that she changes cars every three years, believe me when I say I have had my fill of this part of the process. Dennis had a manner that destressed the process. He felt more like an advocate than a sales person, and I appreciate that and his boss should appreciate that too, because that = sales, speaking as a salesman and a manager of sales people at my own company. We came to an agreement. We were assisted by the finance guys along the way, but the only one we met was Mike Skobin. Mike made the end of the process easy and comfortable. He is a cool guy, relaxed manner. You get the idea "this is going to happen according to plan" with him. And it did, no surprises, no disappointments. Ours was a complicated process due to our own weird situation of moving money around, needing a loaner car, doing a trade in, but they made every step easy!! I used two exclamation marks there on purpose. This is not what normally happens at a dealership. Today we are receiving delivery of a giant gleaming ice blue Hummer EV, and everyone on my street is going to say "there goes the neighborhood." Damned straight! Naw joking. It's an HOA, I'm surrounded by nosy people, I'll behave. I really have only ever said this once in my life: I would recommend others go to this dealership. They make a complicated and involved process about as easy and confrontable as it can be made, and I appreciated getting done and home in time to spend time with visiting family from out of state. read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California

Jeran Fernando and his assistant was great and wonderful. Called ahead and confirmed that the vehicle was still available. Took a test drive and confirm number all under 2 hrs. I love this process. Found the vehicle and drove it home. Thank you Jeran and Alexander GMC. read more

We had an amazing experience with Alexander GMC Simi Valley. Jeran helped us with everything. He is very knowledgeable with what he is doing and great what he does. Everybody are friendly and helpful, I really recommend them. I'm dropping his Business card read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California

I highly recommend Alexander GMC! I went in there after shopping around for some time at surrounding GMC's and Dennis and Joubin really hooked me up with exceptional service and sweet deal. He made my purchase very quick, smooth and easy. My family and I are happy with our purchase and we are grateful to have met Dennis, Joubin and everyone else at Alexander GMC. Shout out Dennis!! Thanks for taking care of me!!! read more

Alexander GMC - GMC Sierra - Car Dealers Near Me - Simi Valley, California

Was taken care of and had a great buying experience. Team was very helpful and made buying a used car easy. read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California

I wanted to thanks Arthur, the Service Rep., who not only assisted me but made sure to take care of the factory recall issue for the front grille when it broke off from my truck. I made him aware of the issue, he acknowledged it and ensured it would get corrected and he kept his word. It meant a lot to me and I truly appreciated that fact that he made it happen! My hat goes off to him and truly put the customer's need first over everything else! Thank you Sir! read more

Alexander GMC - Upper piece of the grill broke off while driving on the freeway back in mid April. - Car Dealers Near Me - Simi Valley, California

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This dealership does bait and switch. We saw vehicle on website called and verified they had that specific vehicle. We made and confirmed an appointment on the same day with them to come and test drive and make a deal on it. After driving 40 mins to the dealer, we arrive and they tell us that vehicle is unavailable and try to upsell us on more expensive models. Car buying is based on relationship building. This is not how you build relationships. I would not trust them. read more

I'm so happy with my brand new 2025 GMC Acadia Denali. Our sales rep Jeran was very helpful and didn't miss a beat on all the information for the vehicle and worked with us even when I was tired and frustrated, but it all worked out. read more

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This is an overdue review of my experience at Alexander GMC. I live about two hours away from this location; I was hesitant to make the drive for two reasons: distance and dealing with a dealership, but they had the exact model I was looking for. The staff respectfully and professionally negotiated a price before I committed to the drive. The staff got me out of the door, test drive included, in less than two hours. I never thought I would thank a dealership for taking my money, but you made the process as painless as possible. I thank everyone involved and appreciate your professionalism and courteousness--David-Sales Manager, Dennis-Sales, Victor-Finance, and Xavier- Product Specialist. read more

Jeran was a fantastic helpful salesman.... Did everything possible to make it a smooth easy transaction!! Highly Recommend him and this dealership ...... Sales and finance excellent!!!! This is the place !!!! read more

Jean Fernando made this experience so smooth and easy. Great customer service. Went out of he's way for us, I will be back to purchase another car from him. Best deal. read more

Alexander GMC - My Tahoe delivered to me. Family was happy. - Car Dealers Near Me - Simi Valley, California

You know that sleazy salesmen feel you joke about? Well it's not a joke here. A false sense of comfort quickly turns into being out of pocket expenses. If they tell you they'll do something, better get it in writing and while you are physically there. Otherwise, don't expect anything from them once you leave the sales floor. A lot of "we've got you!", or "I couldn't get anybody in time today but don't sweat it, just call me tomorrow and we'll get it squared away for you". Shame on me for not trusting my gut in the moment. But, almost 8 hours at a dealer will put your judgement to the test to simply end the sales nightmare. @Katie K. In response to your suggestion of reaching out to David Weg, your sales Manager. He is the issue here and at the core of my negative experience. The final straw that actually drove me to a review was his failed promise of a single part to replace one of the many physical issues on the vehicle I purchased. read more

Absolutely fantastic experience with Dennis Marazzito, made the process simple easy and very quick. I traded in my 2021 GMC DENALI FOR A 2025 Ultimate. Highly recommend highly trust Dennis! read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California

STAY AWAY FROM THIS DEALERSHIP!! This was my first and last time leasing a GMC. I leased a new car that began to leak transmission fluid after owning it for a few days. We took the car in to get it fixed and they had it for over a week. When I took it in to get fixed they told me "I think the factory workers were being lazy that day and didn't torque the bolts right". So somehow this car managed to make it through quality control without them catching the defect in the transmission. Due to the car being in the shop for 7 days the dealership set up a rental car but when I arrived there was no rental car available. When I went to speak to my salesperson (Jeron) about my concerns he walked in the office smelling of marijuana, not to mention when my salesperson (Jeron) was selling me the car he was cursing profusely in front of my two small children. When I asked to speak to the general manager he gave me a song and dance about how they couldn't help me. My wife and I persisted and he said the owner of Alexander GMC would call me. What I got was a call from the general manager La'mel who pretended to be the owner. He told me he couldn't do anything to help. Then when I told him I was scared to have my kids in that car he told me a story of how he had a car problem once, as if that was going to make things right. Also, when I asked about what interest I was going to pay they told me "there is no interest, since it is a lease". What they didn't tell me was they were charging me interest under a different name (the name they used was "rent"). With all that said, this dealership didn't lift one finger to make right on this deal. This is the most unprofessional and disrespectful people I've ever dealt with. So save yourself the headache and DO NOT BUY OR LEASE A CAR from this place. They are not transparent whatsoever when writing lease agreements and hide extra fees. They allow their vehicles to leave the lot with major defects that are a safety hazard, and they are difficult to reach via phone and unhelpful. read more

Today I can say I'm a proud owner of a gmc and it's all thanks to Dennis and David for helping me out I learn a lot from this deal and this guys now what their doing Thank you guys Ps: for sure I'm recommending this place again read more

This dealership puts add on prices to the out the door pricing, even after the customer has told them we don't want any add ons. It's very sad that auto dealers feel they have to scam customers this way. I do not recommend going to this dealership to purchase an automobile. You will be scammed with extra add on charges!! read more

I had a great experience at Alexander GMC. Particularly of importance was Jeran Fernando's professionalism. He's a standup guy, easy to work with, and really made the process of buying a vehicle seamless. I would highly recommend Alexander GMC of Simi Valley but most importantly working with Jeran Fernando. Again, a standup guy. read more

Easy experience. Dennis helped me get into a 2025 Sierra AT4X at a crazy low price. Had a couple of issues on my end which made the deal more difficult than it should've but Dennis and his team helped and went above and beyond to take care of me. Totally recommend. read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California

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I had a great experience purchasing a new truck from this dealership. The salesman I met when I first walked in was Jean Fernando. He was extremely friendly and knowledgable and just helped push the deal along even though I had a complicated request with the closing. Mike the finance manager was also very friendly and helpful. I'd be happy to buy future vehicles from this dealership. read more

I came in to sell my truck. They helped me right away and were pleasant. Staff is very courteous and attentive at all times. Offered me a very fair and reasonable offer. Would recommend for anyone that is interested in doing business in the city of simi valley. read more

Thank you David for following up with my concerns. I appreciate the great customer service. read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California

This dealership operates a bait and switch operation. I found a car online listed at $48k and when I spoke to their rep Jeran, it was now at $59k due to undisclosed added "dealer accessories". He used their disclaimer "Sale Price does not include Fees, Dealer Market Adjustment, Dealer Accessories, Taxes, License or Title Fees", to justify. If someone wanted it at $59k, it would have sold when they took first listed it. Don't waste my time. read more

From the get go our salesman was epic. Jaren is now invited to hang out with the family. Love the new car and all the deals they made for me. Thanks to Mike too. read more

Alexander GMC - My new car - Car Dealers Near Me - Simi Valley, California

We're thrilled to share that we got an amazing deal, all thanks to Jeran! He was direct, professional, and went the extra mile to make sure we got the best offer. We couldn't be happier with our new purchase! When it's time to upgrade my car, we'll definitely be back read more