It was smooth and happy with my purchase. Customer service is great when time for routine services.

Stay away. I bought my car there and took it in to have the alarm fixed. It would go off at random time, including the middle of the night. They didn't fix it. I also paid $25 to have the key fob batteries replaced. They only fixed one but charged me for two. My alarm continued to be a problem until I pulled the fuse for the horn. They also charge twice as much as JiffyLube and didn't check the fluid levels in the car.These guys can't be trusted. read more

Not a pleasant experience to buy a car from this dealer. I found the car online, 2021 Mazda CX-9 GT lease return with low miles, called the dealer for availability. I leave in a different state. (use to leave in Thousand oaks and bought 4 cars from this place in the past. Never had a problem before. Very bad communication from the sales person named Latham. I was pre-approved by my Credit union with all the paperwork in hands, I picked the car I want, we agreed on the price, and still it field like they don't want to sell the car(((. I had to chase them around LOL. Finally after talking the the sales manager I was able to finalize the deal. When I flew to LA and came to pick up the car, the car had a huge scratch on the hood that no one bother to tell me about. They simply told me what do you expect from the used car? Communication would be nice I said. Anyway it was a good deal and I liked the car. But i will never come back to Mazda of Thousand Oaks to buy another car. read more

I am very happy with my experience here. I was able to find and get my car financed in record time. I appreciated the simplicity of the showroom, and the fact that everyone on the lot knew and appreciated Mazda vehicles. I have bought Mazdas at different dealerships and this has been by far my best experience. read more

Neftin Westlake Mazda - Car Dealers Near Me - Thousand Oaks, California

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Wow lol change prices have really gone up! 119.00 for synthetic oil. I had an appointment at 8 am this morning. Jake took my car right back. I was done in about 1.5 hours. Gave me some time to make some customer phone calls. They washed my car nicely too. I've been coming here for my last few oil changes. Customer service is always very good. read more

Neftin Westlake Mazda - Free water! - Car Dealers Near Me - Thousand Oaks, California

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New ownership, new name, new sign and yet (YAY!) SAME welcoming and trusted faces in the Service Department. I'm so glad to still see Joe & Jake when I pull into Westlake Mazda! Always professional folks I can depend on! read more

Buying a car from Neftin Mazda has to be the best experience I have had in my long history of buying cars. Cynthia Votava is amazing at her job. She truly cares about her customer's experience and satisfaction. I knew exactly what I wanted and she made it happen. We thoroughly went through the whole buying/finance process without pressure or the ugly sales pitches. The little personal touches added to the experience. I bought a used car based off their website listing. You could only tell this car was used apart from the new cars for sale based on the odometer reading. This dealership does not sell junk. They sell high quality, Mazda certified vehicles. The car was even prepped for me to test drive prior to showing up! Washed, cooled down (it was a 100 degree day) and it even had a personalized, reserved sign for my test drive! Mark K in finance was fantastic to work with. No hard sales or pressure, just a lot of care, facts and great advice. As part of the buying experience, I met the cashier, service and parts staff. Everyone was so friendly, professional and happy. The dealership is super clean and well kept. Again, a reflection of the care they put into the customer experience. I will absolutely continue to do business with Neftin Mazda again. read more

Just wanted to pop in here and say I am thoroughly impressed with Harry Mays at Mazda Westlake. When I found my dream car, he changed the game in terms of how seamless the process was of not only buying the car, but also trading in my previous one. That was the best experience I've ever had buying a car and I can't recommend Harry enough if anyone is interested in buying or simply just looking. I will be back in the future! read more

Bought 3 cars from this dealership. Went in today and had a completely different experience. Our 5 star review went down to a 1 star Our salesman Matt not only talked down to us but chuckled and snarled when I said something about the TV being so loud blaring Fox News and Trump. Should not have to listen to politics when we were buying a car. We asked them to please send our numbers on the car and we would come back to purchase. In the meantime, we went to another dealer. Received 5 star service and are buying a car (same one ) at a way better price. T.O never called with a price. We left without our registration and picking it up they had a horrible attitude. Will never buy another car from TO Mazda again. read more

What a dissatisfying experience ! We took my son's Mazda 3 for oil change. They charged $201!! I called and questioned the charge and the service person said that he would get back to me with a resolution- needless to say no response. My son will go back to taking his car to Culver City Mazda where they charge $104 for the oil change, tire rotation and inspection . read more

Great customer service, friendly staff and feel confident that my car is in good hands

Service department is extremely helpful and efficient. They were able to help with a last minute service need on a Mazda and we couldn't be happier. Don, the service manager, is a wonderful problem solver. Everyone in the department were a pleasure to deal with. read more

Jake, Alex and Joe are the most valuable employees in Mazda service. These guys give exceptional customer service. I have been bringing my daughters and my car here since 2016. They always help me with a smile & greet me by name and are fast and efficient. I never feel like I'm being taken advantage of and they take their time to explain all services needed. The best feature is a video from the service tech showing the work that is needed and the usage on the brakes and tires. A+ read more

We were ready for an upgrade from our Mazda 3 to the CX9. This is our 6th Mazda. The salesperson, Tim Englehart, was amazing! Very knowledgeable and easy to work with! We were happy with the deal considering post COVID times and we absolutely love our new CX9! read more

Neftin Westlake Mazda - Our 2022 CX9 Touring - Car Dealers Near Me - Thousand Oaks, California

We had to take our Mazda in for service here, the guys are extremely knowledgeable, courteous, polite, and prompt! Couldn't have asked for better service, our car was ready the next day, and while the car was in service, they made sure to keep in touch with us for updates via text or phone call. I very highly recommend this business! read more

I've been coming to Neftin Mazda for the last 4 or so years to have my vehicle serviced. My experience has always been without issue and I'm very fortunate that my vehicle has been low maintenance and has only needed it's scheduled oil changes, tire rotations and occasional brake replacements. Your best bet is to call ahead and set an appointment with one of their service advisors. This allows for you to minimize your wait time as a stop in customer and gets gets you through registration and on your way quicker. Their earliest appointment is at 730 am which is right when they open. You simply pull into their service area and an advisor will come out to greet you. They will document your license plate, take down your mileage and fond out what needs servicing. They will then walk you into their office to make sure there are no outstanding recalls on your vehicle and advise if any milestone services are recommended (i.e 60,000 mile service). They will set an expected pick up time, make sure your contact info is correct and provide an estimate of the costs of service for what you are wanting done. They do provide a courtesy shuttle if you need a ride home or to work, I've always made prior arrangements to have a ride ahead of time, but it's nice that they have this available. During your service, they will inspect your vehicle and give you a call if anything is brought to their attention by the service mechanic. You can obviously decline or accept if it's something you can afford at the moment. On my last visit (February 2018), they had a new technology feature where the mechanic is wearing a camera while he inspects your vehicle so you can see for yourself what the mechanic sees. Definitely the way of the future for the car service industry that gives you a little more assurance that your vehicle is properly being assessed. A complimentary exterior car wash is completed when your vehicle is serviced. It's always nice coming back to a clean car upon pick up. Make sure to check your mail from Mazda as you will often get coupons for various servicing needs. If not, go to Neftin's webpage and they will usually have coupons that you can print out or show via your smart phone to save a little cash. read more

Neftin Westlake Mazda - Neftin Mazda's Mission statement and Commitment to their customers - Car Dealers Near Me - Thousand Oaks, California

Too many staff without masks or wearing them below their nose. To some this is inconsiderate Would I come back? I'd give them an other chance. It's worth mentioning that bc of Covid I didn't service my car for too long. With this said, I hope in the future mask policy improves read more

I have leased 3 Mazdas here and Dave is my sales associate. He makes the process as painless as possible and overall I have been happy with my experiences here. I do not service my cars here because I think the oil changes are overpriced. The service manager is wonderful. I would definitely send a friend to purchase with Dave. He's good at what he does. I love my Mazda! read more

Apparently they are going through a new management. I called to schedule a regular maintenance service. I have been a loyal customer. But now they make you wait iwhen you call, I tried to call again and no one answer. Finally someone answered. The appointment they were giving was in 2 weeks from the phone call. I explained that I commute a lot so I need a service sooner than that. The person who received my call did not give more options rather than wait. I took my business to Galpin Mazda. Far from me but they know what customer service is. read more

If you are considering your business with Neftin, I have a recent experience and my recommendation to share. Last week (9/28), I had a one-of-those-days bad experience with their service department (a coupon being canceled). I was totally bummed, and like any unsatisfied customer today would do, I went on the internet and social media to vent my frustration and get my sanity back. I then moved on with my life. Two days later, I was surprised by a phone call from Mazda. I was not interested in getting an apology from them, and I told the manager on the phone that I didn't want anything from them any more. I repeated my concerns and then just wanted to hang up on him. To my surprise, he did listen carefully to my perspectives and then made a reasonable offer that would not just redeem my experience with them but also restore my confidence in people's integrity in this industry. He said, "as a manager, I can do some magic." After the phone call, I went back to the shop right away and I received a service that went beyond my expectation in every small detail. I was impressed but I would be fooled if I didn't know they were just trying to damage-controlled a PR failure. And I am not so sure if the guy is a real "manager" (yet) that can call the shots on the spot; but I am convinced that while they have staff who know how to do the right things for the company's benefits, there are still people like him that can do the things right for both the company and their customers. When you do your business with them, I recommend you speak your mind and voice your concerns because they do listen and pay attention. I was actually recommended to this dealership by my colleague who bought his 2021 CX-5 there to have a check-up and oil change for my new-to-me 2014 Mazda 5. And Yes. I would also recommend this place to any other Mazda owners. read more

Neftin Westlake Mazda - Not sure if he really is the manager at their Service Dept, but he is a good and helpful guy for sure. - Car Dealers Near Me - Thousand Oaks, California

The Neftin Mazda Family are great folks. Cynthia in sales, Jon in finance, Derek in processing, Alex in service, and the checkout ladies; they all rock. Customer service is excellent. The friendliness, professionalism, and genuine interest in meeting and exceeding service is a refreshing experience. Thanks so much for taking excellent care of my family. My son is super happy with his 2021 Mazda CX-5 Signature vehicle. read more

This post is long overdue. I bought my 2020 Mazda MX five, which I love! But the best part was my sales person, Laurie. She was non-pushy, very helpful, and just overall great. She went above and beyond to help me get the car. She is very knowledgeable and I highly recommend her in particular as well as this dealership read more

OMG!!!! What an amazing, incredible, wonderful time I had. It's not easy to say that when you need to get your car done. But the customer service is really top notch. Joe, took care of me and wife, like if we were family. He was patient, informative and helpful. We went to get an oil change and the video thing where we know what needs to be done and what was done genius btw! In the video it shared that I needed some more stuff done. He asked if we had a warranty. He called the place that we purchased the car and got the information for the warranty. He got us a loaner car and he was super nice even with that. I'm so grateful Joe for all that you do for people. You truly are saving lives. Thank you sooooooo much. Oh tell Jake we also said hi. He's always pleasant too! Great experience. As a yelper, I highly recommend. Tell them I sent you! read more

definitely avoid "Cynthia " in the Leasing department. 3 years ago they were suppose to eat my mileage overage as part of getting my third Mazda from the dealership and i ended up getting a bill from them. Had to really fight to get them to straighten it out. They finally blackmailed me and said if i gave them a good yelp review they'd take care of it. I had no choice at the time but now my lease is almost up and I contacted Cynthia again to see what options I had. She was sarcastically polite and answered my questions and made sure to tell me that the whole dealership knew me. If you deal with this dealership just be sure that you read everything they have you sign and hold them accountable for their promises. read more

The first rule of selling is to make the sales process easy on the buyer. We had previously bought a CX9 for my wife. We had a very good experience with Cynthia. Now, it was time to replace my 16 year old Mazda3 hatchback with 290K miles. I drove down to Neftin to compare Preferred vs Premium. Dennis was immensely helpful explaining the differences among the CX5 trims to ensure I understood the value proposition of each model. He was very friendly and easy going without pressuring me to make a decision. I value transparency and no hassling. Ultimately, I ended up with a Carbon Edition that was the right package for me. Again, I had a great experience and I will certainly recommend Neftin. read more

Had a positive overall experience getting a CX5 last week. We went to another brands dealership the day prior, just sleazy sales that made me not want to buy. Sasha was great at listening to our needs, showing us multiple versions, colors, options. We were trying to decide 2020 v 2021 so we needed a moment and she was totally fine with it and allowing us to think for a sec while other sales reps in times past make you feel rushed. My only drawback, and this is for ownership, you need to put $$ into updating and upgrading your facility. We were told there are "plans" to but it's far beyond planning, should have been done years ago. read more

This is my 3rd time getting a new Mazda from CYNTHIA... & I could not rave about the experience enough. I was stuck in a car/lease situation that I was not happy with. She was there for me, and helped me for the last 6months-1year prepare to turn in my old lease, and to begin a new lease once again with her. She goes above and beyond to make sure she addresses any concerns, or questions her clients may have. She works her tail off to make sure everything is perfect and her customers are always smiling when they leave. She is always full of light, and always a delight to do business with. Her customer service is flawless, and so is her professionalism. If you're looking for a Mazda, PLEASE see Cynthia. read more

Fantastic car buying experience. Salesman, Tim Englehart, was wonderful. Knowledgeable about the CX50 I purchased, super friendly, helpful and NOT pushy at all. He was a great communicator, a straight shooter, and didn't waste my time. He listened to me and was true to his word in doing what I requested. When it came time to deal with finance department, Mario was also excellent. He made the process smooth and hassle free. Mario also listened to what I said and didn't waste my time. I couldn't be happier with the buying experience from this dealership and would absolutely recommend them! Was a long drive for me, but totally worth it!! read more

This dealership was awesome! Tim, the salesman, was extremely helpful! He took his time answering our questions, and for the first time ever, we didn't experience any sales pressure. Danny, the general manager was super courteous, and helped us with our transaction. Mark, the finance person was nice and funny. He made the final steps of the sales process pleasant. We drove 85 miles for a great deal on a great car, and we would drive again to this dealership. 4 hours round trip due to L.A. traffic but it was well worth it. My family highly recommend this dealership!!! Thank you, Tim. read more

Tire pressure light came on so I went in to get it checked out. Was helped out fast and told my tires were good and the heat was causing the light to come on. Not even 24hrs later I had a flat tire. Super irresponsible read more

Wow, you won't get better than Jake and Alex in the service department. They are extremely honest and will bend over backwards to make a customer happy, even if you did not buy the car from them. You will not get more personable and trustworthy service from any other dealer. I have been back and forth to the service department for a multitude of reasons which was no fault of the service department. I would think that by now, Jake and Alex would be tired of me. Everytime I stop by but one but both of them always come out to greet me and are genuinely concerned with getting even the smallest issues resolved for me, and they do it with such kindness. You just want to hug them both. I also need to rave about Cynthia in sales. She is amazing and truly cares about her customers. I did not even buy my car from Neftin and she went out out of her way to teach me about every detail of my car. Galpin Mazda let me walk off the lot without any help in setting the car up or any knowledge about the many bells and whistles my new CX-30 has. She checked the car over completely for me and realized that my tires were not balanced and of course had Alex balance the tires for me. She made sure my car was set up properly and went over every aspect of the car with me. Who in this day and age does that, I had such a terrible initial experience and regretted buying my car. These three amazing people turned it around and made me truly love my new car. Thank you, Jake, Alex and Cynthia! You guys are beyond amazing and I am grateful. read more

Sad buying experience and poor customer service from sales man Matt and his manager Welt , I got a used car that the tires are making noise loudly brought car back next day and they said they inspected and said all its "safe and normal" , I know its a used car but that's not safe , anyway I left car there two days they didn't do anything and manager never contacted me , I have plenty of car dealers in LA , but I wanted to give them business but they are not worth what they advertised. Hope I can give them ZERO STARS read more

I want to give a shout out to Dennis! I came in about 6 months ago and have been meaning to do a review ever since. I was looking for a car for my daughter who just got her license, and Dennis was wonderful! Patient, kind and so knowledgeable. Thank you for taking the time to help and educate us! read more

I just bought a Cx-30 and I have to say this was the best car buying experience ever. From David, the salesperson, to Danny, the sales manager, to the person I did the paperwork with, everything was easy and low pressure. And I was in and out in less than two hours. I highly recommend Neftin Westlake Mazda. read more

I already went to another Mazda dealer a little further an ended up purchasing a CX-5. So it's your loss. I don't plan on coming to your dealership for service either. Just train your employees to provide customer service to all customers. In my case I had an appointment as well and still didn't get helped. Giving and extra star cause they provided me the manager name and number, however at thai point there is nothing I need from Neftin Mazda. read more

wasted 2 hours at this dealer for them to try and rip me off, dealer claiming no 0% on 2023 models and the lease deal was a joke. Went to ventura VW and they had me in and out 45 mins at 0% smooth transaction. Would never go to westlake for anything! read more

Returning customer here! I just gained my 4th car from this dealership and every single time, I deal with Cynthia. Every experience is simple, with no stress. She goes above and beyond with her customers.. from making sure all paperwork is set, meeting options of the client's want, to personal touches of congratulations signs created. She truly cares ab her job, her customers, and their well being and it shows. I couldn't rave enough about Cynthia. If you're looking for a Mazda with a great experience start to finish- she's your girl!! read more

Neftin has been a pleasure to deal with both for the purchase and service. The price for my Mazd was the lowest I could find, and with minimal haggling. Service has been a breeze both for routine maintenance and repairs. Front desk has been pleasant and time efficient. I appreciate the tech inspection video of the car sent before work begins, it helps understand why work needs to be done, making it easier to part with the cash. After four years with Netfin they have my confidence, fist time I've been able that about a dealership. read more

I purchased a new 2011 Mazda CX-9. Mazda was aware that 2010 & 2011 models had an issue with defective Brake Booster. Instead of a recall they agreed to extend warranty out to 90K. Mine went bad at 120K. Service department will not give me any discount on repair over $1400.00. read more

Highly recommend! I was helping my mom shop for a car; we did a lot of research and decided to test drive the Mazda CX5. The car is great and a big upgrade from her 15 year old Camry. The reason for this outstanding review is Cynthia Votava, the salesperson who helped my mom. Not only was Cynthia patient and informative, she went above and beyond every step of the way. My mom (a senior) was not familiar with any of the new tech features that some on cars now. Cynthia met with my mother to coach her through learning all the new features FOUR times after she purchased the car. If you are considering a Mazda, be sure to seek out Cynthia Votava and Neftin Thousand Oaks Mazda. Cynthia really knows her stuff and is patient and easy to work with. read more