Meh. An Apple store. They're all more or less the same: fancy minimalist computers being gawked at by a bunch of people, and there's always some dude who is checking his email, or facebook. Look for young kids to be playing some online game on one. And don't forget the folks in blue shirts. They're there to take your money (if you can find one). read more

We used their call a specialist service. It took three minutes and we were first in line. Plus they gave us dirty looks the whole time we were there. Unpleasant. Two stars only because the guy was helpful. read more

Couldn't verify stock of a MacBook battery over the phone even though I had the product number. Decided to go into the store. Had the frustrating experience of knowing more about the products than the college-aged kids employed there, which also happened the previous two trips there. read more

Popped in, dropped $600 on an I pad. Popped out. 20 minutes tops even tho they were packed. Making a purchase is quick and easy. Just hope you don't need any other services. read more

Going here is always a miserable experience, any time of day or week. But, it is sometimes worse, sometimes a little better. Today's experience was the absolute bottom. I walked in, put my name on a list for help and waited 35 minutes to buy things. Am I nuts? 35 minutes to buy stuff? I wouldn't wait 35 minutes to eat on the top of the Eiffel Tower! I will say that I asked the guy taking names (of course on an iPad) for the oldest salesperson they have. Several folks around laughed. Twenty minutes later I went back to the guy with iPad and said that it had now been 20 minutes. He said, well you made a special request. At 35 minutes, a man came up and said: I'm the manager. I said: "I've been waiting 35 minutes to buy things and now my neck is a knot." He said: "That's your fault." I asked for his name and left. No one dealing with customers ever says that legitimately. (I'm hard pressed to think of when that sentence is ever helpful in any situation.) Either keep a customer and make him as happy as you can, or call the police. In one sense he is right, though. I was a fool. I bought a temperamental MAC that can be dealt with only at that one place. It is like buying a BMW when I should have bought a Jeep or a Ford truck. The Apple store is a "concept" place, no prices on anything, nothing written, nothing clear. It is always full, but it is like a grim party -- chaos and intensity, but no pleasure at all. Unless you are 1. desperate to be trendy 2.under 30 with computers in your blood or 3. a born masochist, go elsewhere. Btw, everyone in my age group -- over 50 -- hates the place(s) wherever they are located. read more

We ordered two MacBook Pros online and decided they were more than we needed. Made an appointment at this location, where they erased the hard drives, credited back our card and shipped them back. They did not try to sell us anything else. Pleasant experience. read more

I'm a huge Apple fan but I can't stand the Apple Store. I made a appointment to have my iPhone 6 and my iPad looked at because they were not syncing to each other. I had to wait 3 days for the appointment. When I get there I'm told that they don't have time to look at both items because I didn't make two appointment one for each item. Really... I told him I wrote the issue I was having in the description box so I could have them both looked at. I told them all I needed to do is have them synced to each other. This guy works at the Genius Bar.. I'm told that that can't be done, he says both devices have to have there own Apple ID.. No they don't!!! read more

My iPhone 7 is really messed up and I never dropped it. I had no time and I just wanted to buy the iPhone X and take it right away to Sprint. The man at the front told me it would take over an hour. I said I just want to buy the phone and leave. He said you can't, there are legal papers involved and it's like buying a car. Every time I go there it's always something with these people. I drove straight to Best Buy and got the iPhone X at a better price and was out the door 5 minutes later. I will never enter another Apple store again!! read more

As an Apple convert, I enjoy trips to the Apple store to check out the latest and greatest computers and devices. Staff is generally friendly and helpful, but are often in high demand and outnumbered by all of us. My only beef is the Genius Bar protocols, which is an Apple problem, not a location problem. If you need assistance, you MUST make an appointment. Walk-ins generally can't get in. Then there's a series of waits and hold, before you actually get help. read more

Always busy, always helpful. I've had to swap a Mac & replace an iPhone - I simply made an appointment (love the Apple Store app notifications of arrival) and was taken care of swiftly. I'm really surprised to see some bad reviews. read more

Excellent place! Friendly atmosphere & employees are very helpful. Good electronics & devices.

Always love going to the Apple Store so much to play with and see and always have a good time no matter what the circumstances are.

Creating an appointment with Apple's Genius Bar is pretty much useless. You still spend half your day waiting to be acknowledged after your check in. read more

I felt as though it was me who was trying to help them. Very stuffy army of blue shirts. They wouldn't help unless I had an appointment. Paying was almost comical. I had to wait 30 minutes because I was paying with cash. read more

MyMac pro hard drive crashed after two years. I had to go to the store just to make an app.t since I can't do it online, then wait another two weeks. Then, they put in a refurbished harddrive. Two months later, crap hardrive crashed. I'm not going back to Apple this time. I'll go to best buy. if they can't fix it, I'll never give apple another cent. I'll stick with Dell whose computers last forever. read more

I have had past very negative experiences with the employees in this store, and was DREADING having to go back again with a Macbook problem. I still had to sit there for almost an hour before being attended to. I made my appointment online for the Genius Bar a few days in advance. I didn't know that I had to approach an employee to "sign in" when I got there. So I sat down at the Genius Bar and waited for someone to come to me. Nope. When I finally learned from another customer waiting that I had to approach someone (because no one approaches you to ask how they can help or if I have been helped yet), they had erased my reservation. Thus, the 55 minute wait on a stool. The Apple employee who finally attended me was amazing. The last two were so rude, inpatient, and seemingly frustrated with customers, that about 2 years ago I walked out of the store without resolving my computer issue. However, this time Mr. Dan N. was calm, patient, took time to listen to me, didn't try to sell me up the river, was honest, and helped fix the existing problems on my computer while showing me what he was doing so I would learn a little. He then showed me how I could upgrade my existing Macbook cheaply, so I didn't have to buy a whole new laptop. Great guy! Apple needs to keep him and duplicate him! ;-) Dan N. has (slightly) restored my faith in the Apple corporation. Now if only I could schedule an appointment specifically with him to attend to me computer needs next time... read more

Nice store, good parking. I went for the Genius Bar. Normally, they tell you these visits are supposed to be for problems that take 15 minutes or less to resolve. I went in for back to back appointments because I had two devices with problems and questions. My Genius took all of my questions for both devices, solved some of it, helped a lot on the rest that wasn't Apple's department, and spent 2-1/2 hours with me, with patience and good humor. When he had to leave for a bit, he got another Genius in on the act. The best part was this: after spending so much time with me, they grabbed the cables for my devices and rolled them up and put them away... Unfortunately, they were my cables. I noticed one of them right away and asked for it, and my Genius showed up right away with a cable and an apology. The other one was the power supply for my laptop and I didn't notice until I got home (over an hour away) that it was missing. The next morning I called the store and the lovely Dawn took my call and promised to mail me the power supply or one like it that would run my machine. That was good--she didn't act like I was trying to get something out of her but instead was apologetic and really helpful--but what was even better was that the next morning after that a Fed Ex truck pulled up to my door and handed me a box with my own power supply. That's customer service. read more

Went to the Apple Store to receive technical support. The primary reason I like going to the Apple Store is to get help from someone in person, not over the phone. I was receiving a replacement phone due to issues with my phone and I was told to back up my phone. I regularly plug my phone in to my MacBook, but never back up so I'm not very familiar with the process. So I was asking the guy who was helping me a lot of questions and he was literally the most rude person. He was totally condescending, I really hope I don't receive his service when I go to pick up my replacement phone. I never agreed with the negative reviews I read on here till I receive this type of service. read more

I want to recognize the extraordinary level of customer service provided by Luke. He assisted me in locating my stolen phone on Thursday. He was very professional, empathetic and kind. Not only did he patiently listen to my concerns, he was an out of the box thinker, who continuously found different ways to assist me. I was in Albuquerque for only a few days, had no gps, and I hadn't contacted my family. He provided me with different ideas on how I could solve my issues. Someone like Luke is hard to find. Again, I commend the Apple Store for hiring such a high caliber individual. read more

Bad attitude by most employees. You may get lucky and find a good one. What a shame.

Perfect! All these other people are saying they didn't get service fast and that's because you HAVE TO CHECK IN SMART ONES. Once you do that they'll meet you at the front of the store, and in my case they gave me a phone for only 50$! Mine just broke, so I went in to fix it, and they just gave me a new one that's really fancy! Thank you apple! Great service, Great price. read more

Employees are great, and I'm constantly blown away by how sleek everything Apple is. Why would you use anything else?

Dishonest. Paid for a data migration. Nothing done! Can't contact the right person to rectify fraudulently performing ??????? So, I paid for NOTHING! To bad Apple users are captive audiences cause Apple in-store service sucks. Not to mention the unparalleled rudeness of the "staff." Although seems like no one really works at Apple Uptown Abq, so to call them staff is misleading. Rip-offs! read more

The staff is always helpful and polite we love our mac's and iPhone's! Be prepared to drop a few zeros from your account but it's well worth it. read more

Made an appt for some tech issues and Luis was awesome! Extremely knowledgeable professional and kind!

i made an appt for a time but when i got here i was ignored by many workers even when i walked up and asked for help. they were rude and didn't help. what's the whole point of making an appt if i'm not gonna be helped on time. even with the appt they took others who didn't and had complicated issues. but overall very rude workers and no respect. 4/10 read more

Made an appointment with a Technician at the Apple Store to help me set up my iPhone X. He said this was no problem and set my appointment for 21 Feb at 12:15. subsequently I got two emails from Apple Store both being addressed to a different person describing a different problem. Emailed Apple Store regarding the emails but did not receive an answer. Then telephoned the Apple Store and a Technician told me it must have been someone impersonating the Apple Store and reassured me that my appointment was as agreed. I arrived early for my appointment. The Apple Store Technician arrived on time and asked me where the MacbookPro was that I wanted repaired. I told him that my Mac was fine that my appointment was to help me with some iPhone X set up problems. He rather arrogantly informed me that my appointment was for repair and that I should make another appointment for help and walked away with no other explanation. Will never go to the Uptown Apple Store again. read more

My heretofore reliable MacBook Pro died last Monday morning, so in a panic I went to the Apple Store at 10:00 am. And it was a zoo. I was eventually steered to a person who was taking reservations, to have someone triage my machine. The person could not tell me how long the wait was, just pointed to his incredibly long list of reservations. I put my name on the list, and then headed to the Best Buy on Eubank, where they were able to diagnose the issue (failing hard drive), give me some repair options (sending the machine to an apple repair facility for a hard drive replacement which would take 2 - 3 weeks, and cost $200), and sell me a new MacBook Air all before I received a notification from the Apple Store that I needed to go back to the hell that is Uptown for my appointment. I should not have wasted my time at Apple. In short, it's a great place to shop, but there are way better places to get your Mac stuff repaired. read more

I am a very dissappointed customer. Apple products and services I now render as a terrible option for electronical purchase options. The cutting edge and advanced technology is out there in other companies. Apple is a money pit with feeble products that are insane to repair (feeble product not d again!!)! Wishing now that I explored other companies for my electronic goods. The service and product offered is no step above others. Fun entertainment and product reliability exist elsewhere!!! read more

Staff was attentive however they offered little to no understanding and the attitude left me disgusted with the experience!

I have never had a good experience at an Apple store, but this is by far the worst that I have ever gone to. I decided to come here after two of my Apple devices developed problems. First, my phone was having an issue with both GPS and bluetooth connectivity. Second, my girlfriend's laptop was throwing random error messages and seemed to have either a hard disk, memory, or logic problem. The person who helped with my iPhone refused to believe that there could be a hardware problem. All he did was reset my network settings and claim that should fix everything. He ran the diagnostics app and concluded that everything was fine. When I explained the symptoms are tried to convince him that it was probably a hardware problem, he said the only option for repair would be to swap out the phone for $300. The lack of willingness to do device repair other than screen and battery replacements is probably a business decision from Apple, but it is one that is ridiculous for such an expensive phone. After returning home (a 2 hour drive) and doing some quick googling, I found that a $5 part (replacement of the l-shaped antenna board) should fix the problem. It took about an hour to install, and now everything is working as it should. The second problem was with the laptop. We were at least successful in convincing the employee that there might actually be a problem. The computer was then left at the store to run further diagnostics. We were told that if a problem was found, it would be shipped to a repair facility and we would then have the option of having it direct shipped back to us. If no problem was found we would have to return to the store. Diagnostics found an issue with the main logic board. This is where the situation began to become absurd. We received a call saying they found a problem and asking whether we would like to go ahead with the repair, to which we said yes. The next day, we received a nearly identical call. Also, we received an invoice for a repair job for a completely different customer and never received an invoice for the repair we request. After once again saying that we would like to go ahead with the repair, we thought everything was finally set. A few days later, we receive a call saying that the repair was complete and that we could come to the store to pick it up. This was after we were very specific that we didn't want to drive 2 hours back to the store in case it was absolutely necessary, and we were told that direct shipping was an option for a remote repair. Now we are forced to waste our time driving back to this terrible place. read more

We need more than one Apple store in the Albuquerque/Rio Rancho area. The Uptown store is busy to the point of chaotic. They have a limited number of walk-in appointments a day, which often means one cannot get an issue resolved same day. This is a huge pain if you live across town and happen to work during the day. Employees are hit and miss. The good ones are great, but more often than not they avoid eye contact and seem annoyed when asked for help. All things considered, I avoid this place if at all possible. Hate that we don't have alternate certified Apple support locally. read more

I think these Genius bar people are extremely underpaid because that would explain their levels of rudeness at this location.

Never again.... My family and I have several Apple devices. Today was the first time out of all out devices we needed an replacement. Apple does not honor their one year manufacturer's warranty. The gentleman transfers my son's data from damaged phone to new phone (via iCloud on in store Mac)goes over documents have me sign then states let me take the older phone to have the technician to check the phone's damage comes back 2 minutes later stating it was water damage shows me pictures (on his iPad) not the actual phone then proceeds to say we will have to pay for a replacement phone or could go back to our carrier for a used replacement phone. First and foremost the phone was in a actual life proof case so water damage I think not my son was finally updating his phone and the phone turned on then shut down and never came on. I will never seek assistance from this store and we as a family are looking into products that remember what is the meaning of customer service and integrity. read more

Horrible place!!!! Waited 2 hours to get new phone! I have apple care and normally it's an easy swap, but after waiting that long, they come to tell me they are out of stock of the iPhone 6s +! Can't believe it a real Apple Store!!!! read more

why do you all keep insulting your intelligence buying over priced crap from crapple ? come and experience the fun of the pc where you can fix your own stuff and not have to pay bloated prices for replacement refurbished hardware ... they in turn make it imposible for you all to do it your self in fear of screwing up the warranty .besides you can do the same amount work on a pc vs. apple . read more

Just an awful experience. Everyone hovers around like vultures trying to push you to buy something. The "genius's" are hardly so and only concentrate on the sale. Then the worst thing is that they BLATANTLY LIE TO YOUR FACE. The only way I got them to admit they were lying was to call a head apple advisor. He then argued with them for quite a while and they STILL thought they were in the right. They're an insufferable group of people and I will NEVER GO BACK. I love apple, but I hate the people at the store. I'd close it myself if I could. Go only if you need to buy something. Don't ask for help. Don't go for warranty. Do your thing and get out before it's too late.... read more

Unbelievably poor customer service compared to other apple stores I've been in. Order what you need online--or know exactly what you're looking for when you walk in the door--because the place is staffed with slacker know-nothings. read more

Terrible customer service! Have a defective iPhone 7-a known defect connecting to cell service. Called Apple and they told me I could get a replacement if I went to the Apple store. Made an appointment, but got nowhere. They refused to replace it or provide me a loaner while it was repaired despite what Apple said. They told me I could BUY a new one and, if mine was returned from the repair before the return period was over, I could return the second one....yeah right! I'm going to buy a 2nd phone that expensive and HOPE they return it...Remember-this is a defect, not damage that I caused. Then the kid working there said my screen was broken so it would be $150 to replace the screen while they repaired the defect. I pointed out that it was just the screen protector that was cracked and removed it. He just stared at me blankly. I asked him to show me the cracks. He just shrugged and rolled his eyes. Asked to speak to a supervisor. This guy was the worst-patronizing and said the same thing-the screen is cracked but never looked at the phone. I held it out to him and asked him to show me the cracks. He refused...but he noted the supposed cracks in their computer system. Left without resolution and called Apple again. They asked me to send photos of the phone and confirmed there were no cracks...but I would have to FedEx my phone back for repair of the defect. It's now been 2 weeks without a phone, and FedEx has lost my phone....if this stupid store had just done what they were supposed to do in the first place, I wouldn't be in this mess! Apple products are not worth this headache! And the manager of this store needs some serious training! read more

been here several times but have only been offered help once...when helped kind of rude. most employees chatted among themselves not with customers. go some where else to get a mac not here if you don't mind waiting or rude people. read more