Got my replacement laptop!! I am so much happier now. I can finally start Yelping again, LOL. Unfortunately, I am experimenting uploading my pictures in the moment, then writing my reviews later to see if they link. So far, I have minimum success, so sorry if my photos are not all attached to my review. Quality/Quantity - Still loyal to Apple. Not happy that the new MacBook Air does not have USB-A ports, and that I need to buy and carry adaptors... Atmosphere - It's an Apple store, plenty of employees and customers. Service - As usual, a hit or miss. Again, the front door person was professional and friendly. When we went inside to pick up our laptop, it was less service oriented. I stayed to set up the basics; my password protection, etc. I set it up by myself, not one employee said hi; actually I felt I was in their way. Can I suggest a basic customer service program, you have the employees, it would just be nice if they greeted or at least made eye contact with the customers, especially the customers spending thousands of dollars. Price - $$$$... Owner Comment - Congrats on your success since 1976. read more

Apple Ala Moana - 7/5/22 exterior/entrance - Computers Near Me - Honolulu, Hawaii

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We bought a new iPad online and went to the store picked it up. Staff helped us transfer all info from our old iPad to the new one. Staff was extremely helpful. read more

Sadly the service at Apple has faultered. I purchased a iPhone 15 and it didn't charge. The customer service online was able to see the issue as they remotely looked on my phone. The charger would rapidly connect and disconnect. When I went to Apple - they said that they could repair the phone. MY 48 hour new phone!!! Thankfully Verizon is sending me a new iPhone15 1TB C'mon Apple Store you need to do better!! WHY WOULD I WANT A NEW PHONE REPAIRED!! read more

I like going to the store, but it is so hard to navigate the parking to get to the store. It's on the furthest end of the mall, there used to be a Chinese restaurant at the base of the escalator. This location is humongous. Everyone is super friendly and helpful. And they have a waiting area, they seem to be super busy. But every time I need an appointment ones available. I am grateful for this location, because the next one is in Kahala. read more

Apple Ala Moana - Computers Near Me - Honolulu, Hawaii

Great service and knowledgeable staff that sticks with you during the purchase and transitioning of technology.

It's so difficult during these social distancing issues time but how Apple keeps thing at a minimal is awesome. You need to make a reservation to do any in-store shopping online or they are able help you with that as well at the store. I honestly don't have a problem with that or shopping online but I also had questions as well which can be a challenge though I understand you're still able to do that online as well...that part meh! Is not me. So at my convenience I did make a reservation online to do some shopping for mom's birthday which was an iPad and got my questions quickly answered as well. Sales associate was so polite, efficient and understanding of my questions and situations. Just can't wait until we're able to walk in and shop as we normally do one day until then Apple is still so sweet! Thank you! read more

Apple Ala Moana - Happy birthday Mom - Computers Near Me - Honolulu, Hawaii

We had scheduled an online appointment for tech support and some online glitch prevented the appointment yesterday. I made it on Saturday. The front door guy scheduled one at that moment finding the phone was crushed and needed a new one. He made sure that we were serviced even though there was a mishap with scheduling in 5 minutes. My son had crushed his phone and hard to get. But Apple always will have more stock than regular servicing companies. As we came up to the technician, he was fantastic and ordered the phone from the back where a technician brought a new one out. He asked my son if he backed up his phone on the cloud. He did...something I should update myself...duh?! But all in all, the process was quick, all info saved, and cost me $327, not bad! He was a happy camper...me a sigh of relief with all important info on his phone. We are blessed! They practiced distancing, sanitizing after each customer, masks everyone, and hand sanitizers!!! read more

Apple Ala Moana - Apple Store - Computers Near Me - Honolulu, Hawaii

Once a fanboi always a fanboi, even in times of a pandemic. Although I haven't been to this (or any) Apple Store this year as much as I normally would, I still did find there were times I needed to stop by here. A couple of times when I needed to have one of my computers looked at and also when I had done an online purchase s as bd picked it up at the store. I know online purchases can also be delivered to your door but when you do in-store pick up you get your beloved Apple item faster. I definitely don't mind coming to the store because their safety measures are really good. In general most people at the store have made an online appointment so that limits the amount of customers that are here at any given time...I'm really not used to the store being so empty. You wait in a distance structured queue outside until a current customer is done and there's space for you inside. Once inside you are again in a distanced line against the glass (I think 3 people) until a table is open. Each customer is with one Apple employee per table. That's gives you an idea of how few people are in there. A few other things is they have a hand sanitizer dispenser right inside the doorway so you can sanitize your hands upon both entering and leaving. And of course, masks are required. They also have you read a symptom questionaire prior to going into the line outside They do have a line outside for walk-ins but that will depend on how many customers with appointments are scheduled. Overall I think Apple is doing a really good job with keeping their customers safe. read more

Apple Ala Moana - first time buying a new computer in a very long time - Computers Near Me - Honolulu, Hawaii

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Made a reservation but still waited to be assisted for over an hour from our appointment check in time. The tech was also unable to solve our phone issues BUT despite the wait, staff was very friendly. read more

"Apple iphone 15 Silicone Case (Mag Safe) Damage/Breakdown" This case is 7 months old and has developed a tear along the edge where the power adapter and speaker is located. The tear runs the full length of the pinholes.The first Apple staff I spoke with said it might be under a warranty. The next person said he had to do Due Diligence but that Apple's guidelines are very specific and clear about this type of thing. He came back and said it's been decided this is "normal wear and tear" and not a product defect, not covered under warranty. He offered a store manager who said they would not do anything about this, no replacement, no refund, their warranty only covers "bubbling" of the silicone not a tear regardless of where it's located. This definitely looks like a product design flaw since the tear is along the line where there are 10 pin holes for the speaker & microphone and the power adapter opening along a thin strip of silicone. This clearly looks like a design flaw, not wear and tear from usage, this is poor design to have these holes and opening for the plug in a thin piece of silicone. The is NOT NORMAL wear especially after 7 months. read more

Apple Ala Moana - Computers Near Me - Honolulu, Hawaii

What a great experience at the Apple Store! I really hate going to the Apple store normally just because it's so crowded and I have not had the best experience with some of the Apple employees. I always feel like I don't exactly know what to do, do I check in? Do I wait for someone to acknowledge me? During my recent trip to Hawaii, I was thinking of buying myself an iPad since mine had been breaking down. I thought I would take advantage of the lower tax. I thought it would be super crowded (it was a Friday), so I went in close to open time. I wasn't exactly sure what to do when I first walked in, but I realized that I was supposed to check in with the person at the front (he was busy when I walked in so didn't let me know). I told him that I was looking for a new iPad. He told me that he checked me in and someone would come over in about 10 minutes. So, I wandered over to the iPad table and looked around and there was an employee who had just finished up with someone else. He told me that he wasn't the person allocated to me, but he would start inputting my information (I really wish I got his name, he was very nice and helpful). We chatted a little about the different specs. Then, the Cisco (sp?) came over and took over. He was also SUPER nice. While he was checking out my iPad, he gave me a few suggestions of where to go on the island. It was a great convo. I was in and out in about 20 minutes. I wish all the Apple stores I have been to was the same experience. All the employees were super nice here. I will definitely come back next time I am in Hawaii and have some Apple needs. read more

I had a similar experience to reviewer @Danielle N. where heaps of employees stand around seemingly available but just chat with each other. I had to approach the security guard to ask where I go to pay for my items and to get assistance to have a door unlocked to view watch bands. Also, when I typed my passcode for my debit card, two employees stared at me doing this which is worrisome not only because of their watchful eyes but they don't have any privacy screen to hide passcodes on their machines. They are extremely outdated. It is just plain "weird" and it comes down to corporate-greed. read more

I had an issue where my computer was dropped in water. Luckily, I had Apple care and took it here to get it serviced. Initially the computer was returned within a few days- but when I took it home, to my surprise my hard drive capacity was reduced from 2tb to 1. This hindered my usage of the computer as I couldn't do anything graphics related as I have a business that relies on programs like Photoshop The rep told me that he's never seen a case like that in the time he worked there so he scheduled to get a replacement motherboard to exchange. After they receive the part, they then call me to schedule another time for me to come in, which I did, and the next rep completed the service in great time and I had my computer out within the same day. Upon taking the computer home, now I find out that one of the speakers doesn't work. I go back to the store and they schedule yet another service. The person who I spoke to said that a rush would be put on it When the part finally comes in, I'm told to come back again and my computer is left with them. I get an email saying that the computer would be done in another 5 days so I call in to confirm the rush they offered last time I ended up talking to a manager named Shawn who was extremely condescending. Up to this point, every one was very pleasant and helpful. However the supervisor/manager I spoke to this time proceeded to lecture me about having a backup plan. On top of this, he told me that Apple care is unreliable and if my computer was affected by water, then I'd have to expect more issues to arise and that it would be unrealistic to expect Apples technicians to be able to fix it. I've always gotten Apple care on my computers but this really made me rethink it as supposedly it couldn't be relied on. read more

Top-notch service. We had to get a water-damaged phone replaced due to it falling into the ocean. Apple Ala Moana followed all of Apple's steps of service. The store is big and not too crowded. Our specialist explained all our steps and guided us through the process of replacing the device. It was just spot-on Apple retail credo. Well done Ala Moana! Bravo! read more

Apple Ala Moana - creative screen - Computers Near Me - Honolulu, Hawaii

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As an apple shareholder, I'm always disappointed to go into all La moana because there are a lot of employees standing around ten I counted while you're just sitting around waiting to buy product and they're not processing orders in an expeditious manner. Also Apple employees bully u for physical access to your phone to enter the WIFI or who knows why they want physical access to ur physical password for att account and my phone passcode etc I said NO I can enter it myself she acted like I was annoyance like Ok this one is a problem and acting like I am slow excuse me I paid $3000 in apple product today, And she wanted my phone I'm like Nooooooooo NO!!! She asked me to sign into myAtt acct btw Don't do what I did then they tricked me again I am so easily fooled More personal data n she says after I entered the security data ?..s which btw didn't need to do that it didn't help so I felt taken advantage of or maybe I trust too much.. Entrt passwords on ur new and old device do it safely at home don't be tricked fooled or scammed I got locked out of my mac book Pro from the guy w curly hair I think his name is David, if u see him RUN I repeat RUN I have to buy a new Mac book 2024 because he tricked me and locked me out of my Apple ID 2023 Thanks Apple Scammer Genius ur their to help people not to laugh belittle them trick them into giving u the password Be mindful there. Still nice clean store but bad apples at Apple LMAO!,,and for some reason, they ask you to sign into your security accounts, while being on unsecured network and they use the unsecured WiFi for not good things. I have been there fifteen times I got a really nice guy I loved him sheoiled hv got his phone number his email his work hours pleasant made me feel NOT CRAZY o he looks like Tom Lee from CNBC Finance Contributor if u get gim Thank ur lucky stars hes wonderful LOVE LOVE LOVE that dude super nerdy w glasses He didn't rush me.So the next time I came in same problem my Apple ID David so flipping rude n I. Am a Shareholderi trade Apple I love Apple they are my FAV!!!! David scammer my stomach is turning yes two years later still helping stealin credentials of Apple ID and passwords which I personally sent them an email n spoke with the manager directly Still employee odviously David w curly hair chipped tooth made me feel stupid n told me this n that that evening I was locked out of my Apple ID cried all night an I still lost my Apple ID so the scammers have my phone apple pay y email and my everything. Apple employees ask you to use their Wi-Fi even when u hv cellular data what do they care? Ok think like as summer UNSECURED NETWORK Ding Ding Ding ...which I am more comfortable using my cellular data which Apple WIFI. is unsecured again these are Apple employees they should be advising you against setting up your brand new phone Apple ID n pssword n then they got U This is an unsecured networks but they don't. They encourage you to USE their Unsecuresd network to set up your New Phone and your password your last four digits of your Social Security, etc., and zip code they get mad , when you won't give them physical access to your own phone, the girl looks like an elephant Ganesha is and I know that's mean and I wouldn't say that, but she was very disappointed that I wouldn't give her physical access to my phone sc read more

Take my sister there to purchased an Iphon16 since the greeter tell wait so he find the sale associate to help so my sister & I look around the table for color that she wan.... There was a fat chubby helping his customer too but my sister was at the iPhone sample to look around . The chubby associate tell my sister go else where bcuz he help his customer I am suer upset about his customer services . We also a customer too I told him we won't need his help anyway .. I spoke to his manager there not much help either . Wouldn't recommend anyone go to this Apple stor their customer services very suck.. at the end we still pitched the pro max iPhone for my sister since it's her Bday gift . read more

Rayvn is sooo cute. So kawaii. So I went here during not-peak hours BUT I still had to make an appt. with a staff member to be helped. I made an appt. with the Genius Bar, waited 10 minutes, then another 15 minutes in-store. Considering all the staff standing around I expected to be helped sooner. Rayvn helped me to unlock my phone (I forgot my damn password & couldn't do it on my computer *face palm*). It took another 10 minutes. Quick and straight-forward. Another associate helped me to purchase some Airpods. This associate was fun. He told me that it was his last day at the Apple Store. I was able to use two Apple gift cards (that I got from trading in my old Apple products online), an Ala Moana prepaid card, and then the remaining balance with cash. This is definitely the most expensive place to buy Airpods haha. I asked for a receipt and never got one though? He was already heading out the store haha. I will note that one associate (different from the other two) refused to be within like five feet of me when booking my Genius Bar appt. She LITERALLY helped me from five feet away. I felt like I had a contagious disease but I get it sis, = social distancing = amidst the COVID-19 outbreak. read more

Got to the store about 10 minutes before opening... when doors opened I was immediately greeted by Bryon. I had a few questions before we started and he listened and answered them best as he could. Everything went well and I left happy :) read more

Well I had an interesting experience at Apple the other day. I had visited Apple at maybe 3-4 pm to purchase an Apple gift Card for a friend. That transaction was pretty smooth and I had left, within 5 minutes of entering the store, satisfied. Well...my friend didn't want the card anymore so I went back to the store @ around 7pm to just return the card I purchased earlier. The employee that I was dealing with acknowledge he had never actually had to a return on a gift card before ( I applaud his honesty), but he figured out how to begin it quickly, and told we needed a managers sign off of the transaction. The manager came shortly, with no smile( but not intentional) as it may have been the first time she had to do a return on the gift card. Idk...she then told me sternly "we don't normally do returns on gift cards".. .i replied "I was not told that statement". She said it should've been said to you, and the first guy jumped in and said "brother to brother" he was never able to return a gift card before (hinting, I should've known this normality). I said I don't buy gift cards so idk that. Then it was said when I signed the agreement it was probably in there, that there are no returns on Apple gift cards. So I was getting irritated, as I felt they were indicating I was doing something wrong or taking advantage of Apple, or something negative. And they felt they had to teach me a lesson. They gave me the return, but had to do it in a way that felt opposite of good customer service or any real hospitality experience. I guess for how I feel. I would want them to greet me with a smile and just tell me they don't normally give returns on Apple gift cards, but they are going to do it for me today. Because after the treatment I was getting, I tried to redirect my anger and "I" had to ask umm...so are you guys accepting the return? APPLE SHOULD HAVE A BETTER STANDARDS FOR CUSTOMER SERVICE. being smarter than everyone isn't good business read more

Well, we are absolute Apple users, but dear Lord, any Apple Store just has such a long wait. But , we stay faithful, and ,thank you so much for your help. Grab a drink ready to wait ,then people can really help you. read more

Apple @ Ala Moana keeps their customers and staffs safe from COVID19. The employee has to determine which line you have to stand in, depending what you need to do. Luckily I didn't need an appointment for the Service I needed. The employee takes your temperature before you can go in. Customers needed to make an appointment to go in the store for the Genius Bar. You can't just window shop anymore. You have to know what you want to buy in order to go in. I went in to get my Belkin Screen Protection Installed. My original Belkin Screen Protection cracked on my IPhone. Luckily Belkin gives warranties on the Screen Protection (Need your receipt to get model number). Apple Store instructed me to order a replacement warranty from Belkin. Once I got the replacement, I had to go back to Apple Store and they installed it for me at no charge. read more

Sure, here's a reworded version that maintains your frustration while improving grammar and flow: I paid to have my battery replaced, and shortly after, water got on my phone and seeped inside, damaging it. This happened because they didn't properly reseal the gasket, forcing me to get a new phone. They claimed they put a new seal on and insisted nothing was wrong. If that's true, then why did water get in? My phone was in perfect condition before this. It wasn't even submerged--it was exposed to light water. This phone is rated to handle 6 meters (18 feet) of water for 30 minutes, which is far more pressure than what it experienced. What's worse is the incompetence of the store manager. She tried to test the seal by pressing on the edges of the phone--seriously? That's like pressing on a sticker to see if it's sticky. The adhesive is so thin it won't rebound, and that's how she determined it was fine? Ridiculous. She clearly isn't in her position because of competence or technical expertise. The Genius Bar is a joke. All they do is swap batteries and call it a day. They don't actually fix anything, and their focus is on making phones disposable so they can sell more, just to brag to shareholders about sales figures. Gone are the days when Steve Jobs was around. Back then, they actually took care of their customers, and people stood by Apple like a cult. Now, all I hear from Apple customers is how much they hate the brand. The store manager should be let go--clearly, she's not doing her job, and it's obvious when you look at the reviews for this store. read more

Thank you Wei for checking me in and helping to answer my questions. I loved the quick class on the BIG screen while I waited. Also, BIG mahalo for letting me borrow a charger while I sat at the table. It takes a real patient person to be in tech support. He was so attentive to hearing me explain my situation. Additionally, he was so kind to explain things slowly, yet professionally so I don't feel like a fourth grader LOL Wei, you're the best! Shei Shei Ni! read more

Apple Ala Moana - Free learning lesson while I wait - Computers Near Me - Honolulu, Hawaii

I've had the same MacBook Air for the past 5 or 6 years and it was in really good condition, I take care of my things but I wanted to treat my self to a birthday gift and the first thing I bought myself for my birthday month was a new computer and iPad. I preferred the MacBook Pro vs the air just for the fast editing system and bigger screen, I'm a photographer and video editor so I need a fast responsive computer & while I was testing out the computers, I had to eye the iPads as well. Since I do my work from generally anywhere, I wanted an iPad to be able to do my work just as efficiently. I bought the iPad Air mainly for the color but it's just less powerful than the iPad Pro but I'm able to do all my editing and business pretty decently. I scheduled an appointment so I could ask questions and make sure I was making the best purchase. I worked with Amy and she was an absolute doll to work with, she new exactly what I wanted and didn't try to BS me into buying things I didn't need. She was clearly very knowledgeable and very friendly. read more

Apple Ala Moana - Sky blue air pad & MacBook Pro 13" - Computers Near Me - Honolulu, Hawaii

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So hard to get service, have to waiting for long time everytime i came in here accept if you wanna buy something then you get it right away.

I love how apple stands behind their product! We had problems with our AirPods Pro and took them into the store. They tested it and found it was defective and they replaced it! I was there for maybe 15 mins. Thanks for the awesome service !! read more

Apple Ala Moana - Computers Near Me - Honolulu, Hawaii

I'm an Apple guy. Now when a new Apple product comes out, I'm not that guy that stands in line to grab the item the first day. I'm the guy that has to wait in line to make an appointment to be seen to go in. I had just visited the Lego store (I know you read that review) and was having the occasional annoying glitch on my iPhone. Since I was in the area, I waited in line to make an appointment. Before, it was walk in and touch everything. Now it's strictly controlled and everything heavily sanitized. This is a germaphobic dream. Once you touch it, Apple's cleaning crew is there to wipe it. I got my phone looked at and fixed quickly. The staff is very professional and everyone is willing to help and everyone seems to be a cashier so there's no waiting in line to pay. Overall five stars. Products are simple and practical. Staff is filled with people willing to help. And as for cleanliness, I feel a hospital ER room is dirtier. Now excuse me, I wanna look at the watches. Well I guess I have to wait a few seconds after they wipe it down. M read more

Apple Ala Moana - Computers Near Me - Honolulu, Hawaii

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I drove all the way out here to have them check my air pods as it was not charging. Three days after I noticed the problem. The girl said nothing is wrong. She said it was working fine when I kept telling her at home the case doesn't charge. She made me buy a new charging cable. This was bs read more

Thanks to Josh and the rest of the staff for their exceptional customer service and complete knowledge of their products. My appt with the Genius Bar was very timely and as soon as I explained my problem and handed my phone to him- - in less than a minute ! problem solved and I was outta there. Aloha served here. read more

On February 21, 2025 I brought to the Ala Moana Apple Store my working great Apple watch in for a new battery since I had an American Express $100 gift certificate. My watch at the time held the charge for 8 hours at least. On February 25, 2025 I received a call stating my watch was ready for pick up, but they could not do the battery install. I picked up my watch on Feb 26, 2025. On February 27, 2025 I then had to pair my watch to my i phone again. I could not do it so I called Apple Tech support and they tried for 30 minute, then I got disconnected and called tech support again and got a new person who gave up in frustration. He advised I take my watch back to the store. I was with this gentleman for another 30 minute. I took my watch back to the store and after about 90 minutes, I was help? by the manager Shi. She informed me my iPhone software was no longer compatible with my iWatch and her solution was a new iPhone as well as a new iWatch as if everyone has $1,000 lying around. Shi stated I signed a repair agreement allowing Apple to break my device, return it unusable without consequence. When I brought the watch in for repair, none of the aforementioned warnings were told to me. They said although my watch was vintage, they can install the battery. They did not advise me they can break it. read more

Apple Ala Moana - My I-watch after Apple got through with it. - Computers Near Me - Honolulu, Hawaii

Wow ! The quality of service went definitely down. Rotten apple. I had a 2013 MacBook and recently updated to MacOS Big Sur so my son could have it since we just bought a new MacBook for my wife to work from home. Anyway , after updating the old computer, it started looping - able to log in then it would run a little and crash and restart. Long story short - after being unsuccessfully helped online , I made an appt with Apple Ala Moana. - I get there 1/2 hr early and the front guy made it appear that he didn't want to be there and basically told me come back 5 minutes to your appointed time. He was just unfriendly. So fast forward , I notice that the staff don't look as happy anymore (still in pandemic protocols). They make you sit on a cube and wait your turn. I get a tech and explained my situation to him and he didn't seem like he was interested - I could tell already and felt him out by throwing a joke at him - he wasn't very receptive. I brushed it off , maybe he was having a bad day. I then apprised him about my situation and that this 2013, that was hardly used, was going to be given to my 8 yr old son. I had reset the computer to factory settings and uploaded the latest Big Sur operating system - it started looping. He takes my computer in the back for awhile to "run diagnostic" test. He comes back and tells me that he did all that he could do to my computer but that it was basically too old and its going to need a new "logic board", however because my computer is too old they don't have the hardware there. And get this , he was willing to set us up with someone to buy a new computer (that's when he started getting upbeat). But I told him that we already bought a new Mac computer and he was like "oh that's right" and seemed like he could care less now. I was dumbfounded- I was like , damn!! I just felt like I was in a car dealership. - your computer is too old, you need a new one. ---hahaha. I found it weird being that we hardly used the 2013 and it was working perfectly fine on macOS Catalina then we updated to Big Sur after resetting to factory settings - then it goes bonkers ( you would think a software issue). - man, nothing against the technicians there but I sort of question the quality. Anyway, we left the store and I went home and did some research. I figured it out and stayed up till 2 am in the morning. I was able to download the Catalina without any glitches and the computer was stable. I'm just surprised that apple would do that? Or would allow this type of behavior. They just want to sell to you and the front door people in black shirt lack the customer service. They talk to you like bouncers lol- the experience there was awful that night. Ill just put this out there , if you folks have a similar problem , after downloading the new Big Sur, let me know and I can try help you out. Hell if I can do it, you can do it as well. I'm not even a Mac technician. - Jesus Christ - "your computer too old, you need a new one ". Something wrong with the logic board- Ummmm ok. - I am still in shock about it. Even I don't treat my customers that way- and I meet ALL kinds of people. I really think it's a management problem there - oh well, good luck if you're going to go to Apple Ala Moana. Aloha and good night (2 am and my Old computer is fixed). Hahahhaa Worst service ever!!! 1/2 star read more

Apple Ala Moana - My trusty old 2013 Mac- that needs a new logic Board lol. - Computers Near Me - Honolulu, Hawaii

Don't you just love a sale? When Apple announced their upcoming Black Friday Deals, I jumped online to make an appointment to see a specialist as I was interested in upgrading my 2nd Generation iPad Pro. I've been loyal to this brand since getting an iPhone 4S and expanded to a convenient and powerful tablet, iPad. Due to current COVID-19 safety protocols, the Apple store limits the capacity of customers to Apple Specialists by directing customers into 2 separate (appointments or walk-in) lines that lead into the store. The lines are managed by crowd-control specialists who patrol the lines while enforcing 6' social distancing and just before entering the store, they will ask you a series of questions to see if you've been in close contact with any active infection(s). They'll take your temperature with an instant-read thermometer as an Apple Specialist will confirm and check you in for your appointment. When you are allowed to enter the store, make sure to use the hand sanitizer as you'll be directed to wait at a designated spot before you're escorted to your specialist. I was escorted to a huge table featuring the latest iPhones, iPad Air, iPad Pro, and a couple of accessories and introduced to Josh. I knew that my appointment was scheduled for 15 minutes, so I came in prepared with my iPad Pro that I planned to trade-in. Also, I had in mind which model, storage amount, and color that I wanted. Josh was personable and very knowledgeable about the features of the latest iPad Pro. Because I already knew what I wanted, Josh was able to check current inventory and have the iPad Pro and Magic Keyboard brought up from the warehouse to him. He examined my trade-in and even mentioned the great condition it was in. Because of COVID-19, I knew to back up my data to the iCloud and I'd have to restore the information at home. With a few clicks, Josh asked me to reset and erase all settings and data from my iPad. I was flattered when Josh said that I was a "model customer". I received a great trade-in which I applied to my new purchase and also received the $100 gift card promotion which I used towards the purchase of the Magic Keyboard. Josh made the trade-in process and purchase experience accurate, easy, and quick. I was in and out of the store within 20 minutes. I felt that Apple took extraordinary steps to keep both customers and their staff safe from COVID-19 infection. Their access by appointment kept everyone socially distanced. As I was leaving the store, I noticed another worker sanitizing the table where I was at and readying it for the next customer. I felt valued as a customer and know that I'll be back. read more

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Everyone loves Apple products! We took a chance of coming here on a Saturday after Black Friday. We should have researched a little and should have made an appointment first. We did stand in a line hoping to get in but they were pretty busy so they help us made an appointment for the next day and did our business then. You gotta love the people who work here. They were on it! Security people moving the line smoothly and make sure people weren't blocking front of neighboring stores. I think this is a win win situation for customers and Apple people because there's no extra people in the store just taking up space and making themselves at home. If you know what I mean. read more

Great service when you get an Apple. I'm a firm Apple and Sony fan - nothing else compares. read more

It is understandable that during this COVID-19 pandemic most things are not business as usual. Apple Ala Moana does a good job at mitigating the health risks by ensuring store capacity is not exceeded with appointments; everyone's temperature is checked and is wearing a face mask; and customers are distanced from one another waiting in line outside as well as within the store. This was especially important for my 76-year-old mother who possibly endangered her life to venture away from the safety of her home to have her phone fixed. In general, we found the staff at Apple to be respectful, courtesy, and most importantly when dealing with an elderly person that's not very tech savvy ... patient. Christy who took my mother's phone call and made the appointment was immensely helpful in evaluating the problem. Ryan who initially assisted my mom with her appointment took the time to explain everything clearly including how long it would take to fix & how much it would cost. Ross who assisted with my mom with her return visit and picking up her phone was extremely nice and understands customer service. Unfortunately, the entire experience was tainted in sharp contrast by this person (see picture) placed in front of the Apple Store who was tremendously rude and acted like she was channeling the 45th US President or something. Lacking any aloha, this person failed to recognize that my elderly mother was following instructions she had received from Ryan and another Apple employee. We strongly suggest she should be trained better (maybe by Ross) to have patience; ask questions; and listen before speaking ... basically provide customer service, instead of quickly saying the same thing repeatedly all day like a robot with no consideration for the person she was speaking to. It wasn't even overly busy at the time. I hope this matter is improved as I don't think anyone would have wanted his/her mother treated in such an unprofessional manner. read more

Apple Ala Moana - Avoid this rude employee in front of Apple Ala Moana. Lacks the customer service & professionalism to treat people properly. - Computers Near Me - Honolulu, Hawaii

Very professional and efficient service. It is always a great experience going into Apple. Wish they would open a store on Maui!

This is the best place to go if you ever have problems with any Apple products. Everyone there is super knowledgeable and helpful. I've been there several times over the years and never had issues getting things repaired etc. read more

My iPhone battery kept on dying real fast. Even if I had it charged to 100%, wouldn't last long. Walked in and was asked if I had an appointment. I didn't (had tried to make one but that damn automated menu got me irritated). Jacob was awesome! Told me no worries, the wait was just 5-10 min and he could help me. He diagnosed my phone battery and said they could change it! Was set to be done in less than an hour! Came back later to pick it up and it was perfect! Friendly, helpful service. Fast! Accurate! Awesome! read more

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Knowledgable Staff & Smooth Transaction every time!!! They take the time to teach, Diagnose & etc. Always an easy process whenever I go into the store!!! read more

Need to work on their people skills not an inviting place .Do your job like customers are important.