Dane was very helpful and super helpful and he went above and beyond. I was beyond happy to find an apple store that wasn't bogged down slammed busy and they took their time to help and you didn't feel like a herded cattle in line. read more

A decent Apple Store. Nice that Monterey has one, as Santa Cruz does not. It's small and usually carried only a small staff, but they do a good job and the small size of the store means that you can get hard to find items that other stores will be sold out of. read more

Had a headphone problem and was taken care of even though I had brought the wrong receipt with me. The manager was super helpful and recommended the Apple In-Ear Headphones with Remote upgrade which works great. I always have good experiences at the Los Gatos and the Monterey Apple Stores. Just wish we had one closer to Santa Cruz. read more

The Apple computer store. What can you say? I'm pretty much a fan of Steve Jobs work of the previous decade. However as we open into the new decade, Apple is leaving it's old legacy users behind. If you have a G4 or G5 processor, forget about it. If you have 32 bit EFI on the Mac Pro, forget about it. The newest versions of OS X are designed to do one thing only. Sell as much new hardware as possible. It's kind of sad since Apple used to include the legacy users in each update. The store is designed around that mantra to sell as much hardware as possible. The people are nice enough, but I wouldn't call them Apple experts. It's a retail store like any other in the mall. I bought a keyboard here once when my original shorted out. I know they do warranty service at this location, but I wonder if anyone knows their parts enough? The prices are MSRP for the most part. Don't expect a deal of any kind. Computer Works in Seaside might be the better option. The best option overall is to buy online from Apple's own refurbished store or from a vendor like Amazon or B&H Photo. The Apple store is nice, bright, cheerful inside, but that's about it. You'll leave window shopping once you see the sticker shock. read more

I should give this place 5 stars, because the guy who helped me was friendly and attentive and basically hooked me up with a replacement part for my laptop for free even though my warranty expired a thousand years ago. So I want to say thanks for that. I would have been out nearly a hundred dollars if he had been a strictly policy-and-protocol type. I don't want to gripe, but what's with the walk-in arrangement where you are escorted by one of the people in the front to another person with a laptop who gloomily informs you that appointments are the best idea, and for walk-in's you might have to wait 45 minutes? I'd understand that, and I do agree that appointments are always a good idea, but when there are several blue-shirted people standing around not doing anything, it's a bit difficult to reconcile waiting on one guy who is helping six people. I give myself zero stars for complaining when I got the favor of a lifetime. If I were a restaurant, I'd say my food tastes terrible and you should go elsewhere. I'm an awful person who doesn't much like computers and I only like three or four people. This is an ugly review and you should stop reading it, right now! read more

Great service!!! I was so impressed with how knowledgeable and patient the staff were. I was so indecisive about what I wanted and not very tech davy. I just know the basics. I never felt like the staff were upselling or pushing a product on me ever, just to make a sale. Instead, they took the time to actually educate me on the products and performance and try to match it with my needs and price point. I felt like I left with exactly what I needed. This place beats Best Buy hands down. If you are going to buy an Apple product, get it here, The service is amazing!!! You will get continued support from people who actually know what they are talking about. read more

My 21-year-old daughter returned to the store after having hardware repairs two months earlier. She was told by an employee that her three-year-old MacBook Pro needed a minimum of $300 in repairs - could be more. Who knows? Here's the part that makes me furious: He gave her the brush off when her "15 minutes were up." She received no explanation about what might be wrong with her computer because... oops! Out of time. The Sacramento or Modesto stores employees go out of their way to be helpful and try solve problems graciously. If it takes a little more time, so be it. What kind of training do people in this store receive? I plan to complain to the manager and district manager. The lack of customer care is outrageous. read more

Great customer service from Rob! He helped me with everything I needed! I highly recommend going to this Apple store!

I was having the battery on my phone replaced. I was not able to pick up my phone myself because I was at work. After trying to call the Apple Store for 10 minutes going through pointless automated junk I was finally able to talk to a human (why a human couldn't have picked up the phone in the first place is beyond me). I told the Apple employee my boyfriend was going to pick my phone up for me and I gave them his first and last name. The Apple employee on the phone told me all my boyfriend would have to do is show his ID. I said that was perfectly fine he has a valid ID. I get a call while I was at work from my boyfriend he tells me he showed the Apple employee his ID and Apple won't release my phone to him because he is not a valid account holder. They also told him I am not a valid account holder on the phone bill either so they would not release it to me! How Apple could pull up the AT&T phone bill records and see it was under my parents name is confusing to me. I was never asked to provide that information. I was told they couldn't look up AT&T records which is why I was told by the Apple employee I couldn't go through the insurance I have from AT&T to replace the battery in the phone. I had to pay the $50 fee to fix the battery out of my pocket. So I called my dad who is the AT&T account holder and asked him to pick up the phone. Later I get another phone call from my dad Apple will not release the phone him because he's not my boyfriend who I had initially told Apple was going to pick up the phone for me!!So why did Apple not release my phone to my boyfriend in the first place!?!? Then I sit through another 10 minutes of automated crap trying to call the Apple Store and talk to a human to get this figured out AGAIN! Once I finally get through to a person I ask why I have two people at the Apple Store trying to pick up my phone and why neither one can get it. My dad is the AT&T account holder, I authorized my boyfriend to pick up the phone why can't either one pick up my phone!?!? The Apple employee I spoke to on the phone had absolutely no information for me. I asked him to put me on the phone with the employee that was not releasing my phone to the two people I had there trying to get it the Apple employee didn't even know who that was!! Apple REALLY needs to get their stuff together this was not handled professionally at all I had to deal with all of this while I was at work and Apple employees could not give me any information or a straight answer about anything! This is NOT OK!! I will NOT be buying Apple products in the future if there is this difficult to just have a fixed phone picked up!! read more

I really love my Apple products (a true die-hard), and wish I could give a good review to the local Apple Store, but it ain't happening. I stopped by at lunch today to buy an Apple TV to replace my old first-generation one. I was an easy sell for these guys -- one quick question, then grab a box and pay. When I walked in they weren't over-crowded, but I had to chase down two different workers to get help. After finally getting someone, I was told that their payment network was having problems, and could I come back later to buy the product... seriously?! Have they become so high-tech that they can't manage a simple purchase? Might want to look into buying an old-school cash register folks. I'm sure I'll end up still buying the new Apple TV, but it'll be an online purchase, and I'll just be a disgruntled Apple advocate. read more

If I could give negative stars I would. I'm a laid back girl, I'm a server so I understand shit happens, and I'm not one to yell or get upset. Anyways, long story short, I went the Apple Store in del monte to get my iPhone 7 plus fixed after the screen and led had been broken after it flew off the elliptical. I just got a new job and sometimes I am on call, so it's really important I always have my phone on and working. I went in at 2:30 and they told me they didn't have an appointment until 4:50...okay! No problem I said, and was back promptly at 4:50. I then proceeded to wait at the overpacked Genius Bar for 30+ minutes before anyone helped me, and it looked like the people that were there before me had been waiting even longer. The guy game up and asked what the problem was, took my phone to the back for a couple minutes and then came back. Great! I thought, my phone we'll be fixed in no time and I'll go home happy after waiting so long. WRONG!!!!! Apparently their machine was down to fix the iPhones so there was nothing he could do for me, after waiting nearly three hours he didn't even have the decency to APOLOGIZE. That's what really irked me about the whole situation, he should've apologized from the beginning and honestly I wouldn't even be writing this review. But he wasn't nice or empathetic about it, and that's what really pissed me off. I work full time, I have a life, so waiting three hours to pay 150$ to get my phone fixed isn't really what I would like to do on my day off. I ended up going to Samer at the fixitall place in the mall, he was pleasant as always, got me right in, my phone was fixed, and he even put a screen protector on for me, no charge. I will say one guy working the door at the Apple Store was very nice and even let me use his phone, but that's the only good thing I have to say about this place. This store is a JOKE, apple you are going to lose some valuable customers if you don't get it together. read more

Ron was an excellent and very helpful associate. Went in to purchase an iPad and keyboard, he was thorough but not pushy.

I get so many mixed signals from this place. I love my Apple products, don't get me wrong. But the customer service and the run around drive me crazy. The assistance they provide is handy, but I feel like there should be a special workshop center instead of being located inside the store. This causes chaos... Recently a friend of mine went to Apple, where they opened his iPhone 5S. Supposedly prior they had not opened iPhone 5S because of the whole touch ID cable. Okay whatever, but they opened his gold iPhone 5S with a flat head and scratched up the frame... Wow an expensive phone that now look cheap and shitty. Great work Apple Tech! After they opened it, who knows what they did but the screen is now lifting out of the frame. They gave the phone back to him and told him that the phone had been repaired and the warranty was void. Well wtf... the phone left in a worser condition than when it arrived. Unbelievable. Every time I go there, yes the employees are friendly, but then you see some who look downright miserable. I understand the need for so many employees, especially during rush times. The few times I have gone in, I see them standing around chit chatting to other employees. The last time I went there I was told that there was only "1 TECH" on staff. WOW... one tech to deal with all issues and troubleshooting. Amazing!! For such a big company to have one tech on staff, and that tech is the one providing the diagnostic sessions for all apple users with issues. I guess I understand the need for appointments, kind of hard when you work a 12+ hour day sometimes. The extras that they try to get you to purchase are a crock... Be sure to read ALL the fine print. read more

I can see why they have a low rating, customer service sucks! they scheduled me at 1pm, I got there on time had to wait in line for 10minutes. When they finally got to me, they said they don't have enough tech support to accommodate me. they had me come back at 3, and now I am still here waiting for someone to help us. read more

Dear Apple, Close this store, fire everyone, do SOMETHING, these people are degrading the brand and killing the Apple spirit hour-by-hour. I love Apple. I despise this store. I have been an avid Apple fan for over 10 years. I love every one of the Apple products I have purchased. I frequently try to convert people who own PC's into Apple fans, like myself. So, why then, am I giving this store a 1-star? Well, basically because this store sucks. The store is poorly orchestrated, no one knows a thing about what they are doing and they clearly don't get it. Furthermore, try giving them a problem to solve and they remind me of a Best Buy employee except they care less than a Best Buy employee because they aren't on commission. Finally, you may think that I might have just had a single bad experience, which is not the case. Oh and by the way, if you need help, they suggest going into the local computer repair shop. So elaborating on my first point, the store is poorly orchestrated. Three months ago, I wanted to learn more about the iCloud, so I scheduled an appointment for the class. When I arrived there were five people who were eagerly awaiting the class and the people at the Apple Store forgot they had this scheduled. They scurried around trying to find someone who could teach it and took about 10 minutes of confusion trying to get set up. The teacher made the iCloud look so confusing and difficult to use that I decided it was not for me. What a waste of time and money to have someone like this representing the Apple brand. They should be making the products looks simple to use. Apple products are simple to use, period. If you can't explain that, go home, quit your job and play with your PC. So to further explain my frustration, no one knows a thing about what their job is. The Apple Store exists for one reason. To make things easy for the customer. About three weeks ago I went into the Apple Store to ask about magazine subscriptions on the Ipad. I asked them how to search which magazines were available. They pointed my towards the Ipad table and told me that I'd have to find an Ipad that someone had downloaded Kindle on and that is not something Apple has anything to do with. I didn't want to kick people off the Ipads to find this software, so I left and bought an old school subscription to Whisky Magazine. Okay, maybe I'm an idiot or just lazy. Or maybe on the other hand, it is the other way around since I'm not getting paid to walk in the store. I get better help and service from the volunteer "staff" (ie: fellow customers) at the stores who aren't paid. (Special thanks to the woman at the store for helping out the paid employees by giving them the hint that guided the employee the right direction on how to search for magazines). FInally, they clearly don't get it. The stores are a marketing and sales tool. The Apple Store exists to showcase the products in the proper way that helps build the brand and evangelize the products. It should be like walking into a five star hotel in terms of customer service and they really should know the products, the functionality and the features forward and backward. If they can't do that, why is the store wasting Apple resources. The final straw was when I went into the Apple Store a day before the new Ipad launch and I asked them if they could tell me more about the newer Ipad. They gave me the price and said it wasn't that different and rapidly moved on to do something else. The woman next to me at the genius counter was getting her Ipad fixed and she started raving about how much she wished she was buying the new one and why. Meanwhile, she was also getting frustrated with the Genius behind the counter because he didn't know how to transfer some of her filed onto the Cloud. We both left annoyed. So at the end of the day, I still love Apple products and I think this store is lame. I feel like I'm walking into an over crowded Best Buy store. I've gone to this store on 5 occasions since the holidays and I've heard a lot of no's and we can't do that and such. However, I challenge this store to be better. I think if everyone of the folks there would listen more carefully, ask more questions and not be so quick to come up with fake answers or answers that avoid the question because they simply don't know, Monterey Apple fans would be a lot more happy. Sorry Apple employees at the Del Monte Mall, hate me if you want to, but this store is not indicative of the Apple brand, try harder. I'd love it if this problem could be fixed. Mainly, I think everyone there needs to fully understand the core value system that Apple has based the company upon. If they could just internalize that, then that would be a start. Other than that, do some training. Mainly listening skills, problem solving skills and customer service training. I can't believe I'm compelled to write this much. I'm a fan of Apple and this store pains me. read more

so many employee's standing around no one walked up to say can i help you. all you see is blue like smurfs.

Very disappointed with the customer service of the "geniuses". After waiting the 3-5 day period I was quoted for a repair, I called on day 8 only to discover that the laptop needs to be sent to Cupertino for repair. It has been sitting there for 8 days with no one doing anything. No one called (I double checked all call logs on all phones), emailed nor bothered to update the "check status" page on the website. If you need to use them for repair I suggest you call them daily as they clearly do not follow through on their customer commitments. read more

About a week ago, my boyfriend and I went into the apple store ready to purchase an iPhone Xs. The person that's usually at the door greeting people totally looked passed us and didn't even bother to ask us what we were there for. We let it slide and decided to go directly to the iPhone and wait for someone to come and help us. We waited about 15 minutes and nothing. Even some employees looked at us right in the eye and didn't bother to helps us. My boyfriend got really upset and we left. Instead, he decided to purchase the phone online and go pick it up the next day at that very same apple store. So the next day we went and proceeded to pick up the phone. The lady that was helping us was running the transaction when she had said that the credit card was declined (my bf applied and was approved for the credit card to finance the phone). Apparently apple cancelled the order for some reason. My bf asked her why and what had happened but all she said was "I don't know". She didn't even bother to further investigate the issue and just gave us a look like "okay soooo are you gonna buy the phone or not" Overall, bad customer service. read more

After having spent hours in Verizon, Best Buy and on the phone to Apple about my brand-new top of the line iPhone that I walked out of the store with with it not working, calling the Apple Store and them saying that they have to replace a mechanical part of the phone. Also since I run my business on Quick Books and use the Intuit Credit Card reader, I also said that my new iPad I spent $529.99 on that I needed an appointment for both items since I had to drive an hour away to get to the Apple Store and having spoke to the representative on the phone not just booking it through their prompts, I was told that my apt. was for both non functioning items, then getting here they say they can't do both items. Also when speaking to the Apple representative that they would give me a few days grace period for the warranty because I couldn't get to the store an hour away running a business full time. All in all I'm leaving here after waiting for hours for them to fix a brand-new iPhone which they couldn't fix and them not fixing my iPad. So, out 3.5-hours to fix these mechanical issues and what do I get? Lesson learned stop using Apple products and change my business over to not use them. read more

Made an appointment online to see someone at the Genius Bar regarding my charging cable. There was a really long line outside the door, luckily I had an appointment so I skipped the line and went right in (probably the only good thing) I went inside the Apple Store and tried to check in with one of the workers and I was rudely ignored, he just walked past me to get something off of one of the shelves and give it to a customer, I would understand if he at least excused himself or told me "give me just a second" after I finally caught his attention he told me to take a seat and he would be with me in a minute.... Turns out one minute=ten minutes, I thought the whole point of appointment was so you can be seen at the exact time of your schedule appointment, I did my part and made it on time yet I was still forced to wait. 10 mins later a lady comes up to me and asks what is my reason for being there, I tell her and she begins to lecture me on how I shouldn't use my charger when my phone is charging and how I should hold the white part of my charger before I disconnect it... Like seriously? She replaced my charging cable for free since it is still under one year warranty :) only two things I was glad about was 1) cutting in front of the line 2) free cable I forgot to add that this store is so hidden at the del monte center I had such a hard time finding it. It is located next to Macy's furniture you just go up the steps, located in front of SOMA :-) read more

UGH. Seriously? I'm locked out of my iPhone and I can't fix it from home. I walked in here at 10:30 and by 11 o'clock I was able to get on their "genius bar" waiting list, and was told it would be 2 1/2 hours. Three hours later I went back and was told it would be two more hours. I had to give up a quick consulting job for the day because this is important, so they cost me $90. Apple can fuck off. read more

The "tech's" working at the Genius bar are arrogant and rude. Unfortunately this store lacks any kind of customer service. Not ever one is an expert on Apple products, thats why they hire employees to WORK for their money in helping support the customers who are buying the products that keep them employed. Sad to see a company who's bottom line is money, money, money above all else. Not only do we pay well beyond what the product is worth we have endure rude employees who are less than helpful. Extremely disappointed with Apple and their store in Monterey. read more

It's all about luck of the draw. There always seem to be plenty of employees around but they must have very particular duties as getting help is a problem. I was recently there and several were staring into their phones laughing, greeting a friend (or former co-worker?) who came by to chat apparently. Nobody did the usual 'filtering' at the entrance and those near the genius bar said they were "busy" when asked if anyone was doing the check-in. I ended up having to wait an extra half hour longer than what I was initially told when someone eventually did come over to the waiting crowd. It took all of 3 minutes for the person who finally agreed to help even though he "wasn't a tech", or I wouldybeen waiting longer.I knew it would be simple but required an Apple person and he was the first one just walking around who didn't brush me off. From conversations I could easily hear with the 'friend who came by', Monterey is just a stop until they can get to another store in a big urban area. Their attention to customers generally indicates it's just a stepping stone as well. So, good luck. There are always exceptions if you're lucky. read more

This review if for a guy named Kyle who works here and deserves all the positive karma in the world not to mention a raise! I came in to the store last night at 7 p.m. after spending the previous night in tears because my IPhone had decided to "rebuild my library" thus deleting 2,500 pictures of my daughter from her newborn pictures to age 20 months (now). I was sure they were deleted into oblivion and Kyle was skeptical of recovering them. At the very least I thought, I will upgrade my software and back up whatever else. He spent 2.5 hours with me patiently and I can not describe everything he did as I am not tech savvy but ALL 2,500 OF MY PRICELESS PICTURES WERE RECOVERED!! :) I was BEYOND ELATED!! He showed me how to back up my phone and do future updates, I purchased a USB as extra storage as well and most of all he saved me from the heartbreak of losing all of my daughters photos and videos. THANK YOU THANK YOU!!! read more

I'd like to start this review off by saying that I love apple products, design, and overall customer service. I've been to several stores in the Bay Area and have ALWAYS had awesome customer service. Especially at the stores in Palo Alto. Anyway, I went to the Del Monte location this morning to take in a USB cord that had began tearing at two spots (one at the area where it plugs into the iPhone 6 and the other a few inches away that is constantly bent in my car). I walked in and was greeted by the friendly door employee. I told them my issue and they escorted me to the back to speak to Cindy. She looked at the cord and said it was "physical damage" that would not be covered under warrantee. I've never had any issues with any other Apple stores and I've brought back headphone (with similar issues) and Apple iPhone cases. She asked if I wanted to speak to a supervisor, which I did. I don't recall his name but he's a tall Caucasian male who pretty much told me it wouldn't be covered by warrantee and that he can't "just give out free cords." I was actually appalled but this since I wasn't trying to get a free cord. I was taking back a damaged cord that really shouldn't have been such a big issue. AND give me a better reason than saying it's physically damaged so it wouldn't be covered by warrantee. That's implying that I intention caused the damage to the cord. I called apple support by phone and spoke to Jeremy who told me the area near the plug is a common stress area and that they do cover it under warrantee. I emailed him several pictures and he called back and said he would replace my cord and gave me a case number to take to any Apple Store. I went back to explain this to the Del Monte store and they said the supervisor I spoke to was in a meeting. They brought out the store manager (didn't catch her name but she was a Caucasian woman) and she wasn't friendly. She read the system notes and handed me a new cord without saying anything. I wasn't expecting a sorry, but maybe she could have acknowledged that I didn't intentionally cause "physical damage" the cord. WORST Apple Store experience I've ever had. Apple is known for their great customer service and I definitely did not get that today. This store needs to step up their game. Obviously they have other unsatisfied customers since they have an overall review of 3 stars. read more

This place. I used to have a friend who worked here and things were much nicer then. The corner of my screen is cracked and I need to get it repaired. They directed me where to ask and I politely asked the employee for pricing. She said the price for replacement with Apple Care and the price without. Then said nothing. I then asked how would I know if I had Apple Care because I had never run into this issue before. She seemed annoyed and asked where I purchased my phone. She then proceeded to laugh/ snigger and say that unless I walked over to Apple then no I didn't not have Apple Care then proceeded to stare at me, saying nothing, with the annoyed look on her face. I just turned around and walked out. What if I wanted to get the screen repaired regardless? She didn't ask if I wanted to or offer any suggestion as to what I should do. I walked across to ATT to buy an otter box for the time being and he helped me look up my phone on Apple Care to see what I qualified for. What the RUDE Apple employee failed to tell me is I could search by serial number and could be eligible for Apple Care since I just got my phone. Granted it would be $100 to sign up for the year but that's $49 less than paying to have it repaired out right. She didn't offer any of this info, nor did she seem interested in helping at all. The man at ATT said he has heard similar stories. Trust me. I will never ever go back to this store. L read more

Coming from someone who has nothing but Apple products I found myself very disappointed in the AirPods. I bought them 1.5 years ago and one of the AirPods doesn't work. On first visit to Genius Bar they were helpful and understanding. The issue was fixed. I came back less than a month later with the one EarPod worse. Now not functioning. After and extremely quick at the bar visual inspection and then they just said it's the hardware and you need a new one. It took me personally asking them to take them to the back and clean them again with a manager involved for anything to happen. They came back after "cleaning" them and wow sound again. They again stressed it won't last and I'd have to buy a new pair. The being written off and the push to "just buy new ones" after they didn't work and were outside the warranty was extremely frustrating. I would not recommend the AirPods or the service at this store. read more

Yep only one star..... because i couldn't select none. I am at a table waiting for them to honor a warranty issue and nobody at the table is happy with the service they are receiving. The manager David knows nothing about customer service. Don't waist your time! read more

The worst ever! These people are illiterate crooks. One fellow did not know what "a mini port " is... but this is okay... Ignorance is okay. Then they assess the repair for 540 dollars (air port did not work but they wanted to change the whole motherboard) and I got it fixed for 40 dollars in another place. Then my other computer broke and they assess it for 1500 ... yeah, there was a bit of a spill. I fixed it for free by just opening the lid and wiping just a few drops. The guy (an expert) did not bother to open a computer but just quoted a price for the whole clean up. Nice. What a supportive company! Clients are the first!!! read more

I have an older MacBook Pro that kept shutting down. I made an appointment for service and left my computer. I was greeted and acknowledged by several of the Apple employees. My computer was whisked off and returned to me in an almost new, but even better- fully working condition. I thought that I was going to have to pay the $575 repair tab, but Apple covered it with their Apple Quality Warranty. That was an amazingly wonderful surprise. I have complete confidence in the Apple brand and the interface of the employees in the Monterey store. A huge thank you to you!! read more

Worst service ever. decided to call the since apple support had me on hold for over 2 hours. This place was worse, decided to eventually hang up after spending most of my day trying to talk to a human being instead of the bot that "tries" to assist. Definitely switching back to android. Their customer support is a joke read more

I couldn't get anyone to sell me an iPad.... it wasn't that crowded but there were hardly any sales people,

This store knows how to do things! I went in today hoping to get my MacBook fix because of some hardware problems. The manager of the store was the first to help me and made it so easy. He told me he was so sorry for me having to come in more than once and offered to replace my computer without me even having to ask. Brian you rock!! Tell those guys to give you raise! read more

Rude customer service. The kid "helping" said my issue's cause couldn't be true because he'd had the same product for years and had never experienced it. Then asked if I wanted to keep going back and forth about my product issue. Nice way to treat a loyal customer of 8 yrs. Won't go back. read more

Awesome service! I've been there twice this past week and everyone has given me excellent service. Not only that but they have educated me about various things regarding my phone and laptop. I love this store! read more

I needed to have a new battery put into my phone. I called the local number for the Apple Store not realizing it goes to their central office in Bakersfield. I'm in town for a conference and on Tuesday, scheduled the appt for Wednesday. When I got to the Apple Store, the guy said my appt was for Wednesday so I asked if I could just drop it off and come back later in the afternoon. He said I'd have to wait 40 minutes to drop it off!!! HUH!!!!??? They're the only Apple Store in the area so they don't care about customer service, obviously. And they weren't even busy!!!! Also, they may THINK they're geniuses but when on hold, even after pressing the option to have NO HOLD MUSIC, it starts up anyway in 5 minutes or so PLUS it is absolutely CRAPPY sound quality!!! Apple may be a billion+ dollar company but they have a lot to learn about keeping their customers happy. Oh, that's right! THEY DON'T NEED TO KEEP THEIR CUSTOMERS HAPPY!!!! read more

I love Apple product but the salesperson talked us into the Epson printer they sell... It stinks...I asked him point blank should we shop around for a better printer he said they are all the same..We asked point blank about it's ink usage and he again said they are all the same... Wrong in both instances...The printer ink need replacement again and we are 2 elderly married people hardly printing anything...I believed he lied to us ...I am calling the Supervisor today and maybe even the CEO.... read more

I came in to buy a laptop sleeve. After 30 seconds of grabbing the one I needed, I approached the nearest sales associate, and told him I would like to pay in cash, and would like a paper receipt. Somehow, that managed to take 30 minutes. The sales ass. simply made excuses that he was new, and didn't know what he was doing. WHY THE HELL DO YOU HAVE AN INEPT PERSON WORK IN CUSTOMER SUPPORT? First they couldn't figure out how to take cash, then he couldn't figure out how to print the receipt. Overall, I was very annoyed and will not bother to go there again, when online options exist. read more

I wish I could give zero stars! THE worst customer service ever! My "genius" Mario was rude and very unprofessional. I purchased a new Apple iPhone along with screen protector, case and Apple Care + about 6 months ago which totaled over $1,000. Went in for a damaged display screen and was told it would cost $79. read more

Britnee Scott was a great deal of help on my last visit. I went in having a lot of frustration after my replacement iPhones weren't working out and she listened to my concerns and did her best to help me and make my situation right. Thank you Britnee! read more