I would advice the whole team to ask OPEN-ENDED questions to their customers. I understand everyone…read moreis trying to make a sale, but make sure to put customers' needs first before yours. To the manager, educate your employees on services that T-MOBILE provides. If I were a secret shopper from corporate, I'd personally close this store down for 2 days just to re-train the whole team, go over the brand's policies, offers, services, etc. I won't bash anyone on here from my experience, but 2/5 rating says a lot.

The APP does not work to do your claim. Then you call customer service and they tell you go to your…read morelocation for help. So go to the store at the mall. Everyone sits around can't figure out how to help. It does not help when your workers have nails so long they can't even type with out making errors. This is a constant at the mall they sit around and NEVER seem to be able to help. They will say use the APP that does not work! Absolutely terrible service!

Training on customer service suggested! Stopped in not…read moreknowing the place wasn't open yet,(no hours of operation on display BTW) some guy walked up to the door swiped his key to open the door & without even a "good morning" he says, "WE OPEN AT 10:00", walks in and closes the door. No big deal if to me, but you would think, you would want to take a few more seconds to explain, maybe a "GM so sorry but we're not open yet, we should be opening at 10:00" customer service is key in any business. I wasn't expecting a response from business owner & I respect that...

It's one thing to have to deal with customer service on the phone. But then to go into the store,…read moreand see three associates literally doing nothing, then for them to tell you your order is not ready, and you have to wait for them to pack it. Like what the heck, can't you go to the back and finish the process??? Individuals getting paid to stand around and do nothing. This world is in trouble.

Very good and helpfull service took my phone to different place out side of salinas they sid they…read morecant repor it and whould need to buy another phone. Took my to CPR and fixws it. Thank you and will buy from again

I went to 3 different stores struggling to get a chat issue fixed on my phone with everyone else…read moresaying they had no clue. My tech did a quick update that no one else even checked for and I was back in business in less than 3 minutes. I would definitely go back for any issue.

Came to drop off my phone for a trade in should've taken 10mins max, Waited my whole lunch and they…read moreweren't able to help me wasted my time

Formerly a Sprint store now a corporate T-Mobile store, this place is awesome! They recently went…read morethrough a remodel, and the store looks sublime. A great location that deserves more recognition and praise; I went into the store initially needing some tech support, they have a team of techs that handle problems related to phones, and my god they are GOOD, they're well informed, professional, and courteous. They handled my issue and redirected me to the T-Mobile reps afterwards, who were equally as good as the techs as they guided me toward a device upgrade at a super good deal! 5/5! A big thank you to the T-Mobile representatives that allowed me to take the pictures for this review!

DO NOT COME HERE. I came in because I wanted an upgrade from my original iPhone. I went ahead with…read morethe purchase and the lady helping me listed out all the fees and told me the fees were for the price of the phone and activation fees. Once I got home and saw the itemized bill, turns out she charged me $130 for a phone case!!! Complete scam!! Stay away. She never asked me if I wanted a case or if I wanted to purchase one. Especially 130 for a clear case I can get for $12 online. Never coming back

Bad service right off the bat don't come unless you wanna get ripped off or waste your time on…read moreexcuse after Excuse not worth it they'll have you on the run around for weeks and won't resolve anything

I'm 78 years old and couldn't figure out why my phone wouldn't ring or ding when I received a…read moretext. So I wore my phone in my bra to "feel" my calls. Enter- Josh. He quickly told me I had it on mute. I felt so stupid and he was so understanding. So compassionate. Thank you, Josh.

My computer is alive after a coffee spill! Thanks Josh and team! Now u don't have to buy a new oneread more

Service was fast and efficient. Isabel was fantastic and I would highly recommend asking for her :)read more

Fast, courteous and professional service. My new iPhone was acting like shit. And the gentlemen…read morethere at the counter, fix it up in no time. Very knowledgeable. I appreciate the courtesy. This is the place to go with your bizarre acting phone.

please don't go to this place They are scammers…read morePlus make you waste so much time in the line

Drove to 3 T Mobile locations in Salinas to return a new iphone I bought that doesnt hold a signal…read moreat all on their crappy network and have called their 800# 4 times to cancel and get my money back but they never send the UPS label like they say and none of their 3 stores here even exist! Unbelievable waste of time dealing with these arses.