Fast, courteous and professional service. My new iPhone was acting like shit. And the gentlemen there at the counter, fix it up in no time. Very knowledgeable. I appreciate the courtesy. This is the place to go with your bizarre acting phone. read more

Bought my phone here with extended warranty. I was having issues with it and took it in. Four people in the store and the only help I got was a phone number to call. They did nothing! Only excuse after excuse about why they can't do this or that. The number was to some Asian country that could barely speak English. The call took an hour due to the language barrier. In the end everything they told me to do failed because they screwed it up! Avoid this store! They absolutely suck and you WILL be screwed. If you need anything! You have been warned! read more

I would give this store zero stars if I could. My elderly father went to this location to have his phone fixed. Not only did they not utilize his phone insurance, they sold him an unneeded, new phone and and a random iPad. He was completely taken advantage of. We have already reported this location to Verizon Corporate. Please do yourself a favor and drive to their North Main location or to their location in Monterey. read more

The staff working were so patient. It was a pretty slow process waiting for our turn- but when it was our turn I was grateful for their methodical attention to detail. I felt confident that the person helping us (Armando, I think was his name) knew what he was doing. read more

ARMANDO DESERVES A 5. The service he provided was excellent. I watched him handle an overcrowded store with grace. He took time and care handling a difficult situation with the person before me whom had been to the store many times with her issues and Armando and the customers grace were a nice to observe in society for a change. The store appeared somewhat picked over and a little disorganized. Verizon should take care to have more employees like Armando. read more

The level of integrity and professionalism by the reps at this site are the worst I have ever seen. You are much better off going to the actual Verizon Store on North Main than to this satellite store. Also, this store is dirty, the are wires hanging from the wall, and the floor needs repair. If I could give zero stars I would. On my first visit I was told I would need to wait 15 minutes for the door to unlock to pick up my phone and when I came back 15 minutes later the door was locked and a taped sign that said out to lunch. It was 5:30 and the store closed at 7. The next time I went in another man got my phone and ended up charging me full price when it was supposed to be free. I took it back the next day and retuned it. The third guy that I dealt with actually helped me. It was a $50 lesson for the return, but it was worth it. Never again. read more

Armando was so very helpful to reinstate my account due to a billing confusion that couldn't be able to be settled by a bot!

I was at the store @ 10am this morning. That's when they were supposed too open. The guy inside refused to open the store up - I waited 10 minutes- then I banged on the door and turned to leave. The employee came out cussing because I banged on the door. What an arrogant and unprofessional employee. I will never go there again read more

Louie helped me transfer service to my new Apple Watch. He was professional, efficient and made it fun. I highly recommend this Verizon office! Linell read more

Steven at the Verizon on S Main is very friendly, professional & super helpful! My son needed to activate an old phone (after losing his new phone... bummer!). We showed up to the Verizon store then they opened on a Saturday morning. Steven was there to help. Took care of us quickly & provided great customer service! read more

I had a similar experience as another Yelper on here. Switched from Sprint to Verizon on Black Friday in November. Asked that my lines be transferred to Verizon and that I could get one of the numbers then switched. I traded in my Sprint phones. The manager there said they took care of everything and I wouldn't need to contact Sprint because it was all taken care of on their end with Verizon. Months go by and I get a call from collections saying that I owe over $600 to Sprint. I pay it thinking it was the remainder on my phones from my Sprint plan. It wasn't. Because months later I got another bill from Sprint and they are saying I owe them another $394. All because the account was not closed like she said it was. She took my Sprint phone as a trade in and left it connected with Sprint. I had no access to it and I used no data...because I didn't have it. So now Sprint is charging me for four months of service and for another couple hundred bucks for the remainder owed on my old phone. I contacted Verizon and they said this retailer is not a corporate Berizon store and they can't help me. It's all pushing off responsibility. If they would have done it right in the first place I wouldn't be out an extra $1000 all because of an employee's lack of knowledge...not just an employee...a manager. This is a nightmare and they didn't help me. Berizon is only giving me a $25 credit for the inconvenience...thanks Verizon...that helps me almost bring my bill owed down to $1000 which was caused by your employee under your company name. read more

I went in yesterday due to a faulty battery recall. It's an Apple issue. Not Verizon So the 2 young men in there were extremely friendly and so helpful. Sinaad went way beyond any customer service expectations!! He suggested exactly what I needed in a case for my IPhone 6. Then I mentioned a device I had purchased to hold my phone in the car. And that I had difficulty installing it. I'm pretty challenged with minor issues. He offered to come out and take a look. I was like. Gosh so nice of you. And accepting his help. He worked diligently to get it attached. Unfortunately we ran into complications. But managed to get the job done!! Not often do we encounter such nice respectful young Men. Thank you Sinaad and Verizon for providing excellent customer service read more

I waited a few days to write my review because of how pissed I was when I actually left the store the other day. I came in when my Father passed away, presented the death certificate and asked that his account be shut down. The gal then told me it wasn't a problem and STATED she did just that. Now, keep in mind...I live out of state. When I managed to go back to California to continue dealing with my Fathers estate, I had bills from Verizon. They never shut the account down. LOVELY! Awesome! Lovin' it. So. I went back into Verizon on Monday, with my documents yet again to have this matter addressed. The gal at the counter proceeded to tell me that they're a retail store, not a corporate store. Sorry. Excuse me? What does that have to do with anything? You sign people up for accounts, sell them expensive phones, accessories up the ying yang, take payments and do authorizations, yet, couldn't give me customer service? Ya see, the gal there told me I need to go all the way to the other side of town to get help since she was "really new and didn't know anything so the corporate store could do my stuff for me". Seriously? Management? What's up with that? Soooo I gotta go across town, deal with more traffic and wait for another unknown amount of time to possibly get some sort of customer service from them? * thumbs up * Obviously, I'm still pissed. I'm very angry that people cannot do their jobs correctly and that their lack of attention & detail effected me while I'm in the midst of dealing with an estate. Who would know there's a difference between their location THERE, which is classified as a retail store, verses the one in North Salinas, which is corporate. What's the difference between them? They both have access to accounts, authorizations and billing information. Don't waste your time coming here. As for the person who left a review about how amazing they are, I find it funny that you only commented for this store and specifically listed employees. Sorry, but I call bull on your review and you're posting on behalf of the store owner since this isn't a corporate location. read more

This Verizon store does have the worst customer service....had a simple purchase and I waited for over 10 minutes without any acknowledgment. Will never go back. Now I will purchase from Amazon. Hate supporting Amazon but their customer service doesn't SUCK!!! read more

I get to the store and was 1 service guy and 1 costumer, when I coming to the store the guy not say anything to me,, pass all ready 16 minutes and the guy not ask me anything, very bad service read more

I spent a couple of hours with an employee named Carlos Z on Saturday afternoon. He told me I still owe $233 on my existing iPhone 8, but that there was a promotion for the IPhone 12 that would allow for a $425 discount on the 12 phone. He was supposed to send my 8 phone back in order to get the discount. He told me that I would continue to pay off that phone monthly and my bill would only go up $15 per month. None of this was in writing and the employee could not explain it very well. I went in the next day and he had not gotten the promotion put on my account. He very much thought he had done it. I told him that he had put my phone back in the bag which surprised me when I got home. The next day I went to bring the phone back. Carlos wasn't there, and Brizna informed me that I could not get the promotion of $425 off if I had not paid off my phone. Carlos had made a mistake. He told me I would continue to pay off the new and the old phone monthly. I told Brozna that I did not want the phone then. She took care of the credit but made me pay $35 restocking fee. I told her I do not believe I should pay that fee cuz the mistakes were on their side and I had wasted at least 3 hours in there. I t was not my fault that they hadn't submitted my phone and told me I had to make the big payment on the old phone all at once. I have been with Verizon for years. As soon as my phone is paid off I will get a new carrier. DONT USE VERIZON read more

This is a bad Verizon. The customer service is horrible. They ignore you for at least 30 mins before someone unprofessional gives you a head nod. I would recommend going to another place. They are not helpful. Update: Thank You Verizon for the response. read more

Shane at this Verizon location is terrific. He is patient, professional and knowledgeable. I recently upgraded to the Apple Iphone 11 Pro and was really pleased with the ease of the transition and all of the options I was afforded. read more

Customer service was terrible, we went in to get my boyfriend a new phone and open a new line, and the man at the counter had proceeded to say we have to talk to another person, when he was just standing there doing nothing. When we told him what we were there for he said to call verizon and file a claim to get a new phone. My boyfriend needed a phone THEN and THERE he needs it for work. We left empty handed and decided to make our way to the Verizon in Northridge mall, I suggest going in there, my boyfriend was able to get a new line and phone in under 30 minutes. Would never return here ever again. Terrible customer service. read more

I recommend going to a different store. I clearly asked if I switched from AT&T with my corporate discount that I avail from my work place will be honored by Verizon, manager replied" yes, I don't see no reason why they won't. Only to find out after signing up with them that it wasn't honored because of the plan that I got which was unlimited. Now I'm tied for 2 years. read more

Thought I could help a local retailer out but got nothing out of it except a higher bill... I ordered a new phone for my daughter - her first phone - should be an exciting experience, right? Was told it would be in tomorrow on Friday, then in on Monday when I went to pick it up on Saturday, then tomorrow on Monday, Tuesday and Wednesday. By the time Thursday came around, I didn't even want to go pick it up but I had already paid for half of it... The fees ended up about $200 more than purchasing directly through Apple store... I was also told that I could pay off the balance of the phone at any time - which also is not true. Verizon applies any additional payment to future bills, so I will be reminded every month for the next 2 years of how bad the service at this store was. Will never go back - go directly to Verizon store instead, not this reseller. read more

Sanad and the whole staff have always been professional and helpful at this Salinas store. I have going to South Salinas store for years. When you walk in even if the are busy, they will do there best to get to your problem. So nice to have a local Verizon store handy and helpful Susan Tucker read more

I love my new phone and was even more happy with the customer service I received while getting it. I hate getting new phones but they made the transition as easy as possible. Everyone here is so well trained and just downright polite. This is my go to Verizon store in town and will continue to be for many years to come. read more

Everyone were so friendly! Got greeted as soon as I opened the door and got helped immediately! Not to mention amazing customer service, I had got help from Sofia, she was very knowledgeable about all the products and was very helpful in picking out the right gift. She was very patient and polite, felt very welcomed from my arrival until I left the store. Astounding work guys! Keep it up and a huge thank you to Sofia for being such an phenomenal helper! read more

Completely satisfied with this place! I waited patiently for the Nexus 6 phone and the staff were right there with me every step of the way! They were super helpful in getting me set up and when my screen protector failed, replaced it right away. Kudos to the store manager, Angie. She is professional, quick to respond and friendly. read more

This has to be the worst Verizon store around. Customer service is non- existant. The people that work there seem to be doing you a favor to just speak to you. They were not interested in checking if I had a manufacture warranty. It took going to Click Away Verizon in Monterey to not only solve our issue but introduced us to first class customer service. Come on South Main have some pride in your job! read more

Thank you so much. My first time tablet. Juan Avalos guided me answered my questions. I am 63 with a flip phone just learned to text. Matter a fact second time trying to send this review. Juan had patience, and helped me alot. I wanted something I could use and research DNA Ancestry. A very good young man. His future is very bright.The kindness and time is much appreiciated. I took cards for my grey bear friends. The team at this store speaks to you, not at you. A person may be a first time buyer Juan and team will guide and help you regardless to fit your needs. I am encouraged, was sort of afraid of the tech world Juan help me cross my chicken line. Always remember reviews good or bad begin with the person givivig them. God gives all of us Grace. Thank you Juan and team. read more

Can't believe anyone would give this Verizon store anything but 5 stars!!! I have been in this store many, many times needing service and sales of various iPhones, Verizon products, and just recently an iPad. Karla, Sofia, and Sanad have been outstanding. Technology can get confusing and frustrating, but nothing has been a problem for the three sales associates to fix for me. They are calm, knowledgeable, and patient when working through any problems. Everything has always been resolved to my complete satisfaction. It is so nice to know that whatever comes up, I can go into the Verizon store and will be treated kindly, and with complete professionalism. Karla, Sofia and Sanad know their products and how keep things working as they should. We are fortunate to have this staff in our Salinas store!! read more

Best customer service in the Salinas/Monterey area. I always come to this location when it is time for an upgrade or if I have any phone issues. Each time I upgrade to a new phone they activate it for me, transfer my contacts and number, apply a glass screen protector and answer all of my questions. Great selection of cases also! read more

Totally not helpful. I have been waiting for a quit a while. Verizon would not take a payment on the phone. Stated i had to come to their store. Walked in and the attendant asked what i was there for. Stated to make a payment then pointed to a machine and walked away. Yes this is what they call service. I am going go another carrier. read more

Husband bought a phone for me as a Christmas gift. Opened box, did not tear sku label. Returned phone before the 30 days and was charged a "restocking fee" of $50.00. I spoke with Verizon from my car and was told restocking is $35.00. They suggested I do not reurn my pnone there...but it was too late. Phone and Wireless said they could not resell my phone because I opened the box. All cords/charger/book was still sealed. They had a very poor attitude and extremely poor custumer service. I have purchased my phone, two phones for my husband and 2 for my Mom there previously. I will no longer do business at that location. Beware of them selling you a phone with features you don;t need or want. I don't text so they said just close the phone and don't use the slide out keyboard! read more