I have always had above average visits to this location, while in KC. I guess today was the exception. It's not like I can boycott the Apple Store, lord knows I've got way too much invested between a family of MacBooks, IPads, countless phones even a watch and apple TV. Maybe the day was long for the manager (I'm assuming she was, I don't know that to be true). But I do expect more when I come in with a $2000 product than " sorry, come back another day". This in itself wouldn't have been half as bad is someone had asked why I was there or what did I need to start with. Just a very quick brush off. Was it because I didn't look like I fit in at this location? Hmm. read more

Apple - Leawood - Computers Near Me - Leawood, Kansas

Outstanding customer service today at the Apple store. I had a corporate return (which can be a pain for them) and they managed it quickly and were extremely helpful. Great staff , great store. read more

I would give it a 1 star but I'm not feeling that rude today. I had a 2:40 appointment and arrived at 2:30. The greeter up front found my name and escorted me to the back where someone would help me around my appointment time. 3:15 rolls around and a girl comes back and asks if I have an appointment. Apparently the guy up front had never checked me in, so I just wasted an hour of my day and wasn't able to get helped since I had to get back to work. read more

Dan Sanford did an excellent job of answering all our questions about buying a new computer and then he offered to try and answer my question that I had originally set up a Genius Bar appointment for. I thought that was excellent customer service because it saved me an additional 45 minute wait and even if he hadn't been able to help me (which he did) just the offer was nice in a place of business that is always super busy. One of my better visits to this location! read more

Always crowded, but yay it is close to me. Standard apple store - lots of stuff laying about to play with. The genius guys who actually probably are just glad they can get a job somewhere that pays money - can be a bit obsequious, (I used that word deliberately - they can read this review and realize what it means) Good automation (they can wave their hands and the purchase is completed), and if you return something they don't glare at you. What else can you ask? read more

I showed up on a Saturday, expecting the worst. I just needed some info on my "vintage" (Apple's term. The thing is like 5 years old and still kicking ass) G4 notebook. The concierge at the door directed me to the right people, who then directed me to the right tech guy. Door-to-door answer time, 15 minutes tops. Way to manage a crowd, and I got in without an appointment. Don't risk that, though, unless you are prepared to be disappointed. Or go to the Roasterie to wait it out :-) read more

Omg the battery replacement for the 6S is a cluster $&@). Made an appointment online for the battery replacement. Came to appointment to find out that is to authorize ordering the battery and had to come back in a week once they got the battery. Two weeks later the battery was finally in the store. Received a call to come in and have the battery replaced and would take 80 minutes and no appointment was necessary. Turned up on a Saturday and now informed it would be 2 hour wait. So waited two hours and came back.....yep you got it still not done. They needed another 30 minutes. Just another frustrating customer service experience. Apple you missed the make on this concept. read more

Wow, apparently the appointment I set to just pick up an iPad was the time that I got to come here to wait 30 minutes

I could spend days in this store. They know how to market their product and I must say...I am a confessed MacBigot. There...I've said it! But it's true. I love my Mac products. See the posted picture of my iPad and iPhone if you don't believe me. I also love the color purple. Not featured is my MacBookAir. One day it might grow up into a MacBookPro. Grin. read more

Apple - Leawood - My love of Mac products and the color called purple collide into the perfect accessories for Mac products. - Computers Near Me - Leawood, Kansas

If everyone was like the David that helped us today (mid- or late-40's gentleman, maybe 5'6" with glasses), apple deserves a 5-star. for good service* This is my first time asking for help from Apple (ever); i came with my mom. While waiting to transfer files between old and new iPhone, i asked David for help. One question led to two, three, four more. David was so easy to talk to and has been so patient and considerate with his service. I hear they try to help 300+ customers with all sorts of nutty situations, every day. Tip? be considerate of this fact when you come seek help from these fellows. you've had a long day? well so have they (: read more

Apple wants people with mental disorders to hurt themselves! My son was recently hospitalized and had a medication change. in his haste to regain some normalcy he tried to open his iPhone. Being unable to recall his passcode at the time was sent to iCloud. Again in his state unable to recall his password apple took it upon themselves to lock his password with no future ability to recover part of his life and some mental stability. I would cation anyone using apple products to not fall victim to this, especially those with medical problems. Also for those of you who think there should be a way to unlock it according to apple there is no way! It is their "security " feature. Which means apple could lock everyone's phones without warning with no recourse! read more

Their customer service phone and in store is really nice!! i felt like they knew exactly what i was thinking and helped me with an upgrade i was thinking about!! read more

Argh... I live in Boston. Pre-pandemic I purchased an iPad for my 86-year-old mother, last year I helped her select an iPhone. FaceTime has been a godsend helping us stay connected. However, she repeatedly entered the wrong code on her phone and disabled it. Getting Apple support for her long distance has been a nightmare!! She finally was able to see someone at the store in Leawood and was told to go home and back up her phone to a computer!!?? She couldn't remember her code, and she is supposed to go home and figure out how to back up her phone!!?? What is wrong with these people!! She is a vulnerable 86-year-old widow whose kids live out of town! I get it, it's a pain to deal with elderly people, and it takes patience. Naturally she didn't complain, but called me and I called AppleCare. They couldn't make an appointment this week for an 86-year-old widow who lives alone and now has no mobile phone!! I was told they would call me back tomorrow to see if they could schedule something. Not helpful. It's a pandemic, I don't want my stepsister in Omaha who works in a hospital driving down or her daughter who was just in Breckenridge partying with her sorority. I'm so angry that Apple Store in Leawood is so happy to blow off little old ladies because they can. I thought people in the Midwest were supposed to be nicer? What total jerks. I love that apple makes it impossible to actually speak to a human at the Leawood store and give them a piece of my mind. Arrrgh. I will not forget this, at this point I am now one of those people who are on a mission to escalate this. read more

I've been a faithful iPhone user for years, but the quality of Apple products and service has gone downhill ever since the iPhone X released. Do a quick google search and you will see many people who have expressed issues with Apple's "true depth" sensor and FaceID, yet Apple refuses to acknowledge that issue and instead forces customers to buy a new device or pay for a repair. I'll pass. read more

This is an update from October where I rated the Apple Store 3 Stars because they were closed (see the picture I uploaded or read the review). Well, they are open and I've been in a few times. Today let me sing the praises of AppleCare+! You may LOVE the AppleCare concept or you may HATE it and there is a chance you could not care less. If you have it and you have an issue it is awesome. Typically if you visit a Genius with an issue they are pretty helpful, most of the time. If you have AppleCare they have your back. Let me tell you how awesome it is. I had purchased an iPhone 4 from eBay for my son to use in school. It doesn't function as a phone, just for apps. It came home one day last week not working. I plugged it into iTunes and it was still alive so I checked the serial number on Apple.com. Well the previous owner was nice enough to buy AppleCare+. So even though I didn't buy this iPhone originally the warranty carried over to me. After $53.00 to use the replacement aspect of AppleCare+ I walked out with a NEW iPhone 4 for my son! Now I've been helped a number of times with different issues on different devices. Always VERY HAPPY with the outcome when AppleCare is involved. A is for Awesome not just Apple! read more

Better have a reservation. Obviously they have ever Apple product you would ever want. I bought a new Apple Watch which I will never live without read more

I have nothing bad to say about this location. I had issues with updating my iOs twice--the first time totally distraught because I had no idea if I had backed up my information and faced the possibility of losing EVERYTHING on my iPad--and had workers from the Genius Bar patiently explain my options and help me through the process without seeming to be frustrated, flustered, or disgusted with my lack of computer knowledge. Sure, it's their job to help out people with the technology issues, but they're also human and can get emotional, but the point is they don't. If anything, they came across as empathetic, especially when I was freaking out. I don't have much other experience with this store--which is a good thing. I didn't feel like they were peddling product, and the few times I have bought accessories there I felt like they weren't trying to convince me to buy something that I didn't need. All-in-all, a friendly, helpful Apple store in the KC area, which is much appreciated. PS That being said, I'd prefer to not seek help from the Genius Bar for updating issues again. Don't ever, ever, ever, ever, update your iOs, and if you ever catch me considering to do that again please slap my iPad out of my hands before I do it. read more

Don't bother going, Apple stores are always too busy, not enough staff, you always need an appointment for the smallest question, not to mention the multiple security guards out front to make sure you are wearing a mask in a county that doesn't require it. I'm trying to spend a lot money and I'm about done with Apple - nothing like dropping a ton of cash and feeling like a nuisance because I should have made an appointment to ask a simple question. Solution - Apple has billions in cash, hire more people for your stores, after the literal thousands I have spent over the years, along with others to make Apple one of the richest companies in the world, i shouldn't be made to feel like I did when I come into your store to ask a simple upgrade question (no I don't want to make an appointment and wait another 30 minutes while I watch employees in the store stand around and talk to each other) - do better Apple. read more

Geese was quite helpful throughout our visit to the Apple Store. He was able to quickly answer questions about products like the iPhone 11 and Air Pods Pro. He also walked us through the installation process on our newly purchased iPhone 11 and he even facilitated a "test drive" of the Air Pods Pro even though they were sold out of this particular product. Thanks Geese! read more

One of the worst experiences I've had in a retail store in a very long time. The employee who was working on my laptop was not only very rude, but sarcastic and dismissive. I told him I was very nervous about my laptop potentially being shot to which he rudely replied, "I don't know why you're so nervous, it's just a material item. You should just get a new one." I told him that as a student this was not in my budget at the moment as student loans and other expenses were piling up....he told me "you already have student debt which you will be paying off for the rest of your life anyway, another $1000 won't make a difference," (mind you, this is an exact quote). I took a family member with me so she was a witness to this as well. There were many other moments where he said inappropriate and rude things to and about me. He went to the back for a moment and when he returned he asked while rolling his eyes, "Have you stopped shaking yet?" This experience has almost completely turned me off from ever returning to this location again. read more

Drove from another town to Apple store yesterday. Phone would not share. My tech said test bad but he didn't know why which part. I shared a tech. Had me call Apple I Care then disappeared and left me hanging. When he came back the rudest manager ever Tara said " we are all good here". Who's good??? Don't speak for me. Threaten to call police on me . Empty computer in front of my. I got on ordered a new phone and lots of insurance and basically drove to an understaffed undereducated Apple store with a big old rude manager and ended up helping myself. Dear God give us a new store closer with educated staff and courteous people!!!!! read more

Came in to get my iPhone XR repaired. The camera wasn't working. Didn't have an appointment and was seen by a tech within 20 minutes. They took my info and phone and attempted to repair it but putting in a new camera didn't work. So they switched out mine with a brand new phone. The had me in and out in about an hour. Employees were knowledgeable and everyone in the store seemed happy with their service. Parking was easy. Highly recommend this Apple Store over any other in the KC area. read more

Made an appointment to get my phone screen fixed, it was expensive but basically had a new phone afterwards. I also had my laptop fixed a couple years ago. Both were professionally done and by nice people. The quality of standard for the workers is very high. Only complaints are the prices, it costs $150 to get my iPhone 6s screen replaced. FYI, go online and make an appointment before you even go in to diagnose your problem. If you want to buy something go online and make an appointment so they have time set aside for you when you go in. Because the walk in times suck and you'll be waiting a week for service. Online appointments are very easy to do. read more

Benny was insanely helpful! I put my name in and quickly I received help! I brought it my old computer and he was able to help me make meaningful and important decisions regarding my new MacBook. He took his time to explain (and re-explain to my mom) all of the important features and difference between models. He ultimately helped me select the perfect MacBook without attempting to sell me on silly features that weren't important to me. read more

To be fair, I adore Apple products in spite of the fact that I'm a self-employed IT guy that works from home on a PC. But my phone and laptop, those are Apple, and--are you ready for this--the back end on the laptop is Linux. This is the point where you swoon. Go ahead. I'm watching. Oh sure, you didn't know the camera on your computer works both ways even when off??? My laptop allows me to do unimaginable technical tricks all whilst sucking on fine espressos, or with a single malt whisky late at night on my black screen, lines of strange code and programming language streaming by while I hack into the web sites of foreign governments, all the while stealing secrets for the CIA. OK, not really, I run a music web site for a living. I'm on Facebook, too. And Twitter. So imagine my sadness at arriving here last night as the result of my precious Macintosh Air being stolen (or so I thought), only to find out they've discontinued the diminutive 11" screen, so small and out of favor but which fit so nicely in my backpack when traveling, and looked so hip sitting next to a latte. Oh no, don't show me the $1,399 new MacBook in a variety of hipster colors. No.... don't I pleaded. Five minutes later I'm walking out of the store with one. Wife texts 2 minutes later when I'm still in the parking lot, "found your laptop," The story where it was for four days is very good but you'll be spared... make something up, you'll enjoy the review even more. Back in the store I enter, five minutes after leaving, my sales guy, Émile, precious, loved him, looks mildly perplexed. I explain, show him the text. We laugh, he reverses the charge and I leave even happier. So maybe it's the service, maybe it's the people, but mostly it's because Apple products are computers on crack. They make things that make being a computer geek fun. Love you, Apple. Just wish I wouldn't have sold the 100 shares of your stock I owned in 1993 but sold when they hit 75 cents a share. Sigh... read more

Terrible passive aggressive customer service. Although an apple advisor scheduled me on the phone, I get there and they say I am not schedule. The apple advisor on the phone said it should take 5 min but the person in charged acted very impolitely. I got it as a Christmas gift and 5 mins would have not hurt anybody. Now I won't have anything to gift my mother for xmas until two days later. Thanks read more

Came in to purchase my iPhone 3GS and my wife's 3G. Was in and out with phones activated within 20 minutes. Not to mention, this location is WAY LESS STRESSFUL from the plaza location. Everyone here actually has the time to explain things and not rush you a sales pitch. read more

I came in around 5:45pm to pick up an ONLINE order. Some lanky, tall, blonde hair guy named Sean/Shawn scanned my QR code from my email, told me he informed the system and the employees that I'm here to pick up my order, and told me to wait at a table as they should bring out my $5000 laptop out to me "soon". Obviously that didn't happen. I waited nearly an hour and a half for a simple online order to be brought out to me, which should theoretically only take a couple minutes. I wish I was exaggerating on my time waiting but I'm not. I was still in the store by the time the store was nearly closed. There was literally enough time for my girlfriend to leave, shop at another store blocks away, and come back. Eventually another worker named Nate checked in with us and checked our order and stated that the system was NEVER notified that we were even there to pick up the laptop. Contrary to what Sean/Shawn told us. Several minutes after that Marvin returns from the back room and hands me my laptop. Nate and Marvin, thank you. Sean/Shawn, get a different job. Customer service isn't for you. read more

This store pretty obviously needs to either 1)become more efficient or 2) hire more people. If you walk in and want to buy a phone, someone will be with you within 5-10 minutes. However, if you come in with your product with insurance that broke because of how it was made, it'll take them 4 days to even talk to you. It is ridiculous that after spending $100-$1000+ on a product, this store no longer cares about keeping you satisfied. I know they are "super busy" (because everyone's Apple products are constantly breaking, hmm, wonder why) but in seeing this they need to accommodate with more help. read more

I made an appoint with the Leawood KS Apple store for the genius bar for my Iphone. The appt was for 150 pm I had to wait close to 45 min for someone to see me. I discussed this with the manager and she told me to write this complaint. So here is what I suggest your email says 150 pm not one hour later or less. If you have a back up than dont have so many people scheduled on the weekend. 2. Have some blocked dates so you can deal with overflow. 3. Triage people prior maybe some will be 10 min others will be 30 min. 4. Tell people that it really is not a reservation. I had my child waiting for me at home. I really think you do disservice to your customer to have them make an appt but you do not stand by that appt. read more

Excelent costumer service and the store has a wide variety of products, I had problems paying and the staff waited for me without problems until I could buy my product, I highly recommend this store! read more

I was in from St. Louis on a Friday afternoon and forgot my MacBook Air power cord. With work that could not wait, I begrudgingly found the nearest Apple Store to go drop $86 on a CORD! My boyfriend joked for that price I might as well just buy a new computer. I half considered it. The store in Leawood was only 16 minutes from the hotel. Not bad, I thought. I went in and was helped immediately. The store was immaculate. The people were quick and helpful. I showed him my laptop. I brought my trusty 4 year old MacBook Air 13 in with me, showed the guy the machine and said, "I need a power cord for this model." Pretty simple, right? I thought so too. He was back with the comically overpriced cord in no time flat, and I was out the door. Relieved, but glad the bank account fleecing was over, I arrived back to the hotel to knock out some work. I open the package, only to find he sold me the wrong cord and I was SOL for the evening. You had one job, buddy! One job! Genius shmenius! Back to this Apple Store I go. My biggest fear is they will tell me they no longer make the cord I need, and I'll have to buy a new Mac. Oh darn. And so continues my love-hate relationship with Apple. It's like when an abused girlfriend keeps defending her abuser, and always, always goes back to him. *disclaimer: I did not just compare my relationship with Apple to domestic violence. I love you like no one else, Apple! Come back to me, baby! read more

On Tuesday, June 30, 2020 I had a set appointment for technical support at the Apple store in Leawood, Ks. The Technical and repair service was excellent. However, the customer service by the Store Manager, Eric himself was very dissatisfying. I am a Caucasian woman with a 6 year old biracial daughter. Both my daughter and I were wearing the proper masks and following proper guidelines. However, Eric approached us multiple times "regarding covid-19 rules". I soon felt victimized and singled out. Only after I noticed he was not approaching any other customers to enforce the same guidelines and rules who were obviously not following. He disrespectfully told my daughter her mask was not on her face fully. Although, she was not running around the store and was appropriately sitting in a chair at the desk with her head down. Now mind you there is also a lady who was cleaning the desks/chairs as customers left. I then noticed a Caucasian woman and child in the store whose child was over the age of 3, was not wearing a mask at all and was also running around the store touching multiple furniture. He only addressed the lady AFTER I made it aware that he was only approaching and enforcing the rules with me and NOT other customers that were obviously and admittingly not following proper guidelines and rules. I felt very victimized and disrespected from the store manager, Eric himself. He would be in random areas of the store but took the time, multiple times to approach me my daughter and only to address unjustified rules that I was obviously abiding unlike other customers that were only approached AFTER I mentioned the dissatisfaction I felt. I have never experienced this treatment and I hope it doesn't happen again with me or any other customer. It was embarrassing and very uncomfortable. I believe this issue is very important and needs to be addressed accordingly. If this issues is not addressed and taken seriously I will take further appropriate action. read more

Me and The Dame walked into the joint, laptops under our arms, coffee in our mitts, ready to be told how we'd screwed the pooches of our respective machines. Luckily, we made an appointment for just such a scolding. But since we're chronically prompt, courteous, and ahead of schedule ALWAYS, we had some time to kill, so The Dame bought an iPhone. And that was that. Once we got up to the counter, I pulled out both machines and began my little story. "Look, they were working just fine, and then this one's Finder craps out and this one can't keep a charge. Corrupt OS? Definitely dead battery." The response was simple enough: "That one's got a bad battery, here's a new one for $150. This one just needs a reconfigure of the blah blah blah and the whoosits with the hey-now." And that was that. I forgot to mention I NEVER go to the Apple Store. It's totally a last resort, since I do know a thingertwo over the past two decades of using your machinery. Not that I'm a gearhead, but I do know enough gearheads that I can find out about any severe problems and fix them with enough guidance from my very patient friends in the tech industry. Hell, to The Dame, I'm the one that looks like a Genius! That said, I do appreciate having this place there when I need it (like, this very instance), and they were super cool, courteous, and spot on with their help. And, they seemed to know we weren't your average customer that "Just can't seem to find where I put all my Dave Matthews albums on this thing!" Keep it rockin', Apple Store. We'll be back when I've exhausted all other resources or couldn't find the parts cheaper someplace else. Your employees are just fine with me not clogging up their Genius Bar with my questions, anyhow. And that was that. read more

The antenna on my IPhone 5 was defective. Since I did not purchase Apple Care+, I had to spend three hundred dollars ($300.00) for a "swap-out" phone. I only had the phone for one and one-half (1 1/2) years and thought Apple would back their product. Chris, the manager at the Leawood store said NO. This phone should have lasted longer than one and one-half (1 1/2) years. An antenna to a cell phone is like a transmission to an automobile. I should not have to buy insurance to protect against Apple's manufacturing or design errors. read more

I was ready to drop my CASH and pick up the new ipad pro and leave. what more can I say? I am like "take my money" and I will be happy to leave type of customer. but I had to wait almost 2hours for them to trade in my old iPad and dealing with an issue about barclaycreidit card that three of the employees had to be called for. What kind of bad business model this is? Can't handle a customer who'd like to purchase the item even before walk in to the door? with a platoon of over 15 employees? running around the store with the stupid iPad-mini with having the helpless look on, this is not what Steve Jobs would design the company that once revolutionized the cellular world. if he is still alive, you guys are all get fired. U guys need to fucking wake up and do ur job properly. the great Apple is gone RIP read more

Kevin said it, I'll just reiterate it. Set up an appointment this morning to talk to a Genius about the inoperable power button on my iPod Touch. Came in at 10:15, was out by 10:20, with a new, replacement iPod in hand. Service was impeccable, friendly and efficient. Points for Apple, and points for this location. I've been to a lot of Apple Store locations in a lot of cities, and this is one of my favorites. The place is very, very roomy (especially compared to the aggravatingly teensy Plaza locale), and the extra space seems to make everyone--both employees and patrons--a lot more laid back and happy. Always a great experience here. If you're waffling between this store and the Plaza location, don't hesitate. read more

Disappointing waste of time at apple again today. They have become tough to work with. Refused to replace my iPhone battery because I'd had the screen repaired previously outside of apple. So I wasted 2 hrs of my time to be denied service because they chose not to work on my phone because i don't play the apple service game w extended warranties. New onsite services are becoming easier and less time consuming to use. Why pay high prices to be held captive by apple and spend hrs waiting in line to overpay? Your stock price is struggling because of your model. Be careful how hard you push. No company is ill replaceable! Food for thought... read more

I'm so done with is place. Each experience seems to get slower and worse. I'll be doing all my purchasing online now. It's worth a small shipping fee to avoid the hassle and incompetent-ness of this location. The worst was today's visit - I just wanted a headphone splitter for my iPad so my fiancé and I could watch movies on flights. Easy enough...until you try to checkout. In my last review, I mentioned how checking out here is the most frustrating thing ever. Today, it was worse. Apparently, they have a new checkout app where you can check yourself out. We didn't know this, and brought our product up to an associate to pay, since there is no central pay station (which still ticks me off). He told us all the sales people were in a meeting (!!!) and we'd have to check ourselves out. Problem is, you need an iPhone 4S to do this. Luckily my fiancé had one, so she downloaded the app which took 2 minutes. Then she had to log in, scan the product, and bring up the total. When she went to pay (which charges to your iTunes account apparently), it kept saying there was a server issue. We were both starting to get pissed, all the while the guy was just standing next to us. I finally told my fiancé "the hell with it, let's go home and buy it online if they can't help us here". Suddenly, the guy had a payment device and was able to take my card, swipe it, and sent me a receipt like a normal Apple Store purchase. Seriously, was this guy that lazy that he had this device the whole time and just told us to go through the pain of the app when it took 5x as long as his simply swiping my credit card?? Seriously, Apple, I know you're trying to be cool and high tech, I get it...but you've turned your stores in to a unreliable, frustrating, inefficient moron-zone. I'll do my best to avoid ever stepping inside another Apple Store anywhere. read more

Now that I'm a Yelp employee, I try and not use the word "clusterf***", but that's typically what I imagine when I think of going to an Apple Store. However, on my last visit I was out in Leawood and visited this location for the first time. And let me tell you, the experience was the opposite of a CF, which for an apple store is very impressive, indeed! Like a dummy I dropped my iPhone, and shattered the back glass. This simply WOULD NOT DO and I drove straight to the closest location, ready to give them my left hand or whatever it costs to repair Apple devices. Also I was annoyed b/c I figured this meant I would have to miss upcoming meetings. None of this happened. But let's stop praising The Apple Store for not sucking, let's talk about how they were awesome! I go in, and the place is packed. Within seconds I have somebody come up and ask me how I'm doing. I simply show them my phone, holding back the tears, and he directs me to somebody else, who I guess is the Genius scheduler? She says they have no regular openings until the next day, but to hold on and she'd check for cancellations. What do you know, there was one in 30 minutes! I grab a coffee next door, come back and a friendly man takes away my baby, promising to put him back together again. In the meantime, i decide to play with an iPad Mini, and another associate and I have an in-depth conversation. I want to see a couple of apps and how they work on the Mini, and she logs into her PERSONAL Apple account so that we can download them. This whole time I have been incredibly upfront that I wasn't going to buy one b/c I was holding out hope on getting one as a gift. This didn't matter to her one bit, she just wanted to talk shop, and I was happy to oblige. That is, until my phone doctor came out. My iPhone was good as new! As I cradled it and promised to be a better, more attentive parent, he rang me up. Because I got Apple Care, it was like $30! SO AWESOME! I get to keep my hand. Everybody was fast, friendly, knowledgeable and just cool. This store has the whole Apple experience down to a science, something that has been lacking in other locations. Good job. Good job, indeed! read more