I want to give the Apple Store team an 11/10 for my visit today. I accidentally parked at the opposite end of the mall and ended up running across the entire place to make my appointment. I arrived overheated and absolutely drenched in sweat, and everyone was incredibly kind, patient, and welcoming. They let me cool off, use the restroom, helped me with my AirPods Max service, and even moved my second appointment up significantly. Nobody made me feel rushed or embarrassed. They were simply wonderful. This was some of the best customer service I've had anywhere, and I want the store and the employees who helped me to get full credit for it. Please pass along my sincere thanks. I want to give the Apple Store team an 11/10 for my visit today. I accidentally parked at the opposite end of the mall and ended up running across the entire place to make my appointment. I arrived overheated and absolutely drenched in sweat, and everyone was incredibly kind, patient, and welcoming. They let me cool off, use the restroom, helped me with my AirPods Max service, and even moved my second appointment up significantly. Nobody made me feel rushed or embarrassed. They were simply wonderful. This was some of the best customer service I've had anywhere, and I want the store and the employees who helped me to get full credit for it. Please pass along my sincere thanks. read more

Apple Old Orchard - Apple Logo and the ceiling of the Apple Store. - Computers Near Me - Skokie, Illinois

Calvin is amazing so knowledgeable and kind. Hooked me up with AirPods Pro. I highly recommend him. He was great. read more

Apple Old Orchard - Love Apple - Computers Near Me - Skokie, Illinois

We purchased a new I-Phone from here because the Woodfield store did not have the color our daughter wanted. The entire process was quick and efficient. We walked in and immediately were greeted and assigned an apple team member to assist us. Since we had already selected the model the entire process took under 15 minutes. This store is designed like all other Apple stores , possibly a bit smaller than other Apple stores, but it met our needs. read more

*** Zero Stars*** My son and I had a Genius Bar appointment for 5:00. After listening to a few of the Genius Bar employees talking about personal stuff, complaining, and goofing off, we were finally helped by Nicole. Nicole knew her stuff but was distracted by helping her coworkers switch work schedules, etc. Nicole started to help with my son's IPad and we waited and waited and waited. No sign of Nicole. I asked Juliana to find Nicole and she replied, "Nicole left for the day." My son and I had been sitting at the Genius Bar for at least 20 minutes only to find out the person who was helping us had left the store. Crazy. I also wanted to buy an IPad and couldn't get anyone to help me. Very poor customer service, hectic environment, irresponsible staff. read more

Cool place to check out all the different iPads and other devices in person before buying what you need online. Browsing at a place like this a lot better than guessing from online details. Some staff seemed busy and others definitely didn't want to be working the day I visited, nothing they did made me want to buy directly from them if the tech is all available elsewhere anyway. read more

After losing access to all of my information, Apple was my savior. Nearly everyone I encountered here for the past week was helpful, professional, knowledgeable and friendly. I'll admit I had to talk to a few different people and although some weren't my favorite, none of them were really the worst. Shout out to Ray, Robert and Varcus. Also Alex was helpful checking me in. After a dreaded 7 days of temporary lock out, I was finally able to get back access to my cloud. I honestly would have been SOL if it weren't for the boys. Thanks y'all, you really put some faith back into humanity. read more

Returned for an issue with my phone. After waiting for an hour, they told me to call a tech support number. Pointless to come here.

Staff was very helpful and addressed our issue right away. Everyone was kind and very knowledgeable. The location is a good size and not overwhelming like some locations. I recommend! read more

Worst Apple Store! They made me wait an hour for my MacBook Air. I supposed to buy some three other stuff, but the long wait made me cranky and want to leave right away. Thanks, you gain one of your loyal customers! read more

I had a hiccup with my new Apple iPhone 16 ProMax, and set up a genius appointment last night. Leon, the Genius who assisted me, was incredible. He was thorough, he was patient, he walked me step by step through what needed to be done. As a 40 year retail veteran, I was super impressed by the level of service and attention to detail. Bravo! read more

First of all, why do customers make "Genius" Bar appointments, only to have to wait an unknown amount of time for their actual appointment? Second, why does this place drip with corporatism? I've never once felt like more than a measly customer upon leaving this place. As opposed to my experience at different Apple stores, particularly one in Northbrook, Illinois and another in Boston. My third grip is with Apple itself. But because this store location seems to represent them glowingly. I'll leave this here. How dare you cell $500 headphones that continue to have known battery issues?!? After buying my headphones at the end of 2023 I had to take them to this store, where they were sent out and the battery was replaced at a third-party repair center. Now, not even a year after that, the battery issue has returned and is worse. I'm told that I'll have to pay $80 for a new battery, if that's the issue and if it's something greater than that, I'll be quoted an updated repair fee. None of this sounds or feels right to me. read more

With all due respect and empathy for how hard the manager's job must be, she definitely over-promised and under-delivered regarding the time it would take for someone to see me. . . and she showed little to no empathy and offered crumbs for solutions to my issues. Independent of her tho, the technician talked to his team and created a work-around that was rad and generous -- made me feel like my precious time and experience was seen and honored. That's the Apple I know and love. The manager could have executed (or at least thought to begin work on this solution) 40 minutes prior. But it was all, eh... maybe... probably not vibes from her while she occupied herself not with the managerial duty of making each customer feel seen, but with the more general overseeing of all the workings of the store displayed on her ipad. Maybe I just caught her on a bad day, but dude. This is Apple. A company built on supreme skill in, and, more importantly, natural passion in finding a solution for the customer. We had already run tests on these same airpods -- just do the replacement in store and call it a day. No? Well. Thank goodness for the young kid technician who didn't want to leave me with broken airpods and a task of sitting on hold with Apple after dropping money for apple care every month and being told that this genius-bar pair could be within 90 days if something went wrong. Thanks for keeping the Apple ethos and legacy alive my friend. If it wasn't for the disappointment with the manager (look im not trying to throw anyone under the bus. I'm just expressing my frustration) I would easily give this place 4 stars. read more

I thought I had broken my phone with no way to fix it, and I need it for work. My husband tried looking up online how to fix the problem and could not find any information that helped. He called the Apple Store phone number and got nothing but AI bots who were no help. We walked into the old Orchard store. An employee saw me - likely looking panicked. He motioned me over. I showed him my phone and he fixed it immediately. I gave the employee a hug. The Apple Store really needs to give him a raise. read more

I like this store overall, and TBH I'm surprised they don't have a better star rating on here! On my most recent visit, I stopped in for a repair service. The associate who helped me was nice, quick, and helpful. The manager didn't seem particularly eager to make it a better experience, but it is what it is. I've also found wait times are relatively slow if you have an appointment, so make a genius bar appointment before coming if you're here for a repair or issue! Also, the easiest way to get to the store (since it's "in" the outdoor mall) -- I recommend parking in the garage near Nordstrom! Then you just go through Nordstrom and Apple is just a couple shops down. read more

horrible employees rude customer service, yelling screaming and causing scenes worst location please terminate MICHELLE and ROB I feel violated of how they treated me and my kids. apple does not deserve employees like this and "managers or geniuses" that have no clue what they are doing they erased my iPad without giving me any knowledge saying that they had already "told" me they Weren't responsible for my data however they ERASED it all without my permission then proceeded to lie and say it wont turn on and it's stuck so I dont find out I took my iPad home and easily got it to turn on found out he erased it, I am taking this matter far this isnt a small deal. read more

HORRIBLE customer service. I had an appointment and waited an HOUR for my appointment to be told it by an employee who acted like an entitled Kardashian, tell me it would be $99 to fix the back glass on my phone (Apple says it's $29 https://www.apple.com/legal/applecare/fees-deductibles/) - the same price as replacing it entirely. When I spoke with Ezra, the "lead" when I asked for a manager - he was equally as rude, dismissive, and might as well have told me to go fuck myself. Save your time and money and don't buy Apple! Or at least don't bother with this store. read more

I came to replace my fourth MacBook with the new MB pro with the M4 chip. I usually have outstanding service and experience with Apple. So expected the same. The purchase process went okay. I brought my old laptop so that the data and apps could be migrated. The tech guy was out so I had to leave it. they took down my information and unknown to me he had mistyped my phone number. They told me it would be ready the next day. The next day I waited for the notice it was ready but it never came. I called but got directed to the self service which didn't work. So I waited to the following day and finally called and found the way to talk with a real person. They said it had been ready the prior day. When I told them I never was notified. she discovered that they had the wrong number. I picked up the laptop that day and brought it home. When I tried to use the MB, I realized that none of the data had been transferred. SO I called back again and they told me I had to go to the genius bar the next day to have them do the migration. I went in and after waiting a bit the tech guy opened up my prior ticket and told me that they had run into an issue migrating it and couldn't. The note was to notify me about the problem when I picked it up which they had not done. They apologized whatever that was worth. He looked at the old laptop and then told me to use the TimeMachine backup that seemed to have run fine. So I did that finally and got it working. I could have saved myself a trip had the guy told me the issue when I picked up the MB in the first place. The staff use to care about you at Apple Stores. That's all gone from what I experienced. they are more like a big box store. They no longer have that customer service differentiation sadly. read more

Friday 4.10.2026 - My son and I went to this store to purchase a case for his iphone17. The sales man was so rude he literally took off and clearly did not want to be bothered with us. Black folks still getting shafted. Very disappointing. My son is 11 he noticed the same behavior and asked me why the spanish employee didn't want to be bothered?? read more

Had a Genius Bar reservation and waited for 30 minutes before someone came over to me who wasn't even going to be my technician. No apology or concern for me sitting there like a lemon for that long. In the meantime I self-solved by asking AI for help. read more

So difficult to be in this store! Nice people but if You like me know zero about technology you will be lost! read more

Apple Old Orchard - Computers Near Me - Skokie, Illinois

Went in without an appointment to get my iPhone 11 Pro battery replaced. Everything was so smooth. A lovely person got me checked in. Chris helped me make sure my phone was backed up, ran some diagnostics, and gave me a few laughs. They said it would take about an hour and it did. My only complaint (which is why I didn't give a five star fairing) about the experience is that as soon as I walked in there was an overwhelmingly strong smell of cologne. It was strong enough to make me gag and I left with a headache. I asked if that was the Apple Store scent and I was told that was an employees cologne. Management should speak to the person showering in cologne. There are many people who, like myself, get headaches (or worse) from strong smells. And there is no reason that the smell of one persons cologne should encompass the entire store. Be considerate of other people. My phones working great. I won't be returning to this store, however. read more

We were trying to make an appointment but you cannot contact the store directly. You cannot make an appointment instore for technical support. No matter how hard you try, you will be assisted by AI and being persistent a representative will help you. AI sent a link and you have to choose options but at the end they will give you literature to read and help yourselves. Finally we were taken by a rep and I said that we need to make an appointment. I told her we have tried everything as per the literature that iphone guides us through and what AI sent ys which is the same stuff. But she said that she would like to try. She was so slow that I could tell she is just reading through the literature. At every step she was making us wait on hold and come back. Finally after 20 min she decided to make an appointment for us. But that was another experience as she took another min to make appointment. When asked what is taking so long, she said that there is process we have to go through. Technically apple has made extremely difficult to make appointments with them. She helped us make an appointment two hours out. Had appointment at 2:40pm. We checked in there at 2:35pm but none of the rep took us until 2:50pm He erased our apple watch and put our watch on charging and said he will be back. After erasing things were easy and I just followed the steps as they were guided by literature and we did it ourselves. Guy never came back as he was attending someone else and we just left the place. The place is very busy and they do no have enough employees to help people. Apple is making products to make money but is not caring about customer support anymore. read more

Apple Old Orchard - Computers Near Me - Skokie, Illinois

Have a genious who is helpful. She wanted to go on break so she told me that the information could not populate until I was by my home computer. She said a manager would help me and left for break! Got home to find out this was BS! read more

This is a very convenient and staff are so friendly and warm I love that you can be you and kid around with them I felt really welcomed and at home keep up the absolute great job guys and gals read more

Apple Old Orchard - Computers Near Me - Skokie, Illinois

A busy store but the wait was short and I was attended to easily. Quick in and out to get a new charger for my "vintage" laptop. read more

Apple Old Orchard - Computers Near Me - Skokie, Illinois

Excellent service. The Geniuses are well trained and very patient. We always solve our Apple problems there.

this is the worst store that I have ever been in. They only care about selling you don't allow trade-ins while they're still active or to give you a discount. Let's say on another product and seemingly when you leave reviews on their website if they're not they just take them down so that everyone thinks that apple is the best thing in the world so please advertise and figure out a way to shut apple down they are the worst in the world at customer service and they should go bankrupt read more

I just walked out of the Apple Store at Old Orchard in Skokie, Illinois after experiencing the worst customer service I've ever encountered at an Apple location. I had a scheduled appointment and waited over 20 minutes past my appointment time. No one checked in with me or acknowledged the delay. I asked several employees for a manager--no one came. I then asked specifically for the store manager, and again, no one showed up. I asked for the store manager's name and was told they couldn't provide it. Only after stating that they are legally required to share the name of the store manager, did anyone acknowledge my request--and still, I never got an answer. The staff was unhelpful, dismissive, and completely lacking in professionalism. For a company that charges a premium for its products and services, this level of treatment is unacceptable. The store appears to be severely mismanaged, and I believe it warrants an internal investigation and a complete overhaul of its customer service standards. Apple customers deserve better. read more

10/18/20 - 5 Stars for a 5 star company. I walked into Old Orchard to go to the Apple Store and it was gone? WTH in its place was an Amazon 4-Star Store. I was shocked Amazon is huge but displacing an Apple Store is treasonous in my eyes. I checked out the new amazon store only to find Apple moved on its on accord and has busy renovating a beautiful new space a few doors to the south. Like only Apple they built a new store bigger and better then the old one. Because of Covid & limitations on the number of people that can go into the store there was a canopy outside w/a line of people waiting to go inside. I really had no reason to go in except curiosity, but the new store is beautifully designed (of course would you expect anything else from Apple). There is an enormous big screen that covers the entire wall behind the Genius Bar along w/the beautiful bleached wood display desks w/Apple products, computers, ipads, iPhones and accessories. I will be back in the near future to check it out. They take the normal Covid safety precautions scanning your temperature, making sure you have on a mask & limiting the number of people into the space. read more

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Best.

I stopped in there regarding what I thought was a cracked screen on my cell phone. They couldn't have been nicer and more efficient and to top it off it was my screen saver that was damaged and not the actual screen. No appointment , just needing to get something fixed. Thanks guys for taking great care of me. Much appreciated read more

Everything seemed completely fine with the purchase/upgrade of my iphone and watch. That is until I got home and found that although i was assured my phone had updated (I have it set to back up to the cloud, and it was backed up just today), it had not. My primary email account? Nowhere. No mailbox, no mail. So, now my old phone has been erased, and I'm stuck having to figure out how to get my email connected to this new phone. SUPER ANNOYING. What's almost more annoying is I can't call the store to speak with the guy who (allegedly) transferred everything from my old phone to this new one. They're like the Wizard of Oz at Apple, hiding so we can't speak to them. If I could have called and maybe got my situation resolved, maybe this review would have been a little nicer. I'm so frustrated. read more

The environment at this store is chaotic and disorganized. The manager is rude, nasty, and does not value her customers' business. I purchased a new iPhone there yesterday, and somehow in the chaos one of the employees picked up my screen protector which was a high end blue-light blocking device that cost me more than $50, and threw it in the garbage. They had required me to remove the screen protector, at which time I made it clear that I wanted to keep it to use on my new iPhone, even with the understanding that it was slightly smaller than the new screen. When I discovered it was gone and after they told me what had happened, I asked them to either find and return it, or replace it with another screen protector (obviously not the same high end type which I had purchased from Ocushield, but any used or new screen protector that they had in the store). The manager claimed she went through the garbage, but that the garbage "must have already been taken out." She flatly refused to consider replacing my property that was taken by one of her employees. She even tried to change her story, now saying it could have been taken by another customer. She finally told me to "call customer service". I did that, and they told me to talk to the store. So bouncing the customer back and forth is clearly a tactic used by Apple so they never have to take responsibility for anything. I spoke to customer service again, and they said they can't do anything now, but will call me on Monday and try to help. I've always had good experiences at other Apple stores, and never been treated with this type of disrespect. I will not purchase from this store again, and after 18 years of iPhones, I'm considering returning this new phone and switching to an android. read more

This store is always packed but the wait time wasn't bad because as soon as I entered the door a sales associate approached me. (I got lucky) s/o to Alejandro! But generally speaking, all the staff here are friendly, and they were very knowledgeable of the product one of them even demonstrated the new Apple AI features... Which was very interesting! I went there with a vague idea of what I wanted to get as I was unsure on what to get but in the end, I went out with a shiny new iPhone! Overall, I'm satisfied with my purchase experience. read more

Zero stars would be given if possible. This was a simple problem that could have been resolved so easily. Unfortunately they click and hiss and have audio dropouts. I immediately called Apple online support who told me that they would go through some troubleshooting With me. We did so. The problem still existed so he told me to bring the pods into the old Orchard store where they would be exchanged or returned. i even explained again That the air AirPods were a gift I didn't have a receipt and I didn't know where he she purchased them. He said not a problem Apple stands behind their products and that I would be able to exchange them without a problem but I would need to set up an appointment. He told me that airpod pro have had so many issues that there is a service program for them that admits that they are defective (link attached): https://support.apple.com/airpods-pro-service-program-sound-issues Once at the store I explained my problem to staff and shared my screenshots with them regarding Apple tech support telling me to exchange them at the store. The tech guy said that there is a huge volume of defective headphones still being produced now that have the same issues, and that he would run some tests. He said that regardless of the tests if the problem still exists that the exchange/return would happen. He said he felt bad for me because this happens so often. I was covered. He said. The story changed 40 minutes later when I was told no exchange would be possible. He changed his story he said that the headphones passed the diagnostic tests. He sent me packing. I went outside where it was quiet and test them out again. The problem still existed. I went back into the store where I was met with more rude attitude from the manager. Essentially telling me that this issue was not their problem I spoke with the manager some more, who didn't seem to understand my issue, nor was she willing to hear me out. I tried to show her screenshots of what I was told by tech-support, but she did not even want to see them. She basically told me what their policy was and that I was on my own. She even began to argue with me about how long I waited before understanding the issue. Apple online tech support even made the appointment for me. She insisted I was wrong. Who does that? I am nowhere with this problem. I feel like crap, I feel like I was treated like crap and given miss information across-the-board. Thanks, Simple problem could've been relieved easily, it wasn't so now you will receive my review. Nobody over there seems to care anyway. Now I sit here talking to Apple customer service yet again to try to deal with this problem. old https://support.apple.com/airpods-pro-service-program-sound-issues orchard apple store you are terrible, the manger especially Michelle. read more

Apple Old Orchard - Communication - Computers Near Me - Skokie, Illinois

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Experience: I needed a MacBook Air (as pictured below) and in order to do so, I was told that I have to purchase it only online and then pick it up at the store. I thought that was annoying, however I was able to navigate online and it was pretty simple. Just wish I was able to physically see it first before buying. Parking: This location is part of Old Orchard mall and therefore has a parking lot included. Note, spots may vary depending when you go, especially on weekends. Worth: I mean it's apple. The online service was easy and user friendly. I was literally inside the store in less than five minutes. It was in and out. And of course, since it's apple, it is going to be expensive. In addition, they ran out of bags so I had to carry my brand new MacBook in the box. read more

Apple Old Orchard - Computers Near Me - Skokie, Illinois

I went to the old orchard Apple Store where I have bought multiple devices over at least a decade. No one has ever gone out of their way to help me this time was the worst. The glue on my Apple Watch failed. This was their defect! The associate at the Genius Bar said that the only thing that he could do have it shipped to be repaired but the cost for the repair was almost as much as the cost of a new watch. I went elsewhere and bought a series 10. There loss! I am debating whether I will buy from this location ever again due to their lack of help & the fact that the people are not that nice. They do their job and nothing else. read more

I bought an iPad Air about a week ago. While I was in the middle of a FaceTime call the screen went black. Charging it for hours and force start could not revive my Ipad. I came to the store right when they opened with the intention of returning it and getting a new one. The guy who checked me in said I needed to have a technician do a diagnostic and that they would not be in for an hour. I found another employee who said that actually I could return the iPad no questions asked because it was within their 14 day return window. I didn't have the charger or box because I was visiting from out of town. They were able to keep the charger that came with the new iPad to make up for the difference and I was in and out in under ten min. Overall solid customer service. I've never had an apple product die on me in the first week but I'm happy it was not too much of a headache to replace. read more

Apple Old Orchard - Computers Near Me - Skokie, Illinois

It's fun to visit Apple stores during normal times, but our pandemic-era visit to this store was an altogether dystopian experience. My technophobic Missus purchased an iPad last summer from the Apple Store at Abt in Glenview. Over time, its screen became progressively less responsive to touch. Since the device was still under warranty, Abt advised her to make an appointment at the "Genius Bar:" https://macreports.com/how-to-make-a-genius-bar-reservation/. Holy hashtag, does this site require fortitude to navigate! Landing on the appointments page was tantamount to winning a lottery prize. Due to Covid restrictions, we couldn't just enter the store. A security guard directed us to stand in a long line of customers who also had Genius Bar appointments. Ours was for 5:30, but 5:30 came and went and we stood outdoors in chilly weather until 6 PM before we were allowed inside. At one point, we observed a panicky woman who, locked out of her iPhone, got turned away because--heavens!--she had no appointment. The rearranged store with its 'teller windows' was about as inviting as a currency exchange in a bad neighborhood. Guards were instructing customers who merely wanted to shop or browse to visit a Best Buy instead. A "genius" connected our iPad to his laptop and, using a diagnostic app, he confirmed that our device was defective (FYI, the "Genius Bar" serves no beverages, not even SmartWater). He ordered a replacement iPad which was to be ready for pickup in 3-4 days, and thankfully no appointment would be necessary. Replacement iPads are not 'factory new,' nor are they exactly 'used,' 'refurbished' or 'reconditioned.' An Apple person described warranty replacement devices as "like new," assembled from a stockpile of spare parts. Well, whatever. Warranty coverage on replacements is either 90 days or the remainder of the 1-year warranty on our original purchase, whichever time period is longer. Unfortunately the warranty does not cover the cost of a new screen protector for the replacement. Luckily we didn't have to wait long in line to exchange the old iPad for the replacement. A specialist verified that the old tablet was backed up to the iCloud before walking us through the steps of wiping it. Though I'm a Windows guy, I had no difficulty with setting up the new iPad. But this "like new" tablet was loaded with an earlier Apple OS which took a looong time to update. read more

I appreciate the attention I received. I was greeted at the door. The Apple representative immediately understood the problem I was having with my account, verified that the communication I received from Apple was legitimate, helped me make some profile changes, and took the time to teach me about some useful features on my phone. No charge. read more