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    Apple Sherman Oaks

    2.6 (778 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 3 months ago

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    Gwendolyne M.

    No wonder this location only has three stars -- the customer service is terrible. I ran in at 7:59 PM, completely out of breath, just trying to quickly run in and buy a phone charger. The security guard even nodded for me to go ahead, so I hurried inside. Already inside the store, an employee, Lorena, abruptly stopped me and said, "We're closed, ma'am." I checked the time -- it JUST turned 8 -- and politely asked if I could please just grab a charger as there were still customers inside and the registers were open. Again , I was already INSIDE the store. Having worked in retail myself, I understand the frustration of last-minute customers, but it was still one min before closing time when I had walked in. Instead of being understanding, Lorena repeated several times -- rudely -- "We're closed, ma'am," then walked away. When I asked for her name, she ignored me at first, and only after I asked again did she respond with "Lorena" and sarcastically ask if there was something she could help me with as she knew other customers were around. Uhhh well Yes, actually -- a charger would have been great. It took her longer to tell me "we're closed" three times over than it would've taken to complete the sale. This experience was so disappointing, especially since there aren't many Apple Stores nearby. To be treated like that -- with zero empathy or professionalism -- is not what I would expect from an Apple employee. I'll be sure to tell my friends to avoid this location, because customers deserve to be treated with respect, not dismissed. I've attached a photo solely so you can see the time stamp as I was walking away it was 8:01..

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    7 months ago

    Steven at the Apple in Sherman Oaks mall is truly lovely. Patient, helpful and kind. Thank you for all your help Steven!

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    9 months ago

    Horrific customer service. And they don't give a damn. They think they're the only game in town for their products.

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    6 months ago

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    Page 1 of 20

    Ask the Community - Apple Sherman Oaks

    Review Highlights - Apple Sherman Oaks

    She was super helpful, very well educated in Apple products and especially the MacBook Pro that I was purchasing.

    Mentioned in 12 reviews

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    MAC & PC Computer Repair - Screen fell from computer

    MAC & PC Computer Repair

    (187 reviews)

    Reseda

    When a stranger at a coffee shop accidentally knocked over my drink and it flooded my MacBook Pro,…read moreI thought, "It'll be fine." It was not fine. A few hours later my keyboard and trackpad started glitching. Panic mode. I jumped on Yelp because I didn't have time to roll the dice at the Apple Genius Bar and potentially lose a full day. I needed my laptop for school work that was due the next day. That's when I found Joseph. Calling him a computer repair guy feels disrespectful. He's more like a laptop surgeon! We sat down and he thoroughly inspected everything, explained exactly what liquid damage does internally, and broke it down in a way that even a non-tech person like me could understand. He used simple analogies to explain why certain components fail after spills, which honestly made the whole situation feel less overwhelming. Because I was on a tight deadline, he moved fast. He replaced the top case so I could get up and running immediately. We're calling that "Phase 1" -- basically a strategic band-aid so I could meet my deadline. I'll be going back next week for a deeper repair and full internal assessment once I have more time. What impressed me most: * Clear communication * Honest recommendations (no upselling) * Quick turnaround * Confidence without ego And yes -- he operates out of his home garage. Don't let that throw you off. It's basically a science lab in there. I was genuinely impressed by the level of equipment and Apple parts he had. It felt more like a specialized workshop than a random garage setup. I live on the Westside of LA and made the drive and I'd absolutely do it again. When you find someone competent and trustworthy, distance doesn't matter. If you're dealing with liquid damage, keyboard issues, or any MacBook emergency, Joseph is the real deal. Professional, smart, efficient, and genuinely cares about getting you back up and running. Highly recommend.

    UPDATE: There was a recent MacBook update and I guess it…read morecame with a feature that detects repairs and then runs a diagnostic to see if the repair is functioning properly. I just wanted to share the results: As you can see in the photo, my new display was labeled as a "genuine Apple part." I am more than satisfied with my repair and if you need any more convincing, use this photo to show that this is a trustworthy and reputable place to get your device repaired for an affordable price.

    PC Tech Computer Repair Center - Linux operating system

    PC Tech Computer Repair Center

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    Van Nuys

    Honestly... with my liquid damage on my 2024 Mac laptop with "juice" ... at that and a non…read moreremovable memory board...this was a better experience than I could imagine. My worst nightmare was losing my data... and everything chat gpt told me on what to do I did wrong.... Do not try and turn it back on and don't use a blow dryer. Just turn it upside down...fyi Not only did he repair my computer but I got my data... and since my computer screen was unrepairable he let me borrow a monitor until I can afford buying a new screen... Crazy thing is I was refered by a friend from NY who happened to be in town when he needed assistance for his computer. As big as I am about reviews I often feel tech guys are still gonna be less personable and all about the money. Well I was glad to have met "Eman" who made me feel reassured and comfortable with leaving my computer with him and not coming back with more costs then expected. He is honest and very respectful. makes sure he tries his best just to make customers happy. He had 3 differnt techs work on it. Bought a part that cost almost as must as he quoted me and still didn't add more on top. I gave him a tip just for being kind and I hope others too too and get to leave with the same rejoice I did. I cried when he gave me the news on my computer, not just cause he resolved my problem but because there aren't as many kind people like that in that industry let alone in the world. Bless his heart and his team. I'm coming back to get my desk top serviced too when I get enough money. I trust him and that's important to me!

    Eman and Mety are personable…read more They were able to answer all of my questions and concerns. Eman, especially, was very informative in breaking down the details of why it was not functioning. The price was reasonable considering that the extended problems with my pc. I was able to leave it at the shop and pick it up 2 days later. They have a good sense of humor and they gave me extra appreciation applications on my PC as well. I appreciate them both and I definitely recommend them to any of your pc or laptop needs.

    Apple Sherman Oaks - computers - Updated June 2026

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