"Gina" recently helped my mother and I with adjusting the settings on her iPhone to correct some problems she had been experiencing. Gina went above and beyond by patiently listening to her concerns, offered suggestions, and showed her how to change the settings on her phone. She also provided additional suggestions for making sure her phone works smoothly. I really appreciate Gina taking the time to speak slowly and making sure my mother understood the instructions. Seniors sometimes have hearing or "processing" challenges that require extra care, repetition, and patience. Gina is clearly a very experienced trainer, and didn't make us feel rushed even though the store was (and usually is) very busy. Thank you, Gina! You made our day! read more

Dropped my laptop off for a repair. The service person called back a day later, told me he needed my input, and asked me to call back. I called three times -- two calls lasting 10 minutes, one lasting 7 minutes -- and no one ever answered. Their system hung up on me without answering for both 10 minute calls. I spent a half hour trying to get a hold of someone to answer their question for them and got absolutely nowhere. An absolute waste of time. When I came into Yelp to leave this review, it asked me if I wanted to update my review about this store. I didn't remember leaving one previously, so I pulled it up. It's from 2016 -- SEVEN YEARS AGO -- and says, "When a company this large can't bother to answer it's phones for three hours after the store opens, customer service obviously isn't a priority." Apple, this is absolute garbage. You never corrected the problem and continue to treat your customers like their dismissible. How is someone supposed to call your store back when NO ONE WILL PICK UP THE PHONE? This is obviously a chronic problem with you guys. I realize that most of the two thousand employees who work at that location at any one time are too young to know what a landline is, but maybe you could train them.... or forward the calls to their company-issued PHONES, teach them how to answer them and RESPOND. FIX YOUR CUSTOMER SERVICE PROBLEM. read more

Went for launch day to pick up a phone that I preordered. I was very frustrated with this Apple Store experience and the staff people handling it because highly aggressive people waiting in line cut in front of my position in line, bumped against me and pushed me in line almost knocking me over, rudely tried to overtake me even while standing in line, and waltzed right up to Apple Store employees who do nothing to ensure fair lines or a fair order of seeing customers. They do not have any manners. They work in tech because they were talking about their tech jobs. This is relevant because of what the Apple Store managers did, or failed to do, next directly because of this situation. Managers claim they're aware of the issue but don't do anything about it and let them rudely act and then served them first. This is not right. It is not fair. I was passed around to 7-8 different Apple Store employees while numerous instances of these aggressive people with very little manners stepped in front of me or slid up to the side of me in line--the in actual line!--and tried to nudge past and in front of me. I had to stop them and remind them that we pay attention to lines here because we're fair. It's not right to cut in line. They seemed shocked that this was the case even with the obvious line they themselves were in. It's also rude to push another person in line, which they did passive aggressively as they tried to game me and slide ahead of me IN LINE as directed by multiple staff. At the table to pick up, they have no manners and again slid ahead of me and then took so much time asking about and buying more products than just picking up. These were multiple people behind me in line who jumped ahead, these people who have no manners or no concept that a line exists. Took me nearly two hours while these individuals were done in less than two minutes which is what I heard one of them say laughing and then they made a remark about how of course they deserved to be seen first when I asked two of them how they got to be seen ahead of me while they were far behind me in the same line. They said they were from a certain casting (like a film?) and then laughed. This was while one of them, the one who was not speaking, waved his hand dismissively in front of my face at me. I don't understand exactly but it didn't sound right. The hand wave inches from my face by him was incredibly rude. This was even a middle-aged man who was saying how he deserved to be in front of me due to his cast or casting. Like Hollywood casting? Huh? Someone else said it's a thing they do but it's not right to barge your way in front of people and shove them aside when there are lines and people have been clearly and obviously patiently waiting for a long time. A line is a line. You don't deserve to jump ahead of people even if you think you are entitled to because of whatever thought you have in your head. I think these guys need to learn much better manners. This Apple Store didn't do anything about it. The staff person who I spoke with claimed they're aware of these issues, that they're a cultural thing, and that they themselves were a manager but I highly doubt that as this guy who failed to address the problem looked all of 20. He didn't do ANYTHING about it. So Apple Store employees favor some customers over others. That's unethical. So this store lets it happen and people who follow the rules and are respectful get pushed aside. Literally. Taking my business elsewhere. read more

Talia, Marc, and Heliberto gave us excellent service : and convinced me to finally upgrade my iPhone 8+ to the newest 16 + Pro Max 1TB iPhone for my BEST Cyner Monday ever! read more

Josh And Alicia were professional amd personable. Most important patient with me and my new purchase of an IPhone 12 ProMax and accessories. I know transfer of info. For this can be a no brainer for some but not For me. I really appreciated their assistance. Also everyone was extremely friendly and helped explain the new products and possible uses. I had a recent death in the family and am taking a cross country trip so it was very important my cell was on point. I'm confident they thought of all the possibilities. Ocean came at the end of my set up and fine tuned everything. Much thanks again for all your patience and smiles. Much thanks amd I certainly will continue to support Apple in Stoneridge Pleasanton. read more

Apple Stoneridge Mall - iPhone 12 Pro Max - Electronics Near Me - Pleasanton, California

Poor service, very disappointed with the service . I was waiting for 35 minutes and nobody bothered to attend me.

Horrible customer service experience. Was sold a defective product. Genius tech will pretend to help you and lecture you on their canned talks. The supervisor or manager who joined the conversation only doubled down on their lackluster response. Stay away from this location, I've had better experiences in other Apple Store locations thru out the bay. read more

Apple Stoneridge Mall - Genius Bar seating area - Electronics Near Me - Pleasanton, California

Always good service here even if they are a busy store inside the Stoneridge mall. For some reason, I have gotten most of my phones or services through this location as they have inventory. All the other locations seem to always have issues with their system or lack of people to assist with questions or no inventory of the color I want. The last guy who helped me was friendly, quick and helpful like no bullshit sale. I wish I could remember his name and it doesn't show on my receipt. My recommendation would be this to Apple to add who helped us last to show on our receipts! There were others that helped at this location that I liked but can't remember their names, too. Sales are straight forward and not just all chit chat bullshit...well, plus I know what I want as I research first instead of coming to the store. I mean it's busy at this store so it's good to be quick so they can help the next!! I didn't even have to put my name on their list! I knew what I wanted and they helped me. That's all I need from this store so yea, I recommend this location. I hope others are treated the same as I was! Will be back after a few models or until my phone dies! Hahaha...[108/100] read more

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I visited the Apple store here after scheduling a Genius Bar appointment online for my MacBook Pro. My MacBook had been having some battery and keyboard issues recently, so it was nice being able to schedule something two days later to have this resolved! I arrived about 20 minutes earlier than my scheduled appointment, and unfortunately, they can't check in customers until it's 10 minutes before the appointment. So, I ended up just hanging out browsing the newest iPads and iPhones and time flew by quickly enough for my check-in! Once I was seated to be helped, I explained the difficulties that I was having with my MacBook. The person helping me very clearly explained in detail the reasoning for my battery issues. Once a diagnostic check was completed, another Apple advisor then helped me where I explained my keyboard issues. She notified me of Apple's free "Keyboard Service Program" that my MacBook had qualified for (the issue was that my keyboard was repeating letters). And to my surprise... it was free! The cost estimate that I received online from Apple Support to resolve my battery issues alone was $200. But, in-store, I was informed that since my MacBook was having keyboard issues (in addition to the battery issues), the service for both would be FREE through this program! That was a huge relief to hear lol. The female advisor also noticed that my screen was misaligned which I never noticed at all, so she informed me she would also help get fixed too. They let me know that they'd have to ship my MacBook Pro to the repair center to get fixed and that it'd take about 3-5 days. I agreed and my MacBook was shipped Monday morning, while info to track the status of my repair was sent to my email. I received my MacBook with all of its issues resolved Wednesday afternoon which was super quick and a breeze! All of the issues had been fixed and my MacBook Pro is back to working perfectly again which is great. Thank you Apple Stoneridge for a wonderful experience! :-) read more

The shine is off the Apple and brown mushy spots are showing. My 4 year old Intel 27 Inch Mac overheated. Apple phone support made a quick appointment with Apple so they could run diagnostics. So far so good. Diagnostics revealed the hard drive was failing and causing the Mac to overheat. Shortly after purchasing it, i replaced the v.e.r.y s.l.o.w Apple fusion drive with a 1 TB SSD at an authorized Apple repair shop. Apple immediately blamed the overheating on the non-Apple drive. They refused to consider that the SSD worked for 4 1/2 years without overheating and refused to consider any other causes of overheating. I took the Mac to an independent repair place. The hard drive was failing and when they opened the case they found the inside was dirty and the dirt was causing the fan to run slowly. The Mac was cleaned and a heat sink and new SSD Shard drive was installed for the same price as Apple wanted to charge me for a fusion drive. Plus, I have a one year warranty instead of Apple's 90 day warranty. The shine is off Apple repair for out of warranty products. I will never have Apple repair another out of warranty device again. read more

Stellar 10 star experience with Cameron today. I am an independent business owner and was without my MacBook Pro for 3 days. May not seem like a lot but this is my primary way to do business and pretty much everything, so downtime really sucks. I was stuck on Activation Lock loop so I couldn't boot into the machine, forgot my iCloud password, couldn't reset it and also couldn't find proof of purchase. I had already been to an Apple servicer (not Genius Bar) who said I had to wait for the password reset process to complete. Thing is it kept saying "check in tomorrow x PM" and then would extend the wait once that time passed. Cameron helped me exhaust all options to get back into my machine. Was very respectful about touching my computer and phone the whole time and spent an hour with me trying to get my computer unlocked. Verified ownership of the machine with the manager so I still feel like my stuff is secure and got Activation Lock removed. I'm now back to normal and ready to do some important business this week! Apple support is supposed to be the best and Cameron really proved that today. Thank you again! read more

I came in to pick up an Apple Watch, and a gentleman who had a hearing disability was assisting me. It was very easy and simple process and I loved how he had a iPad and keyboard and we used that to communicate and facilitate the pickup online order process. I had some other questions which I got across and answered well by the fellow. Overall pleased with my experience and absolutely no wait time for assistance, unlike my other experiences at valleyfair apple store which has a huge wait time and a large crowd. Morning is best time to go to apple store especially on a weekday too, to avoid the rush. read more

The service here is a hit or miss. The original rep helping us said my MacBook Air can only be traded in if I have the original receipt (from 4 years ago). If I were to mail my trade in device through UPS then they won't ask for a receipt. I explained the situation to another kind gentlemen and he said a receipt is not necessary and processed the trade in immediately and I was given my refund back to my card. I wasted so much time looking for the receipt! I'm glad I was helped by another rep who was more knowledgeable on the policies. If one person is not able to help you, ask around before leaving the store. read more

The Genius Bar technician is always so helpful. I have a couple issue with my iMac MacBook Air and they are all able to help quickly and resolve my concerns. Really appreciate the Genius Bar team in this location! Everyone was friendly and welcoming too. read more

I made an appointment for my AirPods as they weren't working properly. Was told that because they are out of warranty I'll have to buy a new pair... they are barely 6 months old. When I tried to reason with the employee that they should not be failing like this within 6 months and can't they do anything since this is likely a wiring problem she proceeded to tell me that because the components are so small she can't actually find out what's wrong with them. Then suggested they were failing because I used them for 6 months... Maybe the store employees aren't allowed to do further diagnostics like that but she definitely insinuated that it just wasn't possible for anyone to figure out the problem which is extremely incorrect and misleading. There are more tests you can run without even taking them apart not to mention taking them apart will easily tell you if there's a wiring problem or not. She tried to sell me on a new pair and When I told her I would not be buying a new pair as this specific issue has happened to me twice and several friends as well she told me that she'd write a note in my account so that I could still get the repair price when I choose to come back. Insinuating that I would come back as if I didn't have another option. She was dismissive and gave incorrect information as if to force me into purchasing a new pair of AirPods. I have since bought a different pair of wireless earbuds and am beyond pleased. read more

The store supposed open at 10am on a Thursday. I arrived at 10:18 am... the store is still not open. Bad for business.

BEST APPLE Store near Fremont in terms of selection and service: consistently excellent!

I purchased a phone with trade in over the phone and checked out via an email link they sent me. I was then directed to pickup the item at the nearest apple store which I went to. They made me wait hours and at the end of it all I had to return the iPhone 13 pro max I bought because the "apple servers couldn't process my trade in" wtf??? I was there for hours and even 30 minutes after the store closed. At the end the manager nor anyone in the store could help me all they kept saying was for me to come back within 14 days? Why would I drive back there gas is super expensive and it's not like I'm 10 minutes away it's around a 30 minute drive. This is super disappointing and no one seems to care. Twice this has happened I've attempted to buy this iPhone twice already and it's always some ridiculous circumstance that doesn't allow me to just buy the phone. This is very upsetting and I believe the people at stoneridge apple should be embarrassed they couldn't figure out how to solve this ultimately to lose a sale. read more

Apple Stoneridge Mall - Electronics Near Me - Pleasanton, California

This store has absolutely no customer service they have as many employees as customers trying their best to avoid eye contact with anyone that is a customer. Several associates stand and chat with each other and occasionally someone says are you in the cue which means nothing other than you can wait for another half hour and watch associates do nothing read more

~Quarantine Review~ I came to the "Apple Store" on July 24th and July 25th to drop off my phone and to get my iPhone battery replaced after setting up an appointment online. Currently malls are closed under the SIP mandate for the Alameda county. However, that's not stopping Apple. They have a whole new outdoor curbside pickup and Genius Bar system located at the JC Penny parking lot kind of like an Apple drive through. You basically stay in the car the entire time from checking in till speaking with the store associate. I originally parked by the parking lot near Cheesecake Factory/CPK and was walking towards the mall entrance but was instructed by a few Apple employees to head to the parking lot by JC penny. Then I drove over to that end of that parking lot. I realized along the way there were a few white Apple signage instructing drivers to head to that direction that I completely missed driving in. Apple has a system set up where first you drive up to a tent at the parking lot and you check in with their Apple associate. Then there's another Apple associate instructing you where to park, socially distanced from other cars of course. Finally, one of the Apple associates will come by your car and collect information from you on your phone. Then they will take your phone into the store while you wait in the car. Luckily my mom was with me with her phone so they were able to call her number to let me know the status of the phone. I'm guessing if your phone was brought into the store then one of the Apple associate will pass on the info to you in person. It's kind of interesting seeing this new Apple outdoor set up. I do feel a bit bad for the Apple employees though as they have to work outside in the heat and directly under the sun. But overall I would say they seem to have everything under control and running smoothly in this new strange but functioning outdoor Apple parking lot store. I didn't really mind it as much being in my car vs waiting inside the store. Hope this is helpful to anyone heading there! read more

This review is in regards to David and Amil specifically. Your kind help, patience, and customer service really saved the day. If you go to this location, ask for these employees. I initially came in to trade in my phone and upgrade to a new one. Unfortunately, an apple team member misinformed me with the information that wasn't correct thus trying to making me pay a fee that was unnecessary. Desperately needing help and just wanting to be instructed correctly, I looked for other apple team members to help me. That's when David and Amil stepped in. They explained the steps of what we were going to do when trading in my iPhone and from there proceeded to take care of everything. Thank you so much again David and Amil for going above and beyond for your customers. If you're looking for an Apple Store to shop at, this is your place! read more

Marc was awesome! Very helpful when looking to purchase Apple Watch. They had a lot of great options and he was very knowledgeable with whatever questions we asked! Thanks Marc! read more

Went to get a new phone today with my mom. All the workers are so smart and kind! Ohm was so patient and nice. He made it really easy for us despite all of our complications like my iCloud not backing up for years and my ios not updating and other stuff. He was so good! Give Ohm a raise read more

Came in 6:50 pm tonight a Friday. They close at 8 pm. It was not super busy. There was a few customers but noticed 6 workers standing around hanging out with one another doing nothing. Doing absolutely nothing. I asked to buy a laptop. The girl at the front of the store argued with me about how managers were not able and willing to assist me buy a $2200 computer, and how I didn't give enough time because they are closing... total BS. How do you turn down a customer willing to buy a computer while you're open another hour. She said managers were not able or qualified to help with purchases. What a joke, I am sure Apple likes losing out on revenue. Will find another location to purchase from. read more

I made an appointment for battery replacement for my apple se 2nd gen phone. Backed up everything as requested and came early for the appointment. Then to my surprise after performing all pre- checks I am then told that Apple Store does not have a replacement phone in stock and that they cannot actually service my phone. What I don't understand is how they don't have batteries and tell replacement phones accounted for before you actually set the appointment for service if this is a critical part of the appointment. Now I have no choice once but to wait 3-5 days for back up phone to arrive then I get to drive back pleasanton Apple Store again to see if they can service my phone as requested. Just disappointed with this issue and it seems like they just don't see this as an inconvenience to anyone. This must be a common issue since it was just, oh just come back again we will send you can email or call you when you can come back. read more

Terrible reservations system. It's turning into Disney. It's really a reservation to wait. If you need multiple things or questions you need a different reservation for each issue. It should not be this difficult to spend money and purchase an Apple product. And then I was told i could purchase on line- no kidding. If I didn't want to talk to a person I already would have ordered on line. Gheez. So irritated. I don't have time for this. read more

Literally schedule the reservation to pickup a pre order item. arrived 15 mins early from my window appointment. Arrived and the longest line was for express pick up . why waste your time on choosing the time to deal with this ridiculous line . horrible customer service. Been in line for over 45 minutes and not even moving .. wish they would advertise this . I would have made purchase else where read more

Apple Stoneridge Mall - Electronics Near Me - Pleasanton, California

superb customer service from emani! she was so helpful in getting my mom and me set up for our new iphones - she was very patient in answering any questions we had. was able to explain things in a matter i could understand lol. despite the crazy busy-ness of the store on a sunday afternoon, she was remained so kind! read more

I wanted to buy an ipad, I was in the store for 30 minutes, and not one person approached me to sell me one. How sad.

They sold me a "brand new" iPhone and this clearly has a non apple screen on it like someone bought it cracked the screen, replaced the screen with a new fake one and then returned. read more

I know it's new iPhone launch time, but their customer service people are rude and in need of some attitude training! Not everyone speaks their Apple lingo or know their process. The way they talk to the people wanting to buy their products, almost feels like they are belittling their own customers. Understand they have their process about making appointments to even just purchase their products, but not everyone knows that. I'm sure they get asked the same questions everyday, but it's their jobs to serve these consumers, if they don't like that, they need to get out of the service industry and do something else! read more

Apple Stoneridge Mall - Electronics Near Me - Pleasanton, California

Update 8/19/2022 12 days to go with an iphone; no apps, no data, no phone numbers. Still carrying a paper list with me. Thank God for steno pads!! signed, Reminds me of the rotary dial phone we had when I was a kid... phone numbers were hand-written in a desk next to the phone Update 8/18/22 Thought I had good news today. Got a message to see my password countdown. When I logged in it was at 5 hours, not 13 days as it was the day before. Left the window up a couple of hours, reloaded the page and I was down to 2 hours. Came back after the 2 hours had elapsed and I was back to 13 days again!!!! I tell everybody my new Iphone Cloud storage is a 6" by 9" steno pad but it's better than iCloud... I haven't lost any info on it yet!! It's always available! And I don't need a computer that I have to log into, go to a password reset website, type in a stupid code repeatedly, only to be told how much longer (NOT SHORTER) it is going to take me 'til the next try. Again... this is the damn dumbest, most stupid password reset system I've EVER encountered!!! Apple's logic explaining the period required to reset the password is ILLOGICAL in itself !! I've worked on defense systems for over 40 years and NEVER had password reset problems like this debacle. This is the WORST! We'd all be speaking Russian if we'd had this system in place!!! signed, Still Waiting to Access My Data!! read more

Updating my review. Aug 2023 I brought the phone for a repair and they replaced a board. The wrong Apple ID was used to restore and backup and when we got home all the contacts and photos was gone. After a few hours with Apple Support over the phone they tried to resolve t issue but could not. We were lost. Then we called a manager at Stoneridge and wow they went above and beyond. They pulled up the original board whicht luckily want wiped and we were able to compare the phones. We had a workaround where we would either reshape all the contacts and photos but at the end they investigated and found the wrong Apple ID was used so we wiped the phone again with the new board and everything came back. Thank you to the manager and staff at Stoneridge for saving the day and relieving the worries and stress. The genius and management is great at this store. Apple isn't exactly affordable but you get great value and support for the products you purchase. read more

Arrived at my appointment time to pick up my MacBook from a Genius Bar repair. Walked into an absolute disaster of a store. Packed & loud & honestly a lil dirty. Most of the reps were standing around talking to each other. Possibly waiting for appointments to show but I AM an appointment so... it's just not a good look. Anyway I approach one (who finishes their convo first) and they drag me to someone else, who said to wait for someone else in a black t-shirt. Waited 45 minutes in that chaos and then I spy Mr.black t-shirt! So boom- I waive him down so anxious to get out of there but he assisted someone else who looked like they had also been waiting a while. I felt like SpongeBob waiving down the bus to get out of rock bottom. I ended up waiting another 30mins. The store is way too overwhelming to stay that long. Bottom line: There is no point of appointments at this location. read more

SUMMARY: If you should be so lucky to get Emma (Asian American woman) as your Apple concierge, you will be treated to the BEST CUSTOMER SERVICE! Apple Pleasanton: give this young lady a raise today! BACKGROUND: Wife's S7 died a quick death and the rude lady at the Verizon store in Pleasant Hill had no solutions for us other than a box of bad attitude. Read my review here: https://www.yelp.com/biz/verizon-pleasant-hill?hrid=sRKCNO4BLsrvZBAyMDPLqw&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) We came to this store after making an appointment online for the same day and it was accepted. COVID PROTOCOL This store makes you wait outside in the foyer area and attend to you once your appointment time is reached. Emma came out and led us to the table of phones. Once there she politely explained that we would be talking from the opposite side of the table. EXPERIENCE Man, you know when your getting great service and you just want to hug that person---but you know if you did, it would be creepy? Yeah, we just loved Emma's great personality, her patient explanations (even if we asked the same question(s) later, and the way she explained things about my wife's new phone that I could tell helped my wife feel more comfortable about her new (and expensive!) phone. When did these things get so outrageously expensive? Anyways, we opted to get the screen protector and get her on the Upgrade plan. Emma's explanation of the Upgrade plan (while more expensive) made it seem like the best option for my wife and her business so we opted into that plan. RETURN VISIT? We would, but we're leaving the state for good. But if we were staying, we'd ask for Emma! read more

I rarely go into this store or an Apple store. The only reason I have been to this location is that my kids have attended their Summer Apple Camp. I have to say- I was judged for how I looked when I first walked in. If you've been in this store- you know there are tons of Apple employees roaming around this store. Not one greeted me. They(about 7 of them) made eye contact and not once greeted me or asked if I needed help. It was our first day of summer camp. Told the kids that maybe we should probably check in. We finally tracked a young lady down and told her we were here for Apple Camp. She stated that she'll find someone who can assist. The second day of camp- this time I dressed differently- and sure enough- I received a lot more attention the minute we stepped into the store. Interesting company. I don't think I'll be coming back. Anyhow- kids summer camps- enjoyed the staff that was running it. I believe the gentleman's name was Ryan ( my kids would tell me he looked like Dj Khalid). I'd like to thank you and your crew for giving my children a great experience. read more

Well I made My appointment over the phone for 1245p the drive was cool not a lot of traffic plus I was able to check out the mall.. when I first arrived at that Apple store it was pretty packed but since I had an appointment it was so much easier , didn't have to wait along time but I was able to catch a glimpse of the Podcasting Music Skills lesson, very interesting but big shout out to Ramon he was such Great help he knows exactly what he's doing way too go Ramon ...... read more

I preordered my phone and got it pretty fast but there were a few things that irritated me! First one would be few customer associates especially a lady with long black hair Asian was extremely rude with lululemon belt bag would not answer questions nicely and showed ton of attitude. Was chewing her gum obnoxiously. Secondly, they were encouraging people to buy new items instead of giving suggestions on improving the old ones which I came in for. The best part was the lady who helped us inside the store with cases and everything she was super nice and helped us find best options. Overall an okay experience. read more

Rotimi is really Amazing, super helpful , kind & knowledgeable ! he really helped us immensely . this store is lucky to have him .

The Business and Genius team at the Stoneridge store is always top notch and never disappoints. While Apple has always provided high quality, cutting edge, and superior technology, it's the people who have kept me coming back time and time again. The team members are thoughtful, passionate, good listeners, committed to truly helping, and knowledgeable/resourceful. They represent the best of what Apple means as a brand and company. This time around, I was locked out of my computer and the phone support and all my troubleshooting were not able to recover my access. Let me share how worrisome this was, since so many of my business/personal files and photos were locked on the computer and due to various tech issues, the data wasn't backed up on the Cloud. What a huge relief when the tech team was able to restore my access. I am so grateful and yet again, the Stoneridge team was awesome all around. Thank you so much! read more