It took me almost 2 hours to pick up my prepurchased apple device! The customer service over at the Dadeland apple store is second to none as they are blowing their customers away towards their competitors. If it hadn't been for the simple fact that I'd purchased the device online, made it out for pickup and was physically at the store, I would've just purchase another Samsung android. Honestly appalled and amazed at the sheer skill that these representatives had towards ignoring me and my presence entirely. Not once was I approach by one of the 20-30 staff members on the floor. Thus, I sat on a stool by the POS counter top only to be further shocked at the way they continued to ignore me. I must've been 1 of 5 customers left of which 4 were being assisted, leaving me to think that one of the 12 staff members available there would approach me to ask if I'd been helped or not and man was that wishful thinking on my part. This goes without mention that I tried to grab one of the apple store's workers attention but nothing. All in all, I had to get up and literally confront a member face to face before getting any sort of acknowledgement. Finally after waiting an eternity to get my fully paid for device, I was free.... or so I thought. Now having been given my item, I was being asked if I was interested in getting apple care. To their credit, it's a smart purchase but for someone who was expecting to be in and out only to wait two hours to then be pressured towards purchasing two years of this insurance was just an outright bone headed move. Thus, I give this location one star because after having to wait 2 hours to get my fully paid for device and wasting another 15 minutes kindly explaining to the representative that I wasn't interested in purchasing apple care at the moment, I was able to pick up my apple device the same day of purchase. read more

Mike Enriquez, you're a life-saver. Thank you for the prompt, expert service. We are only coming to this location in the future; first time I've left without a headache. Thank you! read more

I bought an At&t iPhone 7 plus. The microphone sounded distorted, everyone I called said they couldn't hear me, when I charged the phone or while i was using it the phone would overheat. it was obviously a phone issue. The guy that "helped" me ran a diagnostic test, said the phone was ok and blamed At&t. He reinstalled the software and dismissed me. He was also rude, didn't let me express myself, interrupted and simply had a bad attitude! This is unacceptable when you purchase a $1,000 brand new product. He ruins the image of the whole company. I'll go back and find out his name and add it to this review. I later went to the Apple store at the Dadeland mall and they were shocked the employee would blame At&t for something that was clearly related to the phone! They exchanged it and the new phone works perfectly! I still won't get back my morning and the great frustration of being lied to and pulled by the nose! This is a link that shows the iPhone 7 plus has this recurring issue and it happens with all carriers including Verizon, T-Mobile and Sprint. https://discussions.apple.com/thread/7681421?start=30&tstart=0 read more

Very amiable and efficient service from all three people who helped us. They addressed all of our concerns, and got us to the Genius Bar in 30-45 mins, even though we had no appointment. Definitely felt welcomed, and will come back if any other issues were to arise. read more

10 bitcoins (almost $10,000) were stolen from my BitCoin wallet while my laptop was in service in Apple, The Falls.

Dearest Apple Store: How did you manage to get all of the most uptight IT guys in the county to work here? Their sneers and eyebrows are akin to my 1st grade teacher telling me that I don't understand the main objective of the story. And really, do you really have to be such appointment nazi's? Why can't I just walk into your store and ask you a question without having to wait 45 minutes? You are NOT THAT COOL APPLE!!! Suck it. read more

I love this Apple store. Every time I go in I am greeted and helped right away. Usually there is not much of a delay in service.

They were amazing! I had my doubts because it was the weekend before Christmas but their customer service was on point. Wait time was only a couple of minutes and Octavio was awesome. Helped me throughout the entire process with the best disposition. Would definitely recommend to other customers!! read more

So I think I shouldn't buy any new Apple products the day they're released. Because once I do, a month later, I find my way back into Apple talking to an expert. This time it was helpful advice and the genius that helped me was awesome! I even asked him to talk to my mom about her new phone issues. He was nice enough to answer all her questions--even when they sounded completely dumb! He kept his cool, as well as helped with my phone issues. He was organized and well informed about the products. If I do happen to go back, I hope I have him again. I just hope I don't need to go back! read more

The apple store was once my favorite place to go even when i was going to repair my computer. Key word: WAS It was recently remodeled and yes it was bigger after but the service just wasnt the same for me. Every time i go it seems everyone in the apple world gets that memo and decides to go too. When i go just to look around, the employees cant stop hounding me with "is everything ok?" "can i help you today", but when i go in to actually buy something it seems they can care less.... they dont have registers at the front anymore so you usually need an employee to ring you up with their little register gun thinger. My friend and i go in now and when we need help we just start touching everything we can with the "dumb and confused' look... that usually seems to get their attention in a few minutes. With the bad stuff out of the way, let me get to the good part of this apple store. Their genius bar is always uber helpful. I've had a few issues with my 12" ibook that i needed to get repaired and they have done their best to save me as much money as possible if it was something not covered under applecare warranty, like my charger breaking off inside of my computer...the apple way: replace everything $450... the apple genius way: instore repair $175 still pricey but still cheaper then a new laptop or the apple way. I also had a fried logic board right before spring break. (which was covered under warranty) it was sent out, returned mid break, but returned broken (it wouldnt close evenly) they took a look at it and told me no worries sent it out on rush since they knew i used it for school notes and i would need it on monday, i had my laptop by monday without any issues. If you are going for a repair try and set up a time before you go or else it can be a wait. Having an Apple store close by is always nice since all the techy stuff i have is usually an apple product. but with all this said i try to go during off hours when the store is more empty so i can whatever i need, repair or purchase, to get done fast. read more

I want to spend a day just hanging out in the Apple Store, talking to the Geniuses. Not necessarily about Apple stuff, just chatting! I love it there. They are always friendly, always helpful and I never have to ask for help, they just appear. Every transaction is courteous and efficient. Forget Disney teaching people about service. Apple's got this!! read more

Whenever I'm in the Falls I always walk in the Apple Store just to see what's going on in the Mac world. (Since I'm not A Mac head) I'm always been rapidly approached by someone willing to help me. The place has always been clean and organized. Apple has always had all their products out to try out with someone ready to answer any questions. I recently purchase two Iphones at different dates and they have answered all my questions on both dates. Different reps. I went back to the store with my last phone I purchase to get my contacts transferred from my old phone something they offered at time of purchase but I was in a hurry at the time. They connected my old phone and my new phone to a machine when they notice something was wrong with my new phone they brought out another machine and it had the same problem. So they took my new phone to the Genius desk and they found that my new phone was not working properly when connected to another device. They immediately exchanged my phone for another new one. I was able to get all my contacts in seconds. I'm just glad they found this problem and not me it would have driven me crazy. I'm not the kind of guy who gives up on things. Since I purchase my phones I've gone back three different times to purchase different items and have always been help with good knowledge. The one thing bad I will say about apple is coming from Verizon and Sprint years ago AT&T is horrible with reception. I can't understand why such a good brand is related to such an unreliable brand. I think Steve knows this and is working on this. If the rumors come true I'm back with Verizon in a heartbeat. I don't care how much of a penalty I have to pay AT&T. read more

In light of the revamped Apple space at Aventura (finally), the Falls location is no longer tops but still nice.

Treated great. Told me when I would be taken care of and we're very helpful. Only place to go. Thanks folks for great experience.

Okay Apple store you are fun to walk into and just play with all your gadets! This Apple store is usually crowded, but the service is decent. Went to but the new I-phone and was in and out in about 15minutes, paying, setting the phone up and all. The guy knew all the answers to our questions which made the transaction even smoother, and also helped us out with our laptop. So good job Apple store. read more

I tend to avoid the Apple store like the plague, as it's always so crowded and chaotic in there! Tonight, I had to venture in there as my IPad was possessed and needed professional help. I walk in and make my way through the crowds to the front of the store. I immediately spot a friendly face and share my woes with him. His name was Jaime. He immediately recognized I was technologically impaired and slowly went through the process of everything I needed try in order to fix it on my own (my warranty expired one week ago)! He then told me that if I had any trouble whatsoever, I could come back to the store with my laptop and they would help me right then and there. He also showed me how to make an appt online if I was unable to fix it after doing what he suggested. So refreshing to find such a helpful young person! I appreciate your patience and helpfulness Jaime! read more

Customer service is superb. The staff at this Mac store helped me out in all my needs. Thanks guys!

If I can give it half of a star, I would. Management and staff could be better in terms of professionalism and Apple as a whole needs to step their game up. End result=no resolution to my problem and the phone was missing a screw which holds the casing closed. I've been with Apple since the 3G iPhone and never experienced the disgrace that I had to endure today. Stay clear of this location and go to Dadeland Mall instead if you're looking for positive results. read more

Don't go to an apple store for anything more than to buy a product. The staff is not very helpful at anything except telling you to wait, try again and no. If you need any tech support you're better off just calling the my apple phone number. read more

Years ago this location was wonderful. But it is about as welcoming as a funeral. The staff is old and tired and just waiting to leave for the day. Cannot help with the simplest issue. The old days of being excited about working for apple are gone and forgooten here. Do yourself a favor ..skip the store..order online read more

It was nice to be able to make an appointment in advance, and be seen in less than 30 minutes. I was really happy that they were very helpful and able to meet my needs. This has got to be one of the better Apple store locations, and it's size helps a lot. read more

Have to admit it, this place works like every other place. No sorry out of warranty is always the answer. Then it's $60 to fix it. But I pay the additional insurance. Sorry that's through the service provider not us. Gee thanks. Still love the product but it's a hardware issue and I find it hard to believe that it's not covered somehow. "Sorry those things can happen" is what I'm told. So either pay the $60 or go to the service provider and try your luck there. Not the answer I'm looking for. Have we as a society lost the customer satisfaction factor? Maybe. read more

Went to this location to exchange something and to get some other stuff. Nekia took care of us and she was very nice and attentive, always trying to answer all of hubby's questions and even going in the back when he wanted to look at an item which they did not have open in the floor. When the time came to answer a question she did not know the answer to, she got Jose who was just as helpful as Nekia. If you're an Apple fan, this is your place. read more

The best apple store in Florida! Not many tourists go there. The sales clerks are in a terrific mood, and are very helpful, even when all other "geniuses" around Florida denied me help without an appointment! read more

Barely 1 star I don't like apple mainly for their ridicules prices on fixing their own trash products I regret buying my iPhone I should've bought a flip phone instead wtf it's expensive to buy an iPhone and the battery either dies or malfunctions they better come up with an advance technology battery life or else their going to suck for the rest of their life read more

I just left my appointment at the Genius Bar with Cassandra. She was absolutely AMAZING. She was so sweet and patient when working with me. I've been to other Apple Stores and no one really understood what my business is and what I was trying to accomplish with my MacBook. Not only was Cassandra familiar with my business niche, she also introduced me to David Fernandez who also understood my niche! They were both so patient with me, walked me through all of my options and possibilities to make my project work, tested my MacBook and did what they could to help, and were so knowledgeable in the subject. Thank you so much!! Best service I've ever experienced from an Apple Store. read more

First off id like to thank Brian for his customer service and the manager on duty 5/14/19. I came in for a diagnostic on my power beats 3. Ended having to be a replacement and they covered the cost since my warranty was only expired for a few weeks. Thanks again 100% recommend this specific store to all. read more

I came here after having a major hardware malfunction with my brand new iPhone. I've heard nightmare stories about how long people wait at the Apple Store so I decided to arrive about 15 minutes before the store opened. My name was put on the list and I was told it would be about a 30 minute wait. I walked around the Falls a bit, went back to the store after about 20 minutes, checked in and was assisted after several minutes. The employees were friendly and knowledgable. The technician that looked at my phone immediately assessed my problem and provided me with a replacement iphone. I was in and out of the store in about 20 minutes. I couldn't have asked for better speedy service. Now fingers crossed that I make it another 7 years without needing assistance with my Apple products! read more

No matter what time of day you come here, the place is always packed! But they are always well staffed and everyone is friendly. The folks at the Genius Bar are great too and very helpful. They don't even make fun of me for my non-techie stupidity. At least not to my face! :-)) read more

Ethan was amazing, great customer service and energy . He really made the experience awesome and was extremely helpful and fixed my problem same day and quickly. I would advise to ask for him next time you go . He's great ! read more

This is for the genius bar. My space bar stopped working and popped out so I made an appointment with the genius bar the next day at 7:45pm. Although I had to wait an hour because they were so backed up, they fixed my problem of free and kept apologizing. I was so satisfied with the genius bar and the staff. read more

Very rude customer service. I called the store, got redirected to Apple Care although I specifically wanted to speak to the Falls Store and finally got on the line with someone from there and as soon as I asked my question they rudely hung up the phone on me without even saying a word. It was a lady, she didn't even greet me with a name so I have no idea who it was. read more

Worst Experience Ever, it has been over 3 weeks to try to make an appointment. In addition, you could not even contact the store directly. Purchased the phone at AT&T , the phone sounds distorted and overheats. We pay top dollar for your products, learn to cater to your customers. read more

What a wonderful experience today.... Due to convince I have either purchased my I-phones/ I-pad at AT&T or through the Apple Store online. Today I went the store to purchase the Apple Watch and Richard was wonderful, he not only showed me the watch I asked for but also switched out a few bands so I could see different combinations that samples were not available. He showed me all the things the watch could do and then took me over to the set-up table where although they wee super busy, the associate that was there( I do not remember her name) helped me with setting up my watch and made sure all was working properly before I left. I will return to this store for future purchases, if you want a true customer service experience, without waiting for ever( I waited maybe 5mins) come to the Apple Store at the falls.... read more

Walked in with an Android they wouldn't let me leave, but this iphone is pretty I'm glad they convinced me to switch, I just couldn't say no

Went in the other day very nervous because my iPhone 6 had stopped charging after a very wild night out. Although it was overwhelmingly busy, their friendly staff made sure to accommodate my needs right away. I wish I had gotten the name of the guy that helped me. He wasn't able to fix my phone but assured me right away that I would be getting a new one free of charge. I was in shock at how knowledgeable he was, had an answer for every question I asked him. I really enjoyed my experience here and walked out with a free brand new iPhone! read more

Whenever I've had an issue with my iPhone or any of my Apple products for that matter, I tend to come to this Apple Store because of the quality of their customer service. They are always willing to help me out and find a solution, needless to say they're good at what they do. read more

Made an early morning appointment to get my iPhone checked out before the 1 year warranty expired. Got there the store was empty, and it was a quick painless process, and after they gave me my new phone, because of a broken home button, the staff where more than happy to help me transfer over all my contacts to the new one. read more

This is the best Apple Store in Miami. The employees are great and know what they're talking about compared to other consumer electronic stores. This is my number one stop when I need help with Apple products or even to purchase new products. read more

Had an appt at 11:30 and had to wait extra 10 minutes but was told they were running behind. I had great service from Jason and Jacob. Replaced my iPhone with no problem. read more