I just migrated my mobile services from Verizon to Xfinity, merely due to a very attractive bundle…read morecost with my already existing internet and TV services. The migration, activation and ESIM e-card start with Xfinity was the longest two-day nightmare I have experienced with any service provider I have ever worked with (not just mobile ones). No follow up, things are let hanging and one needs to call several times and go through another nightmare that is to speak with the right attendant. Will give them one month to test their signal quality and reach, otherwise will go back to Verizon.

NO military discount. NO senior discount…read more GIMMICK - yes, discount, but for their MOBILE services (that they are pushing). NOTHING for HOME services. And then... ONLY if your home is in a location they need customers. IF NOT - then whatever HIGH and OVER PRICED services you are already receiving from them... you are STUCK WITH ! ! ! Spoke to Luis, then the Manager Alexis... They could care less !!! Being a long time customer doesn't matter to this greedy company. NOT a good community business or neighbor. NOT welcome here. AT&T has been offering same service at LOWER PRICE... and I'm going to make the CHANGE ! Suggest you do too !

As a New Yorker, I'm pretty skeptical and research well - but my Iphone glass cracked and I had no…read morechoice but to find the closest store that could fix it while in Miami. I was really worried my screen would look darker as I had read reviews that other had companies had put in darker glass on their phone. I was really impressed with Doctor Wireless as they were really knowledgeable and my glass looked perfect. ** Thank you to the 3 people working that day. They each had their own strength and were very caring. Please open one in New York!!!

My wife broke her IPhone X screen, it had an inch thick white line that ran vertically and the…read moretouch function was no longer working. This all happened on a Friday at about 5pm. This meant it was an emergency since she uses it for business for Square transactions. I started calling various repair places, got some crazy price quotes and turnaround time. We were in panic mode now. Finally I Called up Doctor Wireless. Fred was very patient and he advised us to come right over. I grabbed the phone and ran over to their location at the Falls Mall. The tech was very professional, he looked at the phone, gave me a very reasonable price quote and said to either wait or come back in 30 minutes. I decided to wait, well he was done in 20 minutes. In 25 minutes I was already on my way, with shiny new screen. Crises everted and money saved. This was by far the most pleasant experience I had with phone repair places. I recommend Doctor Wireless.

When my mom and I walked in we were greeted by Megan. Megan is amazing she helped me with…read more transferring my iPhone to the iPhone 17, she was patient, funny, knowledgeable. She answered all my questions. I would recommend anyone to go see her if they have any iPhone related questions or issues, amazing and well rounded employee and person. Also, during the time Megan was doing a class Steph helped me any additional questions and concerns I had, he was great. 10/10 service. Ambiance was your typical Apple Store it's an aluminum store with the state to the art of Apple products.

This will be a very brief review because it was a very brief visit. I walked in with a problem on…read moremy Apple phone to a store thatI have never been to, just happened to be at the Falls. I was having an issue with my battery charge and wanted to ask a question at the genius desk. However, the line was so long and it would've taken forever so I was about to leave when one of the Sales ASSOCIATES asked me if she could help me. I told her why I had come in and she asked if she could borrow my phone and with a couple of quick things that she showed me remedy the problem in under a minute. What an unexpected surprise of great customer service. This will be my new go to Apple Store.

This Verizon store is a breath of fresh air! We worked with Matt, who we now call the phone…read morewhisperer and a definite super hero. We had spent the past 3 days trying to resolve issues caused by a Verizon Franchise. Matt came to the rescue. He was able to have my son's old phone number moved to his new iphone, which he had purchased from the local Apple Store. He additionally resolved billing issues created two days earlier when my son had purchased a new iphone through a Verizon franchise and was given a defective device. Inappropriate charges were added to my son's bill when the phone was return to that dealer. When we left this Verizon Corporate Store, my son indicated that a weight had been lifted off his chest, and he was finally able to enjoy his new device. This store in now our go-to location!

Verizon Wireless devastated my family. On May 25, 2025, I was told by multiple Verizon agents that…read moremy account was in good standing and to disregard a disconnection warning I received. I was paid in full, on autopay, and had no missed payments. I believed them. On May 26, Verizon terminated all of my lines--without warning. That included the line of my 75-year-old father, a retired public school special education teacher, who had just ported his number over from Optimum six days prior. That number was tied to all of his doctors and medical contacts. He had just undergone knee replacement surgery. He now had no phone, no way to call 911, no way to reach me or any of our family. My parents are not tech-savvy. They don't have backup phones or spare money. My father has high blood pressure and diabetes. Verizon left him completely cut off. And when I tried to fix it? They refused to release our numbers. They refused to provide a transfer PIN. This directly violates FCC law (47 CFR § 52.35). One rep even told me I might be blocked from calling if I kept asking for help. I spent over 20 hours on the phone with Verizon. I visited stores. I messaged them on every platform. They told me they couldn't access my records, my chats, or help me. I had to open a brand-new plan with T-Mobile just so I could start calling for help again. My parents and I were forced to accept random new numbers. Our identities and medical links were severed. Verizon even sent me a $5,898.13 bill after they terminated my service. I was billed for phones and service they made unusable. This is not just customer service failure--it's elder abuse, deception, and total corporate negligence. I have documentation, screenshots, and evidence. I just want my parents to be safe and connected again. Verizon failed us in every way imaginable.

Super attentive and friendly service. Shop was busy and I still felt very welcome and comfortable…read more Repaired everything quickly with a fair price. Thank you.

Onell and his tech are both extremely knowledgeable on tech across the board. I came in with my PS5…read morefor a deep cleaning and liquid metal replacement, the longest part was me figuring out how to use my hotspot lol. They're professional, friendly and detailed in their craft. 20/10 recommend. Great price, great attention and even better attitude than most techs around. All in all they have my business and all my tech needs are in their hands. Btw it only took about 30-45 minutes to open, clean, fix and close. Only reason why I spent an hour hear was me trying the console out for a couple matches and chatting with their team.

Great job by Leo and his team in resolving issues with a flip phone and converting it to a sale of…read morean iPhone. The team at this store is friendly and exceeds expectations.

I just moved back to the United States! Yay! What's the first thing I need to do? Get a cellphone…read moreof course! Thankfully this AT&T store was right in my area, surrounded by others so it was a short drive and parking was a breeze. Upon entering my family was greeted by Caitlin who helped my family and I connect my phone to it's line. Working along side her was another service rep. Who was thoroughly bothered by our presence (mind you the store was empty of customers besides my family).Thankfully after telling him "sir I'm not trying to argue with you?" He stopped with the back and forth banter and left us alone... all of this over a piece of paper that was supposed to come with my phone. Overall my needs were met in a timely manner but next time I will drive 5 minutes down US1 to go to a different store.

T Mobile at the Falls saved the day for me today I bought a…read morecontract 1 year ago and had a major issue today . The rep Estrella displayed exemplary customer service.as she did when she made the sale last year Thanks for your patience and attention to detail

Despite the negative reviews, We have nothing but good things to say about this store in the two…read morevisits we made in two days. With each visit, we dealt with different customer service agents. When we went in to ask about making the switch from another carrier, we spoke with Oliver who was extremely helpful. We had countless questions regarding the plan and phone features which were answered in great detail. Oliver had informed us that though he would not be there the next day when we were going to sign up, we could ask for his associate. The next day when we went in, the associate was helping someone else with a new plan so we were attended to by Kelsey. LIke Oliver, she was very helpful and went out of her way to ensure that we were taken care of. It was refreshing to experience such a level of customer service.

I cracked my phone recently and came here to have it fixed. From beginning to end it was a good…read moreexperience with uBreakiFix, l called before going and they gave me accurate time and cost for the cracked screen to get fixed. Everyone I spoke to was polite, and getting my phone fixed only took an hour. I went around 12-ish PM on a Wednesday. Thanks for fixing my phone!

I wish I could give zero stars. I called ahead to get a…read morescreen repair for my iPhone 16 Pro Max. I was told by Eddy that the repair would be $250, but since they didn't have that screen available, he said the "better" screen would be $300. I agreed because I thought I was getting a higher-quality replacement. When I picked up my phone, the screen was loose and it stopped working shortly after. I went back to have it fixed, and they told me the warranty wouldn't cover it and that I'd have to pay another $200. This was extremely frustrating considering the issue happened right after their repair. Very unprofessional experience, misleading pricing, and poor quality work. I definitely would not recommend this location.

03/2026 Rating: 5.0…read more That feeling when you realized that your phone is done-zo! I. Nearly. Died. Long storty short, my phone fell and briefly got wet. It was a Sunday afternoon and ts been raining buckets nonstop. Ran to AT&T, the young worker there, zero desire to provide customer service. Informed me that they do not schedule a tech to come to your home or work or in the middle of Walmart to fix your phone anymore. That I now I have to make an appointment and go to an Asurion facility and get it fix there myself and that I will pay an addition fee despite paying monthly for insurance. Ridiculous! Despite telling her that I have insurance, she did not really listen. She should've just advised me to go straigh to Asurion instead of keeping me there, trying to sell me an upgrade. I was ready to call T-mobile. STORE: Inside building is just an empty room with a costumer service counter and a wall of accessories for sale. They do all the repairs in the back. No decor whatsoever, just couple of chairs. The store is clean and they were sweeping the floor and was getting ready to mop near closing time. CUSTOMER SERVICE: In my desperation, I took a chance and drove to this location in the rain with 45 mins till they close. The store looked closed from the outside and I nearly died again. But, as soon as we entered, Joey came out and asked what's wrong and right away he diagnosed that I just need a new screen. He assured me that it would only take about 15 minutes, as long as I have my icloud information. Racking my brain, he returned not even 10 minutes later with my cellphone screen alive, bright and working!!! I was able to enter my icloud info and Joey promised 10 minutes. And he delivered! I am amazed. This has to be pure luck. He saw how stressed out I was and he made it his mission to fix it. I told him my experience at AT&T and asked how if they no longer do house calls and he said that is false. AT&T should have given me that option, something like choose mobile repair or something like that and I would've been able to schedule for someone to come to my work the very next day. Basically he told me that I could've done all of this at home via the website. So now I feel stupid, but really people, just do your job. 5 Stars for Joey's excellent customer service. He listened, he found a solution, he showed empathy and he was efficient. It was a horrible day, but in less than 30 minutes, he managed to save the rest of my Sunday. Thank you!

Very bad experience here. Poor communication and service. Go somewhere else. If you use Asurion,…read moreuse the option to ship your repair rather than bringing it to this store.