Total 5 star experience. Amanda t front desk was great. We were escaping a dump hotel in Sunnyside…read moreand called late and she was able to give us a choice of rooms with or wo elevator On 2nd floor. The place is very new and up to date and very accommodating. The parking lot is huge and pretty well lit. The entrance includes the breakfast area which is great, the pool and hot tub which looked clean and folks were enjoying it. Everything is spotlessly clean. Our room was perfect. Well lit. The shower was great water pressure. Baby Keurig was stocked with Kirkland coffee. Microwave and fridge new. TV and amazingly and rare TV guide with channel icon and big font so I can read it easily! Quiet room. The breakfast was terrific. Made to order omelets? Yes and wow! Juice, Multiple types Of coffee, fruit, oatmeal, scrambled eggs, sausage, hashbrowns - the works! Would stay here again in a second! The price was on the high side however but you get what you pay for. First class all the way. This is the way a property should be managed!

Pros: -Good value…read more-Well maintained and clean property -Friendly staff -Spacious room -Large mini fridge -Four comfortable pillows per bed -Strong water pressure/usable showerhead Cons: -No luggage carts available -Confusing and outdated entertainment system on the TV -Limited parking/hotel hosting events that take parking away from guests -No information given about WiFi/no apparent WiFi available I stayed here because all of the hotels in the Tri-Cities area were horribly overpriced. This Best Western Plus offers a surprisingly good value with a room that was more spacious and comfortable than I expected along with a beautiful view. There is a Denny's and a convenience store nearby both of which I took advantage of. I am beyond sick and tired of hotels that refuse to buy enough luggage carts to have them available for their guests, and also refuse to enforce any kind of policy that holds guests responsible for returning the carts in a timely manner. Suggestion: If you want a cart you provide a $50 deposit (charged to your room) and if the cart is not returned in 30 minutes you lose the deposit. I should not have to make 8 trips back and forth at check-in AND check-out to shuttle my belongings from a full-size SUV packed for a 3 week roadtrip (everyone knows not to leave a single item in their vehicle overnight). The TV's built-in entertainment system was frustrating to navigate and outdated. I expect easy access to Netflix/Tubi/Prime Video in 2026. I was not given any info about WiFi and I could not find a WiFi signal. Parking is very limited and even more so when the hotel is hosting a party on their back lawn. If management would address some of the issues mentioned above this could be a 5 star Best Western Plus, it certainly has the potential.

Me and my husband stood here 5/20 and had such an amazing experience! It was so peaceful as soon…read moreas we drove onto the property cute little kittens were playing in the yard, horses in the back. Our room was decorated so cute for our late honeymoon the bath room was a good size very huge jacuzzi tub and high tech shower with radio and lights Breakfast was THE BEST with the freshest orange juice We will definitely be back!

The owners are friendly, personable, accommodating and attentive. The appointments are pleasing…read more The room and facilities clean and modern. Nicely located and convenient to a variety of eateries. Breakfast was freshly prepared and filling. All in all a nice weekend getaway address

"I ate it I'll rate it.", well I rested and showered when my home was being worked on. Omg I had to…read moreBEG the owner for some Shampoo the rooms do not come with that! The owner told me to go across the street to a Gas Station. Finally the Hotel no Tell owner gave me a couple squirts of her shampoo into a small bottle of mine to use. The Hot water came and went hot and cold as I banged on the Shower controls. Funny. The room was older but very clean, neat and big. The two pillows were flat, I felt the outer door and lock were not up to par to the room. Left after my shower. It was around 50. or 60.- I think? It's been over a year ago. I won't forget my couple hour stay.

We stopped by because I was curious about the mixed reviews. We weren't staying at the hotel so I…read morehoped we'd have a positive experience. We arrived near the end of the day so we had the whole space to ourselves. This was great because we have a toddler and I love being able to explore the space and snap photos without worrying about disturbing other customers. The host was super new to town and the job. Trying to order took a long time because she'd walk away to a far away space (kitchen?) to check on each question. "Can we still order food?" Walks away. "Does the charcuterie plate have any goat or sheep cheese?" Walks away. "I'd like the x tasting and the charcuterie platter." Walks away to put in the charcuterie order (instead of pouring the first wine). I wish she could have texted someone or used a computer/tablet to communicate with the kitchen... or had an experienced person there to provide guidance/training. Eventually we got the snacks and wine. They were each... okay. The wine tasting was a bit awkward because she was reading the descriptions (for the first time??) and seemed surprised by some of the flavors/notes mentioned. I can see us visiting again if we're for some reason in town for an event and the event happens to be here, but I'd rather explore other wineries if it's just us or a group of friends exploring Prosser wine tastings.

WARNING: I, like many people, thought that the Desert Wind Inn would be an all inclusive event…read more Wine tasting and dinner in the evening, sitting around the fire in the backyard drinking a glass of merlot. Experience a wine tasting in the quiet serenity of the wine country. This is the experience that is advertised on the website and we paid handsomely for it. This dreamy experience is just that: a dreamy image of what this could be which could not be further from the truth. Instead, we were met with rude indifferent service, a room that we could not easily leave past 5 PM (or 7 PM if you're lucky to be here Friday-Saturday), a loud uncomfortable room, and poor quality wine. DO NOT STAY AT THIS HOTEL IF YOU WANT A WINE COUNTRY EXPERIENCE; ONLY STAY HERE IF YOU ACTIVELY SEEK OUT DISAPPOINTMENT. What was supposed to be an incredible afternoon and evening in the wine country turned out to be a disappointment. The expectations created by the property in its advertisement plummeted the second we set foot on the property. The warm welcoming mentioned in previous recent reviews was no where to be seen when we arrived at the property on May 29, 2025 at around 12:30 PM. A cold and rather indifferent hostess meets us, no greeting, no welcoming remarks but a cold "what do you need". The hostess only expressed distain that we were checking in, giving us an annoyed glare while informing us that check-in was not allowed until 3 PM despite the hotel being seemingly empty. In the same annoyance and disdain, she told us that all information we needed should be in an email (that never arrived) and the turned her back to us and walked away. We did not expect an early check in, we just wanted to make sure that all of the information is there and whether there was more to do about it prior to us getting our room. The attitude was entirely discouraging and unwarranted and it continued to do so over the course of the next couple of hours while we waited for 3 PM. It was only when we said that the email did not arrive she begrudgingly gave us the information on a card with a random code without any explanation roughly 30 minutes after we arrived. In hindsight, that meant the room was ready, but she did not bother to tell us that fact nor inform us what the code represented. While we waited, we sat down for a glass of wine. The hostess continued to treat us like we were unwelcome guests being incredibly rude and lacked curtesy at every turn. No smiles, no small talk about the place, no indication on what to expect from our stay based on what was advertised on the website regarding the tasting and other opportunities of the sort. No wine recommendations were given nor what to expect from our choices nor any indication that she would be happy to help at all with our questions. She just coldly informed us that there are no truffle fries or soup. We proceeded to "guess" what wines would be to our liking based on previous experiences. We tried four different wines by the glass and truthfully, the wine was rather mediocre which fueled the unexpectedly unwelcoming and unpleasant experience. Bad wine and bad attitude just don't mix well together for a great experience. This was topped up by a very slow service (45 minutes with nobody else in the restaurant) for a Caesar salad and warm bread with butter. Once 3 PM rolled around, we were not shown or told where to go, instead we were left to figure it out which was difficult as the place is big. We finally found our way to our room where we were met with the startling insight that the rest of the property closes at 5PM (or 7 PM Friday- Saturday) no dinner service, no bar service, no access to the back patio. All nicely taped to the door. This made it sound like we were practically only allowed to be in our room after 5 PM (or 7 PM Friday-Saturday) with no control of the thermostat and a massive highway outside, polluting the room with unpleasant smells of gasoline and constant car noise. This "curfew" made us feel hostages in our own room. After 5 PM and before 11 AM, all you have available for "leisure" is the hallway with all the rooms and the side door. No staff around, nothing. Just a hallway and a side door. The all-inclusive feel is cut short by the lack of a breakfast option or any other hospitality services. In order to get dinner, miles down the road (goodbye wine tasting experience elsewhere - the place is not walkable, so one must drive there), we had to exit through a back door, down a metal staircase, that leads you behind the dumpsters and makes you feel like a criminal. Overall this experience was not at all what was advertised by the property. This was an extremely expensive room with worse service than a comfort inn. I felt like I was living an episode of Gordon Ramsey's Hotel Hell. I cannot recommend at all that anyone spends this kind of money for this experience. 1/10 would actively avoid this and everyone should.

The room was very clean the bed was so soft, we had everything we needed. They even had a nice…read morerecliner to sit in after a long drive it was nice to put my feet up. The breakfast was good. They make omelets to order. The people were so friendly. The room was very quiet that was the best.

Great place! Greater by friendly staff. Nice clean room with a very comfortable bed. I slept great…read more The breakfast was well above average too.

The Best Western Plus inn at Horse Heaven is the only place I would stay at in Prosser. Washington.read more

Wish I could give a better review…read more Our first room didn't work so we had to get another. If only the room was cleaner and better I'd give it a better rating. I have two kids, Under 5. My husband spotted the pill on the window sill before they did thankfully, which is unacceptable that it was even there! There was a odd looking toy by the bed that seemed sketchy. Felt like something was done in there and we'll it wasn't cleaned good enough. Really sketchy. But only reason I'm doing a 3 star is the people that run it is very kind.

There is a sign posted in the office that says: "We do not give refunds for any reason", that…read moreshould have been my first indication this was going to be a less than favorable experience. Who inspects a room before paying? This motel is in very, very poor condition. Shotty maintenance, it's disgustingly filthy! In a bad area for crime and violence. $100. before taxes, We wouldn't eat or shower there because it was so gross! Zoom in on the pictures I've posted. That phone is missing parts, it hasn't. been cleaned in a long time! The stairs are literally rotting. You can watch television if you have your own Netflix. The dust on the headboard was pretty bad! The room is basically one bad Petrie dish! Advice for owners, burn it or demolish and build a new facility

This was the best stay of our 3 week road trip. We arrived at 1:40 on a hot afternoon. They were…read moreable to check us in then. This was the only place that had two grab bars and a higher toilet. The shower spray was small. Tub was clean. The rooms were clean and roomy with great views out the window to the back of the hotel. Breakfast had a variety of things from eggs to bacon, sausage and pastries (I LOVE the little cinnamon rolls they have) to yogurt, bagels, toast and I think a waffle maker. There are a ton of things to do around here. This hotel sits in one of the best wine tasting areas in the PNW. We visited a couple of wineries and they were dog friendly. We have been to many of the wineries when we are in the area (I am from the Tri Cities but live on W side now). There are plently of places to eat. Starbucks, Dutch Bros, McDonalds, Carl Jr., Wendy's ,etc. The Airfield Winery makes great food to go with your wine . There is also a Best Western in the area. Only about a 30 minute drive to Richland, Wa. We at at a Mexican place called Las Palomas. My husband picked it up at take out as we had a dog with us. We ordered their tacos and they were some of the best we have had in a long time, They were delicious as well as authentic, and we would have had some for breakfast if they were open then. The cost was very reasonable. The hotel is dog friendly and lots of places to walk you dog. There is an outside patio you can eat at and I believe has a bar b que. One of the things I found on this trip...Only about two of the hotels we stayed in on our 3 wk trip to ND had freezers. And they were missing the little knob that adjusted that temp. We always carry a portable thermometer with us so we can know what the temp. But both places said it is because people take them. We have had mini refrigerators at every hotel but most of them have no freezers anymore.

Usually I would give this holiday inn a better review but it was probably the worst hotel stay I…read morehave ever had and I've stayed here about 7 times. Never this bad before. To start out our trip we get to our room everything seemed good till about 10:30pm when a strong cigarette smell started seeping into the hallway and into our room wife and daughter couldn't sleep front desk said they couldn't help so we had to deal with it the next night fire alarm went off and we were freezing outside for an hour at midnight. After all this the hotel didn't feel the need to discount our stay or offer anything

This was a good place. Here for work at a winery couple exits away. Rodeway Inn-…read more clean great choices for breakfast. Hot and Cold. Killer ! took some extra for lunch later funny view out our window of a funky kids dental office (pic included) staff, happy to help and friendly pool, I didn't use, but looked clean/inviting. Brother used it and loved. we ordered a rollaway. and my mom has made sandwiches thicker than this mattress. And the rollaway itself was bowing..so there was this massive dip. Kind of comical. Was praying hard my brother wouldn't suffer with back ache next day. He didn't! $10 charge for a horrible rollaway. I'd visit/recommend again.

from a hotel structure and room design perspective, this is as ordinary as you can get. Decent…read morevalue and comfort. HOWEVER, there were a couple of odd expereices which cause me to deduct stars: shortly after checkin, the front desk clerk boldly unlocks and enters our room WHILE WE'RE there. No traditional knock before or any announcement and in fact caught one of us using the bathroom. Very very creepy. The other thing is that while everything looked clean, the towels and linens didn't feel laundered. they felt used and refolded. there was also a blood stain on my sheets which should never be allowed. The final nail in the coffin of this place is the A/C was extremely noisy all night. I would urge the owners to re-evaluate staff training and operations processes in order to make some quick changes which would drastically improve my review.