The management at this location was extremely disappointing. I requested a printed receipt, but…read morestaff refused, stating that because I booked through Expedia, they were unable to provide one and that I would need to use the email receipt instead. I explained that this was a business trip and that I required a physical copy for my records, yet they still refused to assist me. I then asked for the corporate contact number so I could report the unsatisfactory service. The general manager responded that he was the manager. I clarified that I was requesting the corporate office contact information, and he claimed that all locations are privately owned. While I understand that franchises may be privately operated, there is still a corporate office that establishes operational standards. Refusing to provide a simple printed receipt and declining to share corporate contact information is highly unprofessional and reflects very poor customer service. Overall, this experience was extremely unsatisfactory.

They charged me $150 because the mirror fell off the wall when the door slammed closed -- by the…read morenature of the door. Very rude manager Brenda.

Me and my husband stood here 5/20 and had such an amazing experience! It was so peaceful as soon…read moreas we drove onto the property cute little kittens were playing in the yard, horses in the back. Our room was decorated so cute for our late honeymoon the bath room was a good size very huge jacuzzi tub and high tech shower with radio and lights Breakfast was THE BEST with the freshest orange juice We will definitely be back!

The owners are friendly, personable, accommodating and attentive. The appointments are pleasing…read more The room and facilities clean and modern. Nicely located and convenient to a variety of eateries. Breakfast was freshly prepared and filling. All in all a nice weekend getaway address

"I ate it I'll rate it.", well I rested and showered when my home was being worked on. Omg I had to…read moreBEG the owner for some Shampoo the rooms do not come with that! The owner told me to go across the street to a Gas Station. Finally the Hotel no Tell owner gave me a couple squirts of her shampoo into a small bottle of mine to use. The Hot water came and went hot and cold as I banged on the Shower controls. Funny. The room was older but very clean, neat and big. The two pillows were flat, I felt the outer door and lock were not up to par to the room. Left after my shower. It was around 50. or 60.- I think? It's been over a year ago. I won't forget my couple hour stay.

We stopped by because I was curious about the mixed reviews. We weren't staying at the hotel so I…read morehoped we'd have a positive experience. We arrived near the end of the day so we had the whole space to ourselves. This was great because we have a toddler and I love being able to explore the space and snap photos without worrying about disturbing other customers. The host was super new to town and the job. Trying to order took a long time because she'd walk away to a far away space (kitchen?) to check on each question. "Can we still order food?" Walks away. "Does the charcuterie plate have any goat or sheep cheese?" Walks away. "I'd like the x tasting and the charcuterie platter." Walks away to put in the charcuterie order (instead of pouring the first wine). I wish she could have texted someone or used a computer/tablet to communicate with the kitchen... or had an experienced person there to provide guidance/training. Eventually we got the snacks and wine. They were each... okay. The wine tasting was a bit awkward because she was reading the descriptions (for the first time??) and seemed surprised by some of the flavors/notes mentioned. I can see us visiting again if we're for some reason in town for an event and the event happens to be here, but I'd rather explore other wineries if it's just us or a group of friends exploring Prosser wine tastings.

WARNING: I, like many people, thought that the Desert Wind Inn would be an all inclusive event…read more Wine tasting and dinner in the evening, sitting around the fire in the backyard drinking a glass of merlot. Experience a wine tasting in the quiet serenity of the wine country. This is the experience that is advertised on the website and we paid handsomely for it. This dreamy experience is just that: a dreamy image of what this could be which could not be further from the truth. Instead, we were met with rude indifferent service, a room that we could not easily leave past 5 PM (or 7 PM if you're lucky to be here Friday-Saturday), a loud uncomfortable room, and poor quality wine. DO NOT STAY AT THIS HOTEL IF YOU WANT A WINE COUNTRY EXPERIENCE; ONLY STAY HERE IF YOU ACTIVELY SEEK OUT DISAPPOINTMENT. What was supposed to be an incredible afternoon and evening in the wine country turned out to be a disappointment. The expectations created by the property in its advertisement plummeted the second we set foot on the property. The warm welcoming mentioned in previous recent reviews was no where to be seen when we arrived at the property on May 29, 2025 at around 12:30 PM. A cold and rather indifferent hostess meets us, no greeting, no welcoming remarks but a cold "what do you need". The hostess only expressed distain that we were checking in, giving us an annoyed glare while informing us that check-in was not allowed until 3 PM despite the hotel being seemingly empty. In the same annoyance and disdain, she told us that all information we needed should be in an email (that never arrived) and the turned her back to us and walked away. We did not expect an early check in, we just wanted to make sure that all of the information is there and whether there was more to do about it prior to us getting our room. The attitude was entirely discouraging and unwarranted and it continued to do so over the course of the next couple of hours while we waited for 3 PM. It was only when we said that the email did not arrive she begrudgingly gave us the information on a card with a random code without any explanation roughly 30 minutes after we arrived. In hindsight, that meant the room was ready, but she did not bother to tell us that fact nor inform us what the code represented. While we waited, we sat down for a glass of wine. The hostess continued to treat us like we were unwelcome guests being incredibly rude and lacked curtesy at every turn. No smiles, no small talk about the place, no indication on what to expect from our stay based on what was advertised on the website regarding the tasting and other opportunities of the sort. No wine recommendations were given nor what to expect from our choices nor any indication that she would be happy to help at all with our questions. She just coldly informed us that there are no truffle fries or soup. We proceeded to "guess" what wines would be to our liking based on previous experiences. We tried four different wines by the glass and truthfully, the wine was rather mediocre which fueled the unexpectedly unwelcoming and unpleasant experience. Bad wine and bad attitude just don't mix well together for a great experience. This was topped up by a very slow service (45 minutes with nobody else in the restaurant) for a Caesar salad and warm bread with butter. Once 3 PM rolled around, we were not shown or told where to go, instead we were left to figure it out which was difficult as the place is big. We finally found our way to our room where we were met with the startling insight that the rest of the property closes at 5PM (or 7 PM Friday- Saturday) no dinner service, no bar service, no access to the back patio. All nicely taped to the door. This made it sound like we were practically only allowed to be in our room after 5 PM (or 7 PM Friday-Saturday) with no control of the thermostat and a massive highway outside, polluting the room with unpleasant smells of gasoline and constant car noise. This "curfew" made us feel hostages in our own room. After 5 PM and before 11 AM, all you have available for "leisure" is the hallway with all the rooms and the side door. No staff around, nothing. Just a hallway and a side door. The all-inclusive feel is cut short by the lack of a breakfast option or any other hospitality services. In order to get dinner, miles down the road (goodbye wine tasting experience elsewhere - the place is not walkable, so one must drive there), we had to exit through a back door, down a metal staircase, that leads you behind the dumpsters and makes you feel like a criminal. Overall this experience was not at all what was advertised by the property. This was an extremely expensive room with worse service than a comfort inn. I felt like I was living an episode of Gordon Ramsey's Hotel Hell. I cannot recommend at all that anyone spends this kind of money for this experience. 1/10 would actively avoid this and everyone should.

Stayed here with our pup on a road trip. Actually, we were pretty impressed with the room. Spacious…read moreand clean. The mattress probably should have been replaced already, but it wasn't too uncomfortable. The water in the shower was kind of "slimy," and smelled a bit like sulfur. That really would be my only complaint. There was ample room for the dogs to use the restroom and get some exercise. The hotel is located next to some fast food options you can walk to. The complimentary breakfast was really good. They have potatoes, eggs, sausages, biscuits and gravy, all the other items you would expect. Plus an omelette bar. You write down what you want and it is made to order. We both felt like it was a good breakfast as far as hotel breakfast are concerned. Overall, we would recommend this place. The staff was super friendly.

My friend and I took a girls' weekend trip to check out Prosser and attend some wine-centric…read moreevents, and booked the BW because it's within easy walking distance of the wine district. It was a long drive from the big city, but the hotel was easy to find and we were greeted with a friendly smile and got all checked in. While the lobby of the hotel is fairly well decorated and updated, the rooms and hallways looked like something out of a bad 80s (or 90s?) movie? The orange and brown carpeting had almost psychedelic effects (especially after a few glasses of wine). And the room, while large and boasting essential like a microwave, fridge, and coffeemaker, was extremely dated. Everything was clean and comfortable, though, and it seems they've kept things in surprisingly good shape maintenance-wise. The thing that made the BW stand out most was the friendly staff. From the front desk to the housekeeping staff to the very kind ladies who staffed the breakfast area it was all top notch, and it's what would make me return here if I go on another wine trip. Speaking of breakfast, this place has one of the best free breakfasts I've every seen - including not only the usual waffle stand, oatmeal, and baked goods, but a full-service omelette bar and huge selection of dairy-free milk alternatives too. Well done, BW, well done!

The Best Western Plus inn at Horse Heaven is the only place I would stay at in Prosser. Washington.read more

I usually don't review motels but I recommend avoiding this place. It wasn't the cleanest, heaters…read moredidn't work smelled like dust. Sketchy area I heard people fighting and in the parking lot some guy kept eying me I got a really bad feeling. I tried to stick it out for one night but I couldn't so me and my boyfriend left. Best decision ever!

The man who is running it lied about sending me a receipt by email. He got indignant when I asked…read morewhy he couldn't print one. He said, "This isn't a 5-star hotel!" Then I told him that my new hotel printed me a receipt, and he responded, "That person doesn't pay my bills!". He's a liar! I feel like he would steal from my DVR. I hope he gets busted for all the drug activity that goes on there.

This was the best stay of our 3 week road trip. We arrived at 1:40 on a hot afternoon. They were…read moreable to check us in then. This was the only place that had two grab bars and a higher toilet. The shower spray was small. Tub was clean. The rooms were clean and roomy with great views out the window to the back of the hotel. Breakfast had a variety of things from eggs to bacon, sausage and pastries (I LOVE the little cinnamon rolls they have) to yogurt, bagels, toast and I think a waffle maker. There are a ton of things to do around here. This hotel sits in one of the best wine tasting areas in the PNW. We visited a couple of wineries and they were dog friendly. We have been to many of the wineries when we are in the area (I am from the Tri Cities but live on W side now). There are plently of places to eat. Starbucks, Dutch Bros, McDonalds, Carl Jr., Wendy's ,etc. The Airfield Winery makes great food to go with your wine . There is also a Best Western in the area. Only about a 30 minute drive to Richland, Wa. We at at a Mexican place called Las Palomas. My husband picked it up at take out as we had a dog with us. We ordered their tacos and they were some of the best we have had in a long time, They were delicious as well as authentic, and we would have had some for breakfast if they were open then. The cost was very reasonable. The hotel is dog friendly and lots of places to walk you dog. There is an outside patio you can eat at and I believe has a bar b que. One of the things I found on this trip...Only about two of the hotels we stayed in on our 3 wk trip to ND had freezers. And they were missing the little knob that adjusted that temp. We always carry a portable thermometer with us so we can know what the temp. But both places said it is because people take them. We have had mini refrigerators at every hotel but most of them have no freezers anymore.

Usually I would give this holiday inn a better review but it was probably the worst hotel stay I…read morehave ever had and I've stayed here about 7 times. Never this bad before. To start out our trip we get to our room everything seemed good till about 10:30pm when a strong cigarette smell started seeping into the hallway and into our room wife and daughter couldn't sleep front desk said they couldn't help so we had to deal with it the next night fire alarm went off and we were freezing outside for an hour at midnight. After all this the hotel didn't feel the need to discount our stay or offer anything

This was a good place. Here for work at a winery couple exits away. Rodeway Inn-…read more clean great choices for breakfast. Hot and Cold. Killer ! took some extra for lunch later funny view out our window of a funky kids dental office (pic included) staff, happy to help and friendly pool, I didn't use, but looked clean/inviting. Brother used it and loved. we ordered a rollaway. and my mom has made sandwiches thicker than this mattress. And the rollaway itself was bowing..so there was this massive dip. Kind of comical. Was praying hard my brother wouldn't suffer with back ache next day. He didn't! $10 charge for a horrible rollaway. I'd visit/recommend again.

from a hotel structure and room design perspective, this is as ordinary as you can get. Decent…read morevalue and comfort. HOWEVER, there were a couple of odd expereices which cause me to deduct stars: shortly after checkin, the front desk clerk boldly unlocks and enters our room WHILE WE'RE there. No traditional knock before or any announcement and in fact caught one of us using the bathroom. Very very creepy. The other thing is that while everything looked clean, the towels and linens didn't feel laundered. they felt used and refolded. there was also a blood stain on my sheets which should never be allowed. The final nail in the coffin of this place is the A/C was extremely noisy all night. I would urge the owners to re-evaluate staff training and operations processes in order to make some quick changes which would drastically improve my review.