I ordered my food at 1:26 PM I waited hour and a half to get burnt food my steak was so burnt that I couldn't even cut it my riblets was burnt and he just threw sauce on it I would rather wait two hours for good food then wait 30 minutes for Food that is burnt when I called to speak to a manager I got attitude by the waitress and they never got on the phone so altogether I waited three hours for nothing I do not recommend anybody to go here but if you do please make sure that you push the issue that you want good food over time I would rather wait all day for a good quality food in a wait an hour for burnt food read more

Amazing service and amazing food I am a regular here and this was my favorite visit. Kasey is an amazing server read more

The food is ok but the service sucks at the Jackson location. Much better places to go than here.

I order a bowl of soup to go , and it came in a very small container and only half full read more

Applebee's Grill + Bar - American Near Me - Jackson, Michigan

Very friendly staff and good food. Had a nice family birthday party for 8 people here, as family live all over and we met in the middle at this Applebee's. Very nice manager as well. There were gluten free options and staff was very knowledgeable and careful with our food allergies. read more

This place has terrible service. The food doesn't come out at the same time, we didn't get silverware until one of us had food already. Very slow too. read more

This place is the scum of society. We called and they said there was no wait. We showed up 5 min later and they said there was 90 min wait because there were no servers. read more

It was ok the server was great, Steaks are awesome here but do not get the garlic green beans ,they are so plastered with salty garlic powder it was disgusting and i love garlic. This restaurant is clean. It has a loud bar feeling to it. I feel the prices are a bit high for the amount of food you get. If your on a low sodium diet stay away. Otherwise it is a good once in awhile place to eat. read more

Worst service I have ever seen. Bartender messed up on my drink so I sent it back. Then I proceeded to hear her complain to a customer at the bar that I sent it back. If her lazy ass would've went to the back for ice cream for my drink the first time I wouldn't have sent it back! read more

I've never had any problems with this Applebees. They always had my food fast along with being nice and attentive.

We came to Applebee's a few nights ago for half-off appetizers, one of the best specials to exist, btw. The brew pub pretzels & beer cheese hit the spot, and my sister got the boneless wings: a huge favorite. We enjoyed using the jukebox they had there, something fun to do with friends, as well as a photobooth too. The only issue we encountered was that our server wasn't very attentive, but she was still friendly. Overall, good experience! Definitely coming back. read more

Grease grease and more grease, wow !! Applebee's used to be a decent place to go get a burger and fries but wow !! They obviously never clean the grill because I had so much grease and burnt pieces of meat on my burger it was uneatable. It tased like it was burnt but it clearly was the greasy coating. The fries wow so bad they were so salty it was like I was on a hidden camera show with people watching to see if I would actually eat it. I have done take out many times in the past but this was the last time !!! I literally threw the food away and went thru McDonald's drive thru read more

Food is never rite mashed potatoes is very runny like soup place a Togo order due to COVID and picked it up early but was cold so if I would of picked it up at the time they said it would of been colder read more

It seams no matter what time of the day I go there the service is bad. But the night manager is very friendly and helpful. For the most part the food is good. read more

I got their smallest steak with fries and broccoli. I was very full when done. Everything was perfect. The wait staff were all beautiful, intelligent and polite young women. Service was quick. Our waitress was attentive. My wife had a chicken tender platter with fries and cole slaw. She was disappointed with the slaw. She likes big bold flavors. Her favorite foods are too hot for me to eat. The rest of her meal with Buffalo Wing Sauce was excellent and it was so huge that she had enough for two more meals. Very nice decor. Great experience. read more

I love me some Applebees...this is a great place to eat if you are looking for a friendly family atmosphere. If you are out on date night...get the 2 for 25 and you still have money to catch a movie! The staff is very friendly and informative of the food choice. read more

Waitress Sarah was meh. Boyfriend and I spent probably 20 minutes before we were greeted and another 10 before we got our water. Slow service from her and barely a check in on how our food was. Food was meh. Service was meh. Overall probably won't go back. read more

My husband and I usually go and have apps and drinks. Tonight we got entrees and that was a big mistake. I ordered the shrimp and Parmesan sirloin medium well. It came out medium. Sent it back waited over 40 minutes for them to make a new one. Finally had them box it to go. Got home, cut into my steak and it is now rare! Not medium or anywhere close to being medium well. It was RARE! Blood flowing, cold in the center RARE at this point I seriously doubt I would order a steak from them again. I think from now on I will stick to my appetizers. The only good thing about our trip tonight wss the waitress. read more

The food is so lack luster and the service is so subpar that it is almost impossible to have a super positive experience.

After a movie dinner at 8, extremely crowded. Very noisy, children screaming. Standard applebees menu. Ordered 3 apps for $12.00, all same item. And they still bring them on three small plates. Goofy. Food was so spicy hard to eat, must have spilled sauce in kitchen. Overall poor rating. read more

My friends and I come here every Wednesday after church for their half priced appetizer deal. The food quality is consistent and the staff is very friendly if you take the time to get to know them. read more

The only good thing here is the service food is generally slow and not hot many other choices I'd rather go to Denny's down the street

Was at Applebees on Saturday for family Birthday. I would not have gone if it was not a close family member. Wow what a joke. I jad a caesar salad and soup. I did not finish either one. Salad was horrible. Soup wasn't that great. Tables too small, others at tje table had to wait for food. Waitress stated that chicken that was ordered was dropped on the floor and they had to redo. Hopefully they didn't pit the same chicken they dropped back on the grill. She aslo sai anther chicken meal had to go back on the grill because it was not done. WTF? Table was a hot mess. Waitress never removed plates or empty classes from the table. Ugh, next time I am invited I will say no. I don't think i have ever enjoyed going to this place. Applebees is a terrible place. read more

April 11th I visited the local Applebee's to have a delicious dinner with my girl, celebrating our Anniversary. Everything went well till our waitress complained about serving us to us. Things got ugly. I ignored her. We ordered drinks and a appetizer and our meal since we order quick. The waitress was having difficulty dealing with customers behind us since the order was incorrect. She brought her attitude over to our table. Upon finishing our meal. She was beginning to lighten up and even offered dessert and we ordered right away. She left out empty plates sitting in front of us for a half hour. She didn't come back for some time.. Excited to try new things. She was clearing the table finally we commented on the dishes served being delicious and I said to her politely and out of anticipation to try something new, "We are ready for dessert mmmmhmm." She snapped at me saying "Young man, we are busy here at Applebees. I can't bring dessert to you any quicker than anyone else. So you're going to have to wait." I was surprised by the sudden attitude change. Ruined the mood for our time there and made my girl uncomfortable being in the restaurant. I didn't want to tip this waitress at this point. As we were leaving she stopped us at the table when the money was down and I said to her keep the change. She complained about the tip to me. I about took the tip. Instead I gave her a dollar tip and said, "we are leaving and we didn't like the poor service". Poor service. Good food. Bad attitude. You never complain to the customer you're serving. read more

This was the worst meal I've had in a long time. We waited over an hour for our food and when we got it, it was cold. The only reason we didn't send it back is because it was 11 by the time it arrived and we were too hungry to wait any longer. Our server was unconcerned. The manager was even less concerned. We let her know the food was extremely slow and all she said was "well it was really busy, so it was slow for everyone. " I will never come back to this location. Disappointing food and service. read more

Awful service, took them over an hour to even acknowledge us, also while we patiently waited, they didn't even bring all of our meals!

Good food and great service. Tons of things to choose from for the whole family. Prices are great :)

Be the last time I go there not enough food way overpriced 8oz steak Aunt worth $18 I can go home and make my own so I think overpriced not enough food hate to say it I would rather go to Texas Roadhouse down the street even though it's a little pricey still got a lot of food read more

I'm sorry but cookie cutter bar's don't do it for me just because you cover everything in a sauce doesn't mean it's good.

seems like every visit is worst then the last 9/10 times now I've been sick after waiting on my food for seems like a long amount of time only reason it isn't so bad is pricing and sometimes the good waitresses read more

Just received the best fastest and quality service in JACKSON in a while... thank you Applebee's plus an unexpected free app

Good food and the staff is always friendly, however it is Always incredibly busy and usually takes a while to be seated. I recommend you call ahead or account for the wait! read more

Restaurant was very dirty. Lots of people running around doing nothing. Tables stacked with dirty plates everywhere. I am former waitperson. People were slacking. And an off night to boot. read more

Food was ok for how high the prices were. The service was just ok. Applebees is just Applebees and you shouldn't expect anything more.

The prices are high, food is not that great and they have almost no vegetarian selection! I have to almost teach them how to not put meat on stuff every time I go there. read more

Ordered Carside To Go & they Royally screwed up the order. Our Thai wings had no sauce, the sweet potato fries they forgot the 3 sauces that came with them, forgot our drink, & everything tasted like it'd sat under a heat lamp while we sat outside waiting for 10 minutes after our pickup. When we called to inform of their mistakes the manager was rude. read more

July 13, 2019. My girlfriend and I was refused to be served drinks because our ID's were slightly bent. First time this has happened at any restaurant. read more

This visit was one of the worst ever. Took an hour for our food to arrive. When, it did it was wrong. It took another 25 minutes for our server to come back. Getting refills was a hassle. read more

Applebee's are Applebee's. The food fine, the menu is as expected. This particular one has good staff, is always clean, and is always busy. I don't have any complaints about it. It's certainly a very good Applebee's read more

Quick service (given how busy it usually is), decent happy hour specials, decent food - that's all I ask of a restaurant like Applebee's.