Went to Applebees with the family and ordered the all you can eat wings. This Applebees has never been associated with quick service. However, this time was just ridiculous. It took what felt like 30 minutes just to get the first order of wings. Once it was out we ordered the second order right away and that was another 30 minutes. The first order of wings were dry as if they had been sitting around under a heat lamp and the sauce dried. The subsequent orders weren't much better. It's not really all you can eat if they take an hour to give you two servings. Will try not to go back. read more

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So my sons wanted to come in for the All You Can Eat Boneless Wings, Riblets & Shrimp Served with unlimited fries we get in about 8:30 pm and were seated pretty quickly. My sons and husband ordered the all you can eat. The drinks came out pretty quickly however it took about 45 minutes to get their food. My food came out a little sooner. I noticed the table next to us where some of the people had ordered the all you can eat had extremely slow service as well. The people that ordered other food got theirs sooner. When they asked for the next round of food that took a long time too and came as a smaller portion on a small plate. If you are planning on ordering this plan to be here for a while because they will take their time giving you food probably in hopes you don't eat too much. My cocktail was ok it was pretty but the liquor was lacking. read more

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Trying to get a table and the Waiter said 5 minutes, manager looked at us and didnt seat us for 20+ minutes with plenty of seats available.

I had a terrible experience at Pinole Applebee's last night. We were a party of 2 and entered following another party of 2 who were quickly seated. We waited and were told by a waiter that we would be seated shortly. Then a party of 4 came in after us. When the hostess returned she asked their name. They quickly said that our group was there first. The hostess then looked at me and said flatly that she knew we were there first. I smiled and said ok. After about a minute I asked if we could sit at any of the many empty tables and booths that were available. She told me to wait and went to talk with two other staff for a few minutes. She returned with a nasty look on her face and led us to a booth.I thanked her and smiled. While we were walking to the booth, she continued to stare at me with a glaring face. I smiled and followed. When we go to the booth and sat down she continued to shoot me dirty looks. Fearing that she would tamper with our food we left. Had she broken the tension with a smile or at least not stared at me with a snarled lip and menacing eye, we would have stayed.It would be great to train your staff in customer service and the power of smile and a kind attitude. read more

The best thing about our dinner experience was our server Shreya. She was great! All of the food seemed microwaved and super salty. Please add low sodium options to your menu. Thanks read more

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Menu lowkey outdated and the pasta was very bland to be $14, they dropped our mozzarella stick on the table due to being to busy with talking to another employee and after server went on break no one checked up to make sure we were okay or if we needed anything, had to find an employee to get a box, cleanliness was okay but could've been better honestly read more

The pizza and service was amazing! I will definitely return as the food tasted great, the service was even better.

Since there aren't a lot of options in the area to watch the Warriors game, we figured to give this place a shot since they have hella TVs. They do, but they cannot play the game sound due to some "licensing" agreement. Huh? It's on regular TV. Whatever. So lesson learned, if you want the "playoff experience", this ain't it. Our server (not gonna name names, but damn ______!) lacked energy and didn't really care about his job. He greeted us without any eye contact and then walked away to greet the other tables. We asked to split the bill to separate the food and drinks and his exact words were "to be honest, I prefer not to". 2 stars because he was prompt when we asked for some things. They had plenty of options for happy hour. One of the decent things was the artichoke dip and the chicken quesadilla. The pecan dessert was yummy too. One and done for me. Nothing worth returning. read more

Busy afternoon. Manager never "stepped up" to help reduce wait time, too busy talking with "hostess " who literally had her back turned away from door & people walking in! read more

Would not honor bonus card with other gift cards. There is nothing about this in terms and conditions. Food is good but I purchased the gift card and bonus card to use here (not on day of purchase) and they would not honor it with the other gift cards and would not tell me until after she used the other cards. It was on top to be used first, I told her this, and she knew this but did not care. read more

Applebee's Grill + Bar - Terms and Conditions - American Near Me - Pinole, California

was eating my salad, almost done and realized there was an ant/bug on one of the lettuce. lol no refund or anything all she asked was if I wanted another but um :/ I believe she was new bc we asked her how much a drink was (didn't say on the menu) and she said she didnt know lol wasn't sure what to say so we didn't get it lol. read more

Arrived meaning to go to Outback which is now closed. We came to Applebee's as a new option and it did not go well. I ordered a Tito's soda, the nice bartender made it again bc the side water was flat. Second time was better. We informed him we were ready to order and I believe he was on break bc a bartender named Alejandra helped us. She started the order with "what do you want." Me and my partner looked at each other surprised at the rudeness in her tone. I ordered and my partner said "did she just say what do you want?" Yes, she did. We asked for the bill. It's been a very hard and long week and a "what do you want" does not deserve our patronage. We won't be coming back here and I recommend you check our Famiglia, Leila's, or powder keg for you dining options . They know how to treat their customers at those establishments. read more

Great Value!!! The 2 for $33 deal was a good bang for buck. Orlando was a wonderful server. The only thing I would say is that the Mac n cheese wasn't very cheesy it tasted more like Alfredo sauce read more

Applebee's Grill + Bar - Four-Cheese Mac & Cheese with Honey Pepper Chicken Tenders and Bourbon Street Chicken & Shrimp - American Near Me - Pinole, California

Recently, I've been craving Applebee's, and an ad on Facebook for their limited edition St. Patrick Day cocktails was a sign that I had to go. It's been more than 5 years since I've been to this Applebee's and I do remember the menu having a wider selection of items. I'm assuming due to staffing shortages, etc. a smaller menu is more doable. We came during Happy Hour, which is from 3-6pm I believe, and you got drinks ranging from $3-$5 and half priced appetizers. Spinach Artichoke dip and chips: 5/5 Mozzarella sticks and marina: 4/5 Chicken Won ton tacos: 2/5 (the chicken sauce is tangy, and not my favorite) Side Caesar salad and the Tex Mex salad: was great to balance all the fried foods! We wanted to try the Pot O' Gold pina colada, but we were informed they were out so we had the Tipsy Leprechaun which was delicious! It did taste like very little alcohol was put into it, but I honestly didn't mind. It was a nice sweet cocktail. Wait time for a party of 2 was 20 minutes and we got a text message that our table was ready exactly at the 20 minute mark. read more

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My son wanted to go to Applebee's for an early dinner. Not a fan of Applebees food or ambience but no big deal. We arrived there, parking easy, great. Get inside, the place isn't even at half capacity. Get seat. Cool. Then, waited... and waited.... And waited. Other folks were seated in our section while waiting. Waited more. No one came to the table until well over 30 minutes later. Took folks order that arrived after us. No prob, I was in a patient mood. Waiter arrived exhausted, from a half empty restaurant... ok cool? Took the order, returned 5 minutes later with flat drinks and forgot our order. What was your order, again? At this point, my patience left, 45 minutes, poor service, sticky tables and a flat soda later. I just walked out, I can't even eat their crap, pre-diabetic food. I just ordered a side salad but in the end, it was most likely a blessing in disguise. Thank you Applebee's for showing me why not to eat there. read more

Well I came to have some grub since traffic was insane. I used the rest room and then was seated. As I waited to be waited on I started reading the reviews. After a while I was still reading and no one came to check on me. Decided to hit the road. I was trying to give them the benefit of the doubt but I would rather sit in traffic heading somewhere than sitting waiting for service. I tried. read more

Applebee's Grill + Bar - American Near Me - Pinole, California

Ordered a double cheese burger they cut 1 patty in half and stacked em lmfao I had to unstack em slap em back to their side by side to make a regular burger read more

Applebee's Grill + Bar - American Near Me - Pinole, California

They say open until midnight, but they're actually not. Only restaurant near the Hilton hotel that's supposed to be ope until 12-midnight... but they're not. Walked in at 11:35, they said sorry we're closed, it was slow. At least four tables full of people still sitting and eating inside. I'll make sure I tell Hilton/Homewood Suites to not recommend this place for "late night" food. read more

my family and I had a wonderful experience and we dealt with a gal named Bernadett, she was very friendly.

After the host sat us we waited for about fifteen minutes to be seen again, not by the server but by the host again (we asked to be sat in another section to be in the booths) we still waited for another ten minutes to be seen by our server and by that point we ordered all our drinks, appetizers, and entrees at the same time since we waited for so long. All food came out at the same time except for their new fettuccine and chicken dish with a little marinara. The server said that because the chefs didn't know how to make it they were taking a little longer but my entire table had already finished their food by the time it came out. We asked for a discount since we waited so long. read more

If I could give no stars this location wouldbe it.. While I don't find Applebee's food all that, this was the worst I've ever had. The French dip sandwich should have been called onion with a tiny portion of dry beef served with what looked and tasted like canned french onion soup. Just yuck. If you're on a road trip this is not the place to stop. read more

Walked in with a decent sized group, was sat pretty quick. Server Julian was super nice, orders were accurate and food was okay. We got some apps, the spinach and artichoke dip, mozzarella sticks, and the pretzel sticks. Chips were a bit stale and pretzels were soggy on the bottom but it came out pretty fast. Our other server (didn't get the name) was very sweet, patient, and cracked jokes with the table. The manager Bernadette was a bit rude. When we didn't take a plate because we were unsure whose order she brought out she continued to extend it to the table and yelled to take it because her arm was tired instead of taking it back or trying to figure out which table it belonged to. read more

Applebee's Grill + Bar - Brew Pub Pretzels & Beer Cheese Dip - American Near Me - Pinole, California

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Wait time and service so bad made me install yelp. Food is not WORTH it. This was not a good experience for me or my family, my mom wanted to ditch the place. read more

the new bartender Cynthia is absolutely incredible. Best bartender of all time. Visit purely for HER.

if your Latino please don't go here and don't get help by Brandon he is super races and took so long to get our stuff ready

Came in and waited 10 minutes for a table with a very foul smell lingering , finally got sat then harassed because my friends didn't have their IDs . The manager came all the way from the back to tell me it's law and walked off I simply was trying to tell her I had my Id and wanted to proceed to order. A whole different waiter rheanna had to serve us. Giving us A1 service. I wouldn't go back though due to being harassed the whole time I ate read more

Applebee's Grill + Bar - American Near Me - Pinole, California

Oh man... they should have shut this place down the same day as Outback™. By far some of the most rude service I've ever experienced. STAY AWAY! read more

I ordered the bourbon steak with mashed potatoes and the order had a plate full of onions with two slices of mushrooms I ordered a large glass of Kona beer and a glass of sauvanaun blanc which they had neither then ordered a dos eques and a Pinot Grigio and they didn't have the wine so we ordered the Chardonnay to taste which was bitter so we didn't order any wine the service was slow in between orders I will not return to this restaurant read more

Waist of F'ing time!!! So irritated My husband and I wanted to go somewhere out of our normal circle of restaurants and with the $12.99 all you can eat boneless wings and fries we both were like sure let's give the factory food a try. It a Friday night and we totally expected it to be busy but after this experience it was a completely unacceptable He ordered the all you can eat wing and a side house salad and a strawberry lemonade I got the appetizer platter Caesar salad and a strawberry lemonade. Oh and 2 waters So it took forever for us to get our food to begin with. They brought my husband his first batch of wings and my Caesar salad They said that they would be right back with his salad and that my food was on its way out as well..... My food came and what was it? Cold. I was willing to look past that but as I was eating I discovered a Long black HAIR mixed in to my chips #rolleyes The server kindly apologized and took my food back and had another made for me But let's just also make note that they never brought my husband his house salad even when we asked about it twice After waiting some more time to see what will happen my husband had just given up on the server and informed the server to go ahead and not worry about the salad But it gets better from there More time goes by and my food finally comes back out now that my husband is done with his food After a few more passes of our server I asked if there is anyways my husband can get some more wings and the server surely took his second order (it confused me weren't they supposed to offer him another round of wings?). Back to my order. Guess what I was so happy with my food it was hot and crispy I was ready!! I got about 3 quesadillas pieces in to my plater and guess what I pull out of my mouth while chowing down a long blond HAIR!!!!! Wft!!! Seriously Applebees seriously another hair #rolleyes I showed the server he was even in disbelief By that time I was trying my best to remain calm but I felt my anxiety building and I had to go sit outside. I was ready to leave my husband my credit card to pay for his dinner but I had to get out of there Sadly my anxiety got the best of me and I stormed out and left my husband (now I feel even worse leaving him in a awkward moment) but I had to go before I had a complete meltdown. Needless to say we will not be coming back here EVER!! read more

Was in the Pinole area and decided to stop by this Applebee's locations for drinks during happy hour. Very disappointed in the service and the odor of the restaurant. Reported the smell to the servers and they seemed so confused as to what we were saying. Thankfully, we were able to move tables but smell was still horrible. Ordered two drinks that were $5 each which was a deal and tasted good. Don't recommend and will not be returning to this location. read more

Drove here out of the way because we wanted Applebee's we ordered the 2 for 33$ deal they had and were happy with it until there was a hair in the middle of the mashed potatoes we said we did not want it anymore but would pay for the rest waitress was rude just dropped off the check without saying anything else I tried to do a survey on the kiosk machine on the table about the service but it wasn't going through so I asked the waitress about it and she said I couldn't do the survey because we have already paid ?? I paid on the same machine?? Such bs I asked her "why did the manager not come say anything to us it's very rude" and the server said "well the manager said it wasn't a hair" this was upsetting and we walked out after paying 20$ for two soda and 8 mozzarella sticks we were treated like garbage dont know how this place is still open read more

My fav dinner has been the 4 cheese Mac with honey chicken nuggets FOR YEARS at different locations but this location? NOT! Was there last month and the sauce was watery and not thick and creamy like the others. Complained and the manager came and was not apologetic or concerned. Went to Applebees in Hayward? The sauce and everything was yummy like it should be. Came here to Pinole again thinking that perhaps they had a bad night? WRONG! It was all watered down plus the chicken was not as moist as it should be. It was overcooked and it was oily and dark. This time I had it returned and had something else and it was mediocre Obviously they don't take pride in their food. Now I see why it only had two stars. read more

Waitress need training food cold over cooked gave waitress my order and she still messed it up had to keep asking for what I ordered order messed up and tried to charge me for item I asked for but never brought out my last time going there they need to get it together read more

Came here for happy hour, Service was really good. Food not so great Drinks kinda water down but drinkable read more

We were told it was a 20 minute wait for a party of 2 around 2:50PM. Didn't get sat till 3:45PM, and server didn't come to the table at all. She was right behind us and to the side of us (old lady) and never came by. We walked out at 4PM and I am more annoyed about wasting my time than the crappy service. Better places to eat in the area, not shocked for a chain restaurant. read more

DISAPPOINTED. I was across the way at Staples. Hungry. Came on over to Applebee's ONLY because there was an online coupon for a free appetizer. The system kept saying there was an error. No biggie. I figured i'd show that staff and they would honor it. I showed the waiter the error and I even handed him my phone to try himself (I wanted my freebie). He filled out the form and also received an error message. The message said that APPLEBEE's was having technical difficulties. It wasn't an internet issue. So he got the manager. The lady came over, I handed her my phone, just to show her that I'm not trying to scam over $12. She also took my info and once again received an error message. Can you believe she told me that Applebee's system must be down and she can't honor the coupon. I could not believe it. TERRIBLE customer service. As a manager, you have the authority to make a decision. To satisfy the customer or loose the customer. Well, she lost a customer over a technical error that was on HER company's end. She didn't offer a discount or anything. I was offended. I still am. I also waited a few days to see if the online system would email the free appetizer coupon, and they never did. So the system was indeed tripping. read more

Came here with my family. For my nephews birthday. Our waitress was so nice. The nicest waitress ever. However how are you going to bring us all the appetizers. But no plates. The waitress said there isn't any plates available they are being washed. But then why bring the food. read more

Applebee's Grill + Bar - My plate. Since appetizers were getting cold - American Near Me - Pinole, California

DoorDash order. Food was not up to standard. Riblets were big chunks of meat! What? Yes. Not good. Boneless chicken was normal tho, but not great. We felt like the food was the same as in the restaurant but without the bad service! lol. At least we ate at home in front of our own tv. read more

It's been so long since we've been to an Applebees so I thought why not try it out and see what it's like now? Bad idea. Still one of the worst restaurants out there. From the surly waiter who didn't bring our over-sweetened strawberry lemonade (that tasted nothing like lemonade) for 15 minutes, the stale rice in the disgusting fiesta chicken dish, to the nasty boneless wings, this experience was one of the worst yet. Well, I guess we won't be returning for another 5 years until we forget how bad this visit was. read more

It's a go too spot when you live in a small unincorporated town. Problem Is food is subpar 99% of the time most things aren't available. AM shift and mid day shift legit. The PM is dishes ain't cleaned well. My shot glasses and beer glass grimy but I figure,alcohol kills everything. Most my food salty as hell. Towards the end of dinner we was forgotten read more