This is our second time at this location - hoping for a better experience - but...not so much. They seated us us right away. The hostess set the menus on the table and walked away. Didn't say 'your server will be you shortly' or any type of acknowlegement - suprise suprise!! We sat there and looked at the menu, watched a few waitresses walk past us - with no acknowledgement, no beverages. After 10 minutes we decided to leave. On our way out, we walked past the wait station - where there was 3 workers chatting with each other. The one young man said 'Thank You have a good night' - I stopped and looked at him and politely told him about our experience. He stated that if we went and sat down, he would serve us personally. I explained to him that if he would of done that to begin with, we wouldnt be walking out the door!! 2 bad experiences - just won't go back again! read more

I love hanging out here. John the bartender is awesome and always makes sure each visit is enjoyable! The bar is the best place to sit. They always get me together. read more

Just ate at Applebee's and the service was great. Stephanie, our server, memorized all of our meals! The 2 dinner/appetizer deals are very affordable and filling. All of the staff was nice and helpful. read more

I hesitated in even offering one star. I understand that currently everyone is under staffed but it's all in how you handle it. After waiting in the lobby for approximately 5-7 mins to be seated...I see the couple who literally walked in the door with us get seated and we were told to wait 20 mins because the seating needed to be "staggered". I know this because this is a conversation that is being had right in front of us as if we are not there with someone who is in charge. The restaurant is LITERALLY empty. How about seating us and apologizing as there is going to be a wait? And providing us with menus??? Or having this conversation someplace else as to why you are having a customer wait for your convenience...But there are literally 3 people in front of me having a WHOLE conversation but there is no one to serve us at a table???. One and Done with this location read more

I've been to this location about 3 times. Service was just okay the first 2 times. The last visit left a bad taste in my mouth. About 3 weeks ago my boyfriend's uncle came from Florida to visit, due to our work schedules we were only available to all go to dinner once. I stay in the Southfield area so this location is about 5 minutes from our house. We decided to go Nov 15, 2015 around 8 p.m. We arrived and were seated immediately, I really can't remember the host much, I think we were her last table to seat and possibly clock out time. About 5 minutes later our waitress came to our table to take our drink orders, 2 waters and 1 sweet tea. About 10 minutes later we received our drinks, with melted down ice like it was sitting and also unsweetened tea. My question is why did it take 10 minutes if we were her only table? No big deal, we went ahead and ordered two appetizers. 20 minutes later we received cold boneless wings with cold sauce thrown on top and cold chewy cheese sticks. My boyfriend's uncle pulled out his silverware which had a dried piece of rice still stuck to it. Eww! So we got our waitress and showed her the cold food, also the dirty silverware. She didn't bother to replace or take away the dirty silverware. She just took the food back, possibly irritated. She then came back 5 minutes later with kind of warm food, not hot like they just came out. Not hot like we were her only table. We started to question what she was doing in the back. She wasn't attentive to us and kept giving us cold food. So we recieved the entrees, two cold 4-cheese mac with honey pepper chicken and a salmon meal. The pastas were lacking the garlic bread that is included. The food looked dry, so they asked for more sauce because you could see bare noodles. The waitress came back with a cup of cold sauce for the pasta. At this point we are still hungry and upset. Nothing was good, she couldn't get a glass of ice water. We just complained and asked for the bill. Most resturants will have the manager come out to address the problem and waiver the meal. The food was barely touched! It's not like we just had the feast of our lives. She came back and reduced our bill by $5, why if we didn't eat it. So we asked for the manager, a few minutes go by the night shift manager pops up with a fake smile. We knew that the waitress was bad talking us in the back, I wouldn't be surprised if I didn't get a taste of someones spit in the back. We showed her all the uneaten food and also the dirty silverware, she acted so shocked but writing this review I see other similar complaints. She dashed to the back and took another $5 off the bill. A few minutes after the waitress came to clean off the table. No one offered to replace it, by this point we didn't even want anything from them. Even on a good day the service is just bad and unprofessional. The waitress got the last plate and said "Y'all just came for the hot food and the drinks". I had to excuse myself and go outside, I was about to go off and I'm sure security would have been called. Point One we didn't even get hot or even warm food, Point Two our drinks were melted with ice before we even got it. She basically called us bums, my boyfriend still tipped and left with the receipt and all. I wrote an email to Applebee's that Monday, I was called on Thursday from the general manager. I told him the story and he sounded shocked, and that he wanted us to give it another try and that a gift certificate would be mailed. 3 weeks later and still nothing, because he didn't send it. As I said I live 5 minutes away, mail from China came before this gift card. They will never get another $1 from me....Ever! Sad, its a newer location but it seems like no one was trained. I know they were trained at the Novi location, it's just being lazy. Be nice, have good food and no problems. Instead we were treated like we weren't wanted from the door. read more

the service is so bad I been at the table sitting for 2 hours without any food at the table but the sides I would never recommend coming here if your going out to eat and the drinks and refills take so long. read more

My family and I decided to stop by Applebee's after a hectic day of shopping. The menu is very long and all the food looked extremely delicious. They even had a two for 2 for 22$ and a 2 for 25$ deal what a steal! Food came in a timely matter and it was so filling that I had to take some of it home. All of the staff were really nice and super helpful. We really enjoyed this restaurant and would highly recommend to any family that wants a delicious bite to eat on a Saturday night out. read more

Very Unorganized. We were told it'll be a 25 minute wait for a table for 2, meanwhile most of the booths and the parking lot was empty. We ended up waiting over an hour and as we're waiting, lots of cars start to pull up and I'm just gonna assume they've been seated because they never came back out. read more

Applebee's is usually great for quick stop when my husband and I want to get something to eat and that dress up. Recently ate there on June 5th 2019. Ordered something new which was the chicken parmesan it was a little overcooked. However, our server was wonderful a my husband enjoyed his meal. read more

Bartender Jay is the heart of the business Applebee's at Southfield location. Ask for Jay!!!!!

Not a huge fan of Apple Bees but we decided to go to Military Monday which is a generous 30% off the bill. When we got there the music was a little loud for the families that were there. A little dirty...maybe it was just busy. We had a very nice waitress. A little confused about changing our order after it was put into the system. She gave us $2 off for our trouble. Average restaurant plus open until 2 am. read more

No one in site to greet you and when someone finally showed up we were told it's 30 minute wait and they only have one server.

Had a good time, husband and I had to wait a min to be seated, the waitresses did not look like they worked there, we had the spinach dip with the chips and the chicken quesadillas appetizers was soòo good, especially cause it was half off. read more

The only reason I haven't got up and walked out of here yet is because I have a gift card that the manager sent for messing up my order before. I will never spend a dollar again here ever. I'm sitting at the bar right now and the bartender pretty much is ignoring cause I guess I'm not one of his regulars. I had to ask for a menu and then ask for a drink meanwhile he's tossing liquor bottle in the air putting on a show I guess for his regulars. I put my Menu down to indicate I was ready to order for about 5 mins and he never came he was to busy on the other side of the bar with his arms around two ladies. Now my drink is empty let's see how long it takes before I get a refill. This is a joke like I said if I hadn't had a free Gift card I would have walked out by now. Hell im thinking of walking out and not even paying with the gift card the service is so bad..... -John C. read more

Watched the U of M game at the bar. Bartender was cool and made good drinks. Good atmosphere and vibes. Music wasn't too loud and a good mix genres. Hence the 3 STARS. However, the food was subpar at best. I had the chicken/shrimp Bourbon end it was very small, with three shrimp and the potatoes were cooked enough. I will go ahead I will go here again if I just want to sit at the bar and have a drink but for food I will pick another restaurant read more

If I could put 0 stars I would. I've ordered from this restaurant multiple times and had a problem EACH time. Now you may wonder why did I keep ordering? Well, it's conveniently located right behind my house. Tonight was my last straw with this place though. I ordered curbside pick up which was scheduled to be ready at 10:38pm. I did not receive my food until 11:30pm. There were tons of cars in the lot waiting on curbside, many of who had been waiting 1- 1.5 hours. Not once did an employee come out to anyone's car to see what their order was. People had to get out of their cars and walk to to the door that clearly stated "employee entrance only" just to speak to a staff about getting their food that they had already paid for. To make matters worse by the time I got my food it was cold and looks like it has been sitting for hours!!!! Prior to this experience just a couple weeks ago I placed a curbside order and they left 3 things off my order that I didn't notice until I was already home. I think it's time they shut this place down. THE APPLEBEES ON SOUTHFIELD RD 0/10 WOULD NOT RECOMMEND! read more

Applebee's Grill + Bar - Classic Broccoli Chicken Alfredo - Sports Bars Near Me - Southfield, Michigan

Joined the waitlist just to arrive and they tell me they delete you off the list after. Don't have a online waitlist if this is going to be the outcome. read more

come see jay & martece!!! great food, better times!!! excellent customer service!!!!! come check them out! you will not regret it!!!! p. s. happy hour is thee bomb read more

This location is so ghetto!!!! The employees are so unprofessional and nonchalant they could care less!!! This location good if you're desperate for a bite to eat read more

We came to celebrate my oldest 22nd bday n we ordered 3 for $12 app n 2 for $25 dinners. It ended up being a lot of food, I couldn't eat my entrée n had to take it home. The service was excellent from Armonni, we really appreciate her. She was very courteous n when we had a few mistakes on our order she quickly handled our issues. Then the staff sang happy bday to Kari. My family had a good nite at Applebee's read more

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Drinks by j stew were amazing my kiwi strawberry Long Island kicked my butt and the liquid candy was amazing he was gonna Los a real bar tender flipping bottles and all read more

Love this location. Had a bad night. Glad the waiter managed to turn it around for me fast and friendly service.

Every single table was dirty. Staff was loud and preferred personal conversations versus tending to guests. We were seated for 10 minutes and not one server visited our table. We walked out. read more

Jay Smooth (the bartender) is cute, funny and very entertaining.... Coming back just for him. Over all the service was okay, this is southfield, MI... read more

Monica was a server at this location, she was very nice and attentive with the orders we had. She also brought up everything we asked for will definitely be coming back for her! read more

Worst Applebee's I've ever been to. I have gotten the car side to go a few times for lunch and the service is horrible. Be prepared to sit and wait in your car for about 30 minutes before you get your food. I have had a few bad experiences there but mostly minor stuff. I kept telling myself it wasn't a big deal and sometimes things happen, so no reason to get upset. But today was the last straw. I ordered my food online, said it would be ready st 11:15, I didn't get there until 11:30 purposely hoping that would minimize the 30 minute wait period that I'm usually parked out there for. Ten minutes later a server comes out and asks my name, says she had my order and she will be right back. Never see her again. About 5-10 minutes later a gentleman comes out asks me the same thing and says he will get my order together. When I get my food EVERYTHING is wrong. Even though I just explained to two different people EXACTLY what I got. They gave me the wrong salad, wrong dressing and Mac & cheese was missing chicken tenders and looked like plain dry noodles with 7 strands of shredded cheese melted over the top. When I told him it was wrong he brought out a small sauce size container with my "chicken tenders" which was pretty small bits of breading from what may have been chicken at one point, and didn't put a lid on the salad dressing which spilled mostly outside of the carry out container. On the bright side, i got out of there in 25 minutes... read more

Applebee's Grill + Bar - Sports Bars Near Me - Southfield, Michigan

I like Applebee's in general. However, this particular location is a no go for me. I recently relocated to the area and this is the closest Applebee's. I have attempted to have meals there on several occasions. I have yet to even be seated at a table. They are always under staffed and the kitchen is backed up. That is if you can even get someone to acknowledge you've entered the building. read more

Enjoyed the atmosphere of this Applebee's. The food was delicious and the service was great and prompt. Love the French onion soup and oriental chicken salad. If you haven't tried these, I recommend that you do so. Only have gone for lunch. Next will try for dinner. read more

Omg this place is horrible our server was so bad and very lazy (she is African American very young, skinny and has long hair) I think her name is Kacela. We were there for 45 and she only came three times , once to take our order , second time to bring the appetizer which she forgot to bring us any silverware, we tried to call her and use the little computer to cal her and she never showed up, so we had to call another waitress to help us. Then she comes to bring us the our main course of food and last time I saw her was when she brought us the bill. The manager was there and she was very lazy and didn't pay any attention to us her name was Felicia. Very bad experience, will not go back to Applebee's in the near future read more

I should have read the reviews. This place is terrible for so many reasons. Today I went with my family after seeing a movie. We were sat, then ignored for 25 min...no water, no greeting, no waiter, nothing! While speaking to a neighboring table we learned that they had been waiting an hour for their food after waiting 40 min for the server to even acknowledgee . My party of 7 decided to leave and on the way out I asked to speak to the manager. Her excuse was that they were closed (it was 7 pm...but the sign sad 12) and that I should not have been sat by the hostess. Huh?! She then went on to say that they were having "issues" and the police were on the way. My kids love Applebee's but this place is a circus. If you actually want a pleasant dining experience, do not come here!!!!! read more

Applebee's has been disappointing time after time... First visit - I order a beer. They're out. I pick another. They're out of that too. I ask what they DO have, and it's nothing I want. The food also took forever to come out! Second visit - I got a coupon in the mail. Decided to give it a second go. The guy loses my coupon from the bar counter to the register. It's literally like 3 feet away. The bartenders also use those little goblets to measure pours, but only fill half-way. Grab a beer (if they have any). Third visit - It took about 20 minutes for someone to acknowledge me and take my drink order. I came before the crowd, so I'm not sure why the service was so slow. I ordered food and a drink. After waiting forever and a day, the drink came out, but the food never came. A server notices that I don't have my food so she went back to check. She never came back so I called another server from that electronic device on the table. Nobody came. At one point, I saw a server walk past me and try to place food on a table nearby. The family let them know that they didn't order what she brought out. Thinking back, maybe it was my order, but it wouldn't make sense that she wouldn't know where the order came from. I ordered the food from the electronic device on my table. Why would she take it to another table? She also hurried off instead of trying to figure out where the order came from. She never came back, so maybe it wasn't mine. After wasting an hour trying to get some food, I paid for the drink and left. I probably won't be back for awhile. Fourth visit - Honestly... not sure why I agreed to give it another try. Met a friend for dinner. It was my bday. Each drink we ordered took about 20 minutes to come out. It was dead inside so not sure what the holdup was. They also overcharged us. They added several extra drinks to the receipt and charged me for the "free" birthday dessert. Good thing we asked for an itemized receipt. Probably won't be coming back anymore. read more

I should have walked right back out the door, the host and hostess were both on their phones and didn't seem inviting at all. Our waitress pulled a Houdini, so we sat through two songs before we had to ask the hostess to find our waitress. Also I'm staring at a broken plate and spilled milk on the floor across from me. read more

Applebee's Grill + Bar - Sports Bars Near Me - Southfield, Michigan

Ok. So our waitress Autumn was very attentive to our needs. Whisky burger and fries were served hot and they gave a very generous portion of fish and chips. People should check-in and get a free appetizer. Very Covid compliant. Much improvement!! read more

Cold spin dip, slow service. The part that really made the experience unhappy was that the bar music was SO. LOUD. the three of us at our table were shouting at each other. Not a pleasant experience, won't be back. read more

I see why this place has a high turn over of staff, I just had to walk out. I sat at the bar while 4 people worked behind the bar, having the time of their lives & 9 people sat at the bar all already served. I sat & waited 20 minutes & no worker acknowledged me nor said a word. This is unheard of, I have sat at the bar in the past & have watched other people walk out because of the response time. I had to leave there & go to the Beverly Hill's Grill in which I should have went in the 1st place. You pay for what you get, I just like to support all the places near me. I wanted Happy Hour & a salad from Applebee's & they couldn't even handle that from having so much fun from the disco atmosphere!!!! SMH If you don't care & have all night to wait then go there. read more

Would not give them even a one star review but unable to enter a review unless a star is selected. They deserve a - zero not one star. Absolute poorest service ever!!!! Sat 25-30 minutes watching wait staff walk around looking angry/overwhelmed and uninterested in serving any customer. The weirdest thing is the place was not busy. Approached the bartender who could see us sitting there and knew that we hadn't even been given water, to see if we could at least get our drinks and was told she couldn't take a drink order and we were to wait for a unavailable server. We waited a bit further and were again not approached! We walked out after we were never approached by any staff member. They all appeared angry to be there working. WILL NEVER GO NEAR THAT PLACE AGAIN!! Shut it down! read more

Jay is AMAZING!!! Make sure you stop at the bar for a good time!!! He is always keeping everyone smiling with good service and laughs!!!

Jay is awesome!! My favorite bartender always knows how to get the crowd going and have fun! I'll always come Wednesday-Saturday when he's here! read more

Don't visit this location if you want decent customer service. Decided to give this location a second chance after a bad first visit. There might have been about 2 other people in the restaurant when we came in. After being seated immediately and told our waiter would be with us shortly, we waited for 10 minutes with still no sign of help. This normally wouldn't have bothered me except for the fact that 4 different employees passed us multiple times, additionally, there were only 2 other parties in the entire restaurant. We eventually got up and left . The hostess (who also passed us multiple times during our wait) was quick to open the door for us and tell us to have a nice day without even asking why we were leaving. read more

Horrible service. It was the managers birthday and all the staff came out to sing happy birthday but none of the staff are on the floor tending to customers. People are waiting 10-15 for water then another 30 for an actual server. DO NOT COME HERE read more