I've been sitting here for over an hour. It took 30 minutes before someone came to take our drink orders, and we weren't brought any waters. When the waitress came back to take our orders, she didn't write anything down, so it wasn't surprising when she brought the appetizers back wrong. It is now 7:53pm, and I've been here since 6:30pm. Appetizers were just brought out and of course I'm still waiting because I was given spinach dip instead of buffalo wings. The drinks are watered down and my husbands beer tastes flat. I can only imagine what's going to happen when our food comes out. It's not busy, too many workers hanging with they buddies. Update: it's 8:08, I can't even find my waitress/bartender to ask them to just box my food. I didn't imagine I'd be sitting here for almost 2 hours. Boom! It's 8:20, and our food just came out. My medium steak is over cooked and basically burnt. I asked for boxes and was met with an attitude. Still no water, and I don't even have the check yet. I could see if someone apologized or something, but no. What I got was 'my bad, I'm high'. Come on man!!! It's 8:37, no check, no waitress. I have half a mind to walk out but I'm trying to be a good person. My food is bagged, and half my party is already waiting in the car. I am looking at at least 5 servers. So I gotta wait all day for drinks, food and my check??? read more

GET OUT : The worst experience I've ever had in my life. This is a Monday night - the bar and dining areas are completely open - there are 12 + people working the floor- they aren't busy at all. I order the food with no eye contact or help from my waiter/bartender- I place an order for additional sauce in advance. However I didn't receive them until 15 mins and 3 request later (I even asked management) by this time my food is cold. Any one in the service industry knows if your customer doesn't like the food , you offer additional options and correct the bill. This server did neither- and expected me to pay for it. After requesting the manager twice he removes the food from my bill, no manager ever comes to help me!!! I pay my bill in cash and left the change, my waiter chased me out of the restaurant, throwing the change at me as if he deserved a tip- after that poor eye contact, rude attitude & disgraceful customer service experience, he's lucky I didn't enroll him in a few classes . He then proceeds to flip me off- I will never go to this location or Applebee's again as this has left a bad taste in my mouth. I feel like I was robbed as I now am searching for dinner, the food I did eat was not good at all- the restaurant itself has so many flies and a weird mildew smell. I had to watch this waiter ring out a dirty rag on the floor 3 plus times while I'm trying to eat - this is terrible bar etiquette. I am going to boycott this restaurant at the next city council meeting as Southfield doesn't need an establishment run so poorly to bring its value down. The shameful fact that the manager never came out to help me after several request - the people of Southfield deserve great customer service, clean environments, good food and good times at restaurant in the community. This place could never live up to that ! Never go here if you want to enjoy your night! read more

I've been to this chain restaurant multiple times in the past few years. And by "multiple" I mean like five times in total. Each time was bad and more worse than the previous visit. This is probably my final time giving a chance to this specific restaurant. Let me tell you about my other experiences before this one: Each and EVERY TIME the servers have been slow. You practically have to beg them for attention. No matter if they have one table or fifty tables, you definitely won't be getting water until at least 20 minutes of sitting there twiddling your thumbs. By that time, I make sure I tell my friends to get ready to order what they wanna eat since we probably won't be seeing the waiter or waitress again for another 20 minutes. There was one time where I came with a group of friends. It was a triple date so there was six of us in total. The waitress gave us water and inside the cup it had the pieces of paper from the straw pretty much compounded in there as if they don't wash the cups after every use. DISGUSTING is all I gotta say to that. And it wasn't just one or two of our cups, it was every single one. This specific time, we came in for their Steak and Potatoes deal that's been advertised with every YouTube ad out there. Boyfriend was hungry so I decided to treat him. We haven't went to this place for MONTHS due to the bad service every time, but decided to go here since this was the closest Applebee's location. When I got there, I checked in -- FREE APPETIZER with a purchase of a beverage! Nice! The waitress finally comes around and I let her know about the deal as well as us already being ready to order our steak and potatoes meal. The appetizer is eventually brought out and when it is brought out, the waitress lets us know that they've ran out of steaks. What? -- Erm, that's quite disheartening especially knowing that they have that special. But we didn't make a big deal out of it and decided to look at the menu again. Once we finished our appetizer, we decided to just go to another Applebee's for the steak and potato special (what can I say? We were craving it) and made sure we called the next closest Applebee's to us, to make sure they had steaks. We let the waitress know that we weren't interested in anything else and would like the bill. I waited for her to come back with it and she came back to tell us that they didn't have any more 8oz steaks, but had 6oz steaks. What (again)? I really just wanted to say, "why didn't you tell us that in the first place?" But refrained since I didn't want to come off as rude. At that point, my boyfriend and I decided to stay and deal with it. We ordered medium rare and our steaks came out well done. *Sigh* It's like they can't do anything right here. Another thing to add is that EVERY time, no matter what the circumstance was -- whether there was paper in my water cup or the waitress lying to us recently and telling us there were no more steaks -- we never got compensated. I mean, even offering a free dessert would have changed my mind about the customer service here a little bit. All in all, try it out for yourself but I can GAURANTEE you the service is below average. I wouldn't recommend coming here if you were my worst enemy. read more

I've been to the Southfield location 8 times now and have always had the best service. It's a great experience. The ambiance is very welcoming and charming. Amazing wines, food and service. Staff are extremely knowledgeable and make great recommendations. This time has been the best thanks you our wonderful waiter Langston. read more

WORST APPLEBEES EVER slower then a snail service suck need to shut down and start over under staff dirty dining tables and floors -10 stars

Celebrating family birthdays tonight at Applebees in Southfield. The service was outstanding. Our server Stephanie was amazing, we had a party of 7 and she memorized our menu perfectly even though it took us forever to make up our minds. The food was excellent t and Stephanie kept our glasses full. We had a great time. BYE Felicia! read more

Tried to give Apple bees another chance because I was given a gift card for the last time i received poor customer service and poor quality food. I was told me it would be ready at 2:07 I gave them extra 30 minutes just because I know that they are slow. I arrived waited a few minutes then called, was place on hold 10 mins. Had to hang up and call again. I waited 20 mins for my order. My meal was disgusting. The fajita veggies were raw, the steak look like it was thrown together. The meal was tasteless and my ice cream to my dessert was pure liquid. You couldnt pay me to go to applebees again. read more

Applebee's Grill + Bar - Sports Bars Near Me - Southfield, Michigan

Hey I haven't been here in a long time I was presently surprised My husband who is never pleased was even Happy I'm still smiling about my visit love the ribeye read more

Horrible. The waitress was nice. Only eat here if you're desperate for a meal and have no other Applebees's locations near you or no other choices of places to eat. Service is slow. You deserve better read more

We didn't even order. Just being seated and waiting the couple minutes for a server was unbelievably loud. Like the music was pouring into my brain and we were screaming at each other. Are we at a family restaurant or a nightclub?! We left, it was ridiculous. read more

Ordered the southwest irresist a bowls with shrimp. They came out pretty fast. No complaints with the food. The waitress was very friendly and attentive and answered any questions I had about the menu. read more

Great burgers and ice cold beer, what's not to like. The staff were super attentive and the atmosphere was very upbeat.

I never expect to have my socks knocked off when I come to CRAPplebees but this was a new low. The staff did a horrible job of greeting and directing people coming through the door subsequently leading to a huge bunch up right as you come in. After a 30 minute wait with the restaurant mostly empty, my son and I were seated. He requires a booster seat as he is a toddler. That seat never came... This was just the start of an incredibly disappointing evening, as the food was cold and bland and the service was mediocre at best. Can we get this place shut down!? I'd give it zero stars if I could. read more

Good place to eat and have fun. The service was solid and the music just right. April was legit.

Not only was this my worst Applebee's experience, it was the worst restaurant I have ever been in. The restaurant wasn't even busy and it still took the waitstaff a half an hour to even acknowledge that we were standing at the front. After we waited another 10 minutes we just walked away. I understand this place has a terrible reputation, but I wanted to give it a try anyway... never again. It looked like it was everyone's first day and had no idea what was going on. Applebee's is one of my favorite restaurants, I'm sad that this is the only one around me. read more

This location for Applebees is the best place in town and our waiter langston is even better.

The whole entire restaurant is a mess. Even customers passing by stated "man they really need to clean over here". That's very sad. Shows how this business is ran. read more

Applebee's Grill + Bar - This is beyond unprofessional. Do the Right Thing. waitresses/employees here passed this over 50 times while we were here. Disgusting. - Sports Bars Near Me - Southfield, Michigan

If you want to experience horrible customer service go here! It's not that they're rude it's just that no one here cares about their job or has any sense of urgency. I would probably apply here if I ever wanted to just show up at work and do absolutely nothing. read more

This dirty ass restaurant!! This is the first time I've come to an Applebees and I was treated like this. To start off the waiter didn't know how to do her fucking job and had an attitude the whole time we were there and called me a bitch as I was walking out. The cooks messed up our food 3 TIMES.this is absolutely ridiculous, on top of that they didn't even put my mothers food in the oven until super fucking late. Once we got it there was hair in it. super disappointing. It's okay because I took my 3 year old son back in there and had him shit on the floor in the bathroom. Have fun cleaning that up..BITCHES read more

This was my last stop before going home from my book signing in Chicago. I love Applebee's and always get the Fiesta Lime Chicken which is gluten-free. The restaurant was clean and your typical Applebee's. My server, Diamond, did an okay job, but do you ever feel like you're talking to someone and they don't really listen? That's kind of how I felt. I asked for extra Pico de Gallo but she didn't bring it. I asked her not to put slaw in my husband's takeout dinner of chicken strips. He hates the sight of it. She put it in anyway. As I was leaving, I said goodbye and thank you to her. She was at another table but didn't even acknowledge my existence. I got my food in good time and she brought everything she should, but I just felt like she didn't care. I don't get to go out to eat that often, so I don't like being made to feel that way, especially when the servers for the rest of my trip were busier but offered great service with much more friendliness. The chicken was delicious and hubby enjoyed his chicken and cheese sticks as well, but I would pick a different location for sure next time. read more

I've been coming to this Applebee's for a while now and tonight is the first night I have absolutely hated it here. Steven B was the bartender and did not have a personality. Not a greeting or anything. We've had the other two ladies that work the bar area (can't remember their names) but they have always been upbeat with personality and great. This gentleman was NOT. Barely looked my way, took forever to talk to me, and got my order COMPLETELY wrong. Finally asked for a bahama mama and that was made wrong, too. If you're gonna have someone work the bar, please make sure they know what they're doing and for the love of god please have someone with a personality. read more

No silverware, bad service, where's the food?! Makes Maude mad!! Eating bad in the neighborhood! Applebee's is just microwaved food, why so slow? Gots 2 go! read more

Made a reservation at 7 and was told it was an hour wait. After an hour, we went back into the restaurant and was told they were closed. After explaining we had a reservation, host said the kitchen was closed. Inconvenient and a waste of time. read more

So I am ending my Daddy and daughter day....."Daddy let's go there I wanna try their food!" Sure as a dad would do we pulled into the APPLEBEE's of Southfield on Southfield road. My daughter and I step in and it is semi busy but looks like they have enough staff to handle the flow. 3:23pm we are seated.. the nice hostess gives us our menus and flat ware. tic toc tic toc tic toc 3:52 "Daddy were is our server?" This is after she and I had completed coloring the kids menu. "I am not sure baby girl, put your coat on and let's go." Yes folks we did not even get a water or a pop or a "Hey I am your server and I will be with you in a few." Excuse me, who is your manager?"MIKE" So mike I did not feel like talking to you or any other Manager on Duty. You have a whole lot of servers and cleaners doing nothing. Way to many tables there that were dirty or the floor underneath was dirty. In your next team meeting let your staff know. If you give great attention to the little things for costumers they would get better tips and you would not have folks walking out on your service. Really this place needs a ZERO star. read more

First thing the waitress said was "I can start you with some drinks but our Kitchen is extremely backed up and the food may take a while." I should have left the moment she said that! Applebee's has never been my favorite place but this is a new location and worth a try... A try that failed. We were in here for 2 hours our Chips and Salsa appetizer was mainly chips from 'the bottom of the bag' all broken pieces, our food took forever and we felt ill after we left! I will not be returning... Bad service, Bad Food and Slow as Molasses! read more

I was very happy to have an Applebee's open up in our neighborhood to give us a choice instead of just the coney's in the area for something later at night. I am a local truck driver and work 12 to 14 hours a day 6 days a week so as you can imagine it can be hard to find a place to have dinner with my wife. We arrived at 12:30am. The kitchen closes at 1am and the place closes at 2am. We were greeted promptly and seated near the bar and our server Nakia T was almost waiting at the table with menus and a big smile. She took our drink orders and left us to choose from the menu. When she returned with our drinks she asked if we had any questions and then took our order. My wife ordered the Riblets and I ordered the Double Barrel Whiskey steaks. The drinks were excellent, I had a Sidecar and my wife had the Perfect Sangria Margarita. Our meals came and both were done well, as ordered and very tasty. I really couldn't ask for much more. And now to the reason for only a two star review. About halfway through our meal some of the staff got off work and sat at the bar right next to us. They were soon talking and joking with the bartenders and each other and the noise level kept going up. Soon they were almost yelling and my wife and I couldn't even hear each other or the server. I told our server how uncomfortable it was getting and asked if she could do something about it. It wasn't till I told her I needed my check because it had gotten so bad I just wanted to leave that she went over and asked them to quiet down. One of the staff turned and apologized, but seriously by that time my mood was ruined. read more

on a budget and still trying to enjoy date night. Applebee's is the #1 spot...Great company and attitudes

You can skip this place! Only plus was that our server Chris (female) was very friendly & attentive, aside from that... 1) presentation of the food was less than appealing 2) taste matched the appearance of the food read more

Another disappointment for the city of Southfield! Let's start with AppleBees as a franchise. The so called "neighborhood bar & grill", welcome to Southfield, glad you could find our city of 70k on the map and decide to bless us with your services! I went skiing a few years ago near Petoskey, Michigan, population about 5k and guess what? They had a AppleBees way before Southfield! Now let's talk about your Southfield implementation. If you know it or know the land where AppleBees is located has been topic of conversation for many, many years. After Catholic Church closed the school once located there, many developers attempted to acquire that location. Most note able was WalMart which was met with huge community out cry for many reasons. Fast forward AppleBees is now on the site of the intersection that has been ranked in top three for accidents for whole state of Michigan for a decade. Now to the venue. Way smaller then any other AppleBees I have visited and some sort of new layout configuration that is just not working for me! Restaurant just did not seem to have a good flow or separation of bar and family patrons. However this issue is not a show stopper! I was looking for a venue to take the spot of the Friday's on evergreen and could be a Friday hangout for co-workers but and also serve as a nice spot to bring the family. Service is horrible, it's slow and unapologetic! They weren't rude, just seemed to have no vested interest in ensuring that we had a positive experience. Our waitress was young, very green and not well trained. We witness her frequently joking and talking to other employees vs checking on us. We ordered happy hour specials. When food was brought out by a different waitress, there was two too many plates. We explained that the extra food was not ours to which we were too, "well you can have them anyway!" Normally who does not enjoy a good hook up! But us eating that food, meant someone who actually ordered it had to wait another 20 mins to get their food. That was pretty much the theme of the night as we were met with employee after employee that just did not seem to care about controlling their environment, either via company cost or customer experience. I've visited AppleBees a couple more time since and while it does not reach the craziness of Friday's and turn into a night club, it does nothing to separate itself in regards to quality food and service. It's mediocre at best! I prefer the Novi or Livonia or this one! Location wise, it's not located near anything that would complement a evening out with your wife or girlfriend. It's about 3 miles from the movie theater. Southfield road is not know for nightlife so good luck if your going to make a night of if starting at ApplesBees! They will be there for awhile cause again the Southfield city planner sucks so our options are limited! read more

It's been a LONG time since I was at Applebees's so I was pleasantly surprised at the new menu. I ordered the Cedar Grilled Lemon Chicken which was so moist and flavorful. It was a unique blend of flavors and I appreciate how quickly it arrived at the table after I ordered it. I will be returning and next time I will be trying a drink (the drink menu was tempting, a lot of new recipes to try). read more

I don't need to explain why this place is awful. Took 30 min to get service, have had at least 6 waitresses already, manager had To take out order, Didn't even get that right. And we are still waiting for our food... AWFUL SERVICE. To add, our waitress was listening to music with her headphones in...has taken 15 min to get a bill. read more

Service is horrible, it's slow!! They weren't rude, just seemed to have no vested interest in ensuring that we had a positive experience. She never refilled our waters, or even brought waters to the table until we asked for it. And i know dealing with customers all day can be very tiring but at least be attentive. I am not asking to be your friend while I am their but how do you expect to get tipped if you can't even check on our table and refill waters, or made sure our orders came out right. The only time when we did see our server was when she took our food order, checked on us because it took about 30 minutes to get our food and our bill. This is not my first time here but this time particularly was just an awful experience. If I ever do come back I am gonna ask for a different server. As for the food I had the fiesta chicken chopped salad, It was NOT up to par!!! I hate sending things back because i feel bad and food is food. But this salad had the wrong ingredients, they put a lot of nuts in the salad which is not supposed to have any, barely any ingredients of which was listed on the menu and they forgot the chicken. When the chicken came out it was not the chimichurri glazed chicken that was supposed to be on it but pretty much just slathered in oil. I pretty much paid for lettuce, nuts and chicken.... read more

Forgot to mention: We observed a waitress walking towards a nearby service station, and she noticed a crumpled napkin on the ground. She tries to kick it along to the station, but by doing so, drops a ramekin of sauce all over the floor. She then returns to half-assed mop up the sauce, but leaves the original napkin. Honestly, if you want comedy, a long wait and terrible food, this spot's for you! read more

Don't order a mixed drink! The bartender lied to my husband and I about the type of liquor that he used in our drink...all generic! He told us that he used top-shelf (another bartender showed us the generic bottles) The management allows teenagers to sit in the bar area (unsupervised), I thought that was against the law! read more

I am honestly embarrassed to even admit that I ate at an Applebee's. I don't remember the last time I ate at an Applebee's and after today I cannot imagine myself EVER returning. Heres the deal. I told my 5 year old that she could eat anywhere for having an awesome week. I guess she had seen a lot of applebees commercials and she begged me to take her here. Fine. I figured "how bad could it be". We walked in and were immediately seated. Then we waited, and waited and waited. About 2 tables away all the servers were congregating over a back table. No one seemed to care. No one brought us water. I finally waved someone down and explained that we had been waiting 15 min. No apologies. Just "well I do not handle your table but I guess I can help you out". During this time my 5 year old discovered the iPad on the table. I thought. Ok...this is kind of cool. Little did I know we would later be charged for the usage. There were no parental locks. No warnings that we would be charged. OF COURSE my 5 year old would grab the iPad on the table and just start using it. Once we finally ordered it took forever for our food to come out. I don't remember what my daughter ordered but they were out of something so they just brought something else instead. Didn't ask us. Just brought something else. So odd. My food was barely cooked. The vegetables in my skillet were still raw and I was honestly nervous to even eat the shrimp on my plate because they just did not seem cooked. I could have sent it back but it was nearly impossible to find anyone to help us. I feel like I could go on and on. I was shocked how horrible the service and the meal was. I went in with an open mind because my kid was so excited but there was not one good part about our meal. Not one. I did ask for the manager but after waiting an extended amount of time we just left. I didn't feel like exhausting any more of my energy on this place. I wish I could give zero stars. Just horrible. sidenote: someone from applebees messaged me saying she was concerned and interested in my feedback. when I responded I never heard back from them. why even reach out if you are not going to respond?!? read more

Incredibly slow service, smaller than usual portioned food, and just an odd setting overall. Each time I have been there, I get walked to the very back of the restaurant with me group. The ordering process takes about 20 minutes or so and the receiving of food takes another 30 minutes on top of the. The times I go, I get the chicken mac and cheese and the bowl that it comes in is not filled all the way. Other Applebee's that I go to gives much larger portions than that. Around me and at my table I hear apologies from the staff regarding the service but the apologies aren't changing anything unfortunately. The times I go, I have gift cards, and sometimes it's not even worth using them at that location. I'd rather drive further away just so I can be served within an hour time frame. read more

I attempted to get carry out service here today, only to leave hungry and frustrated after waiting about 1/2 hour after placing my order, only to be asked for the 2nd time if I had placed my order yet. I am not sure what the problem is, since this Applebee's has a regular carry out service. I placed my order on the phone and was told it would be ready in 15 minutes. Nearly 30 minutes later, waiting patiently in the restaurant, I asked about the status of my order a 2nd time, with the response from waitress of "have you place your order already?". I am not one to write reviews often, but I would like to spare others from such an annoying experience. read more

Waited to get seated waited 30 min before the waitress came up another 27 min (my gf timed it) to get our appetizers and drinks and then 46 min (gf timed it as well) to get our main course witch we had to flag her down to get and then had to flag her down again for the bill and a box for our food that wasn't even that great (we took home and doctored up to be better) would not recommend this location terrible staff, bland food, and shark tank drink with no sharks read more

I had ordered the baby back ribs (not riblets) and was amazed how delicious they were. Meaty and a hint of smoke flavor. Two thumbs up!

HORRIBLE customer service. The past two times I have went service has been terrible. I shouldn't have to wait 20+ minutes just to get my drink order taken and even longer with food that is barely warm. Today I waited around 15 minutes for my drink/food order to be taken and I just decided to walk out. Never going again. read more