I had a bery unpleasant experience with my friend eating at Applebee's. They rushed me into ordering and didnt even ask what i wanted for my sides. I also ordered a cheeseburger and told him what i wanted lettuce tomato, and onions on it and got just two slices of cheese on it. read more

Yay! I'm an Elite now!!! Thank you Yelp! So i tried so hard to make my first review as an Elite a 5 star one but there was no way around this one! Hubby and I went out for his b-day to Applebees (I know...just saying it sounds all kinds of questionable). It happened to bee Karaoke night so I figured we were in for some fun. This was our first full night out as my in laws agreed to keep all three kids (10 month old included)! It was nice to be celebrating cough cough and still get carded! Score 1. Let me prepare you, as this review is a mix of good, bad, and ugly. Our waitress was decent and pretty fun actually. had all the birthday crowds and did fairly well. So let me put it right out there....after all the work I put in to get the kids watched I did not expect at all to be drinking and carrying on with toddlers, infants and middle schoolers. Yes at 10:00 some lady brought her pre teens to Applebees for a birthday party with a toddler and infant in tow. :( I'm not even going to talk about the 13 year old child wearing a t-shirt for a dress.. Oh my. Ok, focus on the service. So when you order a burger from this place your only choices are pink or no pink. ???? Um maam I want medium well. She literally said there is no such think back in the kitchen. My huband was so perturbed. I mean does the cook just not know burger basics? Hmmm. My burger, the blackend blue cheese burger was heavy on the blue cheese making it a bit...uhhh. Once I scraped off some of the cheese, it was a decent burger. :) Then let me tell you I have been waiting for my first karaoke experience all my life. I was so hype about this karaoke thing. What a let down. No judgement, but I never imagined listening to someone do Nelly on a karaoke machine. People were really rapping!? It was just the furthest thing from my mind. Then you just couldn't hear folks. Mics were turned down a bit to low to enjoy people. Instead of people just up there having crazy fun, it looked like a booking fest. One guy kept singing slow jamz really hoping to get someone's number. (I mean he worked really hard. Thank God one girl gave him the number at the end of the night). Like I said just not what I was expecting. What was I expecting one may ask....well what I seen on TV for the past 26 years! lol. Finally, and probably the most important reason why you don't want to go to the place and the reason why i am going all caps from here on out: THE ALCOHOL IS NON EXISTENT. I AM KNOWN WORLD WIDE FOR BEING A LIGHTWEIGHT. I'M NOT A VOMIT LIGHTWEIGHT BUT CERTAINLY A ONE DRINK FUN FOR THE REST OF THE NIGHT LIGHTWEIGHT. I HAD A HUGE SANGRIA AND 1 1/2 SHOTS OF VODKA...................................................NOTHING. MY HUSBAND COULDN'T BELIEVE IT. THE DRINKS DID NOT TASTE WATERED DOWN BUT SOMETHING WAS GOING ON. Look the only reason I didn't go to Red Maple that night was because it was Gypsy night, and I wasn't quite prepared to do a live gypsy band that night. Applebee's made me want to RUN to Red Maple. Boooooo. read more

The service here for Veterans Day is always good. Although there were MANY people here, I was seated and served quickly. The waiter was extremely kind and accommodating. She provided great service and the chicken pasta was hot and very good. Recommend this restaurant if you want a quick, cheap meal and good service. read more

It's only worth going here for the half-priced appetizers after 9pm. It's a good deal on the wings ($5 for boneless). They are served hot, and the sauces are all really good. The spinach and artichoke dip is decent as well. The nachos are pretty terrible, though. The apple chimi cheesecake is the best dessert. Service is hit-or-miss. read more

Terrible service, unpleasant atmosphere, bad food. Interesting strategy for a restaurant...

The service was below average. My husband ordered a medium raw steak came out well and the replacement steak came when the rest of us who dined their was almost done. The waitress was told to refill our drinks and didn't attend our table the way she needed too. The reason we even went there was because Glory Days had a long wait. They need to take the reviews seriously. read more

I haven't been to Applebee's in years, however my friend wanted to go so we went. We got there at 7pm, and the place was packed with people everywhere. I didn't even know people went to Applebee's like that. I mean, when I think of places to go eat, let's just say that Applebee's is not on the top of my list. We only waited about 5 minutes before we were seated which was nice not having to wait long. We looked over the menu several times and still couldn't decide what we wanted to eat. Our Server, Ebony, was nice and gave us extra time. Ebony had recommended having a drink, she mentioned that the Long Island Ice Tea was half off. Shoot, you can't beat half off, so I told her to put me down for one. The bartender was definitely not skipping on the alcohol, my drink was strong but that's how I like them. The Long Island Ice Tea was good, although I wish they didn't fill the cup up to the rim with Ice, my drink didn't last long. I ordered the New Pepper-Crusted Sirloin & Whole Grain. Oh My Goodness, this meal was so tasty! The Sirloin was juicy, tender, seasoned well, and had just the right amount of pink in the middle. The Sirloin is served on a bed of Whole Grain rice with Grape Tomatoes and Spinach in a light Mushroom sauce. Whats even better is that this meal is only 350 calories!!! I know your probably thinking, how in the world is a meal 350 calories at a restaurant?" To be honest, I don't know,Lol. But I do know, that the meal portion is small and they serve it on a large plate which makes it look even smaller. But to be honest, I was full after eating the small portion. I would just advise you to not go in super hungry and expecting this meal to fill you up. read more

I have only been to Applebee's one other time, and based on their menu options, I wasn't expecting much. We ordered mozzarella sticks for our appetizer, and honestly, I've had better from the grocery store frozen foods section. Also, who serves marinara in a plastic ramekin? Our first drink order, Whiskey fire ball lemonade was so bad, we had to send it back. There were no efforts at plate presentation with our entrees. A twelve year old could have done better; literally slop on a plate. I'm not sure how this place is in business. Their prices are pretty much on par with Friday's, but there is no comparison in the value you receive for the money. Our server was pretty good, no complaints there. Lastly, we were also sat right next to a loud and obnoxious party, and that may have been the icing on the cake. read more

We were seated, and our orders came quickly . The ribs as an appetizer is a bust. More bone than meat so i sent them back. It was karaoke night, so the music was interesting to say the least. read more

Don't order the peach sangria. It tastes good but they don't really have any wine in it so it is a total ripoff. Try Carabba's for a really good Blackberry sangria! read more

Labor day kids eat for free. On Mondays there is 6$ margaritas offer. The grilled chicken was very tender

My visit was actually great. Food cooked perfect and waiter was polite. The chef made a substitution for the sauce for a meal which turned out great. read more

We ordered the wood fired 6oz. sirloin, garlicky green beans and cheesy bacon baked potatoes, this past Fri. 6/3. After enjoying same a few weeks ago, we looked forward with crossed finger knowing Applebee's reputation for consistency. The second time around we were not only disappointed, but annoyed. On the 1st try the steaks were served sizzling on a very hot plate placed on a wooden holder. 6/3 it was served on a white dinner plate barely warm. Sending them back to be reheated was little to no help. The steak being the star was a big flop. I like the green beans - a little warm, but OK. The potatoes were flooded with sour cream. read more

terrible place. rude staff who argue in front of customers. Food is not worth the money. food - flavor = Applebees

We like to come here for the late night specials, which is half off appetizers and discounts on drinks ($2.50 drafts & $4 Long Island Iced Teas). The food and service are pretty good at night, and it's a good relaxing hangout spot because it's fairly quiet. read more

This place stinks... Barely acknowledged by our server and drinks never delivered after 20 minutes so we just got up and left. This is like the second or third time I've had bad service. Another one with problems closed in lutherville not too long ago. I doubt I'll ever be back. read more

We took my daughter (a student at Towson University) to the Applebees on Lasalle Rd. for lunch today (Sunday). The dining room was really clean--no greasy, sticky tables here. The waiter was great (I think his name was Gavilane or something close to that) and the manager even came by to check on us once. My husband and I had the Fiesta Chop Chicken salad and my daughter got a trio. It was all delicious and was delivered immediately after we finished our appetizer (the Crispy green beans were also excellent and hot). We will definitely go back to this Applebee's. read more

The service was ok when I came here for an office luncheon. I got a burger, french fries, and a sprite for a decent price. The hamburger a little overcooked but the fries were great. I have a bad memory of choking on mozarella sticks here but that's for another time. read more

Worst experience I've ever had at an Applebee's. Upon walking in, we were not greeted and the hostess was no where to be found. Once seated, we were not looked at or spoken to for at least 7 minutes. Service was awful the entire meal. Appetizer plates were never clear and drinks were never refilled. One member of our party ordered a cheese burger quesadilla without pico, they brought it out with pico and when they fixed it the fixed result was still not correct. The WORST part that I am completely appalled at and I feel should immediately be addressed by a manager; the bartender was dusting the entire bar and all of the lights. It was DISGUSTING, people's beers were under where she was dusting. She was dusting right out front of the kitchen door so all of the food being brought out was getting dust in it. By far the worst and most unprofessional service I've had in a while. Disappointed in Applebee's. read more

Each time we've come here has been worse and worse in terms of service. We just sat a table for 10-15 minutes as employees walked back and forth past us- no one came to take our order or even acknowledged us. We finally told the hostess no one had come to our table yet and she went off to find our server and STILL NO ONE CAME. We got up and walked out, right past your hosts socializing and scrolling through their phones. I will never give this Applebee's location service again in my life since they clearly don't care what type of lazy incompetence is representing them. read more

Waited 15 minutes for our drinks. 40 minutes for an appetizer that was sent to the wrong table and had to be prepared again. Sirloin steak entree was not seasoned at all and had no flavor. Not a very good experience. read more

Applebees isn't that awesome. Its just not. I went because it was late at night and didn't want to go home and cook. I ordered a hot cocoa even though it wasn't on the menu, so I was impressed that they were going to make some anyway. Then they brought it out and i had to mix it myself. I did not know what to think because on one hand they don't offer it, but then i have to mix it myself. I thought they could have at least mixed it. The waiter seemed kinda distant but still pleasant so i ignored it. We ordered some buffalo wings but the waiter didn't remember so he brought over wings and boneless wings which isn't terrible but I was thinking, couldn't he have came over and asked? Whatever. The quesadillas were alright. Everything there is just okay. There are worse places, but then again a lot better too. I recommend going at night for appetizers because they are half off. I do enjoy the quesadilla burger but thats it. I won't go again unless I'm dragged there and can eat as many wings as i want to. College kids my age are there a lot, i personally would rather go get something else but to each their own. read more

The ribs were good. The price was ok, but the service was extremely slow. So much so that when we got our food it was cold. The fried shrimp was hard and cold. When we asked for the manager they sent the host who represented herself as the manager. Apparently the managers are too busy cooking to come out. I do not see myself coming back here and I will tell all I know to go to Chili's instead. read more

Walked in tonight, Monday October 8th stood in front of the hostess stand to be seated. The hostess, or who I am assuming is the hostess was in the middle of writing something down and it appeared that it was going to be a wait so I just waited to be greeted by her. Instead she turned her head and stared at me saying nothing. I was confused because I thought that a hostess or quite frankly anyone working in the service industry would start with a "hello". I responded to the stare by saying "oh 2 please". She then finally opened her mouth to say "name?" with an attitude. Long story short I chose to leave. This is not the first time the experience at this particular Applebee's has been bad. It honestly begins with the management, there have been plenty of time I've seen the manager laughing and carrying on with the staff while tables are waiting for their food to come out, or dealing with a server who has messed up an order. I come from the food Industry so I understand it very well and there are many times I give servers the benefit of doubt because I know it's not an easy job but PERSONALITY is key. Please do not hire or work in a field of customer service if you are bothered by people. No one wants to go out and spend their money to deal with a bad attitude. read more

I wish there was an option for Zero stars. I am not one to write a review or complain, but my experience at this gem of a place is worth sharing so others can avoid at all cost. I got an Applebee's gift card for Christmas and decided to take my girlfriend out for a relaxing Sunday lunch. We were seated and waited about 10 minutes before anyone even came to great us at our table. When our server finally came, we put our drink orders in (a lime-ade, mango Ice tea and 2 waters). 8 minutes later we received the ice tea and lime-ade however no waters. So we kindly reminded the server about the two waters and continued to order our meals. 10 minutes later a food runner brought out our appetizer and a few minutes later our server stopped by our table again waterless, so we asked a 3rd time for some water. After reminding him he then went over to take the order or a rather large party before simply just getting us our water. So I finally got up and had to go to the bar for the waters. I am not trying to make a big deal of the waters but we were with a 1 year old and didn't want to give him our sugary drinks. There were no plates for our shared appetizer and only one pair of silver ware. The service here just plainly is horrendous. At first I liked the ideas of the little computers on the table as I makes it easy to pay, however I think they are a bad idea because they create a culture of laziness with the service. Our relaxing lunch was ruined and my girlfriend was upset enough to ask for a manager. Now I see why the service is horrible, its a reflection of the management. The manager's job is to help solve a problem a customer is having and try to make sure they return to their establishment. He did absolutely nothing and when my g/f shared she was close to crying b/c her time was so awful he said "you are going to cry over water?" Who the hell says that to a paying customer? THIS PLACE IS HORRIBLE, TOP TO BOTTOM read more

Went to this location tonight and it was by far the worst experience that I have ever had at any restaurant. The bartender was rude and took 10 minutes to take our order and on top of that it took another 15 minutes for 3 drinks. It wasn't even busy. Every time we tried to order food she rolled her eyes at us. We ordered pretzels with cheese dip, buffalo bites, and chicken tenders and fries. It took 45 minutes for all of it when we only ordered appetizers. When the chicken tenders and fries came out, they were cold. We didn't say anything because the bartender made us uncomfortable from the start. She was arguing with all of the servers the whole time and complaining. You could hear her yelling the whole time. The manager even even came to help but she was yelling him too and he left to help the other servers. Overall, we will not return and I will let all of my friends and family know about this experience read more

POOR management at this location. When I placed my order, I specifically asked the server "PLEEEASE do not give me anything spicy. PLEASE make sure they substitute hot wings with honey barbecue sauce. PLEASE make sure my steak is not tough and overcooked." The server, Matthew indicated he would make sure the cook adheres to my request. When I arrived to my destination with my carryout meals, I bit into a boneless wing not realizing it was fiery hot. I immediately returned to the restaurant and requested to speak to the manager. I spoke with the GM, Michelle Deschaine and advised of the situation. Her initial response was, "you obviously knew it was hot when you bit into it". Based on her condescending tone and response, I advised that I felt she was somewhat minimizing the mistake Applebee's made with my order. I asked for a refund on the wings as opposed to exchanging them as I initially intended. Thereafter, I returned home to discover my steak was also VERY tough. I decided I was not going to give the GM another chance to demean me so I just wrote it off as a poor meal! I later called guest relations and asked to speak to the manager so I could arrange to bring the complete meal back for a refund. My call was transferred to a man named Alex B. As I attempted to loop him in on my complaint, he interrupted me and said "you could have allowed the person who answered the guest relations line to assist you, I don't know why you asked to speak to a manager". At that point, I asked for his last name and he refused. I then decided it was time to record the conversation because of the continued theme of poor customer service. Once I began recording, I PLEASANTLY repeated the questions and recapped the conversation so I could have solid proof that Alex refused to give me his last name and that he was sarcastically stating I should have simply relayed my complaint to the person who answered the phone as opposed to escalating the matter. At that point, i told Alex i was going to blog about this experience and he abruptly hung up on me. I later spoke with a higher level of management and he was appropriately polite. He extended the courtesy of allowing me to vent and assured me he would send my complaint to the necessary people so they can address my concerns with the two people I had a problem with. I feel Michelle and Alex demonstrated a callous attitude and it almost sends the message that poor customer service can be attributed to management laxity. The only thing that made me feel I could someday possibly revisit Applebee's is because when I finally reached a corporate level manager, the experience was VERY different. It's sad that it had to be escalated to this level before I finally found someone to show committed customer service. My hope is that managers everywhere will get the message that when you upset a customer, the right person WILL get the word out as well as terminate the relationship with your business! read more

I have never felt the need to write a review of a restaurant before, but I wouldn't want anyone to have to sit through the "meal" we just did. We had to physically approach the host, who wasn't even wearing a uniform so we weren't even really sure if we were talking to the right person. He took us to our table where he literally threw down the menus and started to walk away without a word. We said thank you, and almost as an afterthought he turned around and said "your server will be right over". We order our app and things seemed to be ok, but when it came out the server didn't offer to refill two of the empty cups we had. A few minutes go by and as he walks past, he looks back and asks if we were alright and we had to ask for the refills and for him to take our orders. While we waited the 15+ minutes for chicken tenders and two burgers (which we weren't asked how we wanted cooked), we watched the two bartenders make a homemade lemonade, which they repeatedly taste tested and then passed out to the entire staff. At this point there were three other tables and four guests at the bar. None of which were checked on for the duration of the makeshift lemonade stand. While we continued to wait for the food, we watched three of the staff members sit down and eat, and we were still not checked on for more refills. Our food finally arrives, after two check ups we have to, again, ask for drinks. Then we were waiting to get to go boxes, which the bus boy had to offer us because we could see our waiter outside on FaceTime with his lemonade, the bus boy proceeded to stand at our table and wait for us to box up our food so we could physically hand him our dirty plates. Everyone always says this, but I am a fellow server/bartender, and this is not acceptable. The slow times always lead to laziness and stupid mistakes, and this was no exception. The entirety of the staff were all standing at the bar, eating, or on their phones almost the whole time we were there, unless the manager happened to walk by. But even when she did, they weren't reprimanded or even addressed. The hostess was the most hard working and at one point, was cleaning the tables, moving them for larger parties, and seating the back of up people at the door while the aforementioned un-uniformed "host" was in the corner eating. I hope the management and staff take this criticism to heart and realize that when there's only 15 people in the restaurant and the whole staff is standing in one place casually enjoying a fresh made lemonade while their paying guests have no drinks at all, that people aren't going to make a return visit. read more