Horrible service! We ordered food, and after 30 minutes saw it delivered to the wrong table. After the waiter took it back to the kitchen to warm the plates, it was brought back to our table. The portion sizes were tiny and the salmon was rubbery and crunchy at the edges. The steamed vegetables were flavorless and cold. I will not return. Our drinks were never refilled. In total it took about 45 minutes to an hour to get our food, we would have sent it back had we not have been starving by the time we got our plates. read more

these riblets ain't it. definitely not worth my 7-11 paycheck. also, the water had an off taste to it

The service ruined the experience for us. Waitress was very unfriendly and never returned to check on us. Only after 45 minutes and speaking with the manager did we get any service or lack there of. He offered a 20% off coupon to come back. No thank you! We would not return nor recommend this establishment. read more

I eat here on a regular basis being that it's the closest place to the house. We've never had bad experience and the food is always good. I order car side to-go at least once a week and we're always greeted quickly and the process is very smooth. read more

I like the food at the Applebee's chain. I find it to be a nice change a pace from the other family style change restaurants. My issue with specific Applebee's is the service. I have never been in this place where it did not take at least an hour and a half to get our meals. The orders are placed very quickly and then it is nothing but sitting there, and sitting there, and sitting there, waiting. It is not the servers fault, there is obviously an issue in the kitchen, because I have been there 4 times now, and it has happened with 4 different servers. I would only go to this particular Applebee's if you have a long time available to eat. read more

worst customer service ever. couldn't even get silverware. the only guy server, to busy at the bar, taking shots. and making sure everyone over there was fine. did not check on us once. didn't even say hello. all we got was ' what are you drinking' and when we got to order we got a ' what do you want to eat' all rude and snotty. would not recommend this applebees whatsoever. WORST RESTAURANT IVE EVER BEEN TOO. read more

The burger was good although the food came out on opposite plates and we had to switch it up. The employees are very immature and louder than the patrons. The employees were standing right behind our table talking loudly about a girlfriend and how he was disrespected by a patron. Well I can certainly see why. read more

Had some really high quality service when we were there with a party of 12. Extremely attentive and friendly. Menu is full of great options.

Do not, I repeat do not get the vidalia steak. This is horrible!! Horrible I tell ya just horrible

This is a 'weird one;' we'll never return to this franchise location: The cook came to our table after we'd ordered to apologize for his overcooking of a cut of meat, saying he had put another slice on the grill. Our wait would be another five minutes - unless my friend would like the overcooked cut. This was said without any hint of sarcasm, but instead, with extreme frustration directed, maybe accidentally, at our table. The cook asked the other guys at our table if we wanted to wait, or to be served right then. We each told him that it wasn't at all any problem, that it was fine, and that we'd wait five minutes to all eat together. We reassured the cook, retaining our manners, telling him again and again that it was okay. All paying separately, over a dozen of us, casually seated at different tables, we later agreed that this fellow had some on-the-job stress issues. Something going on, something 'not right.' He wore no culinary apparel, but instead a server's uniform complete with a server's name tag pinned on a server's uniform shirt. Clearly a cook, though, with food residue all over his uniform, and speaking of how -he- had over-cooked the food. One man cannot run a large kitchen alone, or fix it for that matter. When the food came out, the cut was inedible. The re-cooked cut, yes, couldn't be easily split with a steak knife. I felt bad for my friend who, like myself, hadn't had a meal all day. We had to eat. My dish had cold fillings, a possibly stretched dairy product, was dried-out, had likely 'aged' on a warming rack for most of the afternoon. The angry head-chef-in-server's-clothes visited our table again, and asked us if the food was good. We all replied, "It's fine," avoiding potential conflict or discussion, wanting to leave. He then proclaimed, "It looks like you all hate it!" and stormed off. He was right. My money is gone. I could have paid a grease pit $1.19 for burger instead. I feel robbed of the money I paid. I'm paying further at this late hour with a very upset stomach. I don't feel robbed of the tip I left. The remaining fact is that our server is the only reason any of us paid our separate bills. She was a saint, considering the circumstances. She had our drinks filled and refilled; she was incredibly calm and professional, even sweet, despite the kitchen being in obvious disarray, and knowing so without directly stating such. I found it admirable that she was so calm. I would have quit on the spot. I didn't get her name, but I hope she finds a restaurant better fitting her skill. read more

We live close by to this Applebee's and while the food isn't anything to cheer about it's typically Applebee's fair. We have had trouble both times; once with changing of our tip amount, and just now about charging electronics to our credit card!! There has been no other use of this credit card other than Applebee's so I would say it's pretty clear where the credit info was stolen from. Eater BEWARE and use CASH only at this location. read more

Where do I start? Between the snooty hostess who can't hold the door open for a pregnant lady on crutches, maybe I'm feeling some sort of entitlement or maybe that's just customer service? I'm going to tack on customer service because I've been in the restaurant industry long enough to know... That's the right thing to do. Not to mention, when I turn down her booth offer for a party of 8 because I couldn't bend my leg, she gets even more pissy, I'm guessing because she actually has to move and put some tables together and that was the last thing she looked like she wanted to do. Or should I start with the unenthusiastic waitress who just didn't want to be there, or just didn't want to serve us? Empty drink glasses for more than 10 minutes, no check backs, no customer service. Awful. Though I am pregnant, I have thrown up twice during my pregnancy, I had a Caesar side salad that was mushy and felt like it was sitting in a hot lamp for most of its time or the dressing was plainly warm and not food safe, your guess is as good as mine after I had to crutch to the bathroom to throw up from it a few minutes after eating HALF of it. The waitress assumed we left, though the other part of the party was there (my husband was in the bathroom with me making sure I was being taken care of) so she kept the change of our ticket, so be it .70 cents was probably all she was worth anyways, that's putting it nicely, did she not have the decency to just ask? It's not like this place was busy on a Wednesday at 4pm, I think we were her only table, I didn't pay much attention but I believe I would've went above and beyond for my party of 8, even more so for any table I had. My sister received wings drowned in bbq sauce, that made her shy away from eating them. The pastas are literally probably thrown in the microwave and served on a plate along with dry chicken tenders, possibly bacon bits and a microwaveable bread stick. Oh and the speciality fries? What a joke! This place lacks customer service and food quality entirely. Going by the other reviews, it's safe to safe you should avoid this place like the plague, there's a McDonald's right down the street you'd have a better dinner and won't get a side of food poison with your meal. read more

Usually the service is adequate so there's nothing terribly bad or good to say, but this was a different experience. Food was it's usual goodness that you would expect at any Applebee's but service here is less than okay. We were ignored and were patient and certainly not some fools begging for the manager. Just wanted to eat and leave. read more

This place is terrible, even for an Applebee's! If you ignore the reviews, be sure to sit in the bar so you have quick access to sufficient amounts of alcohol to help convince yourself that it's not as bad as your tongue is telling you. My children's Mac n Cheese was better that my chicken and mashed potatoes. Don't waste your time and money at this awful Applebee's. O and it took an incredible amount of time for one entrée and a kids meal. read more

Love love love Applebee's. We only live about 2 miles from this restaurant and we go there at least once a month for dinner. We have been going to this restaurant ever since it opened which has been several years ago. Not once have we gotten a bad meal ! The waitresses are always polite and prompt. read more

The food was not good, hamburger was dry, wings overcooked. Has gone downhill. Probably won't go back.

I almost didnt come here because of the reviews I read on yelp... I'm so glad I changed my mind. The service was awesome, the food was great, and we were there in time for half price drinks which was even more awesome! read more

Great place to find an array of meals, quick service, great food, and most importantly, cold beer.

My wife and dined there. We ordered martinis. When they were brought to the table , they were only half full but we didn't complain. Then we both ordered the chicken tenders platter . The were heavy on the breading, light on the chicken, just not that great. We ate about 1/2 the chicken tenders, then asked for a container to take the remaining chicken tenders home. The waiter brought the container and I placed the chicken tenders in it. I accidentally left the container on the table. I returned within 15 minutes only to be told they threw the container out. How about allowing a patron 30 minutes to retrieve his food before discarding it ? I realize that it's a chain restaurant and don't expect gourmet food but this was sub-par. Additionally, the waiter shrugged and seemed uncaring when I asked him about what had happened to my food, which was surprising considering I left a decent tip. Needless to say, we won't be going back. read more

This place is a joke.Our waiter was focusing on his phone instead of our empty drinks.The tables were dirty.Employees should not be playing on their phones and leaving customers with empty drinks and you wonder why businesses fail. read more

Stacy our server she was awesome she kept check on us making sure everything as always good food wonderful

I live in Front Royal & I honestly do not care for the apple bees here but when I got off work my family and I were hungry and wanted to sit and eat .. even though we knew how horrible front royal Apple Bees were , we decided to give this one a shot . The first thing we sat down my children wanted to play with the TED with the games on it , well the screen was covered in some other kids food so we moved it off the table . The server (not very welcoming ) came & asked us what beverages we'd like .. we ordered our drinks & appetizers ... she returns with our drinks & my cup is filthy .. I tell her she brings me a new one & believe it or not this cup was also dirty ..two of us at the table ordered steak medium rare - 37 minutes later our food came & that's a pretty timely wait when your the only ones there besides the bar ... well when we cut into our steak it's completely over cooked not one sign of pink in it .. our table was full of empty appetizer dishes & trash the whole time , we never got a refill once .. my bill was $50.24 now I always tip. 10% if you give me lousy service & 20+ for good service this particular time there was just no excuse for the trash & empty plates & no refills since she had no other tables & was sitting at a booth .. I left 53$ even & I left there feeling like I threw 50$ out the window on the interstate .. it's a chain restaurant so it's simple to assume that the reason every apple bees is the way they are is BAD CORPORATION .. the GM at Winchester Apple Bees seemed about as worthless as the one in Front Royal .. in disgusted , please save yourself it's not even worth it ! read more

I was in there yesterday enjoying a meal which the food was good. But the glasses we got were dirty had food on the inside of them. That is unsanitary! read more

I have been to many Applebee's but this by far was the worst experience I have ever had the manager it lack there of was two busy playing with the girls at the bar instead of knowing what was going on in the restaurant. Jen our server needs to find a new occupation she had no clue how to be s server. We asked for silverware they brought out silverware and napkins and throw them on the table upon looking at the utensils we discovered that they where filthy we returned them to the serving tables d was told by the manager that they had no hot water and that is why the silverware looked the way it did . First off they should have immediately fixed the hot water or closed the restaurant because you have to have that or the health department closes you down . Secondly what manager tells someone they have no hot water. The food was horrible as well why ask if you want pink in your burger because it had none. If the health department does not shut this place down the owners should read more

went to the business on july7, 2016, and i can say that the service i rec was the worst ever....the waitress (maeve) took our order for or drinks and appetizers .. came back a few minutes later for our order... another customer came in a few minutes after myself, and was at the table next to ours ... our appetizers came, and was eaten..drinks were drank..the neighboring table rec their food, which was wrong, but they rec their food .. maeve came to the table and apologized for the wait, and said that she would check the status of our order .. other customers came in...maeve came back again, to refill our drinks, then asked if we had ordered ?!?!?!?!?! i replied yes, we ordered, you came over to apologize for the wait ....there were nurses that came in for lunch, they ordered a salad, and eventually, when it came, had to req that it be boxed up, because they had to leave and could not wait any longer .. mind you i still have not rec my food !!!!!! at this point i have maeve come to the table, and req the rec for my appetizers and drinks, that i was leaving..other people that have come in after myself, have already rec their food and are eating, and some are already leaving, and i have yet to get my food ..... even though she attempted to apologize, and comp the meal ... i will not be returning to that applebees..... read more

I agree with everyone else it takes forever to get your food even when there isn't many people there. We had a really bad waitress the other day. She acted like something about us irritated her. My husband ordered a steak , potato , and applesauce. It came with coleslaw instead of applesauce and the waitress rudely asked if there was anything else we wanted while she was back in the kitchen. I ordered the fish and chips with sweet potato fries instead of the regular fries and was charged full price for them. I asked the same rude waitress for something to dip them in and she said what do you want. I said what do you have and she named Honey Mustard so I took that. She never did bring it back my husband had to ask her for it the very few times she checked on us. Also when we went to pay the check she said she was going to check the gift card we had to make sure it was a $25. dollar one. I have never had that to happen in any restaurant we have ever been to. I told her we weren't going to run out on her without paying. We did give her a $5.00 tip which I regret since we was treated so badly. I guess it wouldn't do any good to complain to management according to the other reviews. We go there about once a month. Worst we've ever been treated. I will tell you one thing when we go back we will ask for a different waitress. read more

Went to this franchise this past Saturday night and received the opposite of all the previous bad reviews. The waitress was very cheerful and responsive. Drinks arrived quickly, as did the appetizers. Waitress cleared appetizer plates prior to bringing meals. One meal was a sirloin steak. Manager personally came to table to apologize for having to delay steak. In his opinion the chef over-cooked it and was having another one cooked as ordered. The manager also removed the steak from the bill since that person was inconvenienced and didn't begin dinner until mid way through the rest of the party's meals. As plates were emptied, the waitress quickly removed them and most were gone before asking if anyone wanted dessert. All the food was delicious and one of the most enjoyable dining experiences we've had. Wish the Applebee's near our home town was remotely close to being this good. Look forward to dining here again in the future. read more