Really strange interactions...simply asking questions for clarity when I was about to visit (since…read moreI already did a failed/partial repair only elsewhere and now I want to make sure) made them not want to help me anymore and got several hang ups to the face. Pretty confusing just human to human. I'm sure they're probably great at what they do, but they don't want to offer much clarity or consideration to customers. Honestly feel hurt as a human. for what reason?? I haven't been met with this kind of treatment before as a potential customer. Pretty disappointed and feel like crying. I needed his help and he wasn't into it. What a way to run things!

I've been a repeat customer of this repair shop, and with good reason. There are very few shops in…read morethe city that do PC repair like this shop - most repair phones or Macs. The prices are very fair and the work is done fast and well - I came in with the parts and they had it done in an hour.

Mitch was unable to provide the hardware repair I needed but he did refer me to someone who could…read morehelp.

Extremely responsive and very helpful in navigating me from windows 10 to windows 11…read moreMitch is now on my speed dial for IT support

I never write reviews unless something is very very good or very very bad…read more My 2013 imac needed an SSD drive to work decently. I found Keane mac repair on yelp. He was close to my home. I chose him. He did a great job and quickly....48 hour turn around. The mac works great. All data and programs migrated without a problems. Lets keep him in business!!!!!

My 2010 MacBook Pro was not working. It would turn on to the white screen, gray Apple logo, and…read moreloading bar. The bar would take forever to load, and even after it did, the system would freeze. I took it to Keane. After describing the problem, they diagnosed it immediately as a bad hard drive. I paid $129 for a full diagnostic analysis, including testing my battery. After a couple hours they emailed to confirm the issue, and I approved a new hard drive installation (hardware cost $99). They fixed it same day, and now it works perfectly! I decided not to shop around because I thought my time was more valuable. Keane made the whole process very easy. $228 is definitely much cheaper than $1000 for a whole new laptop. Keane is fast and thorough! I highly recommend Keane Mac Repair!

We inherited a Macbook Air from a former employer that was overloaded. After trying various…read moresuggestions from Mac forums and downlowning MacClean, I was unable to get it cleaned up. Jimmy came out to our place near Washington D.C. and helped us get it up and running. Plus he had enough time to look at another iMac for us. Now both macs are updated to the newest OS. Thanks Jimmy.

I emailed about a dying battery in my MacBook Air, and received a very prompt response within the…read morehour. The day of my housecall, it was POURING, and Jimmy was on time, prompt, and focused right away on replacing the battery and doing some cleanup for my machine. He has a 1 hour minimum, and the battery replacement wouldn't have used it, so he suggested the tune up, which I agreed was a great idea. He found some unused apps and out of date software, and prior to the appointment (almost forgot!) he recommended I update to the latest OS software. When I mentioned that a prior upgrade had resulted in an unusable machine and I'd had to restore a backup to fix it, he said to do the upgrade before his appointment, and if something went wrong, he'd be able to help me out. The upgrade went fine, but I was a lot more confident about it knowing I had help on the way. I found JimmyMac after looking up reviews of the local Genius Bars in my area - even though my machine is way outside of warranty coverage. The reviews were so poor that I looked on other parts of Yelp. Jimmy is an outstanding support and repair tech, and I'm so relieved I found him here. Excellent customer service, punctual and careful, and very attentive.

Always excellent communication, excellent thorough work, and very fair prices.. I wouldn't go…read moreanywhere else!

I contacted them about an issue with the charging port on my laptop, and they immediately got back…read moreto me with super helpful information that solved my problem. Thank you!

I would love to hear from this company - I have tried all of their phone numbers, emails, twitter -…read moreand no response at all so far. Please get in touch about mutual client where you setup their network and have all the keys. Their toll-free number is disconnected and Google Street View shows an empty office? I hope this doesn't mean they have abandoned their customers who have installed/managed equipment.

Highly responsive and knowledgeable company. They have provided a wide variety of IT services for…read moreus, helping install wireless networks, perform site surveys, and provide expert IT consulting. Highly ethical, accurate billing, and trustworthy.

Scammer. Used to bring my electronics here for several years, and all of a sudden the last laptop I…read morebrought to this place - I come back to pick it up and he tells me he returned it some company that called him and asked him to return this computer. None of this makes any sense. No notice of any kind, he did not call me to tell me this, no receipt or proof of anything! Just stole my laptop and lied about it. If you do bring anything to this place, ask for a receipt or some type of proof of drop off.

TLDR: the guy called David who owns this shop is a scammer. He is really unprofessional ,…read moreincompetent and lacking in knowledge of computer. Don't expect him can fix your laptop! My laptop wouldn't turn on after I cleaned the dust and replaced the thermal paste. I took it to David, and he said he needed some time to check it. After a day, he called me in the evening and told me that the motherboard needed to be replaced. He claimed it was burnt and said the reason was that no electricity was detected when he tested it. I brought the laptop back home and tried to fix it myself. In the end, I successfully turned it on, and the problem was not related to the motherboard at all. When I asked him what exactly he had checked, he couldn't explain anything useful and instead blamed me for not giving him the charger with the laptop, saying that this was why he failed to detect the issue(make sense???) I was charged $85 and got no useful diagnosis. He even wanted to charge me more to replace the entire motherboard. I feel scammed. I seriously doubt whether he really knows how to repair laptops. He seemed to lack technical knowledge and behaved very arrogantly when I questioned him. Worst experience ever. He is a SCAMMER.

Caveat: I haven't even had Geoffrey (sp?) do the repair to my computer that he said he would do,…read morebut I can tell you, after he gave me 10 minutes of his time for free, he's a consummate professional, highly knowledgeable and intelligent, and genuinely nice person. The first thing he tried to get me to do was to not use his service and go through my warranty. Even though it had recently expired, he spent his time walking me through how to request coverage as well as how to reinstate it. Then, when I convinced him that I required his services he quoted me a more than fair price and gave me a time estimate that I expected to hear. I talked to 10 other repair people/companies and was given outrageous prices and time estimates and many who said they just don't do the repair I needed. If you want an honest answer and a fair deal, call Geoffrey.

Professional and trustworthy work; also happens to be a very nice guy. Will go the extra mile to…read moremake it right. In the future if I have any computer issues this is the place I will go. I must say that while anybody can claim to be an expert, Geoffrey actually is. A great find!