Pro: the problem was fixed Cons: showed up 3 hours early…read moreand was very rude saying he'd been calling and nobody answered. Drove 35 minutes so we better be home! Was rude several other times saying the lighting in the kitchen was bad and another time asked him about problem and he said I'd be fixing that if that were the problem I would not use them again just because of the technicians rudeness.

Derek was very prompt in returning my call and servicing my LG refrigerator. He was able to locate…read morethe problem, fix it with the part he had in his truck, no waiting on a part. His price was fair and I would recommend.

he was early, he was fast, he fixed the dryer! The dryer…read moreneeded a heat fuse and the diagnose was spot on.

Put in an online request for support on Monday night for my Samsung dryer making a rattling noise…read more Had appointment availability within 48 hours. Our service technician Nicholas was thoughtful, communicative, talked through best practices, and the range of their offerings. I also appreciate the text and image so you know who is showing up at your house. Pricing was not nearly as expensive as I thought it might be which was an added bonus! Amazing experience, amazing services, and amazing tech Nicholas! Will absolutely use Mr. Appliance Service again!

On January 12th a tech came out to check on residual water at the bottom of my dishwasher. He said…read moreI needed to replace a part which he then replaced for me and told me would solve the problem. I noticed water at the bottom again and Eberhardt sent another tech two days later. He did some computer testing and said everything seemed fine and there is always that amount of residual water at the bottom. I asked why the first tech didn't just tell me that and was told " no one had probably ever asked that question before". Unfortunately I'd already paid them. I feel like they were dishonest with me. Not a good experience at all!

Waited MONTHS for service to come out to fix our dishwasher. The first time out they needed to…read moreorder parts. 17 year old stayed home during summer break to let first technician in the door. No problems. Return technician shows up TWO MONTHS LATER and refuses to fix dishwasher without someone over 18 present. This is TERRIBLE service. Why enter the fist time, but refuse the second. We even told him it is fine to go ahead and repair the dishwasher. This company made NO DISCLOSURE beforehand that someone over 18 needed to be present. This is TERRIBLE service. Waiting months for down appliances to be repaired and then to leave over something like this. As if a few months age makes ANY difference. If going to make requirements like this they MUST be disclosed beforehand.

Lack of communication, rudeness by Tim, don't care to help those who live over 4 hours away that…read moreneed service... I'll buy a new machine elsewhere

I dropped my machine off for embroidery arm issue, was told by the owner 2-3 weeks and $75-80 for…read morethe cleaning and oiling. After 5 weeks I called, got voice mail, left a message inquiring about the machine, left all my information, I had hoped for a return call. Never got one! At 8 weeks I called again, women on the phone was very rude, when I asked why it was taking so long, she got raised her voice and said "At any given time we have over 200 machines here for service". \Rather shocked I asked when I could expect it, she told somebody (a women's name) had checked the machine over and now "he" has to check it. So I waited again for a call...nothing!!! Finally at 12 weeks I had enough waiting! We went to pick it up, done or not 12 weeks for simple service is too long. Owner tells us he called and left message in June. Ahh no ya didn't. Phone number on paper work is correct, I went though my cell phone longs, never got call or message. To say I'm VERY disappointed is an understatement. Its a beautiful nice store, but it lacks communication in the service department and the employees need to learn to answer the phones with out being rude! I tried the "oiled" embroidery arm, now it has a squeak it never had before. Ugh!!!

Shawn operates from a place of integrity. His prices are fair, his work outstanding, and he is…read moreprompt. He has serviced my range, range hood, dishwasher, washer and dryer, garbage disposal, and even helped me figure out my refrigerator! I recommend OTS Appliance Service without hesitation.

From the owner: Shawn has worked in appliance repair since 2006. He is a 2nd-generation appliance repairman…read moreoffering tremendous skill. He began his career in appliance installation and has mastered the craft to include all brands and types over the years. As the owner of OTS Appliance Services, you can count on Shawn and his team to provide you with exceptional service at competitive rates. Our company provides comprehensive service and installation for all major brands including Wolf, Sub-Zero, and Asko. We're a locally-owned company that's ready to help when needed. With extended weekday hours, experienced technicians, and certified professionals, you can have peace of mind when you call us. We can help you with any appliance repair or service. We take pride in our work. That's why we offer outstanding service to each customer. We offer a unique selection of services and products and a service guarantee on our work. When it comes to installing new appliances, don't trust just anyone to the process. Hire a professional with ample experience and dedication to providing top-notch workmanship. We handle most appliance installations. We can help you to get your new appliances in place as quickly as necessary. With our extensive training, you can be confident that you are hiring the right team to properly install your new system. Whether your appliance stopped working while you were using it, or it's making a strange noise, give our team a call...

Thursday, July 2. Our dryer picked a fine time to die. I was very surprised we were able to get a…read moretechnician there the next afternoon. But you arranged it. We cannot say enough good things about Christian. He was polite, approachable, well-mannered, very informative and, most of all, honest. By the time he got done with his diagnosis, everyone agreed it would cost us less to buy a new unit than it would be to dump the money in to fix the old one. That is what we did. And we thank Christian for showing us options. I am not sure who trained this guy, but he is the real deal. Naturally, we hope we don't have to see you too often. But when we do, it is Christian we will be asking for.

Date of service: March 21, 2025…read more Really appreciated that I could schedule an appointment online with Mr Appliance through their website as I tend to be crazy busy during working hours and loathe leaving voicemails for companies and playing phone tag. Jalen with Mr Appliance also came when they said they would come and resolved the issue quickly and easily. The issue was a grinding noise that our less than three year old dryer was making. an obvious sign that something was not right. Jalen suspected a potential blower motor issue and got to work on resolving it. 25 minutes later the problem was fixed: Excess lint buildup that got through the lint trip and into the machine, causing the motor to have to work harder than it needed to. He showed me all of the lint he pulled out, but he piled it up on the runner below the dryer and on the top of our glass-topped washing machine, requiring me to clean off the washer and wash the runner. In addition, it was $243 for less than a half hour of his time. If the service call is $129, that would make the hourly rate $200 for Mr Appliance--I am clearly in the wrong line of work! Unfortunately I can't really give more than three stars given the cost and cleanup from the appointment.

I highly recommend Akrit Appliance Service -- a 5-star company in every way…read more I initially hired another appliance company that an acquaintance raved about. They were not Wolf-certified but claimed to be familiar with Wolf products. Suffice it to say, I was charged for an incorrect diagnosis, an unnecessary part, and labor that did not resolve the problem. With Wolf ovens, costs are high, so this was a frustrating and expensive lesson. After a series of cancellations and a runaround about their availability, I decided not to invite them back. That's when I turned to Akrit. I emailed them on a Sunday and received a call Monday morning. The technician was at my house within an hour and a half. He quickly diagnosed the problem, had the correct part on hand, and replaced it on the spot -- all while walking me through my oven and range and educating me on things I hadn't known before. He was knowledgeable, informative, kind, patient, and a consummate professional. This company clearly holds itself to a high standard. My technician's name was Alfonso, and if I ever need work done on my oven or range again, Akrit Appliance Service will be my first and only call.

Refrigerator repairs Completed work within 24 hrs of my…read moreinitial call One call that was all...

Had another issue. This time with our freezer light switch. Jacob was so knowledgeable about the…read moreproblem and it was fixed the next day after my part came in! On time and always honest about the charges. An excellent company!

I paid $224 and they did not fix what I asked them to. John said the stove top was supposed to…read moreoverheat that way.

Got signed certified proof of delivery back indicating receipt of request of information for class…read moreaction lawsuit against Whirlpool - no one called. Called the number listed here for this business and left message. Owner "Sam" called back and indicated that he is new owner, has different address than listed here and never got letter. (Still using this phone number.) He stated that he would check into past records to see what he could find. Three weeks later.........no response from Sam. FYI - beware! Seems a little sketchy, shady!

I spoke with the owner regarding a problem with a 10 year old fr door refrigerator. I had some…read moreideas on the problem and he easily could have recommended a service call. Instead, he gave me a couple of small things to check and said that it wouldn't be worth the repair if those didn't help. In this case the suggestion worked and I am cooling again! My new go-to for and appliance repair for sure!