Technician was helpful and quick. He assessed the issue and identified the most efficient and cost…read moreeffective solution.

A couple of hardworking guys that did a great job! Thanks Michael and Mason! It's great to have…read morethe washer work again!

I have always used radio for all my appliances and TVs. Jeff Love is my go-to guy there and he is…read moreamazing. You want a Samsung or Klipsch speaker or Maytag Appliances. He can do it!

Jason was excellent. I purchased a washer/dryer combo and had some concerns, he fixed the situation…read moreimmediately without question. It is so nice to call and have an actual person answer. I will absolutely continue to purchase my appliances here.

The owners are so friendly and were very accommodating! I bought a dryer from them and they comped…read moreme on delivery too which was above and beyond of them! Great experience shopping here and will definitely be back in the future!! Thank you guys!!

From the owner: We sell Scratch and Dent LG appliances at a great price! All of our appliances come with a 1 year…read moreparts and labor warranty at no additional charge. We also offer rent to own financing through Snap.

We chose Ferguson for our full-home remodel, purchasing all of our appliances, lighting, door and…read morecabinet hardware, and more through them. For our kitchen, we selected the GE Café line. Unfortunately, our experience with the refrigerator has been nothing short of a nightmare. In the three years we've owned it, the refrigerator has completely gone out three times. In over 40 years of homeownership, I've never had a refrigerator go out--let alone need servicing--until this one. It's clear this particular unit is a lemon, yet Ferguson has not stood behind the product they sold us. To make matters worse, there are no GE service technicians in Lubbock, TX. Service must be scheduled through Houston, and the earliest appointments are typically two weeks out. Today, after clearing my entire schedule to accommodate their 8 AM-5 PM service window, the appointment was canceled at the last minute. The first time the refrigerator failed, we were without it for eight weeks due to similar delays and lack of support. We've tried to speak with someone directly, but it's nearly impossible. Ferguson's response has been that their "hands are tied" because this is a GE issue. But their hands--and certainly not their pockets--weren't tied when we spent a significant amount of money with them. We're incredibly disappointed in both the product and the lack of accountability. This is not the level of service we expected from a company like Ferguson.

Stunning showroom ... staff was really helpful! Fantastic selection, knowledgeable sales people !…read moreTruly Great experience:)

In the app it says they offer 1 year warranty.but they lie the fridge I bought only the freezer…read moreworked they sent a guy to fix it he said it was the ice . Three was no dam ice . I lost 300 on food that spoiled. Now they want to charge me 125.oo to deliver another one this bull crap I don't recommend anyone to buy from them ..they sold as is for an arm and a leg. And on top of theat it had a broken try they said she should returned it with 7 days of purchasing which is again bull crap any one in town gives u at least 30 day if not 60 days . This people are taking advantage of a 18 year old kid .

Dirty dusty appliances. The employees could care less if they sell you anything I wanted to…read morepurchase something and I need a 10 extra minutes to get My Husband 's truck back after they closed to get the appliances moved. I was going to buy stove and a dishwasher I will never go to this place ever again. I don't recommend it.

I tried going to the website the Conns representative told me to go to and give them a description…read moreof what happened, the website doesn't work. If Conns truly wants to make this right and keep my business then please email me at Michael.stevens7@outlook.com. If I receive nothing I promise I will never shop at Conns again and I've spent no less than 6k over the last year and a half.

I purchased a GE front load washer and dryer on 09/15/2021. I contacted them today 10/17/2021…read moreconcerning an issue with the washer. It was not spinning correctly and wanted someone to come and check it for me. I was told that since I had not purchased their warrant, they would not do anything for me. A product that they sold by them a month before and they could not help to fix an issue. Never again will I purchase something from them.

I went in a couple weeks ago and was extremely overwhelmed with what I needed to find, this lovely…read moreworker named Alyx was very helpful and pointed me in the right direction. Other workers didn't seem to have the knowledge she did, I had asked a couple before. Thanks Alyx!!

I would like to share a very disappointing experience I had at Home Depot, located at 5801 W Loop…read more289 Acc Rd, Lubbock, TX 79414, on August 11 around 7:30 PM. I went to the Customer Service desk to request a price match for a freezer. The female employee who assisted me appeared unwilling to help from the beginning. When I tried to explain my request, she acted as though she could not understand what I was saying. I even opened Home Depot's official Price Match Policy on my phone and showed it to her directly, but she still refused to assist me and told me that she did not know about the price match policy, despite the fact that I had the policy right in front of her. I do not remember her name. She was a shorter, older white woman. What was most upsetting was not simply that my price match request was initially denied, but the way I felt I was treated and spoken to as a customer. As an Asian customer, the interaction left me feeling that I was not being treated with the same level of respect and willingness to help that I would reasonably expect from a customer service employee. Eventually, I asked to speak with a manager. Diego then assisted me and resolved the issue very quickly without any problem. I sincerely appreciate Diego's professionalism and willingness to help. I hope Home Depot will review what happened and consider whether its employees are receiving adequate training on both company policies and customer service. More importantly, employees at the Customer Service desk should treat every customer with patience, respect, and professionalism, regardless of their race, ethnicity, accent, or ability to communicate perfectly in English. I am not making a definitive accusation of discrimination, because I cannot know the employee's intentions. However, the way I was treated made me feel uncomfortable and disrespected, and I believe Home Depot should take this concern seriously and look into the situation.

Was able to schedule my washer repair in a prompt manner. Friendly and knowledgeable....I…read moreheartily recommend Echols Appliance Repair for ANY of your service needs. Their low overhead allows them to pass on quality repairs at a fair price.

This is by far one of the best most efficient appliance repair companies. They know their stuff…read more A simple call and ice maker repaired within week.

Love Ollies!! Great prices and unique and cool stuff. A lot of home decor items and big rugs at…read moregood prices. The store is older but decently maintained compared to others. Easy parking and restrooms are "okay" lol other than that I love Ollies!!

I really enjoy shopping at Ollie's Bargain Outlet. They usually have good-quality products at very…read morereasonable prices, and it is a great place to find deals if you do not mind the selection changing from week to week. The store is not always clearly marked, but it is fairly organized. You can usually tell what section you are in, whether it is toys, automotive, home goods, or something else, which makes it pretty easy to figure out if they have what you are looking for. That said, customer service has not been a strong point in my experience. The employees are not usually very helpful, but most of the time that is not a major issue because the store is easy enough to shop on your own. The only significant problem I have had involved my grandmother. She walked behind the counter area to look at some Christmas bags that were displayed back there. For context, this location has several registers, there was no clear sign or barrier indicating customers could not step into that area, and there was merchandise displayed on the wall behind the counter. It seemed like an easy and understandable mistake. Instead of simply explaining the policy respectfully, the cashier was dismissive and unprofessional. My grandmother explained that she was only trying to pick out the bags she wanted to purchase so she would not have to describe 15 different bags to someone who would then have to walk back and grab them. The cashier called a manager over, and my grandmother said she would wait for the second cashier to open because of how she was being treated. The employee then continued making unnecessary remarks. Overall, I still like Ollie's and will continue shopping there for the deals, but the customer service could definitely use improvement. A simple misunderstanding should have been handled with basic professionalism and respect, especially toward an older customer