Jason was excellent. I purchased a washer/dryer combo and had some concerns, he fixed the situation…read moreimmediately without question. It is so nice to call and have an actual person answer. I will absolutely continue to purchase my appliances here.

I have always used radio for all my appliances and TVs. Jeff Love is my go-to guy there and he is…read moreamazing. You want a Samsung or Klipsch speaker or Maytag Appliances. He can do it!

We chose Ferguson for our full-home remodel, purchasing all of our appliances, lighting, door and…read morecabinet hardware, and more through them. For our kitchen, we selected the GE Café line. Unfortunately, our experience with the refrigerator has been nothing short of a nightmare. In the three years we've owned it, the refrigerator has completely gone out three times. In over 40 years of homeownership, I've never had a refrigerator go out--let alone need servicing--until this one. It's clear this particular unit is a lemon, yet Ferguson has not stood behind the product they sold us. To make matters worse, there are no GE service technicians in Lubbock, TX. Service must be scheduled through Houston, and the earliest appointments are typically two weeks out. Today, after clearing my entire schedule to accommodate their 8 AM-5 PM service window, the appointment was canceled at the last minute. The first time the refrigerator failed, we were without it for eight weeks due to similar delays and lack of support. We've tried to speak with someone directly, but it's nearly impossible. Ferguson's response has been that their "hands are tied" because this is a GE issue. But their hands--and certainly not their pockets--weren't tied when we spent a significant amount of money with them. We're incredibly disappointed in both the product and the lack of accountability. This is not the level of service we expected from a company like Ferguson.

Stunning showroom ... staff was really helpful! Fantastic selection, knowledgeable sales people !…read moreTruly Great experience:)

In the app it says they offer 1 year warranty.but they lie the fridge I bought only the freezer…read moreworked they sent a guy to fix it he said it was the ice . Three was no dam ice . I lost 300 on food that spoiled. Now they want to charge me 125.oo to deliver another one this bull crap I don't recommend anyone to buy from them ..they sold as is for an arm and a leg. And on top of theat it had a broken try they said she should returned it with 7 days of purchasing which is again bull crap any one in town gives u at least 30 day if not 60 days . This people are taking advantage of a 18 year old kid .

Dirty dusty appliances. The employees could care less if they sell you anything I wanted to…read morepurchase something and I need a 10 extra minutes to get My Husband 's truck back after they closed to get the appliances moved. I was going to buy stove and a dishwasher I will never go to this place ever again. I don't recommend it.

I tried going to the website the Conns representative told me to go to and give them a description…read moreof what happened, the website doesn't work. If Conns truly wants to make this right and keep my business then please email me at Michael.stevens7@outlook.com. If I receive nothing I promise I will never shop at Conns again and I've spent no less than 6k over the last year and a half.

I purchased a GE front load washer and dryer on 09/15/2021. I contacted them today 10/17/2021…read moreconcerning an issue with the washer. It was not spinning correctly and wanted someone to come and check it for me. I was told that since I had not purchased their warrant, they would not do anything for me. A product that they sold by them a month before and they could not help to fix an issue. Never again will I purchase something from them.

I went in a couple weeks ago and was extremely overwhelmed with what I needed to find, this lovely…read moreworker named Alyx was very helpful and pointed me in the right direction. Other workers didn't seem to have the knowledge she did, I had asked a couple before. Thanks Alyx!!

Do not rent a vehicle from here!!! My husband and I rented a flatbed truck from this location and…read moreour experience was TERRIBLE! The vehicle was filthy with trash, spilled coke on the inside of the windshield and literal bird poop on the inside of the truck! The truck itself had so much play in the steering that driving in the wind of West Texas felt very unsafe. The truck seemed to have no shocks. The brakes also were an issue. Terrible! Do NOT rent a vehicle from here!

Was able to schedule my washer repair in a prompt manner. Friendly and knowledgeable....I…read moreheartily recommend Echols Appliance Repair for ANY of your service needs. Their low overhead allows them to pass on quality repairs at a fair price.

This is by far one of the best most efficient appliance repair companies. They know their stuff…read more A simple call and ice maker repaired within week.