I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

Responsive, personable, and arrived on time. Did a great job and had all parts on hand which made…read moreit a quick repair. Fair price and I will definitely use them again.

We've brought them out to fix appliances and correct user error!…read more Great to work with.

I reached out on a Sunday and got an immediate response they could come out Monday 9-11am for a…read morebroken dishwasher. I had very quick service and they fixed the problem in 10 minutes or less. They were very professional, friendly and knowledgeable. I will definitely use Snap appliance repair again.

They were assigned to me by American Home Shield for diagnosis and repair of my fridge. After two…read morevisits they not only could fix it, they asked American Home Shield to assign another company for second opinion. SMH

2nd update. Technician has been out twice. Said fixed. Nice guy…read more Leaves and same error for now 3rd time. Now two weeks without washer. Biggest frustration is this AI company. Called 3 times between yesterday and today to try to resolve this. No call back. No tech. Lost in the void. Extremely frustrating to have to come here and review to try to get someone resolve the issue. Hoping we can figure this out, but be wary of complete lack of customer service if first call out doesn't work.

Michael does fantastic work. We had a frig that stopped cooling and a leaking dishwasher that he…read morefixed in two visits, for a grand total of about $200, quite a pleasant surprise versus what could have been. I highly recommend using him for all of your appliance repair work.

Worked me into his schedule immediately, fixed the problem at a very reasonable price. He is my new…read more"go to" for appliance repair! Highly recommend.

Can't beat Same day service; professional and kind. Would use again. Thank you for helping us out!read more

From the owner: Urgent appliance issues? OEM & Appliance Repair offers same-day service, FREE diagnostics with…read morerepair, and discounts for veterans and seniors! We're your local experts in refrigerator, washer, dryer, range, and cooktop repair and installation, ensuring your home runs smoothly. Our specialties include: Refrigerator repair and installation Washer repair and installation Dryer repair and installation Range repair and installation Cooktop repair and installation At OEM & Appliance Repair, we understand the importance of functioning appliances in your daily life. We're committed to providing fast, reliable, and high-quality service. Our team of skilled technicians is equipped to handle all major brands and models, ensuring your appliances are in expert hands. What sets us apart: Same-Day Repair: Don't wait days for help – we offer prompt service to address your appliance emergencies. Free Diagnostic with Repair: We'll assess your appliance's issue at no cost when you choose our repair services. Discounts: 10% off for veterans and seniors, and 7% off for our loyal regular clients. Extended Warranty: For your peace of mind, we provide a 3-month extended warranty on all our repair work. Whether you're dealing with a fridge that's not cooling, a washer that won't spin, or a range with uneven heating, we have the expertise to diagnose and fix the problem quickly. Choose OEM & Appliance Repair for all your appliance needs in The Colony, TX – where quality service meets customer care!

We contacted this technician based on the positive reviews. He was responsive and came to inspect…read moreour dryer, which had suddenly stopped working and was making a humming sound. After his visit, we purchased the recommended parts and paid him $265. He assured us that everything was fixed and in good working order. However, once we ran the dryer, it emitted a burning smell and failed to dry clothes, even though it was running. We reached out to him again, and he agreed to take another look. This time, he said the motor assembly needed to be replaced and quoted an additional $400. He claimed that the replacement pulley caused the motor to fail due to a bent vent behind the dryer that restricted airflow, leading to damage of greased parts. While I understand that external issues like poor ventilation can cause stress on dryer components, I'm disappointed this wasn't identified during the initial visit. A thorough inspection should have revealed the vent issue before we spent money on parts and repairs. At this point, I'm not sure if the initial repair helped or made things worse. Based on this experience, I would not recommend his appliance repair services.

Refer to photos for reference of my experience. All photos are time stamped and dated in my…read morelibrary. All photos were taken either directly or a few days after service. If you feel like this is the kind of repair or service you want, please contact appliancerandr! If you want to be charged for an imaginary part and not have your refrigeration problem corrected give them a call! +1 (214) 710-5292 or +1 (832) 403-0283. They will definitely be sure to take your money and leave you with more problems than you started with and will leave you feeling completely taken advantage of.

Immediate response!! Robin was great. Took his time and was very professional. The job was a little…read moremore difficult than he thought, but he did it and we are so happy we chose Lux Appliance Care!

Robin did an amazing job. He diagnosed both our washer and dryer quickly and efficiently. I would…read moredefinitely recommend.

These folks are great! I chose them because their ad said "family-owned" and the owner even…read moregraduated from a local high school. When I first called them, I had specific questions the lady could not answer, so she had the owner call me back. Wow! How nice! Deimy was so nice, knowledgeable and helpful. He answered my questions, and I booked an appointment. The technician, Jimmy, arrived right on time the very next day, having called on his way. I was very pleased with the work he did. Definitely Highly Recommend this company!

I had a very good experience with this company. The owner answered the phone on Saturday and send…read morethe technician right away. Cost is reasonable. My fridge is in garage....very old....parts are discontinued. But Greg- technician- fixed the problem. For now. I appreciate the help. They are not magicians. They seem to try and do their best. Regardless how long my OLDIE will last , I will use this company again. I have good vibes about it.

I was assigned Texas True Appliance Repair through Frigidaire for a scheduled service appointment…read more The appointment window passed without a technician arriving and without any communication regarding a delay or cancellation. At 3:52 PM, after receiving no call or update, I contacted Frigidaire because it had become clear that no one was going to show up. During that conversation, I was told Texas True Appliance Repair had called and texted me. The only communication I received was the original appointment confirmation text. There were no missed calls, voicemails, or additional messages. No service was performed, and my time was wasted waiting for an appointment that never occurred. I hope Electrolux and Frigidaire reevaluate their partnership with this service provider, as this experience fell well short of reasonable customer service expectations.

My fridge stopped working. I placed a fridge repair request here in Yelp, and they reached out…read moreimmediately asking to schedule an appointment! Simple! The appointment was made. They arrived on time, and got the assessment done immediately. My quote was extremely high compared to how old my fridge is, they recommended I just buy a new fridge as the price was the same as a new fridge. I will be taking their advice and get a new fridge.

I'll never know how well this company can fix things - I can't get a response. I reached out Friday…read moreat 9:40 am. It's now Monday at nearly 10 and I haven't heard from them at all. If you can't get to me, then just say that. Attached photos show my communication and the website that says to reach out via text with "same day appointments available."

I just want to give a shoutout to the owner Duane for helping our church's kitchen get back up and…read morerunning! He knows his way around commercial appliances as will as home appliances. And we were in a predicament so he came the next business day and gave us a very good deal. Can't say enough nice things about him and his company! Thanks Duane!!!