I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

I needed a repairman for my 25 year old Whirlpool refrigerator. It was running out of control and…read morefreezing up in both sections. I looked for the first one I could find with 5 stars on Yelp, and found Lucid Appliance Repair. I called them first thing in the morning, Maria was super friendly on the phone, and she scheduled a technician for that afternoon. Serge called me back, set a time, and showed up on schedule. He said it's probably the fan that needs cleaning, and remarked that my refrigerator is super reliable, so it is worth repairing. After a quick inspection, he reported that the thermocouple in the mechanical temperature control was old and needed replacing. Sure enough, it was clogged with water and ice. So he cleaned it up and got the refrigerator working until he could get a new thermocouple. Serge called again the next morning, reported that he had the new part, came over, and installed it. It worked fine and has been ever since. "It will last another 20 years," he said. I should live that long! I paid with credit card. Five Stars to Serge and Lucid Appliance Repair.

John was great and very professional. He fixed the refrigerator in a timely manner, and the cost…read morewas very reasonable. I would recommend them 10 out of 10 times.

Response time was quick, they were confident in their skills in repair, professional and…read morepersonable. They communicated well throughout the process. Would definitely recommend!

2nd update. Technician has been out twice. Said fixed. Nice guy…read more Leaves and same error for now 3rd time. Now two weeks without washer. Biggest frustration is this AI company. Called 3 times between yesterday and today to try to resolve this. No call back. No tech. Lost in the void. Extremely frustrating to have to come here and review to try to get someone resolve the issue. Hoping we can figure this out, but be wary of complete lack of customer service if first call out doesn't work.

I am extremely disappointed with my experience with this company. I called them to diagnose my…read morerefrigerator because it was not cooling properly. After their visit, I was charged over $500 to replace a heating coil and a defrost fan. Unfortunately, those repairs did absolutely nothing to fix the issue. Now, after spending that money, I'm being told that the compressor needs to be replaced -- which apparently was the real problem all along -- and they want to charge me even more. I don't understand why this wasn't properly diagnosed in the first place. A professional appliance company should be able to accurately identify the root cause before charging customers hundreds of dollars for unnecessary repairs. I feel like I paid a significant amount of money without getting the problem resolved, and now I'm being asked to spend even more to fix what should have been correctly identified from the beginning. Very frustrating experience, and I cannot recommend this company based on my experience.

Michael does fantastic work. We had a frig that stopped cooling and a leaking dishwasher that he…read morefixed in two visits, for a grand total of about $200, quite a pleasant surprise versus what could have been. I highly recommend using him for all of your appliance repair work.

Very responsive and nice to work with. He showed up on time and described what he was doing. I…read morerecommend their services.

Can't beat Same day service; professional and kind. Would use again. Thank you for helping us out!read more

From the owner: Urgent appliance issues? OEM & Appliance Repair offers same-day service, FREE diagnostics with…read morerepair, and discounts for veterans and seniors! We're your local experts in refrigerator, washer, dryer, range, and cooktop repair and installation, ensuring your home runs smoothly. Our specialties include: Refrigerator repair and installation Washer repair and installation Dryer repair and installation Range repair and installation Cooktop repair and installation At OEM & Appliance Repair, we understand the importance of functioning appliances in your daily life. We're committed to providing fast, reliable, and high-quality service. Our team of skilled technicians is equipped to handle all major brands and models, ensuring your appliances are in expert hands. What sets us apart: Same-Day Repair: Don't wait days for help – we offer prompt service to address your appliance emergencies. Free Diagnostic with Repair: We'll assess your appliance's issue at no cost when you choose our repair services. Discounts: 10% off for veterans and seniors, and 7% off for our loyal regular clients. Extended Warranty: For your peace of mind, we provide a 3-month extended warranty on all our repair work. Whether you're dealing with a fridge that's not cooling, a washer that won't spin, or a range with uneven heating, we have the expertise to diagnose and fix the problem quickly. Choose OEM & Appliance Repair for all your appliance needs in The Colony, TX – where quality service meets customer care!

We contacted this technician based on the positive reviews. He was responsive and came to inspect…read moreour dryer, which had suddenly stopped working and was making a humming sound. After his visit, we purchased the recommended parts and paid him $265. He assured us that everything was fixed and in good working order. However, once we ran the dryer, it emitted a burning smell and failed to dry clothes, even though it was running. We reached out to him again, and he agreed to take another look. This time, he said the motor assembly needed to be replaced and quoted an additional $400. He claimed that the replacement pulley caused the motor to fail due to a bent vent behind the dryer that restricted airflow, leading to damage of greased parts. While I understand that external issues like poor ventilation can cause stress on dryer components, I'm disappointed this wasn't identified during the initial visit. A thorough inspection should have revealed the vent issue before we spent money on parts and repairs. At this point, I'm not sure if the initial repair helped or made things worse. Based on this experience, I would not recommend his appliance repair services.

Refer to photos for reference of my experience. All photos are time stamped and dated in my…read morelibrary. All photos were taken either directly or a few days after service. If you feel like this is the kind of repair or service you want, please contact appliancerandr! If you want to be charged for an imaginary part and not have your refrigeration problem corrected give them a call! +1 (214) 710-5292 or +1 (832) 403-0283. They will definitely be sure to take your money and leave you with more problems than you started with and will leave you feeling completely taken advantage of.

Immediate response!! Robin was great. Took his time and was very professional. The job was a little…read moremore difficult than he thought, but he did it and we are so happy we chose Lux Appliance Care!

Robin did an amazing job. He diagnosed both our washer and dryer quickly and efficiently. I would…read moredefinitely recommend.

We have used AAR many times over the years. Jimmy Chavarria, who came out today, was another…read moreprofessional and quality technician. We will continue using AAR because all of their technician, like Jimmy, have been reliable, honest, and give great advice.

My Samsung fridge was cold and totally quiet. Action Appliance said they could send someone…read moreexpert in my particular brand named Brian for a miniumum $139 [plus tax] just for checking (even if he did nothing else). Brian came by 4 hours later. He took a few continuity and voltage readings and told me it was a 50% chance it was the controller board and 50% chance it was the compressor, and that a controller board would cost $700 to $800. I told him I would rather just buy a new refrigerator. He collected his fee and left. I proceeded to order a new controller board that I found online for $89 plus tax and shipping, assuming I could install it myself. I have not received the controller board, so I don't know whether my foray into refrigerator repair has been a total boondoggle or not. I will buy a new fridge if I have to.

My fridge stopped working. I placed a fridge repair request here in Yelp, and they reached out…read moreimmediately asking to schedule an appointment! Simple! The appointment was made. They arrived on time, and got the assessment done immediately. My quote was extremely high compared to how old my fridge is, they recommended I just buy a new fridge as the price was the same as a new fridge. I will be taking their advice and get a new fridge.

It took over two months for them to inform us that the machine was deemed irreparable; a decision…read morethey had actually made a full month earlier. That determination was "lost" internally and never communicated to us or to American Home Shield. Despite calling weekly for updates, we were repeatedly told that parts were on order when, in reality, they were not. On top of that, getting anyone on the phone was nearly impossible. Calls routinely went unanswered, and Karen and Jennifer consistently failed to return messages. This was an extremely frustrating and unacceptable experience. I would not recommend this company as dealing with them was truly horrific.

I'll never know how well this company can fix things - I can't get a response. I reached out Friday…read moreat 9:40 am. It's now Monday at nearly 10 and I haven't heard from them at all. If you can't get to me, then just say that. Attached photos show my communication and the website that says to reach out via text with "same day appointments available."

The owner service tech was prompt, friendly, professional and knowledgeable, and even pointed out…read more mistakes that were done by the last technician who serviced my washer. Pricing is competitive. I recommend you give them a call for your appliance repair services.