I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

Responsive, personable, and arrived on time. Did a great job and had all parts on hand which made…read moreit a quick repair. Fair price and I will definitely use them again.

Immediate response!! Robin was great. Took his time and was very professional. The job was a little…read moremore difficult than he thought, but he did it and we are so happy we chose Lux Appliance Care!

Robin did an amazing job. He diagnosed both our washer and dryer quickly and efficiently. I would…read moredefinitely recommend.

We've brought them out to fix appliances and correct user error!…read more Great to work with.

I reached out on a Sunday and got an immediate response they could come out Monday 9-11am for a…read morebroken dishwasher. I had very quick service and they fixed the problem in 10 minutes or less. They were very professional, friendly and knowledgeable. I will definitely use Snap appliance repair again.

He is the one I call anytime I have an appliance repair. reasonable rates and willing to do…read moredifficult things like cleaning the underside of a washing machine drum.

Rauf repaired my elderly Mom's dishwasher and he was professional and priced well. My mom is 94…read moreand she really appreciated how kind Rauf was with her and her issues with lack of hearing. Great service!

These folks are great! I chose them because their ad said "family-owned" and the owner even…read moregraduated from a local high school. When I first called them, I had specific questions the lady could not answer, so she had the owner call me back. Wow! How nice! Deimy was so nice, knowledgeable and helpful. He answered my questions, and I booked an appointment. The technician, Jimmy, arrived right on time the very next day, having called on his way. I was very pleased with the work he did. Definitely Highly Recommend this company!

I had a very good experience with this company. The owner answered the phone on Saturday and send…read morethe technician right away. Cost is reasonable. My fridge is in garage....very old....parts are discontinued. But Greg- technician- fixed the problem. For now. I appreciate the help. They are not magicians. They seem to try and do their best. Regardless how long my OLDIE will last , I will use this company again. I have good vibes about it.

C&W Services has provided excellent service for our Sub Zero refrig for several years, but you…read moreprobably know how service across many industries has deteriorated in the last few years. So we were concerned this time around, but we quickly discovered there was no need. C&W's James was a winner. He was professional and personal for sure. He also clearly explained the issues with our ice maker and a problem with lighting, what he needed to do, and our options. Even though we were the last customer late Friday afternoon, James was patient and thorough, answering all our questions. I speak on the subject of branding and how it's more than a logo, pointing out that a brand is really a series of stories. Customer experiences. My James story is brief yet revealing. After replacing the defective ice maker and solving the lighting problem, he said he was confident everything would be fine, adding "You have my personal cell phone number. Don't hesitate to call me over the weekend if you have a problem." We didn't have to call, but you can add one name to your Brand Ambassador list, if you have one!

My Double Wolf Oven stopped working and it took over month to get it repaired. The wrong part was…read moresent 3 times. This is not due to the service man who who terrific, I do not know if the parts dept ordered the wrong number . My biggest complaint is with the scheduling dept. Each of the 5 times the repair man had to come out they could not tell me if it would be in the morning or afternoon, until about 9AM. Therefore I had to take off and disrupt my ENTIRE day. It would be nice if the day before they would tell you if it was AM or PM service call. I was told I could request but there was no guarantee so I was still stuck waiting around. The service man Oleg was wonderful and very knowledgeable . I have no problem with the caliber of work that was finally done but I do think the company needs to look at their scheduling dept who obviously does not care about the customer.

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Same day response on my washer that was going crazy in the spin cycle. Repair made as promised next…read moreday for a reasonable price. Pleased to recommend.

Absolute trash service. They came out to look at my dishwasher. It took three hours for them to…read moretell me there was a leak. They fixed it and informed me that my dishwasher needed an additional part, that they would order it and call me with the cost and date. They never did. They made me call them, and I was told that the manager (who has never seen my dishwasher) made a note that I needed to replace the unit. The reasoning? They can't order a simple replacement part. If that were true (it isn't), why in the hell wouldn't they call me?! The answer is that I no longer represented a profit for their company. Now I have to start over with a new company, and I haven't had a working dishwasher in over a week. Just look elsewhere. These people don't deserve your business.

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.

Purchased a washer and dryer back in August. Reasonable price and I haven't had any issues with…read moreeither. Looking for a refrigerator, so I will definitely be stopping by to see what they have available

I wish I could give them a lower star than 1 star. Walked into the store today and was not greeted…read moreor anything. I walked around the store and finally decided on a washer dryer set. I informed the front desk that I liked one but wanted to see if negotiation was possible. This lady went back and got an older man who brought a piece of paper with the same price the lady quoted me. I asked again if I could get a better deal please and he threw the paper at me and walked away. I asked the lady this is how you guys treat your customers and she replied I guess so. Please save your self the embarrassment and find a real business. These guys have no respect for customers and no manners.