Scam. Absolute horrible customer service. Came out for an inspection to assess an appliance that…read morewas faulty and not broken. By the time the serviceman left the appliance was not in working condition. Customer service representative is combative...didn't take accountability and hung up the phone with no resolution. Read their responses to other negative reviews (O accountability or solutions and are combative). They charge more money for a repair than the actual appliance is worth. It seems their business model is based off scamming customers for the assessment fees, breaking the appliance and then charging 2x as much as the appliance is worth. Save yourself the hassle go with a different company or just buy new. Never dealt with such rude people...I was actually shocked. Looking at all these reviews it's noted others share the same experience. Absolutely unacceptable. I will be contacting the Better Business Bureau and making a report to their licensing agency. Just because they hang up the phone and refuse customer service does not mean the conversation is over.

This business is a scam. They will demand more money that was not agreed upon before they entered…read moreyour home and not leave until you pay them. DO NOT USE THIS COMPANY!!!!

We can't say enough good things about Best Choice! We've used them several times, and they…read moreconsistently provide excellent service from start to finish. They respond quickly, the office staff is friendly and organized, and the technicians are always professional, knowledgeable, and respectful. Their repairs are dependable, and they truly make an effort to understand the customer's situation. They have even helped us with urgent appliance repairs right before the holidays, which was such an extreme relief. That level of care, responsiveness, and reliability is exactly why we continue to call them. We're very happy repeat customers and highly recommend them to anyone looking for fast, trustworthy, and professional appliance repair service!

The absolute BEST! When my refrigerator stopped cooling out of the blue, Best Choice Appliance…read moreServices LLC responded quickly and was able to have a technician come out the very next day to diagnose the problem. I thought it would take a few days to get the part but my technician was able to get it for me and install it the very next day. Much earlier than expected! He was so kind and genuine that my son immediately referred to him as his best friend and didn't want to leave his side. Kids have a good judgement of character so that says a lot. I can't end the review without sharing my appreciation for the very nice women who helped to schedule my appointment and kept me informed of my technicians arrival time. Good customer service is usually hard to find these days but not with Best Choice Appliance Services LLC. They are top tier and I can't thank them enough!

The only interaction I've had with this business was twice when someone, who I assume was Jimmy (he…read moreonly referred to himself as "Fatso") came to first assess and then replace my stove, through a contract with my stove company, Frigidaire. Jimmy was very friendly and personable, and his assessment helped me get the new part for free. My experience with them was minimal but good both times. Would reach out to them again.

This company has significant issues with internal communication. Last week, I spoke with a company…read morerepresentative to schedule an appointment for service. After explaining that my house is on the market and real estate viewings were scheduled to begin in the morning, I specifically requested an early appointment at 8:30 AM within the 8:00-11:00 AM service window. The representative assured me that my request had been accommodated and that the appointment had been scheduled accordingly. However, when I called on the morning of the appointment to confirm, I was met with a frustrating experience. A technician answered the phone and stated that he had no knowledge of who had committed to the specific timing of the appointment. He added that he would come over whenever he was available within the designated service window. The technician's tone was dismissive, indifferent, and unprofessional. Due to this poor communication and lack of customer service, I canceled the appointment and scheduled the service with a different company. It is strongly recommended that the company invest in training its staff on effective communication and customer service skills to avoid situations like this in the future.

Absolutely superb, professional service. The price was more than fair. I called and the dryer was…read morefixed within an hour. Not only did he fix the dryer, but he cleaned and serviced the dryer at no extra charge. Plus he educated me on how I could better maintain the dryer so that he wouldn't have to come again. It doesn't get any better.

We are quickly becoming a regular client of Sam's. It's our Samsung fridge for now, but we know who…read moreto call for whatever else needs servicing in the future. Sam is the best. He is responsive, trustworthy, and reliable! I'm usually in the room when he works and he shows me what is going on and walks me through it. Without any hesitation, I would recommend Sam to anyone who is searching for an appliance repair professional.

I called servicenow appliance repair for my Bertazzoni gas range, they came out the next day to…read morediagnose the issue. the part was special order however they were able to come back again right before out kids birthday party. while they were here we also had them inspect out Samsung washer and dryer. greatest appliance repair service company i have ever worked with! good ones are hard to find!

He was very thorough in diagnosing our dishwasher problem. We ended up getting a new one but he…read morewas good at diagnosing it.

ASAP is quick to respond, their pricing is reasonable and their technicians are knowledgeable and…read morefriendly.

We have used ASAP for several years and really appreciated their service. Recently, however, I…read morecalled about a recurrent problem with our refrigerator and their owner told me it was a design problem and they couldn't help us anymore and told me not to call back. My advice is to avoid them at all costs! Very disappointed!

I explained that the top arm of the dishwasher was not working properly. I already checked the…read morefilter and both spray arms for issues. I additionally checked water flow to the machine and all were fine. I know the issue is the upper spray arm but don't know why. I explained this on the phone when I made the appointment. Tech came and fiddled about and said machine is working correctly. No, it is not. It still doesn't even spray enough to get the soap out of the dispenser. Absolute waste of my time and money. Do not waste your time. Use someone that actually makes an attempt to diagnose the issue. This was a total rip off. He didn't seem to be at all knowledgeable, never even tried to diagnose the issue.

The technician came in and the first thing he asked was the service fee which is deferent from the…read moreadvertised fee and afterwards he said that it is too difficult to remove the nuts on the stove and that he does not want to break the appliance. Afterwards he removed one nut then put it back and the turned around and said that I need a replacement for the 4 yr old cook top or I would pay hundreds of dollars for repair cost for a problem that he did not even diagnose. Next he wanted the check or cash for the service fee. It was obvious he has no intention of fixing or finding out the problem in the first place. Please be careful of these repair men who all they want is the service fee without doing any work. Very disappointed.

SCAM. Sent people with no uniforms, unmarked vehicle, no tools, did not provide estimate before…read morerequesting payment and were physically intimidating (blocked the driveway so no way out). Did not even provide an invoice of services performed. They have at least 4 websites, phone numbers to the company change depending on what browser and IP address is used to access the site but person answering the phone is the same. They have no professional licenses in Maryland (use DLLR license look up), but they have a business license under Sam Khalladi in Burke, VA. When I called to ask for their license number the guy said they have two technicians who are out of the country for a month so won't be able to provide services. This is his other yelp site. Weird. Says business is closed but the website link is still active and so are the phone numbers. AVOID. https://yelp.to/FuVA7aHGoS

I called S & E to fix my ice maker on my Magtag. Sami came out and was very knowledgable &…read moreprofessional. He quickly diagnosised the problen after another company had been out & told me everything was fine & just put lubercant on the gasket & charged me. Luckily I found Sami with S & E. He not only fixed the problem but throughly checked my frig. I would definately call Sami again. He is honest & knows his craft. Thanks, Sami, Annette S. Gaithersburg