Scam. Absolute horrible customer service. Came out for an inspection to assess an appliance that was faulty and not broken. By the time the serviceman left the appliance was not in working condition. Customer service representative is combative...didn't take accountability and hung up the phone with no resolution. Read their responses to other negative reviews (O accountability or solutions and are combative). They charge more money for a repair than the actual appliance is worth. It seems their business model is based off scamming customers for the assessment fees, breaking the appliance and then charging 2x as much as the appliance is worth. Save yourself the hassle go with a different company or just buy new. Never dealt with such rude people...I was actually shocked. Looking at all these reviews it's noted others share the same experience. Absolutely unacceptable. I will be contacting the Better Business Bureau and making a report to their licensing agency. Just because they hang up the phone and refuse customer service does not mean the conversation is over. read more

This business is a scam. They will demand more money that was not agreed upon before they entered your home and not leave until you pay them. DO NOT USE THIS COMPANY!!!! read more

Called for oven repair. Took two minutes and said it needed a new control board (actually it didn't) and charged me $478 and said they would order the part. Never communicated with me, but I kept sending emails for status updates and got three word responses like part backordered (ok, understandable) and Wed 1-4, thinking that meant they were coming, but never did. More than a month went by and finally they called me, but the very rude fellow said it was my fault it too so long because I did not return their calls. Well they had NEVER called me and my cell phone keeps track of calls so I know they didn't. The man called me a liar, that they had tried to call. I fired them and demanded a full refund which I still haven't seen. Not only over priced (the part is $60 and takes about 30 minutes to install), but also rude and non responsive and LIARS. So off to small claim court I go. DO NOT USE THEM. read more

My experience was very bad. He just want the money, the appointment just on his time, if I didn't answer his call at the first time, he didn't call back and don't come. I just lost my day that I asked from my job. He took the money, said tha he changed the pice for fix the ice maker, came twice and never work. I insisted to come back to fixed, he said yes, but never came back. He took my miney and never fix the ice maker from my refrigerator. I didn't recommend this person to anyone. read more

Deserves 0 stars. DO NOT USE THIS SERVICE. I only ever dealt with one guy, he's the same one to answer the phone and come service. He took my money and multiple visits later my dishwasher does not work. First visit said a part was needed. A whole week later he comes out to install it and theres water all over my floor within an hour of him leaving. He comes back the next day to say theres another part that was supposedly bad that he did not diagnose properly the first time. Came back 3 days later and my dishwasher still doesn't drain. He had an attitude about each call back like I was inconveniencing him. Needless to say, I didn't have him come back again. He is a thief who has no idea what he is doing. read more

This was by far one of the worst service experiences I've ever had. The technician had to come out three times just to fix a basic issue with my ice maker. After it was finally "fixed," it started leaking -- something that had never happened before. He was consistently rude, dismissive, and acted like he was doing me a favor. On the last visit, he demanded extra payment because he said I had "wasted his time," even though the problem was caused by his own bad installation. To make things worse, he refused to accept Zelle and insisted on cash only, even though he never once mentioned to me he only accepted cash, speaking to me with complete disrespect when I didn't have cash on hand. This company is unprofessional, entitled, and completely lacking in customer service. I regret ever calling them and would never recommend them to anyone. read more

I needed my ice maker fixed and he broke my cabinet door and had an attitude while doing it. this guy is rude and will waste your money.

The service man did an excellent job at replacing my washer's door gasket. The price was very reasonable. I will hire him again if we need any repairs done on my appliance. read more

We had a broken heating coil in our dryer. We had them come out to take a look. They did not open the dryer or take a look at anything. They turned it on then off and gave us a price of about 500 with the part being 290. We looked online we found the part for considerably less and told them we would not be paying over what the part cost. They then said they would fix it at a lower price but would double their labor fee. Absolute crooks, we did not have them back to complete the work. read more

Excellent and quick service. Had ice maker and oven ignitor replaced. Highly recommend.

I was ripped off by this man and his"appliance repair business"!! I called him from a reference magnet. my 1st mistake, he came out needed to come back another day with a helper! stayed for 1/2 hour! did nothing, he charged me $400.+!!! after he left the washer was showing error code again, I called him he said oh he'd send me a you tube video on how to clean the drain (didn't he just charge me to do that while he was here?) so I did it(disgusting)!! I called him and told him he needed to refund some of my money as I fixed the drainage problem, he did nothing!!!! he sent me back $15.00!!!! seriously!! but then when I deposited the check IT BOUNCED!!! oh my God you've got to be kidding me!!! SO long story short...ROYAL APPLIANCE REPAIR, Fairfax,Va.!!!!DO NOT USE THEM!! he's a RIP OFF ARTIST!!!!! read more

I was charged $50 for the guy to look at my stove range and then ghost me, no repair or quote or recommendations. Do not use

Excellent service. Had a washer drive motor coupler go out on a 90 series Kenmore (these are the good washers that they made back in the day. Not the junk they sell now). Royal responded quickly to my Yelp inquiry. They came out the next day and diagnose the issue on site. Two days later I had the part and a working washer. I can't recommend them enough!! read more

Royal Appliance Repair - Appliances & Repair Near Me - Manassas, Virginia

He came out charged me $60 and said I'd get an emaill on the parts and repair list and estimated costs. I have tried to call half dozen times and no response.   Find a place that will call you back or at least follow up. read more

Needed repairs on side by side fridge, had already taken apart and diagnosed problem. Just needed expertise and called several service providers who gave us big price. We went with this provider because they responded quickly and price reasonable for starting point, also worked with our schedule on parts supply issue. So...responsive, knowledgeable, friendly and reasonably priced. Local business perk was great as well. read more

I had a freezer that stopped working in the refrigerator. A contractor showed and said the freon was leaking. I asked if it made more sense to buy a new fridge, and got persuaded that it was a slow leak... I was charged over $300 for a repair.. only have the fridge failing less than two weeks later.. I ended up buying a new fridge... Don't recommend this organization. read more

I was in a bind when one day out of nowhere my GE Cafe dishwasher started flooding. First I tried the YouTube route and tried to replace the flood sensor myself hoping that will fix the flooding issue. Unfortunately it did not and that point I was scrambling. That brought me here on Yelp and a search for highly rated dishwasher pros led me to Royal Appliance Repair. This was Saturday night. I left them a message stating my issue. Sunday morning I wake up and their was a response from them waiting for me in the inbox. A few quick exchange of messages and we were set with an appointment for Monday afternoon. On the day of the appointment Royal Appliance Repair was running behind and they let me know in advance and asked me if I am still okay with them arriving a little late. Royal Appliance owner Mr. Jaskinder Singh himself along with another tech showed up at the revised time. Once they arrived it took them less than 10 minutes to diagnose the problem. It was a faulty inlet valve. I shared with them that I already changed the flood sensor and I am worried that I might have damaged the harness. Even though this would have meant spending additional time on diagnosis they gladly checked the harness for me and confirmed that it is perfectly fine. After the diagnosis they provided me with the estimate which was very reasonable. They waived the diagnosis since I decided to go with the repair. At the time of the diagnosis, Mr. Singh suggested that the part will arrive in 3-4 days. However, after only couple of days I received a message from them that the part has arrived and they will show up in the afternoon to make the repair. They came right on time and repair took less than 30 minutes. Mr. Singh made me aware that the part wasn't as expensive as he had estimated. As a result my final invoice was less than the original estimate. I really appreciated this honesty. Not many pros will do that. They will instead pocket the difference and charge the original estimate. After the repair dishwasher started operating like usual and I was super happy with the repair. However, there was one thing I noticed. Top shelf of the dishwasher got a little misaligned and it took a little wiggle to push it in completely. I let Mr. Singh know of this. He asked me to not force it in and he will be back to take a look. He was back in a couple of days as promised and took care of the issue with no extra charge. Again this was extremely appreciated. Other pros would have charged extra for this additional visit. All in all I am extremely happy with the responsiveness, expertise, honesty and customer service of Royal Appliance Repair. From now on they will remain on my speed dial for any appliance issues, be it refrigerator, ovens, dishwashers, microwave, cooktops or washer and dryer. read more

Always good service from Royal. Good reliable stand-by whenever one of my machines breaks down. They come soon after I call. This time it was the next day! I'm so happy they are available in my location! read more

Professional, on time, fair price and MOST IMPORTANT successful repair on a 12-year-old GE refrigerator/freezer. Shop answered on the first call and dispatched repairman same-day. Needed a part and got it overnight. Josh was the tech that did did my job. I'd ask for him. 5 stars. read more

Our fridge in the garage broke. I contacted Royal through Yelp and they contacted me back within minutes. They came to troubleshoot and diagnose the issue, came back two days later to fix it. Great communication and workmanship! I highly recommend. read more

Honest, fair, and reliable company with very knowledgeable technicians. Support your local small business!

NO SHOW. I called yesterday to have my dishwasher serviced and was pleased to find out that they could come between 12-3:00 today for service. After arranging my day, and then waiting until 3:20pm, I called to find out when I could expect someone and was told that the repair guy went home sick (I think that was the excuse given) without informing anyone. They asked to reschedule for tomorrow, but I'm not wasting another day with this company. That is acceptable service in my book. read more

Quick response time, and very fast scheduling and service. Replaced the gasket on my washer with in 5 days of calling. Very responsible with COVID measures (wore a mask, social distanced, didn't touch anything that wasn't necessary. Very kind, helpful, courteous. read more

This company is great. On a very short notice they came out and fixed my broken washer at a very reasonable price. No BS. No upsell. Just fix and go. Call them if you have a appliance that is on the fritz. read more

Did a great job replacing my refrigerator fan and motor. Still going strong weeks later.

My Thermador oven stopped working. I called Royal Appliance. The Service man came out diagnosed the problem and gave me a charge of $3890.00 to fix it. I agreed and gave him a $900 deposit. A week later they sent a different Service man to replace the control panel which included removing the oven from its location in the wall. The guy had a really hard time removing the oven and he started violently rocking it back & forth but he couldn't get it out so he called someone who talked him through it and eventually the oven was removed from the wall and the part was replaced. He then replaced the oven in the wall and told me he was done & wanted payment for the balance. When I inspected his work I discovered the upper oven was not flush with the wall and the cabinet below the oven would not close. He told me he couldn't do any more and for me to get a carpenter to fix the cabinet. I told him I was not happy and that he should call his supervisor and send me a carpenter to fix the damage & put the oven back the way he found it. A carpenter came a few days later and fixed the problem. When i went to pay him I said I'm giving you the balance of $2990.00. He said no it's more because you have to pay tax & shipping which was an additional $358.00. I said the total amount I was given was $3890.00. He said look at the paper it says plus fees. Nobody told me about any additional fees & the carbon copy I was given wall illegible. Anyway, I paid the total of $4,148.00 and I WILL NEVER CALL THESE PEOPLE AGAIN. read more

My appliances are several years old but I hoped there was still life left in them. My Bosch built in microwave and dishwasher both stopped working simultaneously. Two other repair services recommended that I call Royal Appliance to repair my Bosch. Father/son team showed up the next day, within a week they returned with parts and repaired both appliances. They cleaned up the floor and wiped away any dirt caused by the repair. The repairs were reasonable for the parts and labor and there is a 90 warranty . read more

These guys did a great job repairing a Samsung microwave/oven combo that I couldn't find anyone else to tackle. They responded much more quickly than Samsung--10 minutes compared to a month. It took some trouble shooting and figuring out but they stuck with it and in the end repaired our microwave at a good price. If you have appliance repair needs, these are your guys. They also took great COVID precautions. read more

My dryer wouldn't spin, and Royal Appliance Repair came out within an hour and fixed it in no time! It was such a relief! The price was fair and given up front so I knew exactly what to expect. I would recommend this business! Thank you! read more

Absolutely fabulous! Called on Monday afternoon about a freezer on the fritz. Royal arrived promptly the next morning, diagnosed the problem, and fixed the leak and refilled the freon - all done in under an hour. VERY friendly and courteous service, at a very reasonable price. Thought I was looking at replacement, so feel like I just saved $1000. read more

Please check all other unrecommended comments before you make appointment if my review doesn't filtered by yelp, I believe they are most likely true because what happened on me is very ridiculous too. The technician(?!) came to our house and left without notice just because he think the visitor parking is too far! Well, all contractors parked at same designated spots and none of them ever complained the 2 mins walking distance. And also he keep complaining his tool box is too heavy. I'm so facepalm that come on guys what heavy machine tools are you going to use for repairing a microwave? And if you can't carry 10lbs toolbox then I totally have no idea how did you survive in this business? I've reported this company to our HOA as an unrecommended business too. read more

Recently called them for a convection/microwave oven repair. The company is very responsive and charges a reasonable flat rate of $50 to assess an appliance's problem. However, the service person's phone was ringing throughout my appointment and he answered it several times while working to ascertain my unit's issue. read more

Josh is fantastic! He fixed an ice maker, refrigerator and dryer for me. All work was completed quickly and professionally. I highly recommend Royal Appliance Repair. read more

He responded quickly to my post and came over the same day. They worked quickly and replaced the heating coil. They did a diagnostic check, gave us a price. He was very upfront and honest about everything with us. They took apart the dryer and put it all back together in less then an hour. It was perfect because I was due in a meeting . We are very thankful for their hard work and great service. It's not easy to be without a dryer when you have small kids. read more

I requested an appointment on a Sunday, received a response almost immediately for a Monday morning appointment. The technician called before coming and was right on time. The only reason I docked a star was that the $30 part needing replaced was accompanied by a $30 part that was not necessary and a total bill of $239 for 5 minutes work. But the stove now works like new. So I'm happy about the repair, but better informed for next time. read more

We had our built in microwave serviced by this company. They took 3 trips to "fix" it and we paid $600. The price was very high, but saved us from spending $3,000 on a new combination oven amd microwave. It has broken amd been fixed 2 times since the initial repair 3 months ago. It's broken again amd the owner told us he would be here today between 10-1. He never showed up, never called...nothing. We called and he said he wasn't coming. Terrible attitude and very unprofessional. read more

Worst customer service I have experienced in a long time. Totally non responsive. Do not use this company for anything service related. read more

I don't often leave reviews, particularly for poor experiences as I know everyone can have an off day. I called this company on a Saturday afternoon after finding out my microwave, which appeared to otherwise be functioning normally, wasn't heating. I called the number listed and a man answered the phone "Hello". I wasn't even sure I had called the right company, and sounded like I had woken him up from a nap. After offering an appointment time two days later, and me asking if they had availability over the weekend, he said he did have openings later in the day. When the tech arrived he asked me to put on a mask, which was no problem at all and totally understandable, but neglected to take off his shoes inside my home which I indicated was my preference. He needed me to find a step stool as he did not have one, and spent a total of 4 minutes in my kitchen before staying which piece was faulty, and quoting $250 and a turn time of 5 days to complete. I let him know I would be replacing it with a new appliance, as $250 and 5 days seemed pretty absurd. $50 "service call" fee charged for 4 minute visit and absurd quote for replacement part and labor. Do not call if you want quality service and competitive price. read more

I called Royal Appliance Repair for our dryer, and Josh came the same day and was able to figure out what parts he needed. He came back a few days later and did the repair. This was the second appliance that he's repaired for us. I would recommend this repair company to everyone. Veronica S read more

Washer died before the spin cycle. Full of water and saturated bath sheets and mats. I went to Yelp and within ten minutes Royal messaged back to arrange a service call that day. The tech arrived well within the window I was given. The problem was quickly diagnosed (the drain pump was dead) and fixed. The cost was reasonable, especially considering it was the same day. I hope no other appliances break down, but if/when that should happen, I am definitely calling Royal Appliance Repair! read more