My experience in the store was good and the salesman was helpful. However, it went downhill after…read morethat. I bought a dryer on Sunday, picked it up Monday from the warehouse, got it home and it didn't work. I called the store and they said I would receive a call from corporate. I got the call a few hours later and the lady said I would get a call from their appliance repair company, and they would come out and either fix it or replace it. I had to call back multiple times over the next 10 days and every time the lady would tell me their repair people would call me in 24-48 hours. I finally got a call 12 days after my initial call from their repair people. The guy came when he said he would and it turned out that the manufacturer didn't plug a connector together. I know stuff happens but this system doesn't work and 2 weeks to get service on a brand new dryer is ridiculous.

We purchased a front loader washer and dryer and pedestals on 11/28/25 from Appliance Factory. The…read moreDistrict Sales Manager, Ryan Mauk was helping us while training a new employee. We were told that they did not have the pedestals in inventory but should be able to get them soon. The scheduled delivery date on the invoice was 12/07/25. We did not hear anything else and on 12/10/25 I stopped in the store and was informed by a sales person that the scheduled delivery was now going to be 01/11/26. I was not happy and mentioned cancelling the order. He said there would be a restocking fee for the pedestals. I asked how could they charge a restocking fee for items they say they do not have. He said that's just the way it is. I stopped back in today 01/06/26 to confirm the delivery on 01/11/26. I again spoke to Mr. Mauk who informed me it was now pushed out to 01/23/26 for delivery. I told him I wanted the entire order cancelled and I was not paying restocking fees since they were paid in full two months ago and yet the only way I find out any information on our order is when I stopped in to inquire. He told me there would be a restocking fee and that he would put a request in the system to have approval to cancel the order. Hard to believe the District Sales Manager would not have authority to cancel an order at the customers request that is two months late. I also told him I would contact our credit card company and report this information to them.

The new management is amazing, I was able to get help right away on good quality mattresse! I felt…read morethat they really were trying to connect and they didn't care that my daughter was running around trying the couches. I definitely recommend coming to this store great quality and fairly priced. The store manager Andrew was very personable and answered a lot of questions and helped pick out the right items for me. I will definitely be going back

The furniture is cheaply made. The warranty was described to be replacement if anything happened,…read morebut once I submitted a claim, suddenly it only covered manufacturer defects. I was cheated. Never again.

Bought a fridge there and lived it. When it went out they honored the warranty. When the shelf…read morebroke they got me a new one. Thanks!

As property managers we have done quite a bit of business with this company. When things weren't…read moreright they generally would make it right until recently. My wife expects good service and good product even though it's used. My wife hurt their feelings after 2 weeks of waiting for a stove be replaced or fixed that was never working upon delivery. They said they no longer wanted to do business after getting the truth thrown in their face. Dan the owner still won't make the faulty stove right so I suppose it's a great thing g we find out now. Sucks being a business you can't rely on. CYA

It's getting to be that time of year. Close your pool... fertilize and reseed the lawn... put the…read morepatio furniture away and get the furnace checked before that first cold morning hits. I took advantage of Recker & Boerger Fall tune up. Angell Gardner was timely and very thorough in her inspection of our furnace and the HVAC unit. She cleaned up the heat sensor in the furnace and cleaned out the compressor coils. So we're ready for the winter as well as next summer . Thanks Angell for the complete inspection!

Employee's backed through a tree while delivering a dryer. They were belligerent and combative…read moreabout it. Employees took no responsibility for their actions, actively prevented clean up of their mess, and littered on the property.

Very responsive and get you what you need !Got a wash and a dryer from them glad I found them when…read moreI did

Don't bother with this place. It uses an automated answering system. If you're not in their service…read morearea it will cut you off. I was looking for appliance parts before the Fourth of July and needed an icemaker for my moms fridge. I was checking to see if they had parts but since they didn't answer I will never know. Guess we'll order online and my nephew can replace it for them. I wonder how big their service area actually is since we we were less than 30 miles away?

When the presser foot holder suddenly fell off my sewing machine as I was in the middle of a major…read moreproject, I went to Luke's Sewing Center to see if they could replace the part for me. This was my first visit to the center in Springdale and I went with hope but no firm expectations--so imagine my delight when they not only quickly replaced the part but didn't charge me anything for either part or labor! How often does that happen? That is an attitude that will win customer loyalty. I'll definitely be back.

I have purchased 2 machines from your company and I am happy with the service and the help I have…read morereceived. Thank you

I'll begin by noting that the ratings on Yelp (here) Rieman & Arszman Custom Distributors are…read moredisparate ... around 50-50 5 star and 1 star. My experience was very positive. We had a Kitchenaid cooktop and exhaust ventillation hood to replace. 2013 install with a kitchen remodel. The original hood failed when the control overheated and irreversibly damaged the on/off control.. overheated because wife tended to put a large pot on the cooktop and turn the heat up to max and overtime the switch failed ... could not replace just the switch for one the model was no longer available, secondly the design / switch location exposed it to large amounts of heat rising into the vent. Rieman and Arszman Custom Distributors were recommended by the local Home Depot - appliance section man. Critical is that the vent hood is wall mounted built in and if we could install a new Kitchenaid hood with exactly the same dimensions we would avoid tearing out the cabinets and wall tiles. Bingo ! Custom Distributors did it... wow were we ever happy. It took about a month for Custom Distributors to locate and purchase the new vent hood and cooktop, which was installed last week. So happy !!!

The worst experience I have ever had using a company I trusted 19 years ago. From the beginning a…read moreyear and 1/2 ago nothing but disappointment after disappointment. Waited for an entire kitchen of appliances for over 2-6 months. Now on my 3rd microwave. No customer service ot follow through. Beware go somewhere else.

Ilya answered my Yelp search before I even asked for help. I emailed a brief explanation of what I…read morethought the problem was, and he responded immediately. They were able to service our dishwasher on the day and time we requested for the estimated price! We couldn't be happier!

Very thorough inspection of my furnace and A/C systems. Arrived on time and Charla reasonable rate.read more

BEWARE BEWARE They are not a bargain store at all. I went to Furniture Fair and bought a coffee…read moretable for cheaper money. Their delivery service is the worse I have ever seen. They did not pick anything up at all, they just pushed my furniture into my house and ripped the molding off my door way.

nick was great, helped me pick furniture via text message! he sent me all the items in stock and…read morepricing and coordimanaged delivery. Outstanding customer service

Service getting the refrigerator I wanted was superb. Delivery was on time and quick. They were…read morevery careful moving out the old and putting in the new. They moved my old fridge to my garage. It still worked so I will use it there until it dies. I also had a new washer for laundry install. Again very quick and careful moving out the old and putting in the new.

We had a kitchen redo and got all of our appliances from Hagendorns. When we had an issue with our…read morerefrigerator, they did their best to fix it. Turns out it was an airflow issue. They replaced it. Couldn't be happier with Hagendorns customer service! Also, its nice to shop small.