Matt, the store manager, was so friendly and helped me find the products that were simple and a…read moregood fit for my situation. He even offered to beat the Home Depot quote I had brought with me, by $100~$200 dollars! They delivered my new washer and dryer the next day! Felipe, the delivery man, not only called me and left a voice mail, but also sent me a text with his ETA. The 4-foot dryer cord was too short for my set-up, so Felipe let me run to Home Depot to get the proper 6-foot cord, which he swapped out, and then completed the installation by running both machines to assure proper functioning. I had bought my original machines at AD 17 years ago, and this was a great experience with great customer service!!! Nina W.

This place is a joke. I picked out a refrigerator and when it was delivered it was another one that…read morewas dented and they wanted ME to bring it back. The driver just left it outside without even a knock on the door. You get what you pay for with this place and I know better but wanted to save a little less than Home Depot. Like I said, they are a joke. I'm an avid reader of the BBB and I missed this one. A 1.2 rating will tell you enough and after reading a lot of the reviews, it was all similar to my experience. These guys are all the same and I have no idea how they sleep at night knowing they scam people for a little commission. Shame on them.

My salesman, Mike was friendly and helpful. He was able find us exactly what we were looking for…read more I would recommend them.

Sale and delivery was great. Service however is horrible. We bought a refrigerator from them with…read morea 2 year warranty, after a year we started having problems with our LG refrigerator, freezer thawed out, refrigerator wouldn't get colder than 42 degrees, we were without a fridge for over 2 weeks and lost 300-400 dollars worth of meat and I had to call every day because no one would call me back. It was a nightmare dealing with them. Refrigerator quit a 2nd time and I called them 2 times and was told they would get back to me, they haven't in over 3 weeks. Had to pay to have it fixed myself, we are now out repairs and all the food we lost not once but twice. Service is horrendous!

Having previously purchased an Emily brown bed and chest at the Port St. Lucie location, I decided…read moreto complement the set with a dresser and nightstand. Checking online, I quickly located what I was looking for in Melbourne. Professional and polite, Susan quickly processed my order. After all, I knew exactly what I needed, having made a previous purchase of the same model furniture. Quickly loaded, I was on my way home to Vero Beach. No issues.

Furniture looks great at purchase. But not sturdy at all. Couch lasted for about a year before wood…read morepieces inside started to break apart. If you're just looking for show furniture or something temporary, this is your place due to the cheap prices. If you're looking for something that will last, go elsewhere. Nice people though.

I'm very happy with the Frigidaire refrigerator that we purchased at Topline Appliance. Working…read morewith Alberto on the purchase was extremely helpful. Thank you for the help with refunding the extended warranty which didn't work out for us. When it comes to service and making sure that the customer is happy, they go above and beyond!

Sales team was easy to work with and gave us a fair price. Delivery was very good and timely. We…read morewould definitely shop there again.

Unresponsive untruthful, unprofessional and uncaring. Mistake dealing with these people. spent…read morelots of $$$,,and they can care less about any issues once they get paid. Really terrible customer service.

I was working closely with folks at ProSource on the selection of finish materials for the…read morerenovations of our master and guest bathrooms and they recommended I reach out to Feguson Showroom for expert assistance in selection the fixtures and accessories I would need. After I left ProSource, I drove over to the Ferguson Showroom for a look. First impression: I don't recall seeing any other customers in the Showroom when I arrived. Nobody was at the reception desk at the time I arrived, so I walked around hoping the receptionist returned. There were 2 Showroom Reps typing away on their respective computers, but neither one acknowledged me or inquired as to whether I needed assistance. Eventually, I asked one of the ladies if "there was somebody to assist me", as I wanted to inquire how to get started selecting fixtures. Basically, you're invisible inside the Showroom without an appointment. Lesson learned. By this time the Receptionist had returned, and I made an appointment and for the next day. An awkward start to be sure. The next day, with my appointment, I became totally visible to everyone in the Showroom. And I feel like I received expert assistance selecting and ordering my fixtures. A little over $7,000 later, I left feeling much better about my Ferguson experience. The good feeling was temporary, and it never returned. Here's the "bottom line" for any retail customer who's interested in purchasing fixtures at Feguson: You cannot rely upon them. They just seem too big and bureaucratic to effectively deal with a small $7,000 order. The fulfillment guys in the warehouse that coordinate delivery didn't seem to have a basic understanding of how a contruction project works. To my complete frustration, I was notified by email on the day my Contractor was scheduled to pick-up my order that several fixtures did not arrive - the day of pickup!! This totally stripped my ability to make substitute selections and immediately placed my project into a delay. I had to become the "squeaky wheel", constantly reaching out to my Showroom Rep. for any delivery news. To be sure, in the beginning she seemed genuinely interested in helping me get my missing fixtures. She was successful in finding a couple, and they trickled-in a nano-second before they were ready to get installed. But she soon seemed to weary over dealing with the missing fixtures - eventually blaming the delays on Delta. The last straw was when she recommended that I try to find the missing fixtures I needed on Amazon or Home Depot - can you imagine my frustration?!?!? I found the fixtures I needed online, placed my order, and two of them actually arrived the next day! The third missing fixture is scheduled to be delivered in four more days. Ferguson had no idea when, or if, their stuff was ever going to show-up - unbelievable! It's not Delta - it's Ferguson! Unless you're a multifamily residential developer that specifies enough plumbing fixtures to need a couple Ferguson semi-trailers to store your stuff on your construction site, I recommend a "Hard Pass" on using Ferguson for your project. Ferguson is simply too big and bureaucratic to effectively serve small projects and homeowners. They only thing Ferguson performed promptly was processing my partial refund for the fixtures that I was forced to find elsewhere - but I'm pretty sure that was only because they understood how annoyed I was! Ferguson, without a doubt, is one the most frustrating companies I've ever worked with - totally inconsistent and completely unreliable. Proceed with caution! Edit to Add (Jan 16, 2023): One of the telltale signs that an organization is too big and bureaucratic is that their employees are well-trained in the art of "company speak". In essence, telling their customers one thing (for public show) and doing another (because organizational culture is phony). The individual from Ferguson who wrote their response to my original review is the Area Sales Manager for Ferguson. No follow-up ever took place. Her comments leave the reader with the impression Ferguson has a customer-focused culture, when they do not. As I wrote above, "You cannot rely upon them", and this is a terrific real-life example of just that. Proceed with caution.

I had another fantastic experience--this time at the The Home Depot Melbourne, FL…read more Scott went completely above and beyond to help my daughter and me find the right items for a plumbing repair. Normally, when my husband sends me to the hardware store, I panic--I know nothing about tools or parts! This time we needed a P-trap, and I felt totally out of my element. Scott was incredibly patient, kind, and knowledgeable. He didn't just point us in a direction--he took the time to walk through everything with us and even FaceTimed with my husband to make sure we were getting exactly the right parts. That level of service is truly rare and so appreciated! Huge kudos to the hiring team at the Melbourne Home Depot on Wickham--you have a gem in Scott. Thank you for turning what is usually a stressful errand into such a positive experience!

Huge shoutout to Brian in the Paint Department! He went above and beyond to make sure I got the…read moreexact paint color I was looking for. He took the time to carefully match and adjust the color until it was perfect, never making me feel rushed. Brian was friendly, knowledgeable, and genuinely cared about helping me get the right result for my project. Outstanding customer service and a great example of what keeps customers coming back. Thank you, Brian

My family and I visited Ollie's Bargain Outlet together. Their slogan is "Good Stuff Cheap!"We were…read moreblown away at how big this location is. Ollie's Bargain Outlet is an incredible store. They have so many great items for purchasing and they even sell candy and food products at great prices as well. They have a very large gardening section here and they sell fertilizer. They even sell a selection of mattresses here. The team members here are super friendly and helpful. Again the prices for everything that they sell here are incredibly low. I definitely recommend Ollie's Bargain Outlet, especially this location.

We had some great finds here while on vacation. We stocked up on snacks and books for the kids and…read moreeverything was SO cheap. Truly a discounted seller vs the "bargain" stores that have minimal discounts. They also had a fantastic selection of cookbooks for $5 or less. I would have stocked on cookbooks if we lived here!