Absolutely loved this place! A designer had recommended this place for my bathroom remodel, and I was so happy she did. From the moment we walked in, we were met with true professionalism and a knowledgeable associate. Vivian was beyond amazing. She walked us through everything we needed to know. We found the perfect light fixtures for over our bathroom mirrors, and were given many options for mirror sizes, color, and type. Some items can be very pricey if you are budget conscious, but can still find some really great quality items that may work. We will definitely be returning for future purchases. read more

See all

Unresponsive untruthful, unprofessional and uncaring. Mistake dealing with these people. spent lots of $$$,,and they can care less about any issues once they get paid. Really terrible customer service. read more

I was working closely with folks at ProSource on the selection of finish materials for the renovations of our master and guest bathrooms and they recommended I reach out to Feguson Showroom for expert assistance in selection the fixtures and accessories I would need. After I left ProSource, I drove over to the Ferguson Showroom for a look. First impression: I don't recall seeing any other customers in the Showroom when I arrived. Nobody was at the reception desk at the time I arrived, so I walked around hoping the receptionist returned. There were 2 Showroom Reps typing away on their respective computers, but neither one acknowledged me or inquired as to whether I needed assistance. Eventually, I asked one of the ladies if "there was somebody to assist me", as I wanted to inquire how to get started selecting fixtures. Basically, you're invisible inside the Showroom without an appointment. Lesson learned. By this time the Receptionist had returned, and I made an appointment and for the next day. An awkward start to be sure. The next day, with my appointment, I became totally visible to everyone in the Showroom. And I feel like I received expert assistance selecting and ordering my fixtures. A little over $7,000 later, I left feeling much better about my Ferguson experience. The good feeling was temporary, and it never returned. Here's the "bottom line" for any retail customer who's interested in purchasing fixtures at Feguson: You cannot rely upon them. They just seem too big and bureaucratic to effectively deal with a small $7,000 order. The fulfillment guys in the warehouse that coordinate delivery didn't seem to have a basic understanding of how a contruction project works. To my complete frustration, I was notified by email on the day my Contractor was scheduled to pick-up my order that several fixtures did not arrive - the day of pickup!! This totally stripped my ability to make substitute selections and immediately placed my project into a delay. I had to become the "squeaky wheel", constantly reaching out to my Showroom Rep. for any delivery news. To be sure, in the beginning she seemed genuinely interested in helping me get my missing fixtures. She was successful in finding a couple, and they trickled-in a nano-second before they were ready to get installed. But she soon seemed to weary over dealing with the missing fixtures - eventually blaming the delays on Delta. The last straw was when she recommended that I try to find the missing fixtures I needed on Amazon or Home Depot - can you imagine my frustration?!?!? I found the fixtures I needed online, placed my order, and two of them actually arrived the next day! The third missing fixture is scheduled to be delivered in four more days. Ferguson had no idea when, or if, their stuff was ever going to show-up - unbelievable! It's not Delta - it's Ferguson! Unless you're a multifamily residential developer that specifies enough plumbing fixtures to need a couple Ferguson semi-trailers to store your stuff on your construction site, I recommend a "Hard Pass" on using Ferguson for your project. Ferguson is simply too big and bureaucratic to effectively serve small projects and homeowners. They only thing Ferguson performed promptly was processing my partial refund for the fixtures that I was forced to find elsewhere - but I'm pretty sure that was only because they understood how annoyed I was! Ferguson, without a doubt, is one the most frustrating companies I've ever worked with - totally inconsistent and completely unreliable. Proceed with caution! Edit to Add (Jan 16, 2023): One of the telltale signs that an organization is too big and bureaucratic is that their employees are well-trained in the art of "company speak". In essence, telling their customers one thing (for public show) and doing another (because organizational culture is phony). The individual from Ferguson who wrote their response to my original review is the Area Sales Manager for Ferguson. No follow-up ever took place. Her comments leave the reader with the impression Ferguson has a customer-focused culture, when they do not. As I wrote above, "You cannot rely upon them", and this is a terrific real-life example of just that. Proceed with caution. read more

It has been a sincere pleasure working with Lisa Cody out of the Ferguson's location in Melbourne Florida. She's one of the most knowledgeable individuals in the industry that we've ever met and helped us navigate updating all of the fixtures in our house. She is extremely patient and helped us problem solve a challenging situation by ensuring that new fixtures would be compatible with the former "mechanisms". We would highly recommend working with Lisa! read more

My husband and I went in the showroom today and everything people are writing in the reviews are true. This was my 3rd time going in that store and it will be my last. The non-attention of the sales was truly unappealing and I think we will do better going to the big box stores. The manager need not respond because there is no excuse for bad service. read more

I walked in there. The receptionists said hello and I told her I was going to look around. Mind you there was two other clients in there that's it. So there's three of us clients and I think I counted 6 employees. One salesman said "what's up bud". The rest of them all looked at me. NOT ONE. Said can I help you or HELLO. I guess they don't need my business. I will say, I am renovating a house ,so I wasn't wearing a Suit. So they didn't think I was shopping for 3 showers 5 bathroom sinks and one full kitchen. Unreal. Guess I ll go somewhere else. read more

Whenever we need something for a remodeling, flip, or even for our own home, we know that Jennifer Radwin is always willing and able to help us with our questions and to provide suggestions when needed. She is always very friendly and knowledgeable. She is truly a gem. Thank you Jen for everything you do to make our visit a pleasure. read more