Bobby was very knowledgeable about the heating system as he answered some questions we had during our yearly service of the boiler. He left everything neat and clean. Very satisfied. read more

Just had our annual tune-up with our boiler, everything was great. The service was excellent.

Approved Oil is a great company. Their annual reminder to have my boiler maintained is appreciated. Bobby is a pleasant and knowledgeable service tech. Thank you Approved Oil Ci. for the wonderful service. read more

As always approved oil company was perfect. Easy to get an appointment they always follow up with a phone message reminder the day before and what needs to be done before the technician arrives Bobby was our technician and had been to the house before. Very friendly very thorough and left the area clean. I recommend him and approved oil company very highly read more

Service was great! The technician was knowledgeable and highly experienced. It was a pleasure doing business with this company. I engage them every year to be ready for the winter. V. Alvarez read more

Bobby was very cordial and very helpful. Appreciated his expertise and kindness. Thank you for sending such a nice and experienced mechanic to service the boiler . read more

Service man , Ken, was on time!, courteous and professional. Approved Oil is the best. They have been our oil company for MANY years and we have never been disappointed. read more

Very pleased with Kevin C. He has recently serviced my father's house in Middle Village, Queens. Professonal, knowledgeable, and an asset for Approved Oil. My father is very satisfied with his work. read more

Jan.5, 2026 I arrirve home at 4:45 pm. My house is cold. My boiler, purchased from Approved Oil is just over 2yrs old! Servicemen have becoming coming averaging 1 visit per week since the boiler just shuts off! On Jan5, I call approved points over three(3) times. NO ONE ANSWERS! So, I have a defective boiler, and there's not o even a functioning answering service available! What!!!??? Its now 6:29pm and I can't reach anyone at the office to ask for service. Oh, please know that the boiler was completely paid for after one year. read more

Our service mechanic Kevin C. Is so knowledgeable and professional it is always a good experience when he comes to make sure our boiler is ready for another winter! He is very good at what he does and we appreciate the excellent service very much. Thank you Fred and Sue Maller read more

I have been an Approved customer for many years. My fuel deliveries are on "AUTOMATIC" so I never nhave to think about it. They has always been prompt for the annual service calls and have never failed during those emergency calls [ no heat, no hot water]. They also provide plumbing services and I have used the for the NYC required gas pipe inspections. read more

Very happy with the service provided by approved . The technicians are extremely knowledgeable about every aspect of technical issues I have . The office is always pleasant and helpful every time . I am very appreciative for approval and the team That is always there . Thank you Highly recommended for any heating issues. read more

Approved is always responsive. We recently woke up to no heat. Larry arrived 3 hours later. He did a thorough job cleaning the furnace and replacing a filter. He was pleasant, knowledgable, and explained everything as he did it. read more

We needed our annual boiler servicing. Larry arrived on time and prepared to work. He is a delightful chap. He did one of the best and most thorough services that i've seen in a long time. He was also neat and cleaned up after himself. Highly recommend read more

Bobby the service person and Jose are very efficient and did a great service on my boiler highly recommended.

Kevin was great. He took time answering my questions and went above and beyond in cleaning my furnace and giving me a few lessons on my furnace in order to give me a better understanding on how it works. Thank you Kevin! I really appreciated everything you did and you are an asset to the Approved Oil Company. read more

"Bad customer service attitude. Unfair payment policies. Abusive treatment through payment extortion." A Sunday morning , March '21, we discovered we were very low on oil and called for a delivery. For 50+ years, we always did that. On the call, this young lady with bad phone etiquette took an attitude asking a rude inappropriately assuming question in a sharp voice; 'Why did you wait so long to call for a delivery??" I clarified that it's just business and we only call to discuss deliveries and payments. (Because when a customer decides to call for an oil delivery should not be of their concern so as to to keep things on a professional level.) So she digressed, and scheduled the delivery. Some minutes later she called back saying her name was(Danielle?/Diane?) and that she's from the"credit department". She bombarded me with stuff like how we still didn't make a payment from January and being past due, so they weren't releasing the delivery. I knew that couldn't be true because we just sent a payment 2 weeks prior. She then kept insisting over and over that I give her a credit card, (something we'd never give them ) as I kept saying; "I can't do this now, let me call you back tomorrow" -giving me a very hard time getting those words in edgewise so I can properly end the call. ( I was busy making breakfast for my 94 year old mother in her unit downstairs and didn't have the necessary paperwork in front of me.) I felt ambushed. So after going back and forth like that on the call, she was still harassing and badgering me for a credit card, and exclaimed, at one point, in a very condescending manner;"Don't take that tone with me!" which of course finally provoked a bad escalation. It eventually resulted in me having no choice but to just give her a well deserved "G.T.H." and slamming the phone. Later on, I grabbed all my paperwork that confirmed we made payments in February and March totaling about $1000. I also saw a January invoice, and another copy of it re-printed with an adjustment just mailed to us a few days before this call. The adjustment was for $388.08. But I still wasn't sure what they meant by "past due". With my mother next to me, I called the office back to try to straighten this out. I got the front desk, then this(Danielle?/Diane?)person took the call again and continued to argue with me, now complaining about my GTH comment, claiming she was"trying to help me"(??). So I clearly and calmly explained why I felt I had the right to say what I did, but she just kept on talking over me, once again being condescending as if she was scolding a 1st grader, making more rude comments, now attacking me personally accusing me of "letting my 94 year old mother's oil run low". She has no knowledge of what actually goes on in our house, nor is it any of her business. Finally remembering what I was told about trying to argue with an idiot, and seeing that I'm getting nowhere with this girl, I demanded to speak to the boss, Vincent Siciliano. I didn't make much progress there either. I described the phone call, he just brushed it off saying he heard the call and said she was just doing her job.(To be rude to people?) It says alot if he allows such unprofessional behavior in the office. I addressed the billing issue letting him know about the large February and March payments we made. He understood that, but pointed out the $388.08 from the January invoice claiming we were beyond a 45 day limit. I asked why they couldn't apply what we paid towards what we owed first and then make the adjustments afterwards, like many other companies do.Because in reality we were only 2 weeks behind. We also pointed out how it was not our fault the re-adjusted bill didn't arrive in the mail until a couple of days prior, not giving us enough time to pay it. He just kept talking about this 45 day limit, -which I still had a hard time swallowing because my family has been their customers for more than 50 years -And in the past I knew we waited longer than that during the slow summer months. So they are just completely full of it. Something also tells me that girl didn't like me telling her it wasn't her concern when we call for deliveries. I thought I smelled something fishy when she called back. So, anyway, we felt we were forced to (reluctantly) agree to write a check for the $388.08 to give to the oil delivery driver to collect the following morning. Giving in to extortion! I now understand the stress my mother(and grandmother before her) went through all those years. Which is why I'm taking these matters into my hands for my mother's house. Because she is just too old and tired and has become just plain disgusted with them. But I never recalled us ever being treated like that. Seriously. Imagine. Just 3 months into the year where we already paid them over $1000 and they pull this over a lousy $388.08 with 50+ year customers?? During this pandemic?? Shame on you Approved Oil ! read more

We had our annual maintenance on our boiler performed by Jason. He was great!!! So knowledgeable - he explained everything that he was doing to us. And was super professional and polite! We hope he comes back every year! Regards, from a satisfied customer in Brooklyn read more

UPDATE: reducing to 1 star. Not sure who Michelle is or if it's a bot, but no response was received after three attempts per the directions below. If you own a brownstone or limestone, Feel free to message me or reply as I've found an exceptionally better, and cleaner option and couldn't be happier. I'm grateful to have dodged a bullet with these charlatans. read more

Called for emergency service since heat wasn't kicking in and 3 hours later still no service or any calls. I will be switching company and report this to BBB. read more

Even during a pandemic these people never let you down. No heat when I woke up. Had a repairman in an hour and he was great (didn't get his name---he lives in Oceanside he said). Jennifer who answered the phone was professional and polite. A happy customer for almost 20 years. They're the best. read more

My experience with the company has always been a positive experience They have a lot of courteous staff and mechanics Great customer service! read more

I reached out to Vincent over yelp asking for HVAC service. we needed our freon refilled ASAP to get through a hot & humid week. Even though Approved Oil does not provide the service directly, they were awesome at providing me contact info for Steven Fillecia. Steven was great at understanding the issue, set expectation on pricing and showed up at agreed time to fix our issue. This shows how businesses like approved oil care for the customer and enable other service companies or professionals during these tough times. Thanks Vincent !! read more

Stay away from this company-very shady... over billing and just incompetent. My payments were posted to someone else's account and was pressured to pay by credit card which I never do so i paid twice for payments they already had received. Took 2 weeks for them to find their mistake. read more

The worst experience in my entire life dealing with a company. They delivered oil with me not consenting to it and later on sent a bill will fight in court with proof as I have cameras and they left no slip read more

I have worked with Vinny S. the service manager for several years. He is hard working and dedicated to getting the job done. Approved handles the majority of our service calls and oil deliveries. During the winter months when oil was in short supply by other companies, Approved always came through for our buildings. I have a good working relationship with their customer service dept. I have dealt with Ralph, Terry, Karen, Carmen and many others who have been very helpful. I recommend using Approved for your oil and service needs. Karen R of B & W read more

Ive been a customer since 2003. They are phenomenal. Someone is always in the office to take your calls 24/7. They respond immediately to emergency calls. Both their customer service and repair department go above and beyond to get it done. I highly recommend them read more

Dishonest company. I was short changed on the amount delivered. There price was higher than it was supposed to be. I asked for a service call for an Apartment building and they said no unless I give them a cut of my natural gas delivery. Approved starts out ok and then turns in to a band of thieves read more

Approved provides great service with competitive pricing and has a wonderful, professional staff. I definitely recommend for any residential homes or commercial buildings! read more

Approved oil has been our first and only choice for years. Any time I call them they come to the rescue. And don't bother asking for someone specific because every single person at approved is just as kind and tip top with their service. KEEP UP THE GREAT WORK GUYS! read more

I am the owner of a legal two family home. My tenants chose to use Approved Oil as their Oil delivery company and were late with their bill. Approved Oil began making harassing phone calls to myself threatening to put a lean on my home, even though the tenants who owed the money held no ownership in my property. There was a time when we used Approved Oil ourselves, but their service was so poor that we changed after one season. These are the type of improperly run family owned businesses that give small businesses a bad name. read more

I called in because the boiler stopped working on one of the coldest nights of the season. Sylvester and Joe D are excellent at what they do. Both techs showed up rather quickly. Sylvester diagnosed the problem and Joe D did a great job with installing a new part for the ignitor/spark function of the boiler. He was clean and efficient. He put all his efforts in yet he completed his job effortlessly. As a customer for over 30 years (had an oil burner now it's gas), we have experienced our ups and downs with the company, however, when it comes to boiler service they do not disappoint. Thanks for having talented people on board. read more

One star for leaving me oil-less twice in as many months in one of the coldest winters we've had in a while. Unbelievably bad service.

By far the BEST oil company in Brooklyn! I have been a customer for years now. It's the only company I trust in today's market. With their competitive pricing there is no need to look elsewhere. The service is always reliable and their staff is very friendly and professional. Every year they service my boiler to get my home prepared for the cold winters ahead. I highly recommend becoming a customer. read more

It's a breath of fresh air in this corporate world to deal with a local family owned business. Call them and speak to a pleasant person, be treated like a human being and get a good deal like I did. Can't say enough! read more

Terrible customer service. Had to call three times until someone didn't hang up on me. Answered my first question and then hung up before I could ask another. read more

I have been using approved oil for my business for the the past 10 years for oil and for boiler service. Their deliveries are always prompt. When I recently had an issue with my boiler the repairman was here with in an hour. I need a boiler for my business to function so I was so grateful for their speedy repair. My boiler was up and running in no time! I highly recommend using approved oil. read more

I had a flawless winter ! Approved hit every service call every time.!! We manage many residential properties in Manhattan and they made a this winter easy for us. I work with David S. Always returns my calls- They have done many new boilers and gas conversions for me. read more

We have been Approved Oil customers for years. Always responsive customer service. Last night a boiler pipe burst and water was gushing out like a fire hose. Our basement would have been submerged within an hour. We placed an emergency call to Approved Oil, they sent Steve who was here within 15 minutes, on a snowy holiday weekend. Steve saved our basement, our weekend and our sanity. He improvised to stop the water by using a frozen garden hose and clamp he found serendipitously on a window ledge in the basement. Not only did he fix the problem, when the plumbing company we called was a "no show"; he provided us with valuable lessons on boiler maintenance and flood prevention. Steve was extremely resourceful, knowledgeable and patient. He took time to guide us on what to do to fully resolve issue once he left. Because of employees such as Steve, I highly recommend Approved Oil company. This is the type of service you want in the middle of this type of emergency. read more

I was looking for a one stop energy service company that is reputable, reliable and competitive price wise for my personal and business needs. From their customer service to their service men and everyone in between that I have had the pleasure of speaking with or meeting I can honestly say that Approved Oil is a top notch company. I highly recommend them. read more