Left a voicemail, did not indicate who they work for, who referred them to us. It literally sounded…read morelike a fake call. Add insult to injury, they left voicemail about Personal Health Information, without our approval. Might be the most unprofessional experience I have had with someone on the phone. This experience gave me and my family no confidence in Tri-Cities Home Health

All the staff that treated me after my hip and shoulder replacements were outstanding!!…read moreVery professional, great communication between disciplines toward planning of care and very caring group of professionals.

For Home Care services, Family Resource Home Care is the best company I have ever been apart of…read more Not only do they put their clients AND caregivers first, but the structure they have as a company as whole is beyond. Its a large company with a small family feel. In regard to services, they are the only one providing 24/7 care in the Walla Walla area and also have the staffing to do so. All caregivers go through 2 background processes and are perfectly matched based off personality and care needs. I would highly recommend Family Resource Home Care to my family and friends or to anyone in the area needing home care services.

FHC is the BEST. They provided incredible care for my loved one. I can't think of a more…read moreincredible team of people to have in my home. I trust them with my mumsy and she can be difficult. She has loved her FHC care team. I highly recommend them to anyone needing assistance.

You never know what to expect from this place. We have had excellent caregiver who because she was…read morerunning an errand for client and had and accident was fired. Had caregivers who sat on their rears and played with their cell phones all day. Had caregivers who felt like family. Had ones that had so much anxiety you didn't know if she was going to have a heart attack. The office staff never looks at instructions of whom to call (what number etc). Do they ever get plan of care signed?

Thanks to Visiting Angels, we've been able to keep my mother home much longer before having to…read moreplace her in a memory care facility due to Alzheimer's. Sabrina comes twice a week and is a godsend. We don't know what we'd do without her. We would have burned out sooner had it not been for Sabrina's compétant and gentle care with my mother. She provides safe, loving care and is able to help my mom in ways that we cannot safely do. Sabrina helps mom to shower and she is the only one that can get my mother to let her curl her hair- my mom is given dignity and kindness and looks beautiful when Sabrina is done. I can't thank Visiting Angels enough for sending us Sabrina! What has been the most difficult time in our lives has been made a bit better because of Sabrina. I recommend anyone to Visiting Angels who needs help for a loved one. Laura DiMarco

They are extremely professional. They care deeply about each patient. In the summer of 2024, I…read morebrought my husband home from a month long stay at Virginia Mason in Seattle. He had a very complicated health picture. He required IV nutrition, a PICC line, a wound vac, physical therapy and occupational therapy. They provided skilled care with a RN, PT and OT therapist. It was a long road however he recovered and is back to work. They were there each step of the way.

They don't live up to their advertising or their policy . They say no matter how complex they can…read morehelp you at your home exclusively without sending you to rehab or nursing home or whatever also they say that you have the right to make the choice of what you want to do with your care and your rehabilitation. Yeah they keep going on and on about going to rehab and leaving your home and staying in some kind of care center maybe being separated from your husband or wife or your family.. all one has to do is read their opening advertisement under their logo and so on and none of it has been shown to be true as far as at least five or six workers that have come to our friends home... In fact just the opposite they spoke with the owner of the business and he said that none of that stuff should be going on yet it's still going on and he never got back to the elderly people that are our friends that we witness some of this ourselves from what they told us. Not a place we'd recommend for your mother father mother and father grandmother so on some you know individual that's severely handicapped or whatever you know they want to ship you off to some kind of home and separate your family and then just leave you in there to be shipped later down to a nursing home and lay there and wait to die be alone after so long people quit coming we've seen so many old people go through this it's just horrible I wouldn't recommend this place they're leaning towards that and they're very Snoopy... They look in your covers they look in your refrigerator they ask you questions are not supposed to ask a question what your doctor recommended for you as far as medicine ... My friend's husband talked to the director or the owner he said that none of that stuff should be going on and that they don't do those kind of things but they did two of the nurses one said the man would never walk again if he didn't go to rehab out of his home and he'd have to go there without his wife and stay there at a rehab center who knows how long and one of the other ones keep saying it every time she comes she says go to the rehab center or go to the Care center.. these folks want to be independent in their home they want to "live in place" it's called.. like 80 plus percent of seniors want to live in place.. live and die in your home with your family and your loved ones not in some strange place where you don't really know nobody.. we're very upset to hear this from our friends being elderly they're there are clear mind able to take care of themselves and with the assistance of their family members and Friends some caregivers that are waiting to be approved by the state or whoever it is they even have nurses in the family. So they're well taken care of their home is clean and safe and has plenty of room for physical therapy commodes walkers... They live out on a farm type setting with their family right next door very peaceful quiet they've known their neighbors for 22 years on this road out here and on this private road for 12 years and their neighbors are like family to them they love their neighbors and their neighbors love them... Yet these people from Columbia River want to put these elderly friends of ours in a home or tell him that they'll never walk if they don't go to a rehab center these are cruel things to say to people...well if you ever read the policy of Columbia River home health Care Kennewick he'll know that it's not what it's cracked up to me cuz none of that really happens at least it didn't with our friends we wouldn't recommend this place for it anybody's grandma or grandpa or mother or father. ..

If you care about your loved ones DO NOT USE HOME INSTEAD. The management including the owner that…read morelives in CA is unable to resolve issues, caregivers are not properly trained, we had a caregiver smoking in my parents room and one that showed up that had been drinking. I had provided negative feedback on the caregiver that had been drinking the week before and was told my concerns were not valid. They will not resolve issues and do not properly train the caregivers. After talking to others I am not the only one unhappy with them and I know they will not be recommended for providing care by care facilities.

Home Instead took care of our mom for about nine months. The team was fantastic and were key…read moreplayers in helping the family have quality time together. Mom became friends with the team members, it was very good. Thank you so much Steve

We have had the pleasure of working with this company for two years. Office staff has been helpful…read moreand professional. We understand that finding nursing staff can be difficult however this is a company that will go above and beyond to help their clients. Thank you total care!

The care from the nurses here was amazing for our 2 year old son but where the problem was came…read morefrom the staff that does the staffing.our son required trach care and had to be hospitalized for 30 days and this company failed to staff for him to come home to our house and so he was required to be at a facility and it just so happened the only place with availability was kinderhaffen llc in yakima that was ran by the owner deena masons aunt patty tate and to our dismay finding out 5 months after our son was there we started finding out how the owner of both places were lieing about trying to staff and other things..our son passed away from care at another facility which I've yelped that one too and trying to get even his records from deena mason was impossible I called her to ask for them and she replied I wasn't going to even get my son back because I am a drug addict who BTW has been clean for 7 yrs and she then told me to have my attorney get them because she wasn't going to give them to me..we had a state investigation which somehow they came back unfounded and now we are going to federal level... no child should suffer because of someone's beliefs that they let into their professional or should I say unprofessional conduct.. my son was not only the reason for this yelp..I have declarations from employees that were in my home and treated so very bad, even being yelled at loud enough for me to hear across the room as to the practices of this woman deena and her ability to run a professional work environment and tend to the needs of her patients who most have no voice.. the way she treated me was someway that I have NEVER been treated and what happened with my son thereafter could have been prevented had she not continued to lie and make false statements in regard to staffing for her patient that her company took on caring for.. businesses like this should be ran with professionalism and compassion being that not only are they human beings but have disabilities that require tender loving care..I have an attorney looking into my sons civil rights being violated by not only the facility he died in but the ones beforehand that put him in the position to be hurt.. and also doing EVERYTHING I can to have this business shut down for the things that should not be done to a live human being with special needs.. I am reachable for any questions via facebook under heidi cheree hughes or messenger under the same name for ANY parent or caregiver that needs me to elaborate on this statement.. and am so happy to do so..I had to put 1 star but they didn't have a minus button because I wouldn't even give them 1 star

want to just say the care givers were great . they took really good care of my brother in his time…read moreof need. they were like family to him. there names are Lucy, nya, Adriana and Dominic, and their lead lady Jordan. when I visited they were all friendly and considerate . hope the best for them. thank you team you did great

Dear Dulce, On…read morebehalf of Jane Mack's family, thank you to all of the Home Care Solutions care givers and to you, the care coordinator. It was Mom's wish that she could remain in the home where she had lived for nearly fifty years until her passing. It was because of the wonderful and reliable help that we received from the care givers at Home Care Solutions that we were able to fulfill her wish. We appreciate it more than we can say. Each of the care givers gave us thoughtful and supportive suggestions to make Mom more comfortable and our lives much easier. They treated Mom like family--with caring and compassion, and they have our utmost gratitude. Thank you again for your professionalism. Sincerely, Randy Clark

They set you up then forget you. They don't always call to let you know you don't have a caregiver…read moreon the day off. I had no one, one weekend. And the next week only one caregiver came. My caregiver said she had a appointment a month later and they left me without a caregiver they don't have people to back up the people and if somebody calls in sick, they won't replace them. They say they will but they don't. Also if you like things in same place or like things a certainly way. well then you're too picky and you must be problem. who care you was depending on them. all they have to say is sorry. I'm not happy with bad service just have people backed up and when there late let them know its not acceptable. Give people more then 15 min that there caregiver isn't showing up and I know they had notice caregiver told me and said she gave them notice at 5:30am. Also I called many times and no one answered and I was told by the caregiver she watch them not answer the phones because she was standing outside watching them not answering there phones and it was after they open at 9am. I called at 9:30 am let the phone ring and no one answered the phones. The people that schedule are so bad they tell caregiver be at my house at 9:30 and at the office at 9:00 now she called them 4 times to get them to let her in and then she was told to wait and at 9:25 am she was still waiting for the address to my home. I was upset she was late no call and got here at 9:47am and I had places to be. Not happy