Don't let the good reviews fool you... Extremely unreliable company.. Requested an appointment. Was…read moreinformed the first available was today Sunday, August 3 between 10:00 -12:00. I confirmed for 11:30 am. Started texting company about 12:30.. with no response. I called about 1:00 .. went straight to voicemail.. called again about 1:30 . The gentleman that picked up had no information regarding my appointment. I asked why would I have confirmation for a service call when no one intended to show up. He informed me they were out of town. Never again

My dryer stopped working randomly- this business got back to me first when I mass requested quotes…read morevia yelp- he was able to come same day in the afternoon. He came within his time frame and gave me a 10 min heads up when he was on his way. Within 15 mins he found the problem, showed me a picture of the problem and fixed it. Paid him his base rate of 100 bucks via Zelle. Not much more you can ask for! Highly recommend.

We've had Don in a couple times based on a friend's referral, but I'd not have him again. The…read moreautomatic ice maker he installed in our freezer has never dumped the ice right. It would overrun the bin. He came back and bent that wire that is supposed to trip the stop, but it has never worked right. I have to manually flip it down when I get ice now or it won't make more. He replaced the belt on our dryer and it has made a ton of noise since. He says it is fine. Nice enough guy, but he was not great at what he did. ===========Update================ The dryer stopped heating this week so I bought a heating element and when I opened it up to install it found that Don had not bothered to reinstall all of the screws he took out and he had installed the drum belt upside down with the smooth side facing the drum.

Politics aside, Don was friendly, responsive and helpful. I have no problem with his Let's Go…read moreBrandon hat.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

*First time customer review* Azamat at Pegas Appliance…read moreRepair Immediately responded to my project request in yelp. I have only used the project functionality once before but ended up using someone else. My normal repair go-to did not pick up the phone so I thought why not? They literally responded in under a minute. What's that saying the early bird catches the worm? Normally, I check out the business and see how many reviews they have do a little research but I was in a hurry so I asked how much and when they could come for a refrigerator repair. They said they could come the same day, And the price was right comparatively. (Diagnostic fee is 95$ which will go towards the repair cost.) There was some back-and-forth about when they could come and we decided on the next day. Adam showed up on time, was very polite and fixed our issue! Our Refrigerator had a lot of condensation and it turns out the fan was not working. He could've just said we needed a new fan and charged us for it, but he went beyond that and went through the back panel and noticed there was something unplugged and then the fan started working in our refrigerator is working great! I have so much respect for honesty and integrity. I highly recommend using their service I believe from the other reviews that they are a new service and they deserve all the new business! Finding trustworthy repair services can be hard and I'm glad I found Pegas and will absolutely be using them in the future, and you should too!

I've gotten help from Darren twice now and both times have been courteous, efficient, and…read moreeffective. The first was a fridge ice maker in 2021, and the second was a stovetop burner a couple of weeks ago. Because he asked for information up front, he was able to arrive with the parts required and get my stove up and running quickly, and happily explained how the stove worked and what was wrong. Strongly recommend!

Darren is the best!! Clear communication, fair price, reliably showed up when he said he would. He…read morefixed BOTH our dishwasher and our washing machine and they both work great now. (Plus he's just such a nice guy!!) Highly recommend for appliance repair on the south shore!

In calling other vendors to repair my washing machine, I found that they were not local and were…read moreactually more of a calling center who would seek a technician who covered my area. One seemed to have issues assigning one. So I wanted to go local and found Dave Mulligan. Not only was his service reasonable and timely, he took the time to give me advice in caring for my machine and any machine piping that could cause any problems in the future. I give him five stars for pricing, quality of service and advice.

Dave is thorough, meticulous and informative. Add... he was here and with the proper parts in 24…read morehours if my first contact with him.! My dryer screeched and my vent was not up to code... which was causing problems with the dryer's performance.He has tons of experience and an "old school" work ethic. Polite, on time and conscientious! Thank you, Dave!

6 -stars..!! On a "gotta-do" list, I blew by Toma for a refrigerator ````Richard was indulgent as…read morehe walked by a goodly number both on the floor and in the ?basement, then side room. Saw one, I ordered it in Black, and it would be delivered within days. Delivery was made on Monday while I was out of town, returned Tuesday to find it too small for the pre-existing cabinet. Horrified, by Noon, I was back whimpering to Richard who gallantly passed the Kleenex, ordered the next size up which was delivered Thursday -- four days after the first had arrived on Monday. EXCELLENT service, and Delivery men were open, receptive and hard working. Richard and Toma's team rushed in to reverse my error... A round of applause... Thank you! R. A. Sheehan. Ph.d.

I bought a refrigerator from this company for my own home because I have used them for my business…read moremany times. After the delivery drivers left we realized there was a large sum of money missing from an area of the house where the driver had gone into alone. There was a police investigation into the matter but they could not gather a strong fingerprints. So not enough evidence to press charges. The owner of the store will probably respond to this post and try to do damage control and defend the drivers, but in reality he is the one that instructed the drivers not to do a in person interview with police and instead send a statement via his attorney. I would never use this company again and suggest not to. There are plenty of reputable companies around.

Will Bueno Fixed my microwave and my refrigerator…read more Microwave started tripping the fuse and he not only diagnosed the issue but also carried spares to fix the issue. Refrigerator had a malfunctioning water dispenser. Will is very patient and trustworthy. Repairs take time, patience and a steady hand and Will has all. PS: Will is also Vaccinated and wears a mask while servicing his clients which is very important in these times.

When my refrigerator stopped working I called around and was given a two week waitlist. When I…read morecontacted Will Bueno I had an appointment the same week. Will was so wonderful and assessed and fixed the problem so quickly and so professionally I was ecstatic. He was able to fix the problem on-the-spot with the parts he had with him. He took such great care of everything from taking the refrigerator apart to putting it back together perfectly. He gave me every option in the book to pay and I was happy to do it because I felt like the work was so well worth it. I would call Will for any appliance malfunction for now on. Completely recommend him without reservation.

I needed a part for my dish washer. I called late in the day and the part needed to be ordered. It…read morewas there the next day. Price was less then ordering online. Thank you for the fast response.

Say it ain't so. Google says Atlantic is permanently closed. They were great. The guy working there…read morewould not only get the part, but would tell you how to fix stuff.

I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

I've been returning to Hancock Appliance over the years because of their excellent service and…read moregreat appliances that they carry. Once again they did not disappoint! Beautifully appointed kitchen area and an array of choices of new models to choose from. Everything was delivered and installed expertly - the two installers were thorough and very professional. Thanks so much for your service!