I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a healthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL! read more

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I've been returning to Hancock Appliance over the years because of their excellent service and great appliances that they carry. Once again they did not disappoint! Beautifully appointed kitchen area and an array of choices of new models to choose from. Everything was delivered and installed expertly - the two installers were thorough and very professional. Thanks so much for your service! read more

My wife and I have been loyal and highly satisfied customers of Hancock Appliance for over 40 years. When our refrigerator failed last week we immediately went to Hancock Appliance and met the store owner, Bill Trafone. Bill spent over two hours reviewing our family needs and displaying over 10 different models and manufacturers in order to find the make and model refrigerator that best met our needs and that was compatible with our kitchen specifications. Mr. Trafone was very knowledgeable; patient and kind. With his guidance, we finally selected a wonderful Frigidaire model that met all of our needs for a very competitive and reasonable price. He was also able to arrange for delivery of the refrigerator within a few days. He assigned his expert installation team of Billy and Jimmy Bottling to perform the installation. They were experts at refrigerator installation and guided me and my wife through the installation process and fully explained all of the details of the operation and upkeep of the refrigerator. They were highly personable, kind; informative and allowed us to understand and enjoy all of the many features of this sophisticated appliance. They made the installation process a joy. We were very pleased with the entire process of our purchase and installation of our new refrigerator and highly recommend Hancock Appliance, its ownership team and their installation personnel to any and all customers seeking the purchase of high quality appliances from a friendly, honest and first class business at a fair and reasonable price. John L. read more

Hancock Appliance is the best! The sales team is so knowledgeable and professional. No pressure, just really helpful info on the various models, features, etc. so the customer can make an informed decision. Perhaps best of all is their delivery service. The Bottling brothers, Jimmy and Billy, are amazing. They don't just deliver the appliance, they make sure it is set up properly, fully functional and that the customer understands how to operate it. We only shop at Hancock for our appliances and encourage others to do the same. You will be delighted! read more

Amazing service from Billy, a fun and honest atmosphere that felt like I was being given the attention I needed for the investment I was making, delivery and take away went smoothly on both trips (one item had a lead time while the other was in the warehouse), just a good experience. read more

Absolutely the best to work with. Great communication, team, and service. Will always go back to this business.

Hancock Appliance has the best customer service that I've ever experienced. Billy was extremely helpful without being pushy. He followed up, gave me good advice and was a pleasure to work with. I highly recommend Hancock Appliance. read more

I had a very frustrating experience purchasing a washing machine here. First, I submitted a request for information and never received a response. After waiting three days, I had to call the store myself, only to be told they never saw my request. When I scheduled delivery, I explained that I could not be home at 3 PM. I was assured they would put me on the truck as the last stop so I could meet them after work. On delivery day, however, I received a call at 1 PM saying they were already on their way. I left work early, only to arrive and find they had already left -- despite telling me they would wait. I tried calling the store repeatedly, but no one answered. I finally drove down in person around 1:45 PM, and was told that all deliveries for the day were already finished. This was not only inconvenient but also completely contradictory to what I had been promised. In the end, I had to cancel the order and get a refund. Overall, the lack of communication, broken promises, and poor customer service made this a very disappointing experience. read more

I went to Hancock Appliance in Quincy to find a dishwasher for my parent's home. My Dad had previously used Hancock and raved about the quality and service. I was looking for a "One Stop Shop". This is EXACTLY what I received. I walked in on December 10 thinking that I was going to be there for a while deciding what to choose. Bill, the owner, greeted me, asked me a few questions about my needs and suggested a model. It seemed fine to me, and I decided to purchase it. I met with Maya who completed the paperwork. I was in and out of the store within 30 minutes. Delivery was originally thought to be before Christmas. I called and was told that delivery was tentatively scheduled for Wednesday the 31st in the afternoon. (I was in no rush, so it was not a problem.) Delivery was then scheduled for Tuesday, December 30, between 8 and 10. I was contacted the day before by Jim to ensure that someone would be there. I confirmed the delivery. I could not be there, but my niece was going to be in the house. Since I was not there, I asked her about the experience. Delivery was on time. They arrived around 9:15. They were courteous, professional, and efficient. They asked her if she wanted to look behind the old dishwasher. It was cleaner than she expected! Everything was completed within an hour. I was contacted around 10:30 by the store to tell me that all was complete. I was extremely happy with my experience with Hancock Appliance. Joan Sullivan read more

Our dishwasher broke on Christmas Eve and the Hancock appliance team was able to help me select the best replacement and were able to install before the new year. I was nervous the holidays would delay the replacement, but they got it done. The team was knowledgeable, communicative, and professional. Highly recommend! read more

I have been using Hancock Appliance for many years. I purchased my Bosch dishwasher, Bosch refrigerator, and double-wall oven from Hancock Appliance. I just recently purchased a Speed Queen washer and dryer. The sales staff are honest and knowledgeable about their products. I have never gone wrong relying on their expert advice. The installers are extremely polite, knowledgeable, and always ensure I am pleased with how the appliance looks. I have been a loyal customer of Hancock Appliance for many years. read more

Recently had a 10 year old microwave in need of replacement. A quick call to Hancock Appliance had me selecting a quality and affordable replacement in minutes. Delivery staff called within 48 hours offering next morning delivery. The install team was punctual, professional and fast. Love these guys. Next time i need a new appliance, I will look no further than Hancock Appliance. Doug G. read more

Our family have been long time customers of Hancock. There is no question that buying local from Hancock is the best. When I had a problem with an appliance Bill stepped in and personally solved the issue. The whole team is a pleasure to deal with. Highly recommend! read more

Jim and Bill just delivered and installed my new Bosch dishwasher, purchased from Hancock Appliance ... in and out in less than an hour and so very pleasant and helpful. Hancock was recommended to me by Aspinwall, who handles all my HVAC annual work here at Harbourside in Marina Bay. Will be sure to go back to Hancock when I need other replacement appliances. Love working with local businesses...they are the best! Marijo M. read more

Recently purchased Bosch dishwasher and Speed Queen dryer. We had an idea of what we wanted, and the staff was knowledgeable and attentive, with no hard sell. We had expected to wait a week for the delivery, and were pleasantly surprised to receive both appliances on the second business day after ordering. Delivery staff was professional and courteous. They installed and removed our old appliances within one hour, and left a clean/tidy area. read more

A truly incredible experience! I needed to replace a stackable washer / dryer in my home. After taking a look at big box stores and asking around, I visited HANCOCK APPLIANCE. It was highly recommended by multiple family and friends, so I had to stop by. Bill Trifone and his team did not disappoint! Everyone was extremely knowledgeable, helpful and friendly. They provided guidance, information about technical features and recommendations for a unit that would fit the esthetic of the room. Their exceptional customer service made it such an enjoyable and easy experience. As a bonus ...I also left with a delicious milk chocolate turtle, made by PUREFECTIONS. Definitely check them out as well! I can't recommend HANCOCK APPLIANCE enough. Thank you Bill & team! read more

Several weeks ago I purchased a refrigerator and a stove from Hancock Appliance. Bill and his team were very helpful and made the retail experience fun and productive. They were very knowledgeable about all the different manufacturers and models. Jimmy and Bobby did the removals and installations of the new appliances.They were very efficient and professional, as well as knowledgeable about the operations of the new appliances. They assessed the best way to navigate through the house with the appliances. They were neat, organized and very mindful of the pets in the home. Overall, a great experience! read more

I purchased a dishwasher and microwave from Hancock Appliance last week.Larry Terrio at the showroom was most helpful and guided me to the right choices! They were delivered and installed today by Jimmy from Hancock and he was very knowledgeable and extremely professional! every looks great and works perfectly. I will recommend Hancock Appliances to all my friends and family! Steve Talbot read more

A Hancock TV and Appliance salesman did not verbally tell us at any time the refund policy on refrigerators and now we're stuck with one that we don't like, and wasted $1,000+ on it. I immediately contacted the store, asking for a refund, but the salesperson notified me that as soon as the refrigerator is in the home, NO refunds. Other stores have refunds, why not Hancock? Unless you're 100% know what you're looking for, BEWARE. Don't assume Hancock has a reasonable refund policy because it doesn't. read more

My friend was looking for an air purifier and we saw that Hancock Appliance also sells Purefection Chocolates! We went sweet shopping and appliance shopping in one trip! My friend was assisted by Bill Trifone who was extremely knowledgable and friendly. She purchased a top notch LG air purifier. Then we went chocolate shopping and purchased delicious, unique handmade chocolates. It was a personalized and enjoyable shopping experience overall-thank you Bill and your staff! read more

Top load washer after 15 years stooped working so on MA tax free weekend looked on line at the small business stores for a washer. Looked at GW Toma, New England Appliance and Hancock Appliance websites. Chose Hancock Appliance due to location had make and models that Consumer Reports approved of. But due to tax free weekend, store was busier than usual. I did notice a sales man helping out another customer and when he was giving his pitch to a client, I needed to look at other models in store since most washing machines only come with a one year warranty and LG brand that Consumer Reports gave thumbs up to were cheaply made IMO. Found a model that was assembled in the US that came with a limited 5 year warranty for materials and workmanship and a limited 10 year on the motor (I'm responsible for labor and cost) Only reason location got 4 stars is salesman did not mention anything about financing that website lists. If that's only for online purchases, that's fine. But it would have helped the budget to have that 6 month/12 month option. . I try to get away from using the big box stores. read more

What great customer service, from purchasing to installation! Here is our story. We are doing our kitchen over and designed and built the kitchen around the appliances. We originally bought our (4) appliances at Boston Appliance, Woburn, MA as we live in Peabody, MA. As we close to the delivery date, Boston Appliance, a once repeatable family business stopped returning our calls and then within a week closed their doors and went bankrupt. We needed the exact same appliance to fit into the design of the kitchen. We called many stores and prices where much higher and in most cases not readily available. Enter Hancock Appliance and owner Bill Triphone! Not only could he get the appliances, meet the original schedule and new the position we were in he matched the prices from the bankrupted Boston Appliance. He was a true professional with exceptional customer service. He told us he would send his "A" team to set-up and deliver and WOW did he ever. We experienced "White Glove Service" from Jimmy & Billy. On time and treated our house like it was their house. I found these guys extremely respectful, polite and true craftsmen. I would recommend Hancock Appliance to anyone, as I found my experience a true 5 STAR! Dan MacGillivray Peabody, MA read more

I was in dire need of a new Dishwasher. I was looking for a Bosch 500 series And could not find the item ANYWHERE.. All stores SOLD OUT!!! Home Depot. BEST Buy LOWES etc. with no ETA of when they could get one as it was a very popular model. I called Hancock Appliances and was lucky enough to work with Billy Trifone. Billy was Prompt,Professional, Courteous and patiently answered ALL of my questions. He knew exactly what was needed to complete the installation for me . Billy got the Dishwasher for me on Monday and was installed same day. Billy really treated me like I was part of the family!! Thanks again, Hancock Appliance and to Bill!!.. I'm now a customer for life!!! read more

I had a great experience using Hancock Appliance. The service technician, Dentley Germaine was friendly, knowledgeable and was able to diagnose the issue with my washer quickly. He took the time out to explain everything to me so I wouldn't have the issue again. I appreciate how professional and helpful he was. I will be using Hancock Appliance for any more appliance repairs I need in the future. read more

In preparing for our kitchen remodel we've been looking around for different appliance options and couldn't speak more highly of our experience at Hancock. We have a lot of questions and have been going through them all as we work to find the perfect pieces for our project. It's been great talking through our options and really getting down to what's important to us as a family. The function and beauty of their pieces is exactly what we've been looking for. I never thought I'd fall in love with a refrigerator but I cannot wait to have Big Chill at the center of family gatherings for years to come! read more

I purchased my oven from Hancock Appliance during Covid. So, of course it took a while to get it. Hancock Appliance kept me informed and up to date on the shipping issues. New Year's Weekend I had an issue with the oven locking and I wasn't able to unlock it. I cannot tell enough just how helpful the Hancock Appliance people were. It was a holiday, a weekend and most people just want to get out of work and celebrate the holiday. I received so much attention from everyone I spoke with. I received calls back to check on the situation. Bill, even called me on a Sunday to check up and to offer solutions. I think he mentioned he is the owner. On Tuesday, after the Holiday, a person was here to fix the issue. I was absolutely amazed at the amount of attention I received from everyone at HANCOCK APPLIANCE and strongly recommend this family owned business to anyone in need of appliances. Ann Nancy Fitzgerald Quincy, MA read more

The repair guy was awesome. Fixed the refrigerator quickly, no problems since. Thank you!

After having posted my review I received a call from Bill the owner of Hancock appliance he was very apologetic seemed very honest and honorable stated if he was aware of the situation he would've corrected it and that I would not have been charged the 20% in error I have been refunded the $200 and Michael at Hancock appliance was very apologetic as well my faith in Hancock appliance has been restored they do a good job mistakes happen I'm very pleased with the results and will continue doing business with them in the future Thank you Bill and Michael Al read more

Replaced an under-cabinet microwave above the stove. Recommended and provided a good quality brand product at a good price. Arrived at the beginning of the service call window and did the replacement efficiently. New appliance is working fine. We would go back to them for anything we need for our home and four rental units. read more

Hancock Appliance contacted me after reading my review, and offered an apology. They also offered a free 5-year warranty on the dishwasher I bought, even though I had bought it from another store. While it doesn't change the experience I had, it does show there is a level in the organization, who care about the reputation. read more

During the 30 years I've lived in Quincy, I've purchased all of my appliances from Hancock, and had great repair service. This time, when I went in looking for a new gas range, the salesperson suggested that I just take a look at their website. He said they only have a few models in the store, but hundreds on their website. He seemed to have no interest in helping me. Not satisfied, I went to a competing appliance store where the salesperson listened, found what I was looking for on their website, and then showed me a better model that was on sale. He had this model on the sales floor and went through the features with me. He made a sale. When I relayed my Hancock experience to neighbors, I heard similar stories. Hancock today does not appear to be the Hancock of old. read more

We just purchased a washer, dryer, and full set of kitchen appliances. Our experience could not have been better. We walked in on a Sunday afternoon to purchase our dryer, while in the store my husband started looking at the kitchen appliances. As we puzzled over items trying to determine if they would fit, etc., Bill, the owner, offered to come to our home and measure everything - that same day! It was the very best experience, something you just could never get from a big box store. From the moment we walked into the showroom to the final delivery and installation of our purchases, the experience with everyone at Hancock was exceptional. We are delighted with our new GE Cafe kitchen appliances and we would recommend Hancock to anyone looking for a personal, extremely helpful buying experience and professional delivery service. Here you can support a local business - so important today - and you can do that with the confidence that you will receive the very best care, attention and products! read more

Nancy in customer service is the best! She went above and beyond for me. She's a model for what all small business should have in their service departments. Hancock TV & Appliance is the greatest. read more

When our old Samsung stackable washer and dryer went I called Paul Kislauskis who I have worked with for years on appliances and he took perfect care of me. Found the perfect fit, the LG KUX200 Tower and we love the smaller footprint and features. Guys did a great job on the install and we got it faster than anyone else could offer. Appreciate the value. Highly recommend Paul and Hancock read more

Do not bother calling this place. Called in for service and the lady over the phone was just plain unhelpful. She even ended the line on me. If this is the standard of service, then forget it. If you can't be bothered to be nice, then don't pick up your phones. SPEND YOUR MONEY ELSEWHERE!! THEY DO NOT DESERVE IT. read more

EPIC FAIL! We purchased a Samsung refrigerator in August, during tax-free weekend, for an upcoming move. We told the sales associate, Lew, that we would like to have the merchandise held in the store until our move at the end of September. We were assured that this would not be a problem. I called the store this week to schedule delivery and was told by Ted, that there was no refrigerator available and wouldn't be until early January, and possibly indefinitely, because Samsung is not taking new orders. This created an immediate problem. To make matters worse, when we asked about a suitable replacement or a loan program, we were told that they would get back to us. We didn't hear from them. Additionally, there was no mention of refunding our money. Suffice it to say, the attitude was callous and also grossly lacking in apology - none was offered. Because of the pandemic, we thought to give some business to a smaller, local, independent enterprise, and this is how we were treated. To summarize: no product, no refund, no apology. So much for our intention to give the little guy some business. read more

We purchased a new refrigerator. The service and advice we received from the experienced salesman Lou and the owner Bill was exceptional. We have been customers for over 30 years and the friendly service and products are always top notch. read more

Fridge and stove repair service. Great customer service with quick call back backs and time frame of appointment. Tech called about 1/2 hour prior to arrival. Tech fixed the stove during first visit but leak in fridge was still a problem. I called and spoke with Russ, one of the senior technicians who was professional and came to check on the issue for another evaluation. During third visit, he fixed the issue and leakage issue resolved. Entire team from operator to staff and senior technician are all very professional and friendly. I highly recommend this company. read more

AVOID - TERRIBLE SERVICE I just bought a new condo in Boston and the builder/developer agreed to install a washer and dryer. He ordered W/D through Hancock and they sold him a unit which, by their own admission, is barely sold anymore - as it's an integrated top loader with minimal capacity (It has the capacity for ~3 hankerchiefs). Hancock easily could have advised the builder that for the same cost (and within the same space constraints), he could have installed a more efficient W/D with at least 50% greater capacity. Hancock refuses to accept any responsibility for selling this undersized, outmoded and likely long in their inventory unit and actually sold the developer 3 of these "hardly ever" sold W/D. Hancock's customer "service" offer was to "help" me by selling me another W/D, with larger capacity but they refused to offer any credit towards the new W/D for the new, unused original unit they dumped on the developer (and by extension dumped on me). By contrast Yale Appliance indicated they would have provided credit to take back the W/D (less a restocking fee) had they initially sold the unit. Hancock should be avoided - their motto "We've Built Our Reputation on Customer Service" couldn't be in starker contrast to my experience... read more

I walked into Hancock Appliance because they had a specific type of refrigerator I wanted on the floor and I wanted to see it. From the moment I met Bill I had nothing but an awesome experience with Hancock Appliance. I ended up buying all three of the appliances I needed for a kitchen renovation - I had planned on shopping around but they were so easy to deal with I thought it would be best to stay right there. I would totally recommend them to anyone in the market for a new appliance or anything they carry. I do not think you will be disappointed. read more