As a first-time homebuyer, purchasing appliances felt overwhelming, but Beth and Susan made the…read moreentire experience completely stress-free. From the moment I walked in, they took the time to answer my questions, offer thoughtful guidance, and help me find the right appliances while staying within my budget. I never felt pressured, just genuinely supported. The experience didn't stop there. Delivery was seamless, and Andrew and Mike were fantastic. They were patient, professional, and went above and beyond to ensure everything was installed with care. They treated both my new appliances and my home with the utmost respect. I highly recommend New England Appliance & More to anyone looking for quality appliances, trusted brands, competitive prices, and exceptional customer service. They truly make you feel like family, not just another customer. I'll definitely be returning (and sending friends & family) for future appliance purchases!

Fantastic experience with New England Appliances. I purchased a dishwasher from them, and the…read moreentire process was incredibly simple--everything was handled over the phone. A special thank you to Murray, who was honest, knowledgeable, and very easy to work with. He knew exactly what additional parts I would need, helped coordinate the installation, and made the whole experience completely seamless. Even the delivery and installation process was smooth! They showed up on time, installed it and worked through the surprising challenges, and waited until testing it before cleaning up and leaving. Best of all, the pricing was comparable to the big-box stores, but the service was far more personal and helpful. I'll definitely be going back to New England Appliances for future purchases.

Stellar service! Quick…read more Responsive. Nice people. My waterline was not up to par for the new refrigerator I purchased, so Hancock sent someone right out to remedy the problem. We are very happy customers.

I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

I don't shop here often but when I do, I have received exceptional SERVICE!…read moreToday was another example of that Service! I purchased a connection wire but asked the front Greeter to help and she did.... I had what she chose in my hand and I still looked more and I noticed the one she gave me was 6 feet long and I noticed one for 5 feet long and I chose the shorter the box looked the same so I purchased it! When I brought it home it did not work so I drove back to return it! When I did.....the Cashier said that the Greeter that initially who gave me the right Wire Connection noticed I bought the wrong one and tried to catch me outside But I already left and so the Cashier had the Correct one for me and she tested it on my item I brought in and IT WORKED! The Moral of the Story..... BEST BUY EMPLOYEES KNOWS BEST!!!!! The two boxes were very similar and the photos the same on the Box and yet there was a slight difference which I did not notice! THANK YOU THE THAT GREETER WHO HELPED ME BUT ALSO THE CASHIER WAS TRULY VERY HELPFUL TO ME AND THATS WHY IN MY EXPERIENCE I WILL ALWAYS SHOP HERE FOR ALL MY TECHNOLOGY ITEMS! Truly they know their merchandise!

I came here to fix my laptop. Unfortunately the folks at geek squad told me that my laptop battery…read morehas outlived its lifespan. So, I went to their laptop display and within minutes their store clerk approached me giving product recommendation. I was lucky enough to get HP laptop for $999. However the item is out of stock and needs to be shipped to my home. Overall, they trained their clerks well. The only downside is just they are persistent in soliciting insurance and credit cards.

Great customer service, clean store, good help at register! Good products! Good bathrooms too!…read moreThanks!

Seems I had to get something else and was greeted by an enthusiastic employee and asked me if I…read moreneeded help as I was walking by the cashier stations! Then went looking for my item by the lumber and cement and again Could not find one other employee so I walked to customer Service and finally spoke to TEIRRA, who really helped! When I told her what I needed she said at that moment the person Best to guide me was right there unpacking something! She asked him to help me.... But by his expression he told me where to go... and TEIRRA told him to take me... so he did! Bottom line..... I'm always going to find TEIRRA INSTEAD OF WONDERING AROUND LOOKING FOR HELP! She seems to be on the BALL AND KNOWS WHATS SHE IS DOING! We need more like her and at EVERY DEPARTMENT! It's always the same, walk around the whole store to get help! Now I have a person to go to! Thanks TEIRRA!

Don't let the good reviews fool you... Extremely unreliable company.. Requested an appointment. Was…read moreinformed the first available was today Sunday, August 3 between 10:00 -12:00. I confirmed for 11:30 am. Started texting company about 12:30.. with no response. I called about 1:00 .. went straight to voicemail.. called again about 1:30 . The gentleman that picked up had no information regarding my appointment. I asked why would I have confirmation for a service call when no one intended to show up. He informed me they were out of town. Never again

My dryer stopped working randomly- this business got back to me first when I mass requested quotes…read morevia yelp- he was able to come same day in the afternoon. He came within his time frame and gave me a 10 min heads up when he was on his way. Within 15 mins he found the problem, showed me a picture of the problem and fixed it. Paid him his base rate of 100 bucks via Zelle. Not much more you can ask for! Highly recommend.

After a week in the hospital, I came home to a broken washer/dryer combo. I was unable to leave the…read morehouse, so I did what I always have in the past when I needed an appliance: I called Toma. There IS always a Toma to talk to, or at least one of their incredible customer service reps or two in my case. I was connected to Zak, who is a gift to Toma's Customer Service team. He walked me through what was available in the stackable series they carry, and he found one I might like. His kindness and patience were commendable. I was a mess and would have hung up on me. What I should have done, if I were in better shape, was secure my measurements for the space. Well, here we go--the new washer/dryer was very tall, like the controls are built for a basketball player. Not good if you need a chair to dry the Bean Jeans. I called Zak, who totally understood the issues and put me in touch with Wilfredo. He found the perfect solution to the issues, worked along with Zak to get them delivered quickly, and we now have clean clothes. Zac and Wilfredo are the reason why we continue to shop at Toma

Youseline, the Sales Rep was very helpful and informative in helping us to select and order a new…read morerefrigerator. She was great to deal with. Because it was a special order, she provided us with a loaner in the interim. She set up both deliveries - the loaner and the new one. Both delivery teams were excellent. We are very happy with the entire experience and our new fridge. John and Diane Gill, Long Time Toma Customers

This is a store I will never return to under any circumstances…read more I shopped at this location regularly for 18 years when I lived in Marina Bay in Quincy. Although I now live in New Bedford, I happened to be driving through Quincy after a medical appointment in Boston and decided to stop in to pick up a few items. I selected a can of Sprayway glass cleaner, but I wasn't feeling well and wanted to check out and head home as quickly as possible after an unpleasant dental appointment. Unfortunately, nearly all of the checkout lanes appeared to be self-checkout, and there were no employees available to assist customers. The only employee I could see was at the opposite end of the store. I scanned my item and attempted to pay several times, but the self-checkout machine was frozen and would not process my transaction. I'm not familiar with troubleshooting self-checkout machines, and frankly, I don't work there. This is one of the reasons I dislike self-checkout. Out of frustration, I tapped the screen, which resulted in a small hairline scratch. There was still no employee available to help, and no one came over despite the machine clearly not functioning. Feeling frustrated and unwell, I left the store. To my complete shock, I was later contacted by the Quincy Police regarding the incident. I had to appear in virtual court and was ultimately ordered to pay $1,300 for what was described as malicious damage to the self-checkout machine--even though the machine was already malfunctioning. I have absolutely no criminal record, and I paid the full amount in person at the Quincy Courthouse as ordered. What happened next was even more upsetting. Shortly after making the payment, I learned there was a warrant issued for my arrest. When I contacted the Quincy Courthouse, I was told that the safest course of action was not to leave my home because I could be arrested. That was an incredibly distressing thing to hear after I had already paid the court-ordered amount. I tried contacting the store for help, but I was repeatedly told there were multiple managers and that no one could assist me. No manager ever returned my calls. I also contacted corporate, but they were unable to help resolve the situation. Eventually, I was able to speak with a detective who helped clear up the confusion. This entire experience has completely destroyed my confidence in self-checkout systems. It also reinforced my belief that stores need adequate staffing so customers can get assistance when technology fails. If an employee had been available to help when the machine froze, I believe this entire situation could have been avoided. This experience has also permanently changed my opinion of Home Depot. No one should have to endure what I went through over the purchase of a single can of $3 glass cleaner.

Every time I go to Home Depot, I just want to bring some new plants home or get some new Halloween…read moredecorations. My most recent visit, I came to get new copies of keys. Lol, not gonna lie, I have never done this on my own before and I had no idea it was that fast + easy! There's key copying machines, which you're allowed to do yourself but I found that the options were a bit limited. I was able to get ahold of one of the workers and he was able to make me a hello kitty key! It also did not take long at all... only a few minutes.

I am bowled over with gratitude. The day before the blizzard my oven and stovetop stopped working,…read moreNial came over that day, ordered needed part and then before noon the day after the blizzard he came and successfully repaired the stove!

From the owner: Our company is dedicated to provide reliable and efficient repair services for a wide range of…read morehousehold appliances. Exceptional and Experience technicians with extensive expertise in diagnosing and repairing.

The plants look really nice and they have a good selection but every time I have purchased one they…read moredon't last more than a few weeks. I'm on my 4th (and last) plant which looked nice when I got it 2 weeks ago but is on its way to its grave. Last summer I got a plant at ocean state job lot that lasted May - Nov and this year I got one at Star market which looks great so far so I don't think it's my gardening skills. Not only do their plants die but they are not very nice and when I asked questions they didn't know the answers & acted bothered. I would think if you worked at a garden center and only sold plants you would know about plants. Overall an unpleasant experience and I'm really disappointed that the plants don't last. I do not recommend this business.

The owner Willie is a great guy and excellent business man. His operation is top shelf with great…read moreChristmas selection and helpful friendly employees. I highly recommend buying your holiday tree here!