We called, sent emails and sent 2 on line support requests and no one ever got back with us. For…read morethem to sell a want and not a need product you would think they would be a little more responsive. If the customer service is poor why would/should you spend your money on their products?

I have had only two issues with my spa in 8 years. I have one sticky valve and one of the colors…read morein the floodlight led has burned out. Otherwise all pumps and features still work. I use it multiple times a week, and keep the spa on econ mode most of the time.

I cannot say enough wonderful things about my experience with Baths of Distinction -- especially…read moreworking with Bill, the Sales Director, who was absolutely unbelievable. From start to finish, Bill was incredibly knowledgeable and ready with every bit of information I could possibly need to make this purchase completely smooth and stress-free. Despite the fact that I'm located in Texas and they are in Florida, you would think that could create challenges -- but with Baths of Distinction it felt like they were next door. Every question or concern I had Bill handled immediately with professionalism and care. The quality, style, and price of the product exceeded my expectations -- I was genuinely thrilled with all aspects. It's not an easy decision to make such a significant purchase online, but with this company, it truly was! My master bath is now absolutely stunning and I couldn't be happier. As a designer myself, I will not only be recommending Baths of Distinction to friends and family, but also to my clients as well. Exceptional service, beautiful products, and a seamless process -- highly, highly recommended!

The people at Baths of Distinction showed professionalism, timely communication and everything one…read morecould want when investing in a bathtub - a large purchase you cannot sit in - ONLINE! We could not be happier with our Empress 69"! It is a quality product. We ordered air jets, water jets, the heater and it all creates a wonderful experience. The jets even clean themselves! The blower is three speed and has a self drying purge cycle. The purge cycle automatically commences 30 minutes after the blower has been deactivated. That's pretty awesome. I dealt with Kim Lasher who was always courteous, enthusiastic, knowledgable and just plain ole nice! Even with all my questions, she remained composed and her demeanor allowed me to actually order a bathtub online and I wouldn't change a thing.

We had our pool remodeled. Affordable pool did a very high quality job at a great price. We highly…read morerecommend!

My pool was destroyed after Hurricane Helene. There were literally fish swimming in my pool and my…read moresaltwater generator and pool pump were destroyed. After a few months the pool looked like a swamp. I had several quotes to get the pool cleaned and running again, some of these other companies really tried to gouge me and upcharge me on things I did not want. Bob came out and gave me a very reasonable quote and did not try to upcharge me on anything. Once the pool got cleaned out I decided I should refinish it and add a sundeck. Again they could of gave me an outrageous quote since half the job was done but once again I was given a very reasonable number. Communication was great by phone, text and email. The guys who came out to do the work were very friendly and professional. The job got done in a reasonable amount of time and the pool looks fantastic. The company was know as Walker pools previously but now called Affordable so you can look up both to find them. If I ever need pool repairs again they will be the first ones I call. Really great job.

Starting such a huge project as installing a pool can be troubling, given the risks of hiring a…read moreshady/undependable company to do the work and the horror stories you hear. Thankfully, Elite Pool Designs put all of our fears to rest thanks to their amazing customer service, fair prices and excellent, high quality work. We previously had a koi pond in our backyard but, as the fish died out, realized we wanted something else back there instead. We reached out to Elite Pool and Cyndi and she came over the next day to assess our yard. As we had no idea where to start, she helped guide us through the whole process, connecting us with surveyors, tree removal experts and all of the other hidden things you don't think about when you decide "I want a pool". After the work to get the yard ready was done, we went to the Elite Pool offices to pick out the tile, lining and design of the pool. Cyndi walked us through the shape and features we wanted, and provided a very reasonable quote for everything, including, automation, a heater for the pool (hey it DOES sometime get cold here!) and a screen enclosure. Construction for the pool started in October 2024 and finished in late January 2025, and our hat goes off to Robert (owner of Elite Pool) for his help with managing the entire project. Crews arrived as needed and on time, and though there were some periods between steps where not a lot of work was being done, it was never unreasonable and given the holidays, totally fair. Inspection and electrical were simple and easy and now we are ready to enjoy our pool! For anyone in our same position, looking to install a pool from scratch but not sure where to turn, Elite Pool Design should be your first call, can't recommend them highly enough!

Poor pool service and overcharges for repair services. Charged me $99 for a bag for my vacuum and…read moreI looked and can buy so so much cheaper on Amazon. Needed wheels fixed on the vacuum and they told me take it myself to Pinch a Penny. His is after a $125 service charge. More than triple charged me for plugs for my pool fence. Bad experience and my mistake for hiring and keeping them.

Sarah has great follow-up on calls for repair - I appreciate the timely communication!read more

We shopped around and chose Spa Manufacturers for our Swim Spa. Their longevity in business, wide…read moreselection, competetive pricing, quality in facility construction, sales professionalism and above and beyond service sets them apart. The delivery was done by well experienced Enrico and Sergio, on time as promised, who maneuvered between homes to place the tub ever so gently on the pavers/patio. They assisted with set up instructions before moving on. I followed the enclosed booklet and online videos to fill, bleed and start the chemicals. I called and emailed the( Bobby, Karla)and rest of the team many times with questions that were promptly answered. I had one minor lighting issue and Jeff was sent to service the problem. He was a wealth of information and found an additional problem I didn't even know existed. Everything to date is been working great and looking forward to years of workouts and fun use. Enjoy!

Whole experience was exceptional - from first meeting Bob to the complete project was amazing. We…read morehad travertine pavers placed over our deck and lanai with the pool resurfacing and the whole job took only two weeks. Everything promised was delivered and with quality and care. There were a couple problems with the project but Bob and Ryan were steadfast in getting it just right and really took the time, so their diligence really was key. I am so pleased with the results and I highly recommend their services,

Walker Pools (formerly Affordable Pool and Spa services) resurfaced our residential pool and we are…read moreelated with the results. The process was explained to us in great detail so we knew what to expect with every step. The entire team of professionals were courteous, friendly and respectful. The job commenced and was completed within the time frame they quoted (7 days total). Frank and his team were definitely "detail oriented" and we could tell they take great pride in their craftsmanship. We definitely recommend this company for any pool or spa construction or renovations you may need.

I love this Pinch A Penny! The people are always so helpful and friendly. I have NEVER walked in…read more without being greeted almost immediately. Everyone smiles and seem happy to work there. Even with the change in ownership, the staff is wonderful. When I needed a new sweeper head, the gentleman that I asked had the most knowledgeable employee in that area assist me. He asked a couple questions and pointed to the one I needed. I will never go anywhere else.

UPDATE...still lying. They service another property on same street the same day. There "gps" would…read moreshow they were there. my wife was there and she said no one showed up and the pool was foggy not looking right...3 days after she left the pool was green. We trusted Pinch A Penny on 9th Street to maintain pools at two homes that were often vacant. They continued billing us and claimed the pools were being serviced, but our cameras, neighbors, and family confirmed otherwise. At one property, no one came for about six weeks, even though we were sent pictures pretending the service had been completed. When family stayed at the homes for two weeks, neither pool was serviced once. One pool was found green, several feet low, and with the pool light hanging out. At another property, a defective pool-fill device they installed leaked approximately 1,500 gallons, killing plants and damaging landscaping. We only discovered it after the water company contacted us.btw a few weeks before my parents but a hose pool fill which they returned bc it was defective. Then weeks later I get one from them and they don't test it and connect it. Pretty coincidental. There has been no accountability, no meaningful response from the owner, and no effort to resolve the damage. In our experience, they took advantage of the fact that the homes were vacant, billed for work that was not performed, and were dishonest about it. We will be pursuing recovery of our damages through other means.

In November 2023, our 65 year old pool lost 14 inches of water in 3 days. After years of applying…read morebandaids, its time for replacement had come. We interviewed 6 pool installation companies, and the one that heard, listened, and created the most appropriate solution for us was Hollywood Pools and Spas. They built a pool and patio that have met our needs perfectly. We have a new pool within the shell of the old (35x15) pool, deep enough for vertical water aerobics (6'3" instead of 8') and an adequate size to accommodate whatever and whoever!! The Hydrazzo finish is beautifully smooth, and the Shellock pavers promise us many years of worry-free living. They need no sealing and complement the bronzy tones of the back of our house. A major concern for us was storm generated water coming in the back of our house and screened porch (slightly downhill from the pool). 4" drains liberally installed were the perfect solution to sending water to the side yards. We experienced no serious water-related problems from Hurricanes Debby, Helene or Milton. Yes, there were some hiccups, but all concerns were suitably resolved. Thank you Ron, Joe, Jessica, Chad, Tanner and all the related subcontractors. That was the year that was!! One of the most valuable parts of this process is the fact that the "salesman" you speak with initially is involved in the process all the way through to the end.

Pride in the process...These guys attention to detail and ability to not overlook function really…read moresets them apart. If you are looking to get a new pool built or even remodeled, I highly recommend taking a look into Hollywood Pools and Spas!!!

Chris, you run the best P/P around!! Well stocked, great staff and always willing to go the extra…read morestep for your customers. TKY!!

I hired this company to replace an electrical box on my pool. They replaced it and within 24 hours…read morethe timer in the new box was broken. This seems like an easy repair under warrantee, so I contacted Pinch a Penny to come and fix it. They sent the tech who installed it back to our house. He looked at it and then left without doing any repair. When I called back to say that nothing was repaired, I was told to hire another company to get it fixed. This made no sense given that we had all new parts. Buyer beware. This company will not stand behind its work. My timer works now, but not because of Pinch a Penny. I had to pay more to fix a new electrical box that was defective.