We had our two daughters here for about 1 year. The progress was slow and felt like my daughters progression was halted. So we took them out of this program and they are progressing rapidly with another company. This could be due to the inconsistency in swim instructors. Scheduling was a complete nightmare. If you asked for a change it either never happened or was completely off from what was agreed upon. This company needs to work on delegating certain task to certain individuals only. It seemed everyone was doing scheduling which created a nightmare for customers. When I canceled I had to sign a "30 day notice" which is ok.. And I did no problems with one of the children. But when I signed a 30 day notice for the second child the paperwork got "lost" supposedly after being charged a full month and not prorated for the last month which should of only been 10 days. Also it took over 3 weeks to obtain my refund and over 4 calls talking to all different people. This company has brought in a new facility supervisor right at the time I finally got my refund. I told him they need help and passed along all of these issues. I hope they get there stuff together because parents will get frustrated and they will leave. The company idea and facility is definitely well thought out but the facility was plagued with broken bathrooms, hair dryer electrical circuits not working, and stall doors not locking. read more

We really enjoy coming here! The coaches are great and very helpful. Easy to get in and out even when busy.

We like that this location has a special needs aquatic program. We have 2 boys with autism and their safety around waters and swimming skills is a priority. The staff here are friendly & the facility is clean. Shoutout to Coach Olive as she's very good with our boys! She's patient and kind. The boys enjoy every time they are here! read more

My husband and I have our 3 little here. ages 5, 4, and 20 months. If you want your little to be pool safe this is the place to go. Recommend for their patience, knowledge, and kindness. read more

Hate to leave a negative review, but something needs to change in the process and parents of kids with special needs should be aware. We have a special needs son and came to Aqua-Tots because of their special needs swim program (SNAP). We had to fill out special paperwork and asked several questions about their ability to handle children with special needs. We were worried, of course, about his safety and the credibility/experience of instructors with special needs children. We were especially concerned with them dunking his head underwater, but they assured us it would be only one or two times to see how he responded. Makes sense. Everything seemed fine on the phone. When we came in for his trial lesson, however, they didn't seem to know he had special needs and the actual instructor who took him for the trial especially didn't seem to know it. I asked the staff if I could join him poolside during the trial, but they told me we'd be right there behind glass and that he'd be safe. We proceeded to watch in horror as they dunked him 8-10 times underwater throughout the trial. He was traumatized and all we could do is watch as they forced him under again and again. I asked the staff again if I could go in there in the middle of it, but they said no. As his father, it was excruciating to watch. He has been afraid of water ever since. There needs to be better communication and flexibility here, in our experience at least. If you have special needs children, I would look into other options. P.S. The staff was nice at least, which is why they get two stars. read more

I applied for a job at this place since it seemed like a fun job and I wanted to improve my skills at something I hadn't handled before. I applied for the job to hear back a week later. Cool. I go to the interview and the manager said word for word: "yea what's cool about this place is that they get back to you even if you didn't get the position" nice. I wait 4 more days-nothing. So I take it upon myself to call. I call and they said to come in for an observational shift from 4-5pm. Alright, I attend the shift on time, they hand me a shirt to wear, and the whole shift was chaotic and no one knew how to handle things properly. Very unorganized and 7 people at the counter at once. I finished the shift, mopped the floors, marked classes, etc. shift over, the manager tells me I'll hear from the boss in ANOTHER 3 days, and I won't need to contact them. I never heard anything, didn't receive any email, text, call, etc. They used me for free labor and left me hanging. Don't recommend. Other than that most of the staff were nice. read more

We have our 2 kids doing classes 3 times a week, because they love going to AquaTots. the teachers are very patient and they are not afraid to enter the pool anymore. read more

My child is 3 and a half years old. We live on Eagle Mountain Lake and have a boat. Every family member in our vicinity has a swimming pool so my child is around water all of the time. I am extremely worried about him drowning if we lose track of him for a few minutes. My child loves the water and we have always had him in it with a life jacket on to keep him safe. At the beginning of April I was outside with him and he jumped into my step-fathers cold swimming pool while I had my back turned!! I consider learning to swim to be a life saving skill, and for this reason I signed him up for aqua-tots. I was skeptical when I first looked at the lessons and worried that the lessons weren't long enough to seriously get him swimming. Keep in mind that they have private lesson and longer ones but the cost of these are expensive. I signed him up for a 4 child class twice a week for 30 minutes. We began in January and it is now mid April so he has had 3 months of lessons, 24 lessons total. I can honestly say that this is not teaching him anything meaningful. The problem is that the lessons are just too short and do not focus on what I want them to which is basic swimming strokes. I want him to be able to tread water and swim just enough to save his own life if he should fall into the water unexpectedly. I am not looking for Michael Phelps here, I just need him to be able to swim a short distance to get out of the water if he falls in or to stay above water so he can shout for help. After 3 months of lessons they are still working on what they were day one and that seems to be teaching him to hold his face in the water for a 5 second count and teaching him to float on his back with his ears in the water... Neither of those skills will save his life should he wind up in the water unexpectedly. I put in the 1 month cancelation notice today but I don't even know if we will show up for the remaining month of lessons I paid for because so little is getting accomplished. In order to take him to one lesson, I have to drive to my son's daycare to pick him up and drive to aqua tots and back, this is all during rush our so round trip its about 2 hours of my time. Plus I have to sit there for half an hour to watch the lesson and then change his clothes before and after the lesson. so the total time spent by me for one lesson is roughly 2 hours and 45 minutes - 3 hours depending on traffic. When my son has 1 lesson it is 30 minutes long. I have had it where they start 5 minutes late but still end on time so there is no guarantee you will get a full 30 minutes, but lets do the math. 4 kids in the class for a 30 minutes lesson. They usually waste about 5 minutes getting the kids in and out of the water, showering and talking to the parents afterwards so it actually about 25 minutes of time in the pool. so 25 minutes divided by 4 kids is only 6.25 minutes of actual personal instruction per child... Now I don't know about your 3 and a half year old but mine is talkative and energetic but getting him to pay attention can be a challenge so what exactly are you going to accomplish with 6.25 minutes of teaching?? Well I have my answer and the answer is very little. I then combine that with the expense and the hassle of spending 3 hours of my time for him to get 6.25 minutes of instruction and it simply isn't worth the time. To take to conversation one step further, if aqua tots thinks I am going to wait 3-4 years to have them teach my child to swim that is a risk I will not take. That, to me, is risk him drowning for 3-4 more years and that will not happen. I wanted to have him ready to swim by summer but this experiment has failed. By the time late May arrives my child will be no more prepared to save him own life then when he arrived day one at aqua tots. He may be more used to the water but he cant swim at all... Once our own swimming pool becomes warm enough, I will get him in the pool for one hour each night until I am satisfied that he can swim a minimum distance and tread water for 5-10 minutes. I almost think that aqua tots feels like if they teach the kids too fast that they will lose a customer but for me this is a safety issue and I will not jeopardize my child's life because they want to teach him as slowly as possible... Just to show that I am not a total troll I would like to say that the aqua tots staff is extremely nice and rescheduling was always very easy if I had to cancel. read more

My child has been swimming at Aqua-Tots for over 3 years and is extremely confident in the water. She is able to do proper strokes and her breathing technique and breath control are amazing! the staff is friendly, knowledgeable and accommodating. i highly recommend the Bryan's Irvin location to anyone looking to get the kids into swim lessons. read more

I love Aqua-Tots and everything they do for families! Customer service and swim instruction are two things they excel at! My experience there has been amazing! read more

We love Aquatots!! Coach Xavier is amazing with our daughter. Highly recommend Aquatots in Alliance!

We LOVE Aqua Tots! Our daughter has developed comfort in the water while also understanding safe boundaries at a very early age! Their make-up policy is awesome as well! read more

I thought I would try swim lessons with my 2 year old daughter. I signed up on-line. After experiencing a couple of lessons, I decided to not purchase another month. They automatically renew with the credit card you give them on the 1st of each month. I called to cancel on the 31st. I was told it takes one month to cancel and I would be forced to pay for an additional month. I then decided to sell my swim lessons, but they won't transfer them to another person. So, I'm stuck with $84 of swim lessons that I don't want to use. read more

I can't really say enough great things about this place!!! Picking a swim school for my anxious boys was a little nerve-racking for me but as soon as I came in to check it out, the girl behind the desk, Asha, was so warm, friendly and informative that I signed up right away. I'm very glad I did! My boys are no longer anxious but they look forward to coming and have progressed a lot. They've LOVED every single teacher/coach (Josh, Xavier, Selma and now Daniel!) that they've had! Their time here has been valuable and irreplaceable! The place is always neat and clean and it's so cool that the staff remembers your name from day 1. :-) Love love love Aquatots!!! read more

Excellent place for kids to learn swimming in a safe environment. It is popular and so management will need to keep it from getting crowded.

Great place to start the kiddos out for swimming, incredible staff and training program, very clean environment as well.

My kids love coming to aqua tots and as a parent I have already seen major improvements in just a month. Everyone is super friendly and the instructors are amazing! Would highly recommend sending your kids here for swim lessons no matter what level. read more

We have been going there for a while and my child loves it.I especially love how patient Ms.Casey is with my child.The staff is very friendly and I also love how clean they keep the building. read more

We have been coming here for swim lessons for my son since he was about 6 months old and he is now almost 4. We have really enjoyed it because they teach safety at the same time as actual technique. Management has been great and always willing to work with you if something comes up last minute and can't make a class. read more

My daughter absolutely loves it here!I highly recommend Aqua tots she has learned so much and the staffs are amazing with the kids! Definitely happy camper! read more

Clean friendly and fun! Only reason for 4 stars is because of high teacher turnover. Overall have never had a bad experience and the front desk is always helpful. read more

We love it here. The teachers are so patient with the kids, and really adapt their teaching styles to each individual child. We've been here for 7 months now, continuously, and can't think of a better place for my 3 year old to learn to swim. They have small class sizes and offer make-up classes if you miss a class. Their staff is very friendly, and calls my son by name every time he enters the building! read more

I absolutely love this place! We have been going for a year now and our 5 year old is doing very well. The teachers are patient & encourage growth. The atmosphere is very clean and staff is friendly. I can't say anything negative about them. read more

I love working for Aqua tots! The kids and families are always happy when they come in and ecstatic about their next visit. It's a life lesson that is awesome to get your child interested in! We start kiddos off at as young as 4 months old:) fun environment all around!! read more

My son started in this school when he turned 2. We've been going for 8 months now and we like it. We have Makayla as a teacher. She's wonderful, she has patience with the kids and fun attitude. We started from level 1 ( where parents get in water with their kids) and now in level 2, where kids are in a group by themselves with a teacher. I definitely see the progress in my son's skills. I would recommend swimming lessons in this school. When we just started he cried a lot. So this is something very normal. We almost cancelled and although the cancellation process was fairly easy I am glad we changed our minds. If your child cries and doesn't want to go, please listen to the instructors, give it at least 2-3 months and you will be glad you stuck with the school. read more

I started my daughter at Aqua Tots when she was 18 months old. By our 5th session she was diving to the bottom of the pool retrieving the ring. We attend class twice a week. I've learned so much from the class as a parent. My daughter really enjoys it & always looks forward to going. The staff is very helpful & friendly. It's always clean. read more

We love this place! We've had 4 different instructors and all have been wonderful; they're patient, consistent, great at communicating and calming the children in their classes. We've done private lessons and group-my son has been successful in both. The front office staff is great as well! Professional, knowledgeable and super nice! read more

Great coaches and friendly staff! Very accommodating with schedule when needed! Bathrooms and changing rooms are clean as well.

I have been very pleased with my experience here. Within three lessons, my five year old daughter went from refusing to put her head under water to swimming (assisted, but still!). We have since enrolled our other two children and continue to have a great experience. They have a very clear policy about cancelling and make up lessons, that are completely understandable and acceptable. read more

I Love aqua tots! They are so amazing with kids and the location is very clean. I love that the kid to teacher ratio is very small and they have supervisors also that watch all instructors. My kids have learned a lot from the class and I actually enjoy being there. It is very relaxing for parents. read more

Best swim school around!!! They have been so great with my kiddo who was so scared of water! Love this place!

Great location and service. My son has learned a lot. The instructors are very knowledgeable and friendly.