I'm a local customer with Aquacave, I always do a will call pickup. My experience been nothing but positive, my orders have always been correctly filled brand new products. If there is an out of stock item, it happened once, they have always emailed or called me to let me know. The one time I had an issue with an overflow box they promptly accepted the return with a full refund. I have placed probably over 60 orders from them in the last two years, I think they are great. read more

This place is garbage. Save your money! Sure rock can get damaged in transport but the reef rock I received was poorly packaged and so damaged I couldn't glue it together. read more

AquaCave - Pet Stores Near Me - Gurnee, Illinois

Absolutely POOR customer relationship and care. I wouldn't purchase anything fro Aquacave. They failed to deliver my order (delivered 1 of 2 items) never notified that the other is not coming and refused to provide a shipping label for a return of the half order received. read more

AWEFUL scam of a business. Where do I begin. I ordered a small turf scrubber, 329$ sent it back brand new, money out of my own pocket for shipping, as I cannot afford the PayPal fee for it after receiving it which is why I sent it back, and it was not going to work for me anymore, I ordered a medium instead. These idiots refunded the wrong item. And they didn't even provide a full refund. They tried to tell me it's their shipping fees. What shipping fees?! You mean the 9.99 I paid?! That's not 28$ you took back. There is no where that provides this 28$ shipping fee, and definitely not in my invoice which shows the total I paid for. You cannot do this. This is illegal practice. Not only that, they refuse to refund the correct one because they made a mistake and refunded the wrong one. This is not customers fault, you own the business, you are responsible for what happens, I'm not your daddy, I'm not going to hold your hand and teach you how to run a business. Grow up aquacave. You cannot manipulate customer into sending back a product already paid for so you'll refund the correct one, this is also illegal practices. Manipulating customers, scamming them, taking extra money out of refunds for hidden costs/fees. What a horrible gross despicable excuse of a company. Run by a bunch of adult children. Accepting to go to court instead of simply just fully refunding the item. I even said I would pay the 28$ fee you charged backed for 0 reason. That was not the 9.99 I paid for shipping. I still want you guys to show me where in my invoices it says 28$ for shipping fees please? Because customers are not entitled to pay for your personal choices. You cannot take the money without legally providing evidence this fee exists and is being paid for by customer. Going to court over taking a 330$ loss is idiotic and immature. Grow up and take the L. And L also stands for LOSERS. I don't care if you refunded the higher cost one. You didn't refund the correct one, paid on a separate pay date and a whole separate order. I'm not ruining my credit score for you guys to scam customers and take our money. You screwed up, you pay the price. It's the cost of doing business. Put those big boy pants on and do what you need to do, get a box of cleanex I don't care whatever makes you feel better about taking the L. Sincerely, your dad. read more

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Company sent blub that's was the wrong model and size.. after multiple calls there solution was for me to pay for shipping back for there mistakes. Will never use this company again! read more

Absolutely HORRIBLE experience dealing with this company! Buyers BEWARE!!! I placed a large order for a Red Sea Aquarium setup. After returning a few items that I didn't need, this company charged me shipping and then deducted the shipping charges both ways from my product refund. And they still never refunded all my money. They won't call you back and you have to chase down everything. If you are uncertain about anything you buy from Aqua Cave, good luck getting your money back if you return it. Read the other reviews, they don't lie. It's all the same stuff and same complaints from other customers bad experiences. I wish I had read these reviews before buying a single thing from them. This company has horrible customer service and business practice. They will never get a dime of my future business!! And I'm a customer who spends a lot of money on Aquarium supplies. Good riddance Aqua Cave! You should be ashamed... read more

Ordered (3) six-month Trident reagent kits; website and invoice supports I purchased six-month kits. They sent me (3) two-month kits and have not responded to Contact Us submission. Disputing transaction with issuer. Stay away. read more

Terrible retailer. I placed an order during a sale in which the item would be shipped from the manufacturer made to order. A week later I received an email stating that the item is out of stock and my order was canceled. It turns out the item price was changed on their website for sale at a higher price 400 dollars more. It had nothing to do with it being out of stock because it was made to order. They saw an opportunity to make more money and did not honor the sale price that I purchased it for. This is a deceitful company using unscrupulous tactics to add a few dollars to their pockets. read more

I have tried to order twice from this company. They have wasted my time taking an order and then they call me later and will only ship to my billing address. I have two homes. Sometimes I need to ship to one or the other. This company is behind the times and I won't be wasting any more time on them. read more

I ordered a light fixture during black Friday. My ship to address was added and the price of the fixture totaled and I hit the "order" button. A few hours later I receive an email stating that my shipping quote is $151.43. First I did not ask for a quote as the shipping price on the website said $9.99. Since this was a black Friday option, I expected this order to be processed. Unfortunately, their poorly functioning ecommerce site can't properly calculate the proper shipping cost when checking out. I do not recommend ordering from this company as it cannot be trusted and it's almost a "bait and switch" practice with their shipping calculation. read more

Avoid this seller. I purchased the incorrect product by mistake, but Aquacave has flat out ignored my 6 requests for a return authorization. Product is untouched! Very disappointing. read more

Horrible experience. My brother bought testing kits from this company. When received there was expired products. When we called the company they said we had to pay for shipping to return the expired products. Save your money and a headache and buy from a reputable company like bulk reef supply or Amazon. read more

Terrible company!! May have been a decent company in the past. Order a $100 salifert test kit. They sent one that was extremely old and about to expire and one of the bottles was busted. I called and explained to them. They said I would have to pay for return shipping. So I boxed them back up went down to the post office. It was going to cost another $27 dollars to send them back plus wait another 2 weeks for a refund according to the gentleman I spoke with. So it was not worth paying the extra money to have them shipped and jump through all of the hoops hoping to get my money back so I just tossed the kits in the trash. Save your money and buy from BRS or Amazon. I can only imagine if I spent $500 and needed customer service or a return. You would be totally screwed. Don't say you haven't been warned. read more

Wow I am so depressed with this company. I order a whole setup from them made by Current USA. They sent me 2 package both incomplete, they decided without consulting to down grade my bundle to a lower quality and outdated setup. Which made no sense, I called and spoke to a guy named Albert who said he would fix it and call me back. After an hour of not receiving a phone call I opened a support ticket (pointless). Waited 2 hours with no response so I called again in which Albert stated he was waiting for the warehouse to which open 30 minutes prior (he forgot). He called me back to tell me they were sending the missing parts form the California warehouse, so I asked for the part number of the item and if it will come complete with all the proper accessories. He stated he didn't and would call again with a response, never did I called 3 hours later and he just told yes it does. Never provided a tracking number or anything like that. So I ask for tracking information on the support ticket, a few hours later the ticket was closed by them. I reopened it asking the question and again it was closed by them, with no response given. I opened and threaten them to send everything back which was $800 of equipment. I'll update if I ever hear anything but by far the worst service. ***Update, So a replacement product was shipped to me at no charge and now my system is complete. However the lack of service just to finally get an answer was ridiculous. No one would get me a supervisor to fix the issue, so I had to use the chat feature that was finally online to get my order completed. I still have a good $500 of items to order for my aquarium but I'll be spending my money at another site. I used Bulk Reef for the remainder of my products and needless to say the order was place flawlessly and talking to the staff was very informative. They express that they hear bad things about Aquacave all the time and are happy to take their customers. They even gave Saltwater Aquarium good feedback, try them out. Hopefully this helps someone. Aquacave if you want a better rating from me get in contact with me. read more

AquaCave - Pet Stores Near Me - Gurnee, Illinois

Not even 1 star! I ordered almost $500 of tank accessories. Fedex mis delivered the package and I called aquacave who then told me it's not their problem...ok thanks! Well then fedex said I could submit a claim myself If Aquacave gave me a waiver. Aguacave refused to give me a waiver. Ok... Now Aquacave says they will submit claim.....2 months of calling Aquacave and FedEx I'm getting nowhere. FedEx had done everything they could including sending claim forms to Aquacave to fill in. Then Fedex tells me that Aquacave only insured my package for $100. That's probably why they would not file a claim.... Enters PAYPAL DISPUTE DEPARTMENT. Aquacave lied to PayPal, stating they filed a claim with FedEx and it got denied because pkg was delivered to my house. Even with the evidence using copies of FedEx emails explaining the situation, aqua cave continued lying to PayPal... In the end, PayPal returned my money. Buyer beware! I hate to accuse people of lying (not so much this time)so it was that or either extreme stupidity on Aquacave employees because I offered to do all the paperwork for them but.... Thank you PayPal! read more

AquaCave - Email - Pet Stores Near Me - Gurnee, Illinois

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Sold me a defective product and don't respond to emails or call back when I leave messages. I feel ripped off read more

I used to order everything from Aquacave and never had an issue. I recently placed an order and what I received was not what I expected based on the website description. After many attempts to call them to place a return I finally reached someone and was stunned to find out that they do not cover the return shipping fees even for long time customers like myself who have spent many thousands of dollars through them. After some back and forth on the phone I was told a supervisor/manager named Albert would call me back to cover the shipping charge. I never received a phone call. I called two more times and and left an email in hopes for Albert to reach out. Receiving no further help from Aquacave I decided to just suck it up and pay the $11 shipping fee, but by this point it has been over 40 days and their return window expires after 30 days. I am now stuck with a $70 product and Aquacave does not care that they lost a loyal customer who would have spent thousands more in the future. Clearly they do not need nor want my business any longer. FYI: I quickly learned that Bulk Reef Supply price matches everything, so all you need to do is use Aquacave lower price to get you a better deal on BRS. BRS will also cover all return fees with little to no hesitation. read more

Please don't buy from this company! They ship you something totally different than what's advertised on their website. Then when you ask for a return, they charge you to return it! Now they won't return any emails after I explained to them that they sent me the wrong product. I sent pictures and showed them they sent me the wrong product and they just ignore my emails. Don't buy from this company! They have zero customer support. read more

I was sent a product that I did not order. They refuse to send me what I order. They want me to store their product and ship it back to them so that I can get what I paid for. Thieves and liars. read more

Ripped me off. I returned an item that arrived broken and with parts missing. They said I should send back - it cost me $50 bucks. Three weeks later a guy named Abdul called me to tell me that they denied a refund because return was missing a part. Refused to back down and hung up on me read more

Terrible. Placed an order for a known overflow box with cover and airlifted pump, and next day called and said they wouldn't ship because my ship to address and billing addresses were different. Who does that? First and last time ever doing business with them. Canceled the order. read more

This company does not know how to put the customer first. Free shipping was as slow as it gets. Part of my order was defective. I've emailed them, I've created 2 RMA requests, I've even called the company and was told they don't yet know how to proceed. It should be simple, the item is defective, the company should pay the shipping back and/or refund my money. Easily lost me as a future customer and I hope you stay away too, it's not worth it. It seems that they will not give refunds or pay for return shipping regardless of the issue. read more

Was literally the only place I could find that had the tank we were looking for in black instead of white and was actually willing to ship. It was shipped to me basically same day because I placed the order after working 2nd shift and received the day after... they even verified that it was me placing the order which I think was absolutely wonderful. The tank was in top notch condition and is set up and running without any issues!!! read more

Ordered from Aquacave 3 times. The first two experiences were great. I actually got a call from Josh asking me if I wanted my 2 day free shipping items shipped out first or ship all together with free ground. He gave me a free item worth $25 for choosing free ground. I didn't get that same experience on this third and last order. They decided to ship everything via ground even though some of the items qualified as 2 days free shipping. When I inquired, they said it was a mistake on their shipping department. All I got was a sorry. Updated: Received a call from AquaCave about 20 minutes after this posting. They apologized again for the shipping mistake and gave a shipping credit. Changing from 3-star to 4-star for quick corrective action. read more

There customer service is the worst the guy who answered the phone sounded like he was sleping. He put me on a brief hold and came up with a answer in which he didnt check on. I was really worried when I ordered from this place emailed them twice and never gotten a response. If you read other reviews on this they all mention the customer service guy is horriable. I would not recommend anyone to order from this place read more

I ordered a tank as an upgrade for our fish after the lights died on our old tank. The tank shipped in a relatively reasonable amount of time; however, when we opened the tank, we discovered that there is a pattern of small cracks radiating from one of the corners of the tank, apparently from the welding. We did not want these hairline cracks to develop into a leak, so we contacted Aquacave using their support email. No response for several days. We tried calling them and left a message. They called back exactly once, left no message, and didn't reach out again. I've now tried a second email address. Customer service doesn't get much worse. read more

Worst supplier ever. I shop bulkreefsupply and marinedepot all the times no problem. Recently decide to try them, buy a gift for a friend and they later tell me they don't ship to address not on file with my bank. Spend 15 minutes on phone explaining - give me funny reasons. Wasting my time and delay my plan. Never again aquacave. I will continue using bulkreefsupply and marinedepot instead read more

Fast delivery and great customer service. They are really knowledgeable and recommended the right size filter for me.

order at own risk, no support on broken 400.oo item. Albert Andrasz told me to glue and tape it.

AQUACAVE SHAME ON YOU!!! Well I gotta tell you I had high hopes for AquaCave but their Customer service needs an overhaul !!!! Order something online that said it was in stock , well 3 days after I purchased it I find out its not in stock ...almost a month later it gets sent out whole time Im bitting my tongue because I get things happen but it ended up being delivered while I wasn't home, but was excited to get Home only to find my package was not there called spoke to a nice guy who said he'd see what he could do and call me back, long story short I was told there is nothing they can do since fedex showed it was delivered asked to speak to a supervisor was informed he's busy on another call but if I'd like i could call back...REALLY!!!!! We aren't talking about $50 here this was a few hundred dollars here, $400 to be exact, and I'm a new customer and this was how they want to treat me WOW!!!! I WILL NEVER I MEAN NEVER SHOP HERE AGAIN absolutely crazy!!! BRS I'm sorry for cheating on you I have learned my lesson and will just wait for it to come back into stock and not look elsewhere . read more

I initially placed a bad review here but since Aquacave made it right I'm changing it to 3 stars. I'm still pissed though.

I paid $100 for a Neptune feeder and received two power cables in the box that appeared to be factory sealed. AquaCave has refused to refund our money or send the correct item. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!! read more

What is the matter with AquaCave. Been waiting over a week for conformation that the item I ordered has been shipped. Customer service is terrible. I call and immediately they put you on hold and never come back. Had op open a case with PayPal to get my money refunded. Will never buy from them again. read more

This is my GoTo supplier of my reef tank needs. Very helpful and accommodating, sound advice and support.

I bought aquarium heaters and controller from Aquacave and received it on Friday. Looks like the controller doesn't work properly and then stopped working. I emailed them on Friday for a returning label to exchange for a better one. They emailed me back on Tuesday said that I have to deal with manufacture. I called and talked to them. Shawn from Aquacave is very rude. When I tried to explain to him, he doesn't want to deal with it and finally hang up on me Even Aquacave is a small business, they should not rip off and ran away from customer like this. Look like they will always be small business and eventually shut down, because no one will want to do business with them the second time read more

I ordered a heater from Aquacave for my new 90 gallon Red Sea Reefer tank, supposed to be delivered in a couple of days my tracking said delivered on Friday and i was waiting all day for this heater to install in new tank. The package never arrived. I called the post office and told them, they informed me the package was left at my front porch, I don't even have a porch, anyway I never got the package, Post office says call Aquacave, so I called them a couple of times but they didn't even care at all and basically said to take it as a loss! I ended up having to run to the local pet store and buy a heater. They never credited me the amount I spent. I will never order from them ever again nor will my friends with tanks! Horrible customer service!! Does it hurt to be human! read more

I have been purchasing from AquaCave for years and their service has always been outstanding and their pricing has been the best. I wouldn't go anywhere else for my reef keeping supplies. Thanks Albert and team. read more

Horrible customer service. Placed order Thursday night w expedited delivery. Got email the next day to choose the delivery type I wanted but no options were given. I called first thing Monday to set up delivery method but person who answered was not in shipping and would have someone call me back. Got no call that day, no call Tues so I called again. Was now told that someone else had purchased one of my items on Monday and it was now out of stock- entire order cancelled!! Stay away from this incompetence read more

I purchased a 15W Ultraviolet Replacement Bulb for my Classic Ultraviolet Sterilizer from AquaCave via Amazon.com. When I received the bulb via UPS it was found to be crushed within the highly damaged box. Called the guys at AquaCave and they promptly sent me out a replacement bulb for free. Didn't have to pay additional shipping costs. Sent them some pictures of the damaged bulb, to their info.aquacave.com email addy, so they could file their claim with the UPS folks. They were very friendly and stand behind their products! I reside in Florida and I will definitely be purchasing my aquarium products from this business in the future! Plus, the pricing on their products are very competitive. Thank you guys for taking the time to make a difference and with it a very happy new customer! read more

Have bought some big ticket items from them and they have always delivered on time. I will buy again from them.