What an awesome pet shop!…read more My wife and daughter came in here to look around and ended up falling in love with the idea of owning a Linney Parakeet. There was a new group of hatchlings that were being nurtured until ready for going to a new home. Kennedy was a standout at B&B! She knew everything about the linney breed and help assure my wife that caring for the bird would be within our capabilities as new bird owners. The purchase process, take home process, and the regular check-ins have been filled with excellent customer service. Everyone in the store is willing to help and answer questions. I also really love the frog room and though I didn't open any of the drawers (you're not supposed to without help), I realized last time that they have a ton of snakes that are just not on display. There is so much to see here and friendly and knowledgeable staff, so if you're looking for something other than a cat or dog, this is the place for you!

Very helpful and knowledgeable people. They helped us with our cockatiel and hermit crabs.read more

I needed to purchase a few bales of hay for my garden beds and bales of straw to cover my backyard…read morelawn to keep the dogs' paws from getting too muddy. Prices are reasonable. This store is perfect for buying these sort of things. It was my first time there; so, I found them to be quite helpful, polite and efficient. You just go inside and pay, drive your truck to the loading areas, someone loads your items and you're on your way!

This place typically has the lowest prices you'll find, but their customer service is not good…read more I've had a number of interactions here that have left me feeling bad and not wanting to shop here anymore. 1) There was a time when they weren't sure if they had my dog's food in stock. They called the back to see if they had it, and it was a lot of back and forth about whether or not they had it. The phone call ended with them saying it was out of stock. Then a minute later they called and said they did have it after all. So I pay and pull around back, only to be told they don't have it and I would have to get a refund. This was followed by "just kidding." I was prepared to let this go, but the other interactions on top of this...it all adds up. 2) My dog hates car rides, so I put my sleeping bag on the back seat for her. It smells like me and calms her down. Someone working in the warehouse saw it and asked me if I'm homeless and live in my car, as he laughed. 3) Someone gifted me a bag of dog food in the correct brand and wrong line of food. I brought it here (unopened and brand new) to exchange it for the correct one, and was told I couldn't do that, because I had no proof it was from there, and they don't know how it's stored. This would make sense if they didn't take their own product back either, because they also don't know how the person stored it. They told me I was trying to get a free bag of food from them, which makes zero sense, considering I was trying to exchange an unopened unexpired product that actually cost more than the one I wanted, and I didn't even want the difference given back to me. It didn't matter to them I'm a long time customer of theirs. They treated me like I just randomly walked in off of the street and was demanding they hand me a free bag of food for nothing. 4) I purchased a bag of dog food, and afterwards, realized there was a small hole in the bag. I brought it back to them, and they told me if I kept the bag they would refund me $1. One dollar. They have raised the price of my dog's food by $10 per bag in the last six months or so, when it has remained the same price everywhere else. They are now about the same price as any other brick and mortar or online store. I will be taking my business elsewhere.

Very helpful and knowledgable staff. Good selection of freshwater fish. They also have great food…read moreoptions and supplies. I have bought a bunch of nano fish from them and majority have made it without issue.

Amazing and knowledgeable staff. My Betta was purchased from them and he is super happy and…read morehealthy! They helped educate me on how to properly set up his tank and his feeding cycle. Out of all the Aquarium stores in the burbs, this is by far the best!!!

This shop totally blew my mind! I dropped by on a whim because I was curious to see what they sold…read morehere, as there was a big Parrot Stars truck in the lot. I stopped in and was surprised to see how exceptionally neat and well-organized this store was upon entering. There were plenty of bird cages and bird toys, in addition to various types of bird food. Not a thing was out of place. My favorite part of this store, however, was the bird room! There is an expansive space here where their available birds are currently residing. They have a wide variety of exotic and beautiful birds here, including budgies, cockatiels, macaws, umbrella cockatoos, and so many more. There are more that one in each variety. The birds are very well behaved (save for one who was doing his thing and squawking loudly every few seconds, lol) and lovely to admire. A pair of large parrots were out in the open and one lady pat one--which it looked like it enjoyed! I walked by one of the cages to admire another bird that was chattering away and I discovered that he could wave every time I said "Hi!" How cool! This location also offers boarding for birds in case you are away for a while. They have a separate space in the back entrance for the boarding area. The shop requires you to use hand sanitizer upon entering and to wear a mask. I approve! Overall, I can tell that these are some healthy birds that have received exceptional care. I've only had budgies in the past and noticed immediately how much larger, healthier, and sturdier their supply of budgies looked in comparison to the small, occasionally sickly, ones I see at Petsmart, for example. I definitely anticipate buying a budgie here in the near future and am hopeful that all of the amazing birds here find happy homes soon!

It's a cool store, but the thing is, the bird are NOT hand-tamed. We spent a large amount of money…read moreon a conure and as soon as we got home, I had the sinking feeling that the bird was not used to people. I just assumed for all their bragging and all the money I paid that the bird was hand-tamed. Hand-taming takes work and skills I probably don't have. It is also hard to hand-tame a bird after it is a baby. And it was not a baby; it was ten months old. It was not used to being held by people. It was in a cage with many other birds. I was led to believe differently. Now I have a bird who does not like people. I am not bringing him back; I am going to give him a good life. But this is not what I expected (or paid for). My advice is that you find a local breeder and get a bird who bonds with people.

This place is owned and operated by superhero's! I adopted a dog born on the same day my grandpa…read morepassed away for my grandma. He's a great dog but has crazy anxiety to the point you'd think he was abused. He hates anyone near his face his scissors. He goes from being the cutest little puppy in the world to Cujo. Even with heavy sedation, he fights it. Had a few groomers not wanna risk it, too scared to try to handle him. I had someone quote me prices as if I lived in Beverly Hills. Thank God I found Monika ! She wasn't scared of Marshmellow at all. You could tell she had a lot of experience under her belt. She wasn't scared of a challenge. Marshmellow needed the hair around his face trimmed because it grows up and inward towards his eyes and tickles his eyes and makes them tear all day. Trying to help the little dude for Pete sake. I'll definitely be recommending everyone to go to Artistic Pet Grooming for all their pet grooming needs !

Our dogs always look great and seem happy when we pick them up. Monica does a great job grooming…read moreand our dogs like her

My dog has been going to Shel-Ray Pet Shalet for almost 4 years!…read more She is a nervous cattle dog! She comes home happy and content I love their daily reports upon urine stools and eating! They also give a behavior report which I find helpful ! They take the out for potty etc She stays in the VIP suite! I pay for a package deal of play time nature walk and pamper time! My dog loves her outdoor activities ! Both Saras are so nice ! I check in everyday when I'm away . I recommend Heather O as a groomer! She works at the pets pace ! It's like a vacation away for Nadia when I'm away! She also stayed their during a serious surgery time and it helped keep me from stressing about Nadia's care also ! Thank you for always being there!

I've used this service 4-5 times to board my parakeets when I travel. I decided not to return,…read morenot because my pets are not well taken care of, but because each time, especially the last few visits, I've gotten such an unfriendly vibe. No smiles, Almost no eye contact, No customer appreciation comments or thank you, no friendly verbal report card, but rather a basic, SIGN HERE. I honestly cannot remember if it is just a particular employee, but I definitely walked away more that once feeling like I was not viewed as a valued customer.

High prices Not friendly…read moreDo more testing than needed Vet was nice though But I go to a better place now

I am cat sitting for clients in Lake Bluff, IL and they take their cat to this vet. The cat…read morecontracted a very bad looking ear infection which needed attention. This particular cat has all of his teeth and claws and knows how to use them, so the idea of getting him into a carrier was not a happy thought. Those of you who have cats who hate their carriers and the car ride, know what I'm talking about. Anyway, I found the vet very accommodating. He allowed me to pick up the drops without bringing the cat in. The owner will do that next week when he returns from his trip. Most vets won't do this, and they even gave me an invoice and did not require payment at the time of dispensing the ear drops. Overall, a very nice experience for this pet sitter and for the cat.

Last week we had to say goodbye to our beloved Francis. Dr. Barden and his staff were so kind and…read morecompassionate in helping us do this. We were provided with, a private room, low lights, white noise, soft music and private time to say goodbye. Over the years we had taken our pets here for checkups, etc. and have always received excellent service. I would highly recommend them Grace Butkus, Vernon hills, IL

Loving care for my cats Dr Sneed and staff are…read moreprofessionals/my cats are well cared for