If I could give negative stars, I would. This has been one of the worst service experiences I ever had in my life! Aqualine was assigned to me by American Home Shield for warranty repairs. Aqualine Plumbing didn't even do the most basic parts of their job: showing up for their appointments, communicating with the customer, following up, ordering parts, nor scheduling the actual repair work. Total failure in every way. They failed to show up for the first appointment on 7/26/2024 scheduled between 12-2pm and I had to call them several times to find out if and when they would be arriving as it got closer to 2pm and beyond saying they would be there. When I made my last call I made to the around 4pm they that their service tech was still on his first call of the day and they wouldn't be coming. The office rescheduled for 7/27 and told me I would be their first call of the day and the tech would arrive between 9-9:30am. I informed them I had plans later and had to leave by 11am. I was texting the tech in the morning when he said he was on the way and reiterated that I needed to leave by 11am. Their tech showed up at 11:15am and I had to alter my plans. When the tech arrived I asked if I was his first appointment of the day and he confirmed that was true. Given that I had communicated my schedule with the office and with him, I asked why he was so late. Basically, he had no valid excuse and clearly decided to sleep in and show up whenever he wanted. I had six plumbing issues. They fixed one (reseated the toilet)and took pictures of everything else to order parts and schedule the next repairs. I didn't hear back from Aqualine and had to call them to try and determine when they would be scheduling their visit for the repairs. I called four separate times and each time they said they would get back to me but never did. They also said that they showed the repairs were completed in their system, which is as not true. I explained we were waiting on parts and still needed to schedule the repair appointment. I spoke to their office manager, yet again, on 9/5 who said the manager would be contacting me on 9/6 or 9/9 at the latest. No one ever called me back. I called spoke to Aqualine again on 9/16 and the office manager said the Manager would contact me but never did. It's now been almost 2 months and my repairs still are NOT completed. I had to contact American Home Shield to have another plumber assigned. The new contractor got me scheduled right away and said they strive to complete all repairs the same day with limited exceptions. That's what anyone would want or expect from a plumbing contractor when they are having plumbing issues. Aqualine can't even do the most basic things any company should do. Don't use this company unless you want to be frustrated, waste your time and still have plumbing issues that never get fixed. They don't have their act together. read more

Aqualine Plumbing Electrical & Heating - Text between myself and the service tech - Plumbing Near Me - Tukwila, Washington

We started a project in July 2021. We were invoiced $9964.05 which we paid in full. The City and PSE told this company that several corrections needed to be made. They returned on 9/22/01, 10/8/21, and 6/7/22. At that time several corrections were still needed After that time calls were made and never returned or if I did get any info it was they were "waiting on parts". Then starting 11/14/24 - 4/28/25 countless calls were made and never returned. Finally on 4/29/25 I received an email from Ryan stating as of 4/4/25 they no longer do electrical and they could no longer help us. So now we are having to have the work done by a different company. I requested to be refunded but I have not gotten a response to my email. Aqualine was paid in full for a job which essentially is not complete after almost 4 years. Horrible customer service and communication. read more

I called out to Aqualine to get some plumbing work done in my Kitchen. They sent Jordan to me. He is the man! Not only was he professional and courteous but he was also skilled and insightful. He quickly and accurately identified the issue with my sink and fridge. Gave me his honest recommendation and pricing. Which I found to be fair and straightforward. He quickly resolved the issue and communicated the whole way through the process. I will absolutely be requesting him for any future needs. read more

Very poor value for the service that was performed. Their plumber Seth showed up and I specifically told him that there were two leaks because they occurred about 12 hours apart and in two different parts of the house. One was obvious and spraying water (toilet supply line valve) and the second was about 8 feet away but was likely behind a master bath sink but no visible leak except on the bottom floor. He insisted there was only one and was very sure. He saw the water leaking from both locations and quickly whipped out his phone and told me it was going to be $1100 to fix the toilet and $2200 if there were two leaks. I was shocked! $1100 to fix a leaky toilet supply valve? I told him that was too much, he looked at me said let me take this and this off and brought the total down to $676 just like that. He turned off the water and put a new valve on in about 10 minutes, waited for another 5minutes to see if it leaked and then was ready for his payment. I asked what about the second leak. He said he was sure it was caused by the toilet supply line valve leak and his work was done and he had another appointment to go to. After he left I went outside to check and noticed that he forgot to put the outside valve cover back after he turned the water main back on to the house. The second leak was a slow one and continued on and I waited for another local plumber to come and diagnose and fix it. Took him about 2 hours and a trip to the plumbing supply store to get parts to fix it. He charged me $699 for what I thought was a very fair price for all the work he did. In short I will never be using Acqualine Plumbing again nor will I be recommending them to my friends and family. read more

I had Aqualine install a ductless heating/ac units (2). Nicole was awesome and provided a clear quote. I did run into some issues where they installed something on the house that I didn't like the look of at all. Kevin the owner came out and was committed to making it right. They came back out and fixed the issue at no cost. They were committed to making it right for me and ensuring that I was satisfied. I am very happy with my service from Aqualine. Read more read more

Our electrician Eddie was fantastic! He was extremely knowledgeable, professional, and adept at explaining what the issues/solutions were in layman's terms. We had a mess of issues stemming from 1) a botched job from a previously hired "handyman" and 2) a very old house that hadn't been updated since the 80s. Eddie handled it like a pro (which he is) and got everything safe and working as expected. While it was a big job and cost as much, the price was very reasonable for the work that was done and the time it took. We are extremely satisfied with our experience and plan to hire Aqualine electric division again for any future electrical needs that arise. read more

Over the weekend I had some issues with the Rinnai Tankless water heater that was installed by Aqualine Plumbing, Electrical & Heating. I called in early Tuesday morning and shared my issues and concerns with Ms. Ramona. She told me that she would send out someone around noon. The technicians, Garrett and Isaac, called and asked if they could come earlier that the appointed time. I said yes and they were here in minutes. Garrett and Isaac were very kind, courteous, respectful, knowledgeable and professional. They went right to work on my unit - troubleshooting and diagnosing the issue. They had my unit back up and running in no time. I appreciate the way they both communicated with me and answered all of my questions and addressed all my concerns. They were so nice and willing to accommodate my personal requests to put some boots around the exhaust pipes to give it a more dressed up look. Garrett and Isaac are awesome guys and Aqualine Plumbing, Electrical & Heating is a great company that will satisfy all your plumbing, electrical, and heating needs. Don't waste your time and money on the other guys. Call Aqualine and save yourself time, money, frustration and aggravation. They'll get you right! read more

Aqualine Plumbing Electrical & Heating - Unit in basement. - Plumbing Near Me - Tukwila, Washington

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I've had two positive experiences with Aqualine. The first was a plumbing job with Joe who fixed my bathtub faucet. He did an amazing job and left my bathroom cleaner than when he arrived! The second job was electrical work with Jon and Franklin to install three wall heaters throughout my home, which required cutting holes in ceilings and walls for proper placement. This was a really big job but they were able to get it all done in one day, which I really appreciated. A couple of the heaters had issues the next day (one was blowing cold air and another was noisy), but Franklin returned the following day to fix both. I highly recommend Aqualine for quality work and professional service. read more

Avoid Aqualine cost me not only over ~$2,000 and I had to have the electrical work redone, and I fear the disposal will need to have the pipes lowered in the future. I do not trust their work. I contacted Aqualine to have them provide estimates for electrical and plumbing work. The first to arrive was a Plumber to assess my request to have a garbage disposal installed under a new deeper kitchen sink. The estimate was itemized and included line items for "installed customer supplied garbage disposal" and for "Lower kitchen sink drain 6 in and install clean out". This estimate was lower than the others I'd received. I felt comfortable choosing this company since they could do both the electrical I needed and the plumbing. He asked for a deposit of $800 which I gave him. The following week the electrician came to estimate: installing a new outlet under the sink for the garbage disposal and troubleshooting 3 GFI bathroom outlets that didn't work. Estimate seemed reasonable and he could start right then so I had him start these two jobs. I was informed of a fire hazard in my attic crawl space related to the non-working bathroom outlets. He had to rewire all 3 outlets and connect them to another junction box in the crawl space to make it safe, however he didn't have what he needed on this day and would have to come back. Before the electrician came back the plumbers came. The estimate for the work was to re-work all of the pipes in the wall behind the kitchen sink to lower the drain and install the garbage disposal. The estimate for all of this was $1605.26. The plumbers were here 45 min and informed me they were done. They told me they did not have to rework the pipes and simply installed the disposal. Since I'd paid a deposit of $800 I was due a refund. I said I was having electrical work done as well and would like any balance applied to this work. They said this sounded good and they'd let the office know. The electrician came back and ran a new wire in the wall to connect the 3 GCIs. He started to work and I heard a loud crash. He had somehow caused the bathroom fan in the master bath to fall to the floor taking ceiling dry wall and insulation with it. Accidents happen, and although I wasn't happy about it, as long as the company fixed the ceiling I wasn't too concerned. He worked for a few hours and then "got the outlets working". He left and said management would call me to arrange payment since I was due a refund and to let me know when and how the ceiling would be repaired. Not more than an hour later I got a call asking me to pay. I told the manager on the phone that I wasn't comfortable paying before my ceiling was fixed. He said he would have the drywall people call me that evening and asked me to pay the reminder of my bill. This was when I learned that the garbage disposal install that took less than 45 min was going to cost $695. I questioned this since this estimate was for when the pipes were to be moved too and now this install was much simpler. He said this was the line item in the estimate for the install and this was the price. I was not happy about this, however I had approved the estimate so paid the reminder of the bill. The restoration team came the next day to fix the ceiling drywall. They patched the hole and sprayed texturizer/primer and left. It wasn't the best dry wall job but it was done, or so I thought. They didn't speak English and I don't speak Spanish so they didn't communicate that they were coming back. Two days later the drywall team showed up to paint. The ceiling was last painted by the previous owners so was not your basic ceiling white. They left to go buy paint and stopped on their way out and said "same color"? I said it's a ceiling so just white. They returned and I was working so they went into the bathroom to paint. After they left I found out they'd painted the ENTIRE bathroom ceiling white. I didn't ask them to paint the entire room, and if they'd asked me I would have asked for a different color for the walls. The electrical work has since been redone by another electrician. It was discovered that the Aqualine tech back fed the new line he installed to the breaker box. I was lucky it didn't cause a house fire. read more

Aqualine Plumbing Electrical & Heating - The wall paint doesn't go all the way to the base board. - Plumbing Near Me - Tukwila, Washington

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Great service highly recommended Leo was very helpful and professional I would definitely use them again read more

I paid $400 for a bid and I never got it. I'm on my 4th request. The technician was not interested in helping to me and he says he was going to look at my system but instead he just left. If you're looking for good service, this is not it . Don't do it. read more

My technician, John Anderson, is amazing! Great communications, high quality work, honest, and reliable. I'll be using him for all my electrical needs in the future. read more

I had a great experience with Nicole at Aqualine. I had Aqualine come out for my furnace and ac. They came out very quickly and Nicole was so professional and nice. She knew her stuff she spent time answering all my questions explaining to me the different features in a heat pump and furnace she also explained the air scrubbers. Her explanations were really good she even informed me of expected maintaince. So not only was she very knowledgeable but her quote was extremely reasonable and it included everything I needed and asked for. With a lot of other hvac companies I had to go back and forth with them for a price that I felt felt was fair but with Nicole she worked hard to get me the best price with the features I needed without the hassle. This company also offered a wider variety of options compared to others I'd looked into. I can't say enough positive things about Nicole thank you. read more

We called for help with a sewage backup in our basement, raw sewage was coming out and it was all terrible, it was also a Sunday. After calling numerous places they were able to come out the fastest. A "Dispatch fee" of $249 was high, but we were desperate. The technician Gabriel seemed nice enough and walked around our house looking for external access to the pipe. He believed a clog was somewhere in our pipe but could not ascertain where. He then charged us over $900 and used a camera and scope, and broke a bit of our wall, to tell us that the pipe was broken and that we would need to dig up our yard for them to replace it. He estimated the excavation cost at $5000 and the cost to repair the damage at $5000. But don't worry! He would generously not charge us the $1,300 (after tax) that his first visit cost us. Now, prior to his inspection he also said it would be a total of $10,000 as we would have to dig up our back yard and he would have to use a water jet to clear the blockage. We found it interesting that no matter what the issue the cost would be $10,000 We decided to get a second opinion since $10,000 is an exorbitant fee and we were informed that the clog that is causing the backup is actually in the street, that we need to contact the city, and that in total for Roto-Rooter to fix it using the jet water would be $1,200 for those of you who are not good at math, that is $3,800 less than they stated, not to mention the $5,000 it would have cost for us to ruin our yard. I am not much for reviews, but when someone screws young homeowners out of $1,300 I feel it is important to note. I intend to report them to the Better Business Bureau and write a review wherever I can to warn people. read more

Exceptional plumbing service! The plumber arrived promptly, assessed the issue efficiently, and fixed it with precision. Courteous and professional throughout the process. Fair pricing and top-notch workmanship. Highly recommend for any plumbing needs! read more

We contacted them because we were having issues with the furnace. The person they sent to our house told us our furnace was not fixable and needed replacing. My wife decided to contact PSE for a second opinion. They came out and said nothing was wrong with the furnace. They made some adjustments to the thermostat and we are all good now. I would never recommend Aqualine because they had no intention of repairing my furnace, just replacing it. read more

After coming home to pinhole leak in the cold water line above my water heater, I called around (after hours) and only a handful of places picked up. Ironically one plumber said they only help repeat customers after hours...well how do you expect to get repeat customers?!? Anyway, Aqualine picked up quickly after 7P.M., contacted the on duty plumber while we waited on the line, gave us a confirmation that the plumber was coming within 2 hours verbally and via text! Than the plumber texted and said he was on the way. Gabriel, the plumber, was very professional and knowledgeable and you can tell he loved his job. He gave me an estimate on the spot and got to work. Repairs were made and he cleaned up and departed. I'd call them again but I know I won't have too! Thanks! read more

Love their service 100% World class service and customer service, on time appointments,knowledgeable staff and they guarantee their work! Don't be fooled by other companies claims that they are the best, hands down Aqualine Electrical service ROCKS!!!! read more

This appears to be a national chain and so I spoke with a WA office and accidentally one in Arizona to see what kind of AC units they typically install or recommend because I know some HVAC specialists tend to prefer carrier in the area though it requires factory trained installers, and I was interested to read that they might recommend trane instead (quieter?). Plus with so many five star reviews I figured they had to be experts. In both cases the people answering the phone said they didn't have that information and they don't recommend any particular brand. the cost to give me an estimate on a new home AC unit will be $125 Appliable toward the total should I go ahead with their bid. Isn't it a little ridiculous to be one of the only places I called that charges a service visit fee for a bid and yet also can't tell me what type of units they recommend or typically install? I'm dissatisfied with the lack of training for their receptionists and opaque, unhelpful responses. Maybe their installers have more expertise and could train the receptionists how better to answer these questions? read more

Jeff and Daniel were great, clean and very fair price. Jeff not only was able to be around the same prices as other quotes given from other companies but he did more work then the other companies were going to do and still kept it at the same price. Jeff's knowledge and willingness to explain my water heater options was very reassuring. Will definitely call them from now on and request Jeff! read more

If I could give zero stars I would. Nearly 9k billed for a toilet and shut off valve which is ridiculous. This company took advantage of my in-laws. If Gabriel is your technician run far far away. Andrew who is no longer with them was amazing as he repaired and fixed another issue timely and at a fair price. Gabriel came out to unclog a toilet and said the toilet needed to be replaced. How is this cost nearly 9k. Beware of this company. They are scam artists. read more

Let me just first start off with how crazy this pricing of the company is. If we didn't need to get our only shower/bath fixed than I would've found someone else. During this whole process and situation my husband had created I personally want able to do some research on the company. If I saw all these stars and reviews before my husband had signed these paperwork I wouldn't have chose these people. It all started with an emergency repair to try and fix what my husband broke but because everything was out of code "Gabriel" wouldn't recommend it and just recommend capping it. I personally agreed with just capping because my ass was sick and need to throw up so I just said fuck it. After he left I asked my husband how much it cost and he said they charged him $1600 just to cap it. I of course freaked the fuck out for how expensive it was and then my husband ended up telling me he got a "20%" discount to do a yelp review. Still being sick I left everything in my husbands hands. BOY I WAS WRONG. When it came down to getting a quote for the tub we kind of though it would probably cost around 6k at most. He told us he needed to send his demolition contractor guy to rip out the tub which was $1600 AND TO TOP IT OFF his ass didn't even take the tub with him. He left it right in my front yard and told us we are in charge of taking it. It would cost more if he would to take it. Like WTF???!?? After the demo guy came my husband needed up getting the quote for the tub which ended up coming out to $8k (which included the price of the first visit I believe) instead which made me even more pissed. They came to do the tub the next day but instead of Gabriel showing up, he sends this other young guy. Seems very nice I ended up getting another charge on my credit card from their demo contractor dude for "more wood" for the studs and what not for $900 something dollars. During the whole process I was telling my husband this shit better be amazing I swear to god. When the guy told us everything was done we went to look and the way they just left our bathroom has me FUCKED UP! You're telling me for the amount of money we had spent they would leave our shower like that... you GOT ME FUCKED UP! I would've probably gave the company a lot less stars but the one thing I did like was how quick we got the help. But I guess you DONT GET WHAT YOU PAID FOR! read more

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Their electrician came out to install a 220volt receptacle in the wall and replace a 50amp circuit breaker with a 30 amp breaker and attach the cord on to our oven. It took him 30 minutes and the total charge was $695. Since I had not found anyone else to come out on short notice I had to except the price. I called the company and they were ok with what was charged. If I have a choice it would be not to use them ever again or recommend that everyone else. To use them. read more

Gabriel was super professional, came masked (much appreciated), really tried to work with us as much as he could on the price. We appreciated his patience as our entire household bombarded him with questions and possible scenarios. Also VERY unheard of to have a plumber on-site within an hour of the call, REALLY appreciate it. Thanks guys! read more

I called Washington Home Services Pro to have a hose bib replaced. The plumber that showed up was from Aqualine Plumbing, Electrical & Heating Service. I hired Washington Home Services Pro based on their google reviews. I had explained to the person, who I thought was representing Washington Home Services Pro, at the number listed on the Google review. I told her that I needed someone thin to fit into a tight space in my kitchen to replace a hose bib. She said she had just the person. When he arrived, he would not stop telling me that a hose attached to the house bib would cause damage during a freeze. I tried repeatedly to tell him that a hose was not attached during the entire winter season and had just been attached. Despite my misgivings, I had him come into the house to show him the cabinet access. A previous plumber had used that access 15 years ago to install a complete new frost resistant hose bib so I knew it is possible. I was very uncomfortable with the plumber in my house. Not a problem I have had in the past. He gave me a quote that would be a minimum of $822.25 with the possibility of going over $1000.00. I paid the $99.00 charge for this laughable quote and sent him on his way. A got a call from Aqualine Plumbing. She told me that they bought out a "bunch of companies" and the Washington Home Services Pro was one of them. So, the reviews that I relied on turned out not to be a company that exists anymore. read more